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Student support services
Everyone's journey is different and sometimes you need some extra support. We're here to help. Our student support services are available for all of our students, making your learning experience just that little bit easier.
Learning support
Learning support is available for all TAFE Queensland students. Access help for:
- assignments, essay writing and referencing
- study skills and exam preparation
- English and maths
- time management and organisation skills.
Class support, workshops and tutorials may also be provided at different locations.
LEAP to a successful student journey
At TAFE Queensland it is important that you Learn, Engage, Access and Progress (LEAP) through your studies.
LEAP is designed to support students to prepare for, engage with, and achieve success with their study at TAFE Queensland, while self-monitoring their progress, support needs, and mental health and wellbeing.
Studiosity
Feeling overwhelmed, stuck, or not sure where to start? It's okay, we all get stuck sometimes.
Whether you're struggling with writing, maths, or referencing, you can get immediate, one-on-one help from a subject specialist via Studiosity after hours.
Learning Skills Centre
Sometimes learning online just doesn’t cut it. Are you looking for some extra face-to-face help? The Learning Skills Centre is available for certificate, diploma and higher education students at select TAFE Queensland libraries in Greater Brisbane (please see timetable below for more details).
At the Learning Skills Centre, there’s always someone ready to help you. Teachers can provide face-to-face help across a broad range of topics. We can also work with you to create an individual learning plan to provide targeted support.
No appointment needed, the Learning Skills Centre works on a drop-in basis. So come in and say hello to see how you can improve your education journey. You can visit any centre, no matter what campus you are enrolled at or what mode of study you have selected.
We also offer support over-the-phone, via email and using Zoom. Please see our timetable below for details.
Download a study planner to suit you
Keep yourself and your studies on track with a TAFE Queensland study planner. Download and edit on your device or print and display them in your study space.
Counselling
There’s always someone you can talk to at TAFE Queensland. Our counselling services are available at select campuses and sessions are free and completely confidential. Whether you want an unbiased opinion or just need someone to talk to, our experienced and friendly counsellors are here for you. They are available face-to-face, by phone, and via video conference.
We can help you work through:
- deciding the career path that’s right for you
- choosing the right course
- educational and learning difficulties
- time management and study skills
- personal and complex issues
- cross-cultural and special needs
- service referrals for long term support.
If English is a barrier, don't worry. We have experience providing counselling to international students and those where English may not be their first language.
To book a counselling appointment, please contact us.
External counselling support
At TAFE Queensland, the health and wellbeing of our staff and students is our priority.
In the case of an emergency, please call 000. If you need someone to talk to, the following organisations offer telephone support:
- Lifeline: 13 11 14
- beyondblue: 1300 22 4636
- Kids Help Line: 1800 55 1800
- Sexual Assault Line (DV Connect): 1800 010 120
- Domestic Violence Hotline (DV Connect): 1800 811 811
You can also access online support through headspace, Lifeline, and Kids Help Line.
Mental health and wellbeing
Feeling a little anxious or stressed during your studies is normal and can actually help you to focus and get things done. On the other hand, too much stress or anxiety isn’t productive or healthy.
On top of balancing home, study and work commitments the added stress of assessments and exams can take its toll. Learn what to expect, where to get the best tips and advice, and where to get help when you need.
AccessAbility support
At TAFE Queensland, we are committed to making everyone's experience enjoyable and worthwhile.
If you have a disability and need help, we can provide practical assistance, support, and advice.
Our AccessAbility Support team will work with you to develop an individual support plan which may include:
- communicating with teachers on your behalf when required
- providing sign language interpreters, readers, and scribes
- loaning you assistive technology
- coordinating alternative assessment arrangements.
To book an appointment with our AccessAbility Support team, please contact us.
Are you an external support worker attending TAFE Queensland to support a student with a disability?
This free e-learning program has been developed by the National Disability Coordination Officer Program and the Australian Disability Clearinghouse on Education and Training. This program focuses on the roles and responsibilities of workers who are externally employed (paid or unpaid) by individuals and organisations to provide support to students with disability in tertiary settings. The program aims to develop your understanding of how you can best provide this support and manage your responsibilities.
Indigenous student support
If you are an Aboriginal and Torres Strait Islander student, you can access additional student support services. Our Indigenous student support officers can offer specific advice and help on topics including:
- career options and employment opportunities
- choosing the right course or pathway
- enrolments, financial assistance, Abstudy and funding opportunities
- accommodation, travel and welfare
- government department, community service providers and advocacy services referrals
- learning and study support.
Give yourself every opportunity to excel and be proud of your achievements, as well as becoming a role model in your community. Contact our Indigenous student support officers today.
International student support
In addition to the support services that are available to all students, we also have dedicated support services for our international students.
Our team of international student support advisors can help you settle into life in Australia while providing assistance in your studies. If you're ever feeling confused, or aren't sure who to ask for help, our international student support advisors are just a phone call or email away.
Alternatively, please call the International Student Assistance Line on 1800 644 044 for support in the event of an emergency.
Library services
All students can access the TAFE Queensland library network which offers a range of physical and digital services and resources to support you throughout your study.
Career and employment services
Getting your qualification is only half the story. At TAFE Queensland the real end game is job outcomes for you, our students.