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CHC52021 | CRICOS: 113763F

Diploma of Community Services

Take the next step in your career in community services with this advanced qualification. This course is perfect for people who want to work in the community sector.

Apply now
STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Far North Queensland
WAYS TO STUDY On campus Online International
NEXT INTAKE Start date: 08 Jul 2024 Duration: 1 year View all intakes
WHAT YOU'LL PAY
Concession
$7,780
Subsidised
$8,860
Full Fee
$12,400
International
$14,000
Eligibility calculator

Course overview

Take the next step in your career in the community services sector with this advanced qualification. This course will give you the high-level skills needed for a role with a community organisation.

According to the Australian Government's Job Outlook service, the number of people working in community and welfare support is expected to grow strongly in the coming years. This large occupation has strong job prospects with around 19,000 job openings anticipated over the next five years.

This course gives you high-level communication skills, and the ability to develop strategies to work with at-risk groups within the community. You will also gain valuable research skills and be taught how to work within legal and ethical frameworks. Our highly-experienced teaching staff will give you one-on-one guidance and the industry knowledge you need to succeed in the community sector.

Successful completion of this course will give you the confidence and skills to seek employment as a case manager or community services worker. It will also give you the knowledge required to pursue further study.

What can I do?

  • Social Housing Coordinator
  • Community Services Worker
  • Welfare Worker
  • Case Manager
  • Family Support Worker

Course outcome:

CHC52021 Diploma of Community Services

TAFE at School students - Statement of Attainment of accredited units.

Strong industry partnerships

As part of your course, you get valuable experience in real workplaces. Our strong partnerships mean you will learn the skills you need, while also getting to know potential future employers.

Pathways to study

TAFE Queensland's partnerships with Australia's top universities means you will be credited for your time with us if you decide to upgrade your qualification. 

What you will study

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below. You will also be required to undertake a minimum of 200 hours of vocational placement in an approved setting. 

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • CHCCCS004
    Assess co-existing needs
    UNIT CODE :
    CHCCCS004
    Unit description :

    This unit describes the skills and knowledge required to assess the diverse and multi-faceted needs of people and determine both internal and external services required to meet those needs.

  • UNIT NAME
  • Assess co-existing needs

  • UNIT CODE
  • CHCCCS007
    Develop and implement service programs
    UNIT CODE :
    CHCCCS007
    Unit description :

    This unit describes the skills and knowledge required to engage consumers, analyse service needs of particular groups and develop programs and services to meet those needs.

  • UNIT NAME
  • Develop and implement service programs

  • UNIT CODE
  • CHCCCS019
    Recognise and respond to crisis situations
    UNIT CODE :
    CHCCCS019
    Unit description :

    This unit describes the skills and knowledge required to recognise situations where people may be in imminent crisis, and then to work collaboratively to minimise any safety concerns and make plans to access required support services.

  • UNIT NAME
  • Recognise and respond to crisis situations

  • UNIT CODE
  • CHCCSM013
    Facilitate and review case management
    UNIT CODE :
    CHCCSM013
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to plan, monitor and review case management.
  • UNIT NAME
  • Facilitate and review case management

  • UNIT CODE
  • CHCDEV005
    Analyse impacts of sociological factors on people in community work and services
    UNIT CODE :
    CHCDEV005
    Unit description :
    This unit of competency describes the performance outcomes, skills and knowledge required to analyse impacts of sociological factors when undertaking community work and associated services.
  • UNIT NAME
  • Analyse impacts of sociological factors on people in community work and services

  • UNIT CODE
  • CHCDFV001
    Recognise and respond appropriately to domestic and family violence
    UNIT CODE :
    CHCDFV001
    Unit description :
    This unit describes the knowledge and skills required to identify and respond to the needs of clients who may be experiencing domestic and family violence, including responding to immediate intervention and support needs.
  • UNIT NAME
  • Recognise and respond appropriately to domestic and family violence

  • UNIT CODE
  • CHCDIV001
    Work with diverse people
    UNIT CODE :
    CHCDIV001
    Unit description :

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

  • UNIT NAME
  • Work with diverse people

  • UNIT CODE
  • CHCDIV002
    Promote Aboriginal and/or Torres Strait Islander cultural safety
    UNIT CODE :
    CHCDIV002
    Unit description :

    The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

  • UNIT NAME
  • Promote Aboriginal and/or Torres Strait Islander cultural safety

  • UNIT CODE
  • CHCLEG003
    Manage legal and ethical compliance
    UNIT CODE :
    CHCLEG003
    Unit description :

    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

  • UNIT NAME
  • Manage legal and ethical compliance

  • UNIT CODE
  • CHCMGT005
    Facilitate workplace debriefing and support processes
    UNIT CODE :
    CHCMGT005
    Unit description :

    This unit describes the skills and knowledge required to monitor and support workers. This includes implementing support processes to manage stress and emotional wellbeing of self or colleagues working in varied health and community service contexts. It also involves facilitating structured debriefing sessions to colleagues following incidents with the potential to impact on health and wellbeing.

  • UNIT NAME
  • Facilitate workplace debriefing and support processes

  • UNIT CODE
  • CHCPRP003
    Reflect on and improve own professional practice
    UNIT CODE :
    CHCPRP003
    Unit description :

    This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.

  • UNIT NAME
  • Reflect on and improve own professional practice

  • UNIT CODE
  • HLTWHS003
    Maintain work health and safety
    UNIT CODE :
    HLTWHS003
    Unit description :

    This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.

  • UNIT NAME
  • Maintain work health and safety

  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
South Bank
On campus with some online
08 Jul 2024
1 year
Full time up to 5 days per week
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time up to 5 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Springfield
On campus with some online
08 Jul 2024
18 months
Part time - 1 day on campus + 1 virtual class per week
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
demo

Springfield

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    40%
  • On Campus Time
    60%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

18 months

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time - 1 day on campus + 1 virtual class per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

Yes

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

  • Your course is primarily online and you may interact with your teachers and other students using Zoom. You will also need to come in to campus to complete some practical learning and assessment. Learn more

  • All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more

  • demo View comparison chart
STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Online with on campus practical training (Southport)
08 Jul 2024
1 year
Full time - Online content with on campus Workshops, Practical Assessment Blocks
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
demo

Online with on campus practical training (Southport)

  • Online Time

    How much of the course will be delivered online. 

    60%
  • On Campus Time
    40%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time - Online content with on campus Workshops, Practical Assessment Blocks

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
08 Jul 2024
18 months
Part time weekly optional support sessions via Zoom Wednesday 9.30am - 12pm
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

18 months

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time weekly optional support sessions via Zoom Wednesday 9.30am - 12pm

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
08 Jul 2024
15 months
Full time 10-15 hours study per week including 2 hr weekly Zoom session
Wednesday
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

15 months

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 10-15 hours study per week including 2 hr weekly Zoom session
Wednesday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $7,780
  • Subsidised: $8,860
  • Full fee: $12,400
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
South Bank
On campus with some online
08 Jul 2024
1 year
Full time up to 5 days per week
  • International: $14,000
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time up to 5 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • International: $14,000
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On campus with some online
28 Jan 2025
1 year
Full time up to 5 days per week
  • International: $14,000
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

28 Jan 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time up to 5 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • International: $14,000
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Download Brochure

Diploma of Community Services (CHC52021)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
VET Student Loan - $18,097 cap

The VET Student Loans program assists eligible students enrolled in approved courses to pay their tuition fees.  The Australian Government charges full fee-paying (non-subsidised) students a 20 per cent loan fee in addition to their tuition fees.  A VET Student Loan is a debt that must be repaid.

Learn more
International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. .
Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
In order to fulfill the compulsory placement requirement of this course, students must turn 18 years of age in the first semester of study. 
A drivers licence and private vehicle are highly desirable, and will increase the likelihood of finding a range of placements.

Greater Brisbane Region

On campus with some online (South Bank): Only available to students who are in the Greater Brisbane area and willing and able to participate in industry vocational placement within 50km of the Brisbane CBD.

International students
The following selection criteria requirements apply only to International students:

  • English Language Proficiency: Academic IELTS 6.0 (no individual band less than 5.5) or equivalent - For a list of all English Language tests accepted by TAFE Queensland International.
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. For more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants must turn 18 years of age in the first semester of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.

Placement

During your course you will be required to complete vocational placement so you can start practising your new skills in a real-world environment. You’ll be required to work shifts determined by your placement provider, and these can include early mornings or late nights, any day of the week, including public holidays. TAFE Queensland may be able to assist in arranging suitable placements.

Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete 200 hours of placement to satisfy this component of your qualification.

National Disability Insurance Scheme (NDIS)
This course requires you to obtain a NDIS Worker Screening Check to be eligible to attend the vocational placement assessment component of your studies.

Prior to Placement, you will need to receive and provide evidence of the following checks:

  • Students must complete their online NDIS Worker Screening Clearance application at this link - NDIS Worker Screening Unit (WSU) and nominate TAFE Queensland as your employer. There is no cost to students. TAFE Queensland will verify each student.
  • Students must also complete the NDIS Worker Orientation Online Modules (4 modules/approximately 90 minutes in total). Upon completion, students will need to provide their Certificate of Completion to both TAFE Queensland and their placement provider.
  • Additionally, if students work with children on Placement, they will also need a Blue Card Working with Children Check (Blue Card in Queensland).
  • Please note:  Students can apply for both the NDIS Worker Screening Clearance and Blue Card by completing a combined application via the NDIS Worker Screening portal noted above NDIS Worker Screening Unit (WSU).  

If your check identifies that you have a criminal history, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the relevant Placement Coordinator for further information.

Please note: TAFE Queensland wishes to warn you, as a Blue Card applicant, that it is an offence for a disqualified person to sign a Blue Card application.  For further information regarding 'disqualified' persons, please contact Blue Card Services.

Vaccination requirements 
COVID-19 vaccination requirements across a range of high-risk settings have eased. There are no Public Health Directions in affect requiring you to be vaccinated in high risk settings. However, decisions on mandatory vaccinations will be made by the owner or operator of these settings. Some facilities may also mandate the number of vaccinations required. These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

Important information

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

East Coast Region Recognition of Prior Learning
Recognition of Prior Learning with workshops are held at each campus over 3 days - this program is for existing workers only.
Workshops will assist applicants to work through the RPL application. Prior to enrolment, students will receive a training plan identifying any GAP units where learning will need to be undertaken.

To be eligible for the Higher Level Skills subsidised price, you must:

  • be an existing worker in the Community Services and Health Industry, (which includes parents and unpaid carers of NDIS participants.) Evidence must be supplied prior to enrolment.
  • be aged 15 years or over, and no longer at school;
  • permanently reside in Queensland;
  • be an Australian citizen, permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen; and
  • not hold or be currently enrolled in a Certificate IV or higher-level qualification (does not include qualifications completed at school or foundation skills training).

Previous experience and/or studies in the community services sector would be an advantage. It is essential to have sound computer skills in Microsoft Office (eg Word, PowerPoint) as assessments and reading materials are delivered electronically. Due to the sensitivity of course content (eg mental health, addictions, crisis help), it is highly recommended that students are aged 18 or older as well as having a mature outlook.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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