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SIR30216

Certificate III in Retail

Establish yourself with a rewarding career in retail. This course from TAFE Queensland will open up many employment opportunities including customer service assistant or sales assistant.

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Download Course Brochure
NEXT INTAKE On campus: Ipswich Starts anytime Duration: 10 weeks
STUDY LOCATIONS Greater Brisbane
WAYS TO STUDY On campus Apprenticeships and traineeships
WHAT YOU'LL PAY
JobTrainer
$0
Concession
$1,145
Subsidised
$1,615
Full Fee
$3,500
Eligibility Calculator
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Course overview

Kick start your career in retail with this entry-level qualification from TAFE Queensland. You'll gain the basic skills needed to work across a range of customer service, retail and sales positions.

According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.  

This qualification is built specifically to give you the practical skills to work within the retail industry. You'll be empowered with training in engaging the customer, working effectively in a team and how to sell to the retail customer. Give yourself a competitive edge and increase your desirability with potential employers.

Successful completion of this course enables you to work in retail, sales and customer service in a large range of roles. You'll also gain valuable general customer service skills in line with industry standards and practices.

What can I do?

  • Senior Sales Assistant
  • Shop Assistant
  • Frontline Sales Assistant
  • Customer Service Representative
  • Customer Service Assistant
  • Sales Assistant
  • Retail Supervisor
  • Team Leader

Course outcome:

SIR30216 Certificate III in Retail

Strength in diversity

We believe in building the skills of people who are under-represented in the job market. That's why we have specialised support services for young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers, women re-entering the workforce, and people from culturally and linguistically diverse background.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SIRXCEG001
    Engage the customer
    UNIT CODE :
    SIRXCEG001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture.
  • UNIT NAME
  • Engage the customer

  • UNIT CODE
  • SIRXCEG002
    Assist with customer difficulties
    UNIT CODE :
    SIRXCEG002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.
  • UNIT NAME
  • Assist with customer difficulties

  • UNIT CODE
  • SIRXCEG003
    Build customer relationships and loyalty
    UNIT CODE :
    SIRXCEG003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.
  • UNIT NAME
  • Build customer relationships and loyalty

  • UNIT CODE
  • SIRXCOM002
    Work effectively in a team
    UNIT CODE :
    SIRXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.
  • UNIT NAME
  • Work effectively in a team

  • UNIT CODE
  • SIRXIND001
    Work effectively in a service environment
    UNIT CODE :
    SIRXIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
  • UNIT NAME
  • Work effectively in a service environment

  • UNIT CODE
  • SIRXRSK001
    Identify and respond to security risks
    UNIT CODE :
    SIRXRSK001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.
  • UNIT NAME
  • Identify and respond to security risks

  • UNIT CODE
  • SIRXSLS001
    Sell to the retail customer
    UNIT CODE :
    SIRXSLS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.
  • UNIT NAME
  • Sell to the retail customer

  • UNIT CODE
  • SIRXWHS002
    Contribute to workplace health and safety
    UNIT CODE :
    SIRXWHS002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
  • UNIT NAME
  • Contribute to workplace health and safety

Ways to study
Show courses from
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
Anytime
10 weeks
Part time
Recognition of Prior Learning
  • JobTrainer: $0
  • Concession: $1,145
  • Subsidised: $1,615
  • Full fee: $3,500
Apply
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Ipswich
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Show courses from
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
Anytime
10 weeks
Part time
Recognition of Prior Learning
  • JobTrainer: $0
  • Concession: $1,145
  • Subsidised: $1,615
  • Full fee: $3,500
Apply
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Ipswich
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more


Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).


Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

Download Brochure

Certificate III in Retail (SIR30216)

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Certificate III in Retail

COURSE CODE: SIR30216
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.
Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.

Students who are not currently working in a retail position will need to source work experience prior to enrolment. Completed work experience documentation needs to be returned to your teacher within 14 days from the first commencement date of your program. If documentation is not received by this date students will not be able to continue in the program and will be withdrawn.

Resources required

No specific resources are required to successfully complete this course.

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate III in Hospitality

Food and Beverage

Launch your hospitality career with this course offering practical skills and hands-on experience. Prepare yourself with a well rounded knowledge of the hospitality industry or continue with further study.

Careers

  • Function Host
  • Guest Service Agent
  • Waiter
  • Senior Bar Attendant
  • Restaurant Host
  • Food and Beverage Attendant
  • Function Attendant
Full Time : 6 months
Next Start : 04 Oct 2022