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SIT50316 / SIT50416 | 092400M / 091046K

Diploma of Event Management / Diploma of Hospitality Management

Dual award

Take the next step in your career in hospitality and events with this advanced-level dual qualification and get the skills you need to take on a management role in the industry.

Apply Now
TIME 6 months / Full Time NEXT START DATE 11 Jul 2022
STUDY LOCATIONS Gold Coast
WAYS TO STUDY On Campus International
WHAT YOU'LL PAY
Full Fee
$5,970
International
$21,000
Eligibility Calculator

Course overview

Upgrade your career in events and hospitality with this advanced-level dual award that will qualify you to take on management roles within the industry.

Rising discretionary incomes, busier lifestyles and reduced leisure time are fuelling strong growth in the restaurant and events industries. The success of popular cooking shows and a developing foodie culture in Australia has also boosted the industry. These trends are expected to support continued growth in the sector over the next five years.

This course will give you the specialised skills and knowledge to lead and manage people, coordinate marketing activities, manage budgets, prepare quotes, and select venues and sites. You will also gain managerial skills including rostering, budgeting, marketing, and people management, learn customer service skills in our training restaurants, as well learn as how to operate a bar and prepare espresso coffee. Our highly-experienced team of industry professionals are the best in the business and will give you the one-on-one guidance you need to succeed in your studies.

Successful completion of this course will give you the expertise required to work as a conference or venue coordinator, event or exhibition planner, restaurant manager, or motel manager. It will also give you the foundation knowledge to pursue further studies in this field.

What can I do?

  • Restaurant Manager
  • Motel Manager
  • Event Manager
  • Conference Manager

Course outcome:

SIT50316 / SIT50416 Diploma of Event Management / Diploma of Hospitality Management

Dual award

Take advantage of our dual award offerings and get two qualifications instead of one. In most cases you will only need to complete a few additional units to qualify for the second diploma. Save time, enhance your job prospects, and add value to your skill set with a dual award.

Interactive learning spaces

Gain practical experience in our on-campus training restaurants where you will be serving real customers. Experience taking orders, preparing drinks, serving food, and taking payment in a live training environment. As part of your studies you will also help to curate TAFE Queensland events both on and off campus.

What you will study.

The successful achievement of this dual award requires you to complete the core and elective units (based on your delivery location) as listed below.

Please note that some units listed below are recognised in both qualifications either as core or elective, you will only need to complete these units once to satisfy the requirements of this dual award.

  • UNIT CODE
  • UNIT NAME

Diploma of Event Management

  • Diploma of Event Management

  • UNIT CODE
  • SITEEVT001
    Source and use information on the events industry
    UNIT CODE :
    SITEEVT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
  • UNIT NAME
  • Source and use information on the events industry

  • UNIT CODE
  • SITEEVT003
    Coordinate on-site event registrations
    UNIT CODE :
    SITEEVT003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.
  • UNIT NAME
  • Coordinate on-site event registrations

  • UNIT CODE
  • SITEEVT008
    Manage event staging components
    UNIT CODE :
    SITEEVT008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse event staging requirements and organise and monitor different staging services and products. It requires the ability to use advanced planning, organisation and communication skills combined with detailed knowledge of the event management process and broad understanding of specialist component services.
  • UNIT NAME
  • Manage event staging components

  • UNIT CODE
  • SITEEVT010
    Manage on-site event operations
    UNIT CODE :
    SITEEVT010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to manage on-site operational activities for the staging of events. It requires the ability to finalise operational plans, oversee event set-up, execution and break-down, and evaluate the operational success of events.
  • UNIT NAME
  • Manage on-site event operations

  • UNIT CODE
  • SITXCCS007
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXFIN003
    Manage finances within a budget
    UNIT CODE :
    SITXFIN003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXHRM003
    Lead and manage people
    UNIT CODE :
    SITXHRM003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT001
    Monitor work operations
    UNIT CODE :
    SITXMGT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT002
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXMGT003
    Manage projects
    UNIT CODE :
    SITXMGT003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop project plans, implement project activities, monitor progress to ensure objectives are achieved, and evaluate all aspects of projects.
  • UNIT NAME
  • Manage projects

  • UNIT CODE
  • SITXWHS002
    Identify hazards, assess and control safety risks
    UNIT CODE :
    SITXWHS002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. All people working at all levels can participate in risk assessments which are commonly conducted as a team effort. Frontline operational personnel, who operate with some level of independence and under limited supervision, would assist other colleagues during the process. Individuals may conduct the assessments independently of others. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to conduct risk assessments involving their workers to manage the safety of those workers and anyone else in the workplace.
  • UNIT NAME
  • Identify hazards, assess and control safety risks

Diploma of Hospitality Management

  • Diploma of Hospitality Management

  • UNIT CODE
  • BSBDIV501
    Manage diversity in the workplace
    UNIT CODE :
    BSBDIV501
    Unit description :

    This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

  • UNIT NAME
  • Manage diversity in the workplace

  • UNIT CODE
  • BSBMGT517
    Manage operational plan
    UNIT CODE :
    BSBMGT517
    Unit description :

    This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.

  • UNIT NAME
  • Manage operational plan

  • UNIT CODE
  • SITXCCS007
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXCCS008
    Develop and manage quality customer service practices
    UNIT CODE :
    SITXCCS008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
  • UNIT NAME
  • Develop and manage quality customer service practices

  • UNIT CODE
  • SITXCOM005
    Manage conflict
    UNIT CODE :
    SITXCOM005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
  • UNIT NAME
  • Manage conflict

  • UNIT CODE
  • SITXFIN003
    Manage finances within a budget
    UNIT CODE :
    SITXFIN003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXFIN004
    Prepare and monitor budgets
    UNIT CODE :
    SITXFIN004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
  • UNIT NAME
  • Prepare and monitor budgets

  • UNIT CODE
  • SITXGLC001
    Research and comply with regulatory requirements
    UNIT CODE :
    SITXGLC001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance. The unit applies to regulatory requirements for day-to-day business operations in all tourism, travel, hospitality and event sectors and to special requirements for one-off events. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.
  • UNIT NAME
  • Research and comply with regulatory requirements

  • UNIT CODE
  • SITXHRM002
    Roster staff
    UNIT CODE :
    SITXHRM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets. This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Roster staff

  • UNIT CODE
  • SITXHRM003
    Lead and manage people
    UNIT CODE :
    SITXHRM003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT001
    Monitor work operations
    UNIT CODE :
    SITXMGT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT002
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXWHS003
    Implement and monitor work health and safety practices
    UNIT CODE :
    SITXWHS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
  • UNIT NAME
  • Implement and monitor work health and safety practices

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
13 Jul 2022
6 months
Full time 2 days per week - Remaining units for those who have completed the Diploma of Hospitality Management
Mixed mode
  • Full fee: $5,970
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
11 Jul 2022
18 months
Full time
Classroom
  • International: $21,000
Robina
23 Jan 2023
18 months
Full time
Classroom
  • International: $21,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
13 Jul 2022
6 months
Full time 2 days per week - Remaining units for those who have completed the Diploma of Hospitality Management
Mixed mode
  • Full fee: $5,970
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
11 Jul 2022
18 months
Full time
Classroom
  • International: $21,000
Robina
23 Jan 2023
18 months
Full time
Classroom
  • International: $21,000

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Diploma of Event Management / Diploma of Hospitality Management (SIT50316 / SIT50416)

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Diploma of Event Management / Diploma of Hospitality Management

COURSE CODE: SIT50316 / SIT50416
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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VET Student Loan - 2 x $10,813 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

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International student payment

Our preferred payment method is telegraphic transfer or credit card using Western Union Global Pay for Students or the Flywire Payment Portal. Western Union and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. 
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Important Information

Read this before applying.

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
The following selection criteria requirements apply only to Domestic students:

You will need to meet one of the following academic requirements:

  • completion of Year 12 Certificate or equivalent; or
  • mature-aged entry with work experience in a related field.

 

International students
The following selection criteria requirements apply only to International students:

  • English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0), or ISPLR 2+ on all skills or other. View a list of all English Language tests accepted by TAFE Queensland International.
  • Academic Requirements: completion of Year 12 (or equivalent). Non school leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international educational achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.  TAFE Queensland has entered an agreement with Union Institute of Language (UIL) to facilitate the provision of the welfare services (fees apply).

Resources Required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items, industry standard clothing and enclosed leather, non-slip shoes (colour and style will depend on your region). Further specific details of all uniform requirements will be provided at Orientation, and course commencement, by your Regional TAFE Hospitality staff.  Please do not make any uniform purchases until you've been notified of all details, these uniform items will incur additional costs.

Gold Coast
In addition to the above, if you are studying on the Gold Coast:

  • you will be required to sign an agreement at the start of the course to demonstrate understanding and adherence to your uniform and grooming expectations; and
  • you should bring your own device with web conferencing capability (webcam and microphone), and have access to the internet at home should lessons be delivered online.

Robina campus

The Robina campus will be a BYOD (Bring Your Own Device) campus for general learning.  Students are able to access discounted pricing for device purchases via JB Hi-Fi.  TAFE Queensland will have some portable devices available for short term loan and there will also be a limited number of desktop computers located on-site that students will be able to access.  For all the details visit the BYOD page on our website. 

Need to know

You may be required to undertake work experience at both on-site and off-site events, organised by your trainer.

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

International Important Information

The advertised course cost and duration will be broken down as per the following:

These costs and durations are only available when packaged together.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University Pathways.

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
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Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more