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SSSIT0003

Accommodation Services - Front Office Skill Set

Develop your front office and reception knowledge and get the essential skills required to work in a hotel or resort. This accredited skill set is perfect for newcomers to the hospitality industry or for existing workers looking to diversify their skills.

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NEXT START DATE 15 Jul 2022
STUDY LOCATIONS Far North Queensland
WAYS TO STUDY On Campus
WHAT YOU'LL PAY
Full Fee
$840

Course overview

Develop your front office and reception knowledge and get the essential skills required to work in a hotel or resort. This accredited skill set is perfect for newcomers to the hospitality industry or for existing workers looking to diversify their skills. 

The focus of this short course is on teaching you how to use industry-standard computerised accommodation booking systems. Depending on your study location you may have the opportunity to experience both the OPERA Fidelio and/or HIRUM systems. Discover how to use these systems to create, modify and cancel accommodation bookings, receive and process reservations, and manage group reservations. You'll also develop essential hospitality skills including professional personal presentation, meeting guest expectations, and dealing with difficult guests.

Course outcome:

Statement of Attainment

What you will study.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITHACS008
    Provide accommodation reception services
    UNIT CODE :
    SITHACS008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to check guests in and out of commercial accommodation establishments. It requires the ability to check daily arrivals, allocate rooms and complete relevant documentation.
  • UNIT NAME
  • Provide accommodation reception services

  • UNIT CODE
  • SITTTSL007
    Process reservations
    UNIT CODE :
    SITTTSL007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, travel, hospitality or events product or service offered for sale to agents or direct to the customer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. This unit covers the required skills to manage reservations and not the related sales and computer skills that are found in other units.
  • UNIT NAME
  • Process reservations

  • UNIT CODE
  • SITTTSL010
    Use a computerised reservations or operations system
    UNIT CODE :
    SITTTSL010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
  • UNIT NAME
  • Use a computerised reservations or operations system
Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
15 Jul 2022
up to 4 months
1 day per week - 9.00am - 3.30pm
Friday
Mixed mode
  • Full fee: $840

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Accommodation Services - Front Office Skill Set (SSSIT0003)

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Accommodation Services - Front Office Skill Set

COURSE CODE: SSSIT0003
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying.

Selection criteria

There are no entry requirements outlined in the National Training Package, however, TAFE Queensland requires the following entry requirements be met:

  • Basic computer skills (& able to use a computer keyboard quickly and efficiently)

 And either

  • Completed Year 10 or equivalent with sound achievement in English, or
  • Mature age with sound language, literacy, and numeracy skills
Resources Required

No specific resources are required to successfully complete this course.

It is recommended that students have access to a reliable internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.

Need to know

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider. 

This may require you providing us or the placement provider information on:

  • Your vaccinate status
  • Last date of vaccination
  • Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process.  Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

Pathways

University Pathways.

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.