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Responsible Service of Online Wagering


A culture of responsible service within the online wagering sector is essential to minimising potential gambling harms. As the use of online wagering continues to grow, so too does the harm associated with risky gambling. It is important that staff are trained to interact with customers and follow their own organisational processes to identify signs that indicate a customer may be experiencing harms associated with gambling. Staff should check their internal policies, which will prepare them to not only identify indicators of risky gambling, but to respond in a responsible manner. This includes the offer of information on relevant consumer protections and support services. Your employer may have additional policies and procedures relating to the escalation of concerns about a customer’s behaviour. It is important to read these documents, so you are aware of what your role is in relation to these matters, how to respond appropriately and when to escalate a situation.

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Full Fee

Course overview

  • Safer online wagering practices.
  • Gambling harm and harm minimisation.
  • Minimising risks relating to online wagering.
  • Complying with legislative and regulatory requirements, and industry and organisational codes of practice.

Course outcome:

Certificate of completion and badge (via Badgr)

Online, self-directed

This is an online self-directed micro-credential.

About micro-credentials

Micro-credentials are short, bite-sized courses focused on industry-specific skills. Developed with industry in mind, they allow busy professionals to keep their skills up to date with the latest trends and technologies in their industry.

Ways to study
up to 2 hours
Part time
  • Full fee: $35

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Responsible Service of Online Wagering (MCC00045)

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Responsible Service of Online Wagering

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.