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  • SIR20216

Certificate II in Retail Services

At a glance

At a glance

Establish valuable skills and basic knowledge and gain hands-on experience with this entry-level qualification in retail services. You'll become competent in a range of activities and skills within the retail sector.

JOB PROSPECTS
  • Customer Service Assistant
  • Gourmet Food Sales Assistant
  • Customer Service Assistant (Quick Food)
  • Customer Service Assistant (Department Stores)
  • Checkout Operator
  • Customer Service Officer
COURSE OUTCOME

SIR20216 Certificate II in Retail Services

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Course overview

Course overview

Kick start your career in retail and gain practical skills with this entry-level qualification. You will the basic skills you need to succeed in a retail environment.

The retail sector is expected to grow over the next five years, with more than 50,000 jobs anticipated during this time. You'll gain hands-on experience that employers are looking for.

During this course, you will learn how to engage customers and work effectively in a service environment. You'll learn how to produce visual merchandise displays, organise and maintain the store environment, and advise on products and services.

Successfully completing this qualification is the first step for a career in retail service and will give you a taste of what to expect in the workplace. You'll gain valuable basic-skills needed to work as a customer service assistant in a range of retail environments.

Units

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below. elective units from the list below.

UNIT CODE UNIT NAME
SIRXCEG001
Engage the customer
SIRXCOM001
Communicate in the workplace to support team and customer outcomes
SIRXIND001
Work effectively in a service environment
SIRXIND003
Organise personal work requirements
SIRXPDK001
Advise on products and services
SIRXRSK001
Identify and respond to security risks
SIRXWHS002
Contribute to workplace health and safety

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
SIRRINV001
Receive and handle retail stock
SIRRMER001
Produce visual merchandise displays
SIRXCOM002
Work effectively in a team
SIRXIND002
Organise and maintain the store environment
SIRXSLS001
Sell to the retail customer

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas will give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total cost of the course you need to pay when you enrol if you are not eligible for a subsidy or concession.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Selection criteria

To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.

Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.

Resources required

No specific resources are required to successfully complete this course.

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolments.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas will give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland