At a glance
Establish yourself with a rewarding career in retail. This course from TAFE Queensland will open up many employment opportunities including customer service assistant or sales assistant.
JOB PROSPECTS
- Senior Sales Assistant
- Shop Assistant
- Frontline Sales Assistant
- Customer Service Representative
- Customer Service Assistant
- Sales Assistant
- Retail Supervisor
- Team Leader
COURSE OUTCOME
SIR30216 Certificate III in Retail
Course overview
Kick start your career in retail with this entry-level qualification from TAFE Queensland. You'll gain the basic skills needed to work across a range of customer service, retail and sales positions.
According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.
This qualification is built specifically to give you the practical skills to work within the retail industry. You'll be empowered with training in engaging the customer, working effectively in a team and how to sell to the retail customer. Give yourself a competitive edge and increase your desirability with potential employers.
Successful completion of this course enables you to work in retail, sales and customer service in a large range of roles. You'll also gain valuable general customer service skills in line with industry standards and practices.
This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >
We believe in building the skills of people who are under-represented in the job market. That's why we have specialised support services for young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers, women re-entering the workforce, and people from culturally and linguistically diverse background.
Units
The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| SIRXCEG001 |
Engage the customer | |
| SIRXCEG002 |
Assist with customer difficulties | |
| SIRXCEG003 |
Build customer relationships and loyalty | |
| SIRXCOM002 |
Work effectively in a team | |
| SIRXIND001 |
Work effectively in a service environment | |
| SIRXRSK001 |
Identify and respond to security risks | |
| SIRXSLS001 |
Sell to the retail customer | |
| SIRXWHS002 |
Contribute to workplace health and safety | |
| UNIT CODE | UNIT NAME | |
|---|---|---|
| SIRRINV001 |
Receive and handle retail stock | |
| SIRRMER001 |
Produce visual merchandise displays | |
| SIRXIND002 |
Organise and maintain the store environment | |
| SIRXIND003 |
Organise personal work requirements | |
| SIRXPDK001 |
Advise on products and services | |
Note: For some courses, not all electives are available at all campuses.
Ways to study
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
What you need to know about studying on campus
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more
What you need to know about apprenticeships and traineeships
Eligibility
You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).
COST
Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.
Get In touch
Find out how we can tailor a training package specifically for you.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways
Payment options
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Upfront payment
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Payment plan
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Important Information
Entry requirements
There are no formal entry requirements for this course.
Selection criteria
To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.
Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.
Students who are not currently working in a retail position will need to source work experience prior to enrolment. Completed work experience documentation needs to be returned to your teacher within 14 days from the first commencement date of your program. If documentation is not received by this date students will not be able to continue in the program and will be withdrawn.
Resources required
No specific resources are required to successfully complete this course.
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
Assessment Methods
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
How to apply
Recognition of Prior Learning (RPL) and credit transfers
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
Get started with TAFE Queensland
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways 