Establish yourself with a rewarding career in retail. This course from TAFE Queensland will open up many employment opportunities including customer service assistant or sales assistant.
SIR30216 Certificate III in Retail
Kick start your career in retail with this entry-level qualification from TAFE Queensland. You'll gain the basic skills needed to work across a range of customer service, retail and sales positions.
According to the Australian Government's Job Outlook service, the number of people working as retail sales assistants is expected to see stable future growth. This very large occupational area is expected to create around 445,000 job openings over the next five years.
This qualification is built specifically to give you the practical skills to work within the retail industry. You'll be empowered with training in engaging the customer, working effectively in a team and how to sell to the retail customer. Give yourself a competitive edge and increase your desirability with potential employers.
Successful completion of this course enables you to work in retail, sales and customer service in a large range of roles. You'll also gain valuable general customer service skills in line with industry standards and practices.
At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue to advance your career with further study options that will open up more exciting employment opportunities in the world of retail.
We believe in building the skills of people who are under-represented in the job market. That's why we have specialised support services for young people, Aboriginal and Torres Strait Islander people, people with disability, mature-age job seekers, women re-entering the workforce, and people from culturally and linguistically diverse background.
The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.
UNIT CODE | UNIT NAME | |
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SIRXCEG001Engage the customerUnit code: SIRXCEG001 Unit description: This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication. |
Engage the customer | |
SIRXCEG002Assist with customer difficultiesUnit code: SIRXCEG002 Unit description: This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties. |
Assist with customer difficulties | |
SIRXCEG003Build customer relationships and loyaltyUnit code: SIRXCEG003 Unit description: This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty. |
Build customer relationships and loyalty | |
SIRXCOM002Work effectively in a teamUnit code: SIRXCOM002 Unit description: This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals. |
Work effectively in a team | |
SIRXIND001Work effectively in a service environmentUnit code: SIRXIND001 Unit description: This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities. |
Work effectively in a service environment | |
SIRXRSK001Identify and respond to security risksUnit code: SIRXRSK001 Unit description: This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks. |
Identify and respond to security risks | |
SIRXSLS001Sell to the retail customerUnit code: SIRXSLS001 Unit description: This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale. |
Sell to the retail customer | |
SIRXWHS002Contribute to workplace health and safetyUnit code: SIRXWHS002 Unit description: This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice. |
Contribute to workplace health and safety |
UNIT CODE | UNIT NAME | |
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SIRRINV001Receive and handle retail stockUnit code: SIRRINV001 Unit description: This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas. |
Receive and handle retail stock | |
SIRRMER001Produce visual merchandise displaysUnit code: SIRRMER001 Unit description: This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements. |
Produce visual merchandise displays | |
SIRXIND002Organise and maintain the store environmentUnit code: SIRXIND002 Unit description: This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. |
Organise and maintain the store environment | |
SIRXIND003Organise personal work requirementsUnit code: SIRXIND003 Unit description: This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements. |
Organise personal work requirements | |
SIRXPDK001Advise on products and servicesUnit code: SIRXPDK001 Unit description: This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers. |
Advise on products and services |
Note: For some courses, not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
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Kingaroy | Anytime | 10 weeks | Part time | Recognition of Prior Learning |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Ipswich | Anytime | 10 weeks | Part time | Recognition of Prior Learning |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Warwick | Anytime | 10 weeks | Part time | Recognition of Prior Learning | |
Toowoomba | Anytime | 10 weeks | Part time | Recognition of Prior Learning |
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
There are no formal entry requirements for this course.
To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.
Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.
Students who are not currently working in a retail position will need to source work experience prior to enrolment. Completed work experience documentation needs to be returned to your teacher within 14 days from the first commencement date of your program. If documentation is not received by this date students will not be able to continue in the program and will be withdrawn.
No specific resources are required to successfully complete this course.
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways