Unit code: SIRXCEG001

Unit description: This unit describes the performance outcomes, skills and knowledge required to interact and communicate with a diverse range of customers to assist with basic enquiries and contribute to a service culture. It applies to individuals working in frontline customer service roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures. No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

Unit code: SIRXCEG002

Unit description: This unit describes the performance outcomes, skills and knowledge required to solve customer problems and use techniques to deal with customer difficulties.

Unit code: SIRXCEG003

Unit description: This unit describes the performance outcomes, skills and knowledge required to build customer relationships and foster customer loyalty.

Unit code: SIRXCOM002

Unit description: This unit describes the performance outcomes, skills and knowledge required to communicate and work cooperatively with both peer and senior team members to contribute to the achievement of team goals.

Unit code: SIRXIND001

Unit description: This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.

Unit code: SIRXRSK001

Unit description: This unit describes the performance outcomes, skills and knowledge required to identify security risks related to customers, team members, merchandise and money, and take appropriate action, within scope of job role, to eliminate or minimise those risks.

Unit code: SIRXSLS001

Unit description: This unit describes the performance outcomes, skills and knowledge required to deliver quality customer service and sell to retail customers. It requires the ability to determine customer needs, match products and services to their needs, and facilitate a sale.

Unit code: SIRXWHS002

Unit description: This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.

Unit code: SIRRINV001

Unit description: This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

Unit code: SIRRMER001

Unit description: This unit describes the performance outcomes, skills and knowledge required to display retail merchandise. It requires the ability to prepare, produce and maintain merchandise displays in accordance with visual merchandising requirements.

Unit code: SIRXIND002

Unit description: This unit describes the performance outcomes, skills and knowledge required to organise, clean and maintain the work environment to ensure optimal workplace appearance and safety. It applies to individuals working in frontline operational roles in a diverse range of industry sectors and business contexts. They operate with some independence under general supervision and guidance from others, and within established organisational policies and procedures.

Unit code: SIRXIND003

Unit description: This unit describes the performance outcomes, skills and knowledge required to organise and prioritise individual work requirements. It requires the ability to identify tasks for completion, complete tasks according to workplace requirements and respond to changes in personal work requirements.

Unit code: SIRXPDK001

Unit description: This unit describes the performance outcomes, skills and knowledge required to develop product and service knowledge and provide information to customers.