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  • SIR30216

Certificate III in Retail

At a glance

At a glance

Establish yourself with a rewarding career in retail. This course from TAFE Queensland will open up many employment opportunities including customer service assistant or sales assistant.

JOB PROSPECTS
  • Senior Sales Assistant
  • Shop Assistant
  • Frontline Sales Assistant
  • Customer Service Representative
  • Customer Service Assistant
  • Sales Assistant
  • Retail Supervisor
  • Team Leader
COURSE OUTCOME

SIR30216 Certificate III in Retail

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Course overview

Course overview

Kick start your career in retail with this entry-level qualification from TAFE Queensland. You'll gain the basic skills needed to work across a range of customer service, retail and sales positions.

Employment opportunities in the retail sector have seen steady growth, and this trend is set to continue with upwards of 50,000 new jobs being created over the next five years across Australia.

This qualification is built specifically to give you the practical skills to work within the retail industry. You'll be empowered with training in engaging the customer, working effectively in a team and how to sell to the retail customer. Give yourself a competitive edge and increase your desirability with potential employers.

Successful completion of this course enables you to work in retail, sales and customer service in a large range of roles. You'll also gain valuable general customer service skills in line with industry standards and practices.

Units

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE UNIT NAME
SIRXCEG001
Engage the customer
SIRXCEG002
Assist with customer difficulties
SIRXCEG003
Build customer relationships and loyalty
SIRXIND001
Work effectively in a service environment
SIRXCOM002
Work effectively in a team
SIRXRSK001
Identify and respond to security risks
SIRXSLS001
Sell to the retail customer
SIRXWHS002
Contribute to workplace health and safety

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
Wide Bay Burnett / Sunshine Coast / Darling Downs and South West
SIRXIND002
Organise and maintain the store environment
SIRXIND003
Organise personal work requirements
SIRRINV001
Receive and handle retail stock
SIRXPDK001
Advise on products and services
SIRRMER001
Produce visual merchandise displays

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total cost of the course you need to pay when you enrol if you are not eligible for a subsidy or concession.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Selection criteria

To study an apprenticeship or traineeship program you must be indentured as an apprentice or trainee with your employer.
Employers need to be able to provide the necessary human and physical resources to qualify for an apprentice.

Students who are not currently working in a retail position will need to source work experience prior to enrolment. Completed work experience documentation needs to be returned to your teacher within 14 days from the first commencement date of your program. If documentation is not received by this date students will not be able to continue in the program and will be withdrawn.

Resources required

No specific resources are required to successfully complete this course.

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland