Unit code: BSBCUS301

Unit description:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Unit code: CHCCOM005

Unit description:

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Unit code: CHCDIV001

Unit description:

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Unit code: HLTOPD001

Unit description:

This unit describes the skills and knowledge required to determine client optical needs from prescriptions, and provide detailed technical advice on appliances.

Unit code: HLTOPD002

Unit description:

This unit describes the skills and knowledge required to use specialised optical knowledge to confirm and check appliance selection, fit appliances and follow procedures to complete the dispensing process.

Unit code: HLTOPD003

Unit description:

This unit describes the skills and knowledge required to evaluate client needs, take measurements and make calculations to facilitate effective dispensing for atypical prescriptions, including for low vision clients. Low vision occurs when, after accurate refraction and the provision of spectacles or contact lenses to correct the refractive error, good visual acuity is not achievable.

Unit code: HLTOPD005

Unit description:

This unit describes the skills and knowledge required to use specialised optical knowledge to place, check and service orders for spectacle frames and lenses.

Unit code: HLTWHS001

Unit description:

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Unit code: SIRXSLS201

Unit description:

This unit describes the performance outcomes, skills and knowledge required to sell products and services in a retail environment. It involves the use of sales techniques and encompasses key selling skills, from approachingthe customer to closing the sale.

Unit code: BSBCUS402

Unit description:

This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.

Unit code: BSBCUS501

Unit description:

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

Unit code: BSBFIM501

Unit description:

This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

Unit code: BSBHRM405

Unit description:

This unit describes the skills and knowledge required to execute tasks associated with the recruitment cycle and apply in-depth knowledge of the work of the organisation, and how recruitment and selection practices fit with other human resources functions.

Unit code: BSBINN301

Unit description:

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

Unit code: BSBLDR402

Unit description:

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management of the organisation and team members.

Unit code: BSBLDR403

Unit description:

This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.

Unit code: BSBLDR501

Unit description:

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.

Unit code: BSBMED301

Unit description:

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

Unit code: BSBMGT403

Unit description:

This unit describes the skills and knowledge required to implement the organisation's continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.

Unit code: BSBMGT502

Unit description:

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

Unit code: BSBMKG413

Unit description:

This unit describes the skills and knowledge required to coordinate and review the promotion of an organisation's products and services.

Unit code: BSBSMB403

Unit description:

This unit describes the skills and knowledge required to monitor and improve business performance via a clear strategy complementing the business plan.

Unit code: BSBWOR404

Unit description:

This unit describes the skills and knowledge required to monitor and obtain feedback on own work performance and access learning opportunities for professional development.

Unit code: CHCCCS020

Unit description:

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

Unit code: CHCLEG001

Unit description:

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.

Unit code: HLTINF001

Unit description:

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.