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  • CHC52015

Diploma of Community Services

Case Management
At a glance

At a glance

Take the next step in your career in community services with this advanced qualification. This course is perfect for people who want to specialise in case management within the community sector.

COURSE OUTCOME

CHC52015 Diploma of Community Services

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Course overview

Course overview

Take the next step in your career in the community services sector with this advanced qualification. This course will give you the high-level skills needed for a case management role with a community organisation. The sector is currently experiencing high growth with the government projecting up to 50,000 new job openings in the next five years.

This course gives you high-level communication skills and the ability to develop strategies to work closely with individuals and families in their community. You will also gain valuable research skills and be taught how to work within legal and ethical frameworks. This specialisation will qualify you to develop, facilitate, and review all aspects of case management. Our highly-experienced teaching staff will give you one-on-one guidance and the industry knowledge you need to succeed in this rewarding industry.

Successful completion of this course will give you the confidence and skills to seek employment in a community services case manager role. It will also prepare you to pursue further studies in this area.

Units

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.

UNIT CODE UNIT NAME
CHCCCS007
Develop and implement service programs
CHCCOM003
Develop workplace communication strategies
CHCDEV002
Analyse impacts of sociological factors on clients in community work and services
CHCDIV003
Manage and promote diversity
CHCLEG003
Manage legal and ethical compliance
CHCMGT005
Facilitate workplace debriefing and support processes
CHCPRP003
Reflect on and improve own professional practice
HLTWHS004
Manage work health and safety
North and Far North Queensland
VPC100
Vocational placement
Sunshine Coast
VPC200
Vocational placement

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
North and Far North Queensland
CHCMHS001
Work with people with mental health issues
CHCCSM005
Develop, facilitate and review all aspects of case management
CHCCCS003
Increase the safety of individuals at risk of suicide
CHCAOD004
Assess needs of clients with alcohol and other drugs issues
CHCSOH001
Work with people experiencing or at risk of homelessness
CHCCCS004
Assess co-existing needs
CHCCSM004
Coordinate complex case requirements
CHCCSM006
Provide case management supervision
Sunshine Coast
CHCPRP001
Develop and maintain networks and collaborative partnerships
CHCDIV002
Promote Aboriginal and/or Torres Strait Islander cultural safety
CHCDFV001
Recognise and respond appropriately to domestic and family violence
CHCCCS009
Facilitate responsible behaviour
CHCMHS001
Work with people with mental health issues
CHCGRP002
Plan and conduct group activities
CHCCSM005
Develop, facilitate and review all aspects of case management
Other
CHCAOD001
Work in an alcohol and other drugs context

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total cost of the course you need to pay when you enrol if you are not eligible for a subsidy or concession.

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Money IconVet Student Loan - $10,150 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Vocational placement

If you are not currently employed or volunteering in industry, during your course you will be required to complete vocational placement so you can start practising your new skills in a real-world environment. You’ll be required to work shifts determined by your placement provider, and these can include early mornings or late nights, any day of the week, including public holidays. TAFE Queensland may be able to assist in arranging suitable placements.

Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete 200 hours of placement to satisfy this component of your qualification. You will need to complete a Criminal History Check (yellow card) and apply for a Blue Card (working with children check) for placement. If your police check identifies that you have a criminal history or you are unable to obtain a Blue Card, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the relevant Vocational Placement Coordinator for further information.

Resources required

Students are required to purchase a USB to use in class. Students will be required to access online content as part of this course. 

Students must have the following computer technical specifications to access the course materials and participate in the learning program:

  • Computer running a minimum of Windows 7 or Apple Macintosh OSX 10 with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.  

Please note: portable devices (smartphones, iPads, tablets) do not necessarily support all the features of Connect, our Learning Management System, and may not work properly for submitting assessments      All students must have access to a reliable Internet connection    

NOTE: Connect has been designed to function on these minimum browser versions: Google Chrome (latest) (highly recommended for students), Firefox (latest), Safari (latest), Internet Explorer 10 - older versions of browsers may not correctly display information 

This equipment and software is available for students to use at all TAFE Queensland locations

Need to know

Please be aware that this program is comprised of units that cover a range of sensitive topics which may include mental health, child protection, and alcohol and other drugs.

To be eligible for the Higher Level Skills subsidised price, you must:

  • be an existing worker in the Community Services and Health Industry. Existing workers must provide a letter from their employer stating that they are an employee of the organisation or a current payslip that displays the ABN and Trading name.
  • be aged 15 years or over, and no longer at school
  • permanently reside in Queensland
  • be an Australian citizen, permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
  • not hold or be currently enrolled in a Certificate IV or higher-level qualification (does not include qualifications completed at school or foundation skills training).

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland