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  • SIT20316 / SIT30616

Certificate II in Hospitality / Certificate III in Hospitality

Hotel Reception
At a glance

At a glance

Kick start your career in hospitality with this dual qualification. Specialise in hotel reception services and get qualified to work across a variety of entry-level roles.

JOB PROSPECTS
  • Hotel receptionist
  • Front Office Assistant
  • Room Attendant
  • Porter
COURSE OUTCOME

SIT20316 / SIT30616 Certificate II in Hospitality / Certificate III in Hospitality

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Course overview

Course overview

Kick start your hospitality career with this dual qualification. Specialise in hotel reception services and get qualified to work across a variety of entry-level roles. The hospitality industry in Australia is booming with a wide range of employment opportunities available.

Learn the basic skills to work effectively and safely, increase your hospitality knowledge and skills, and boost your cultural awareness. You'll also study the lost art of real customer service and specialise in hotel reception services. Our industry-experienced teachers are ready to share their knowledge with you and will support you throughout your learning journey.

Upon successful completion of this course you'll be qualified to work across a variety of entry-level roles including hotel receptionist, front office assistant, room attendant, and porter. You'll also be well placed to pursue further studies in this field.

Units

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE UNIT NAME
SITXFIN001
Process financial transactions
SITXCCS003
Interact with customers
SITXCOM002
Show social and cultural sensitivity
SITXCCS006
Provide service to customers
SITHIND003
Use hospitality skills effectively
SITHIND002
Source and use information on the hospitality industry
SITHIND004
Work effectively in hospitality service
SITXWHS001
Participate in safe work practices
SITXFSA001
Use hygienic practices for food safety

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
SITXHRM001
Coach others in job skills
SITHFAB004
Prepare and serve non-alcoholic beverages
SITTTSL007
Process reservations
SITHACS008
Provide accommodation reception services
SITTTSL010
Use a computerised reservations or operations system
BSBWOR203
Work effectively with others
SITHFAB002
Provide responsible service of alcohol

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

Applying for a course does not guarantee you a place in that course. Your place is only guaranteed once you enrol into units. Enrolling means that you are committing yourself to study, and to paying the associated fees. The tuition fees and applicable charges are required to be paid at enrolment or by scheduled instalment dates either by yourself, a nominated third party (e.g. your employer), or as identified within a contract for delivery of TAFE Queensland training.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

 

Selection criteria

Whilst there are no entry requirements TAFE Queensland has the following selection criteria for this course:

Basic computer skills (able to use a computer keyboard quickly and efficiently) as well as having Completed Year 10 or equivalent with sound achievement in English.

Need to know

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland