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  • BSBSS00034

Basic Customer Engagement Skill Set

At a glance

At a glance

This skill set will give you the essential, entry-level skills you need to work in a variety of customer service and engagement roles. 

COURSE OUTCOME

BSBSS00034 Basic Customer Engagement Skill Set

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Course overview

Course overview

Develop the essential, entry-level skills you need to get started in a customer service and customer engagement role across a range of industries. 

In this introductory course you'll learn how to participate in customer engagement operations, use a range of communication methods to respond effectively to customer engagement, and start up and use a range of basic functions on a personal digital device. You'll also discover how to follow work health and safety (WHS) procedures, implement WHS requirements, and participate in WHS consultative processes.

Successful completion of this skill set will prepare you to seek work in a range of customer engagement roles. 

Units

The successful achievement of this skill set requires you to complete all units listed below.

UNIT CODE UNIT NAME
BSBCUE203
Conduct customer engagement
BSBCUE205
Prepare for work in a customer engagement environment
BSBITU111
Operate a personal digital device
BSBWHS201
Contribute to health and safety of self and others

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Selection criteria

The cost of this skill set is covered by the Queensland Government. However, eligibility criteria applies. For you to be eligible, you need to be:

  • a Queensland resident; aged 15 years or over who is no longer at school; is an Australian or New Zealand citizen or Australian permanent resident (including humanitarian entrants), or a temporary resident with the necessary visa and work permits on the pathway to permanent residency, and
  • not currently enrolled in a certificate III or higher level qualification, and
  • a job seeker, and can provide evidence of access or intent to access the Australian Government’s JobSeeker payment, or a copy of an Australian Government-issued concession card or evidence that I have applied for an Australian Government-issued concession card or
  • a worker who has been negatively impacted by COVID-19, experiencing circumstances such as one or more of, but not limited to the following; displacement, loss of income, reduced hours of employment, stand-down or other such circumstance, and if asked, could provide evidence of this.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. 

Need to know

You can only apply for one skill set at a time. Once you have completed you can apply for another. 

24 hours interactive online delivery - lecture, tutorials and assessment sessions.

30 hours per unit of pre-reading, research and activity.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland