At a glance
This partial qualification is delivered via a combination of online and classroom delivery. It will give you the essential, entry-level skills you need to work in a range of food service settings.
COURSE OUTCOME
Statement of Attainment of selected units
Course overview
Develop the essential, entry-level skills you need to work in food service. This partial qualification will prepare you to get started in the hospitality industry.
In this introductory course you'll lean how to greet and serve customers, respond to a range of basic customer service enquiries, work cooperatively with others, deal effectively with conflict, and communicate with people from a range of social and cultural groups. You'll also discover how to incorporate safe work practices into workplace activities as well as source and use industry information such as industry structure, technology, laws, and ethical issues to work effectively.
Successful completion of this partial qualification will prepare you to seek work in various food and beverage settings including bars, hotels, cafes, restaurants, clubs, pubs and motels.
Sometimes you need skills, but don't need a full qualification. That’s where partial qualifications can help. A partial qualification is one or more competencies grouped together to give you the skills and knowledge to perform practical tasks. They're generally accredited resulting in a statement of attainment.
This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >
Units
The successful achievement of this partial qualification requires you to complete all units listed below.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| BSBWOR203 |
Work effectively with others | |
| SITHIND002 |
Source and use information on the hospitality industry | |
| SITHIND003 |
Use hospitality skills effectively | |
| SITXCCS003 |
Interact with customers | |
| SITXCOM002 |
Show social and cultural sensitivity | |
| SITXWHS001 |
Participate in safe work practices | |
Ways to study
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
What you need to know about studying on campus
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more
What you need to know about studying online
Intake
You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways
Payment options
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Upfront payment
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Payment plan
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Important Information
Entry requirements
There are no formal entry requirements for this course.
Selection criteria
The cost of this partial qualification is covered by the Queensland Government. However, eligibility criteria applies. For you to be eligible, you need to:
- permanently reside in Queensland; and
- be an Australian citizen, Australian permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen; and
- have finished school or no longer be at school (including home schooled); and
- not be enrolled in training (includes vocational education and training (VET) and higher education courses); and
- any previously completed qualifications were not funded as part of this program (under the JobTrainer Fund); and
- either be a (i) Job seeker OR (ii) School leaver/Young person as defined below:
- Job seeker means an individual aged 15 years or older who is:
- out of work; or
- in receipt of income support payments.
- School leaver or young person means an individual who is aged 17 to 24 years, regardless of employment status.
- Job seeker means an individual aged 15 years or older who is:
As part of your application, you will be asked for evidence of the above.
Resources required
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player.
Need to know
This program is delivered in either 6 or 7 weeks depending on the location and includes structured online classrooms, independent learning and on campus delivery. You will be required to undertake a practical component in line with the training package requirements.
Enrolments are open at South Bank, Mooloolaba, Bundaberg, Ipswich or Toowoomba, Cannonvale, Townsville and Cairns campuses. Please note that the timetable will be different at each location.
The customisation of delivery at each location will be dependent on the restaurant and café services schedule. Days will be altered by each location as required to cater for public holidays and holiday periods.
Common timetable structure:
Up to 15 hours per week of structured lessons (either online or on campus), plus up to 5 hours per week of independent learning.
Weeks 1 - 3:
- Structured teacher directed Zoom lessons (online)
- Independent study
Weeks 4 - 6 / 7:
- On campus delivery - this could be one day per week, or consecutive days in a row, dependant on the locations service schedule
- Structured teacher directed Zoom lessons (online)
- Independent study and completion of assessment tasks
Assessment Methods
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
How to apply
Recognition of Prior Learning (RPL) and credit transfers
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
Get started with TAFE Queensland
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways 