Course Gateway Frequently Asked Questions
Account Information
How do I register a Course Gateway account and log in?
To register a new Course Gateway account, please complete all the required fields on the account registration form then click the Create Account button.
To log in to your existing Course Gateway account, enter your login credentials on the login page, then click the Log In button.
You can also access the pages to login and create an account by clicking on Login in the top right corner of the Course Gateway website.
How do I reset my password?
If you have an existing Course Gateway account and have forgotten your password, you can reset it here with your username (not your email address). The password reset link will be sent from TAFE Queensland Course Gateway <donotreply@tafeqld.edu.au>. Please check your junk/spam folders for the password reset email before attempting to reset it again. Once reset, we highly recommend storing your login credentials in a secure location for future reference.
If, after checking all folders, the password reset link has still not arrived in your inbox, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.
What if I have forgotten my username?
If you have forgotten your username, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.
Can I log in with my TAFE Queensland credentials if I am an existing TAFE Queensland student?
No, the Course Gateway portal is a separate system from the TAFE Queensland Student Portal so if you are an existing TQ student, logging in with the same credentials will not work. You will need to create a Course Gateway account here to enrol in Course Gateway micro-credentials.
Enrolment
How do I enrol?
To enrol in a micro-credential simply select your desired course, click the Enrol Now button, and follow the on-screen prompts. Any priced micro-credentials that have a cost to learners will be taken through a checkout and payment process.
When will I get access to the course material?
Once your enrolment has been processed you should be able to access the course immediately through your Course Gateway account dashboard. You will also receive a confirmation email with details on how to access the micro-credential.
How do I change my enrolment?
If you would like to withdraw from an enrolled course, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.
Course Completion
What happens once I successfully complete a micro-credential?
Within a few hours of successfully completing a micro-credential, you will be awarded a digital badge via Canvas Credentials. You will be able to access all the digital badges you’ve earned through your Canvas Badges Backpack and share them to social media or with prospective employers to evidence your understanding of the course content.
If you do not already have a Canvas Credentials account, you will be required to create one. You will need to use the same email address registered to your Course Gateway account to ensure the learning management system can transfer the badges you have been awarded to your Canvas Badges Backpack. You can keep these in sync by updating your Canvas Credentials account details anytime you change your Course Gateway account details.
What do I do if I haven’t received my digital badge?
If you do not receive your badge, this may be because:
• You did not access all of the content in the course; and/or
• You did not successfully complete the Knowledge Check.
If the above points have been checked and you have not received your badge within 1 business day, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account and our team will be able to assist you.
Will I still have access to my Canvas Credentials account if I have deactivated my Course Gateway account?
Yes, your Canvas Badges Backpack is yours to keep and store all the badges you earn from studying with TAFE Queensland Course Gateway.
General FAQs
Are there any course or system requirements?
In order to successfully complete your online studies, you must have access to a device with a reliable internet connection.
To ensure the best experience, we recommend using a computer or device with the latest system updates (i.e., Windows updates). Course Gateway also works well on a tablet or mobile phone but you may not be able to complete some of the modules if there are any compatibility issues.
As the content includes audio, using a headset is recommended but not essential.
For more information on browser support for desktop, tablet and mobile support please review the platform requirements for the learning management system.
How many micro-credentials can I complete?
You can complete as many of our micro-credential courses as you like.
How long does it take to complete a course?
Our micro-credentials are self-paced, online courses meaning they are on an Open schedule for you to enrol and complete anytime anywhere.
Are micro-credentials nationally recognised or accredited courses?
Micro-credentials are training designed with industry for learners looking to refresh and update their skills or progress their careers. The micro-credentials accessible through Course Gateway are non-accredited.
Do I have to be a resident of Queensland or at least 18 years of age to register a Course Gateway account or enrol in micro-credentials?
There are no locality or age restrictions for registering a Course Gateway account or enrolling in our micro-credentials. However, some micro-credentials may have registration requirements or eligibility criteria that apply. This will be detailed in the course information where applicable.
What do I do if I am experiencing technical issues or keep getting an error on the Course Gateway website or learning management system?
If you are having technical issues accessing the Course Gateway website or the course material in the learning management system, please check your internet connection and ensure your system meets the requirements as listed above.
If this is not the cause, please Contact us and complete the enquiry form with the full name and email address registered to your Course Gateway account, along with a detailed overview of the problem(s) and our team will investigate.