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Overview

  • The Gold Coast 2018 Commonwealth Games (GC2018) was one of the most anticipated events in Queensland’s history.
  • TAFE Queensland worked with the Gold Coast 2018 Commonwealth Games Corporation to design a completely customised program to prepare the volunteer workforce for the event.
  • 360,000 hours of training delivered to 15,000 volunteers across more than 200 different volunteer roles.
  • The program was described as innovative, and user-friendly. Designed with an ‘anywhere, anytime’ and ‘mobile-first’ approach, the custom-designed training system enabled volunteers from around Australia to access the role specific component of their training.
  • On 4-15 April 2018 history was made on the Gold Coast with the GC2018.
 
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Gold Coast 2018 Commonwealth Games Corporation (GOLDOC)

The Gold Coast 2018 Commonwealth Games Corporation (GOLDOC) was established in January 2012. Working with Government and our Games Delivery Partners, GOLDOC’s role was to plan, organise and deliver a great Games in 2018.

 

Opportunity

The Gold Coast 2018 Commonwealth Games (GC2018) was one of the most anticipated events in Queensland’s history. The quadrennial event drove hundreds of thousands of locals and tourists to the Gold Coast, and has guarantee economic and reputational benefits for Queensland for years to come.

The most successful Commonwealth Games, Olympic Games and other major events have used vocational education and training to supply training to their workforce. The Head of Workforce for GC2018, Jess Platts said that she knew TAFE Queensland would be the right organisation to provide the training needed – 360,000 hours of training across more than 200 different volunteer roles, delivered to more than 15,000 volunteers.

“TAFE Queensland has a long-standing reputation across the country as the experts in delivering practical training and hands-on skills to everyone from individuals and small groups, to thousand-strong workforces.

“GOLDOC trusted TAFE Queensland to develop and implement a one-of-a-kind training program to the Commonwealth Games workforce, and they have delivered beyond far beyond expectations.”

Solution

The program was designed using TAFE Queensland’s customised approach. At a high level, the program was broken into four parts.

ON-BOARDING

TAFE Queensland arranged a Workforce Orientation Weekend (WOW) that was held at the Gold Coast Convention and Exhibition Centre. The WOW was an opportunity for the GC2018 volunteers to get an introduction to the Games brand and what would be expected of them. Some 5,000 of the total workforce attended. The WOW occurred over two days, with four sessions delivered.

ROLE SPECIFIC AND VENUE SPECIFIC TRAINING

Training was designed to be done mostly online – in fact, it was the first Games in the history of the Commonwealth that had an online training component. However, given the immensely practical nature of the roles, there were a number of face-to-face components too. TAFE Queensland Educators worked with Subject Matter Experts with GC2018 to develop packages for 200 different volunteer roles.

JUST-IN-TIME TRAINING

A range of volunteer roles had a mandatory requirement to attend training. Those volunteers who couldn’t attend training in the lead-up to the Games, were offered a Just-in-Time package that was a condensed version of the training, so they had the right skills for Games-time.

LEADERSHIP TRAINING

TAFE Queensland also developed and delivered an event leadership training package to GC2018 staff. The training involved teaching them how to respond to real life scenarios and managing staff, and conflict resolution.


The program has been described as innovative, and user-friendly. Designed with an ‘anywhere, anytime’ and ‘mobile-first’ approach, the custom-designed training system enabled volunteers from around Australia to access the role specific component of their training. The program was designed to be the aesthetic equal of existing GC2018 systems providing a seamless user-experience between GC2018 systems and the TAFE Queensland Learning Management System.

A reporting module was built into the system that enabled GC2018 to track progress of the volunteer training. Weekly automated reports ensured that TAFE Queensland and GC2018 were able to gauge the health of the training.

TAFE Queensland Gold Coast region General Manager Karen Dickinson said work with GOLDOC has stretched over a number of years and resulted in a highly collaborative approach to developing training unlike anything the organisation has seen before.

While TAFE Queensland’s partnership with GOLDOC and the GC2018 Commonwealth Games saw thousands of students and volunteers get a taste of the action throughout April, the skills learnt and connections made will ultimately leave a legacy for Queensland’s workforce.

 

Results

More than 80 per cent of volunteers completed the training program. The event was heralded as one of the most successful in history.

 

 
How we can help your business

TAFE Queensland can help upskill your workforce and take advantage of funding opportunities.

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