With 2020 causing more disruption to more people than any other year in living memory, Phillip Ambrose’s management role within the travel and tourism industry was made redundant when the pandemic forced international borders to close.

Undeterred by the career setback, he turned his job loss into an opportunity to grow his skills, deciding to use his time to formalise his leadership credentials with TAFE Queensland.

“I'd been working as a sales leader for the last seven years, having grown from a consultant role to managing a team of nine,” explained Phillip.

“Being stood down gave me time to think and reflect on life, and I decided it was the perfect opportunity to study the Diploma of Leadership and Management (BSB51918) with TAFE Queensland.”

Like many people, the impact of the pandemic gave Phillip the freedom to reassess his professional goals, which lead him to begin a journey to build a more resilient career — particularly as working in the travel industry was no longer sustainable.

Although he’s starting over, he’s determined to lay the foundation he needs to ensure he begins working in a leadership role in a different industry.

“I decided to lay a foundation for my pathway to university, where I plan on completing a bachelor of financial planning. My leadership diploma will formalise my management experience and I’ll eventually work as a successful financial planner,” said Phillip.

When Phillip began looking for ways to formalise his natural leadership skills with a management diploma, he was impressed by the way TAFE Queensland delivered the course.

“I went with TAFE Queensland because it allowed me to study two nights per week in a collaborative environment," he said.

“I’m studying with a group of professional classmates and two fantastic teachers and it’s been awesome since day one. Our teachers give us quality answers to our questions, help us prep for assessments and if we're unsure of anything they guide us through it,” continued Phillip.

“My classmates and I all come from different professional backgrounds and we share our experiences and how things are done within the industries we’re from," he said.

“The teachers then relate these experiences back to the course content and we have really interesting discussions. Everyone in the class has plenty of work experience so we have great conversations.”

Over the course of the diploma, Phillip has learnt how to manage budgets and financial plans, facilitate continuous improvement, undertake project work, manage risk and his personal work priorities and facilitate professional development — all transferrable skills and tools that will take his career to the next level.

“I’ve recently started a new job in recruitment, an industry totally new to me and it’s both scary and exciting," he said.

“But I’m looking forward to using my new management skills I’ve learnt during my studies. I’ll be creating a personal work priority plan and implement a personal budget to enable me to succeed. It feels wonderful to take action and put what I’m learning into practice."

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