Like thousands of companies around Australia, retailer Cycle Closet was forced to adjust the way they do business in response to the COVID-19 lockdowns.

Digital co-ordinator Barbara Carne found herself in unfamiliar territory and was forced to educate and upskill herself quickly.

“Our family business owns three retail stores in three different states, so I had to quickly get myself up-to-speed with both the business changes I needed to make, as well as the various support measures that were being offered to us,” Mrs Carne said.

“The Queensland Government was one of the most proactive to reach out to small businesses from the start, and through their website I discovered TAFE Queensland’s financial resilience webinars."

“Earlier this year, I completed all three of their webinars and found them all of great practical help."

“Each were a neat package that focused on specific topics, easy to digest and follow, and helped me better understand how I could get more control of my business in these very uncertain times,” she said.

TAFE Queensland’s financial resilience webinars have been offered to small business owners economically impacted by COVID-19.

TAFE Queensland General Manager for Brisbane, Dr Paul Wilson said the feedback he’s received has been overwhelmingly positive, with many business owners finishing the webinars with a sense of clarity and confidence.

“We’re playing our part to ensure small businesses from all over Brisbane have access to the information and tools they need to keep operating,” Dr Wilson said.

“Each of our webinars are tailored specifically to our region and delivered by local facilitators with knowledge of the Brisbane market."

“By helping small businesses understand what government assistance they have access to and how to operate during these difficult times, we’re ensuring they have certainty and clarity about what they can do to mitigate the effects of this crisis,” he said.

The webinars cover topics including the management of cash flow, business strategies, and support initiatives available as well as advice from a panel of industry experts.

Cycle Closet is a cycling apparel retailer with stores in Adelaide, Melbourne and Brisbane.

The Fortitude Valley store quickly adjusted to COVID-19 restrictions by reducing trading hours and putting hygiene and customer safety at the forefront.

“As a family-owned business, it’s important that we act responsibly for the health of our staff and customers while also ensuring the survival of our business going forward,” Ms Carne said.

“We want our customers to know that we are following guidelines and protocols in our stores, so they feel safe when they come in to shop with us."

“We are also focused on ensuring our customers from cycling communities all over the country can still shop with us online, particularly at this time when cycling is increasingly popular for families.”

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TAFE Queensland