Certificate III in Floristry

This unit describes the performance outcomes, skills and knowledge required to develop simple drawing techniques for representing and communicating ideas. It does not relate to drawing as an art form. In a work or learning context this unit may relate to visually communicating ideas about objects, as well as the use of space, narratives or the steps in a process.

This unit describes the performance outcomes, skills and knowledge required to complete and document regular maintenance activities for floristry tools and equipment. It requires the ability to maintain the cleanliness of tools and equipment, identify maintenance and repair requirements, complete basic non-specialist repairs and appropriately store items. Complex repairs would be referred to specialist service technicians.

This unit describes the performance outcomes, skills and knowledge required to design a range of key and frequently sold floristry products. This primary design function requires the ability to determine the product function and style, generate and assess ideas for product design, and determine and document the final design so that job specifications can be followed during the construction phase.

This unit describes the performance outcomes, skills and knowledge required to construct a range of hand tied floristry products to predetermined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components and assemble, evaluate and present a range of floral arrangements.

This unit describes the performance outcomes, skills and knowledge required to construct a range of wired floristry products to pre-determined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components, and assemble, evaluate and present a range of floral arrangements.

This unit describes the performance outcomes, skills and knowledge required to construct a range of floristry products with a base medium to predetermined designs. This key construction function requires the ability to access and interpret job specifications, adapt as required, prepare for construction, select the correct components, and assemble, evaluate and present a range of floral arrangements.

This unit describes the performance outcomes, skills and knowledge required to interpret customer needs and product preferences for custom made floristry products. It requires the ability to determine initial design specifications, to contribute ideas and present options through ongoing customer liaison until final design briefs are agreed.

This unit describes the performance outcomes, skills and knowledge required to source and use fundamental information about the floristry industry and the various products and services it provides. It requires the ability to identify appropriate information sources and to research, develop and maintain a knowledge base. This essential knowledge underpins effective performance for all sales, design and construction activities.

This unit describes the performance outcomes, skills and knowledge required to work effectively in the floristry industry by integrating knowledge of workplace rights and responsibilities and organisational policies and procedures, and by using effective team and individual work practices to plan and organise daily work activities.

This unit describes the performance outcomes, skills and knowledge required to research and interpret details about flower and plant materials. It requires the ability to identify appropriate information sources and to develop and maintain a knowledge base in order to visually recognise and name flower and plant materials. This key workplace skill underpins effective performance for the design, construction and care of floristry products.

This unit describes the performance outcomes, skills and knowledge required to receive and store all types of floristry stock including flowers, plant materials, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of stock handling and storage areas, check and take delivery of floristry stock and appropriately store, rotate and maintain the quality of stock items.

This unit describes the performance outcomes, skills and knowledge required to prepare, monitor and maintain the quality of all types of floristry stock including flowers, plant materials, floral displays, perishable and non-perishable ancillary merchandise. It requires the ability to maintain the cleanliness of all preparation and display areas.

This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport, determine and address customer needs and expectations and respond to complaints. Service provision could be face-to-face, via electronic means or over the telephone.

This unit describes the performance outcomes, skills and knowledge required to proactively sell floristry products. It requires the ability to identify specific customer needs, suggest a range of products to meet needs, provide current and accurate product information and close the sale. Sales could be face-to face, via electronic means or over the telephone.

This unit describes the performance outcomes, skills and knowledge required to calculate costs of custom made floristry products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined. Quotations could be provided face-to-face, via electronic means or over the telephone.

This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into day-to-day floristry workplace activities. It requires the ability to follow predetermined health, safety and security policies and procedures and to participate in organisational work health and safety management practices.