Unit code: AURACA001

Unit description: This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services. It applies to those working in an automotive workplace.

Unit code: AURAEA002

Unit description: This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs. It applies to those working in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAFA004

Unit description: This unit describes the performance outcomes required to identify, clarify and resolve routine basic problems commonly encountered in an automotive workplace. It involves determining and implementing solutions to identified problems, and identifying and reporting on their effectiveness. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURASA002

Unit description: This unit describes the performance outcomes required to identify and follow safety and emergency procedures in an automotive workplace. It involves those safety procedures to be followed when using workplace hand tools and hand-held power tools, fixed equipment, and chemicals, and when running vehicles and machinery. It includes the individual’s responsibility for safety and emergency response in the event of an accident or incident. It applies to those working on agricultural machinery, heavy commercial vehicles, light vehicles, marine vessels, motorcycles, mobile plant machinery or outdoor power equipment in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURSCA006

Unit description: This unit describes the performance outcomes required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAFA003

Unit description: This unit describes the performance outcomes required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAFA001

Unit description: This unit describes the performance outcomes required to make basic mathematical measurements and calculations relating to vehicle inspection, service and repairs. It includes undertaking calculations to inform parts and labour quotations and the completion of other automotive workplace documentation. It applies to those required to apply entry-level proficiency in numerically orientated problem-solving skills. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURSCA001

Unit description: This unit describes the performance outcomes required to identify, select and supply automotive parts and products to meet customer requirements. It involves matching a diverse range of automotive components, parts and products to a customer’s vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manual, computer-generated and online catalogue systems. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: BSBWOR204

Unit description:

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

Unit code: SIRRINV001

Unit description: This unit describes the performance outcomes, skills and knowledge required to receive and store retail stock. It requires the ability to check stock quality and quantity against order requirements; store or present stock correctly; and maintain cleanliness of stock-handling areas.

Unit code: SIRXMER201

Unit description:

This unit describes the performance outcomes, skills and knowledge required to merchandise products within a retail store. It involves the consistent application of store policies and procedures in regard to displaying, merchandising, ticketing, labelling, pricing and storing stock. It also includes the application of correct manual handling, storage and display techniques according to stock characteristics, industry codes of practice, and relevant legislation.

Unit code: TLIA2012

Unit description:

This unit involves the skills and knowledge required to pick and process orders in accordance with relevant codes, regulations and workplace requirements within the transport and logistics industry.