Unit code: AURACA001

Unit description: This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services. It applies to those working in an automotive workplace.

Unit code: AURAEA002

Unit description: This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs. It applies to those working in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAFA004

Unit description: This unit describes the performance outcomes required to identify, clarify and resolve routine basic problems commonly encountered in an automotive workplace. It involves determining and implementing solutions to identified problems, and identifying and reporting on their effectiveness. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAMA004

Unit description: This unit describes the performance outcomes required to monitor staff attire and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes, and promote business products and services.

Unit code: AURASA002

Unit description: This unit describes the performance outcomes required to identify and follow safety and emergency procedures in an automotive workplace. It involves those safety procedures to be followed when using workplace hand tools and hand-held power tools, fixed equipment, and chemicals, and when running vehicles and machinery. It includes the individual’s responsibility for safety and emergency response in the event of an accident or incident. It applies to those working on agricultural machinery, heavy commercial vehicles, light vehicles, marine vessels, motorcycles, mobile plant machinery or outdoor power equipment in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURSAA001

Unit description: This unit describes the performance outcomes required to deal with formal and informal complaints and negative feedback from customers.

Unit code: AURSCA005

Unit description: This unit describes the performance outcomes required to sell products and services in an automotive retail environment.

Unit code: AURSCA006

Unit description: This unit describes the performance outcomes required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURSCA011

Unit description: This unit describes the performance outcomes required to conduct online transactions when selling a range of automotive products and services, and includes dispatching goods and checking processed online transactions.

Unit code: AURSLA001

Unit description: This unit describes the performance outcomes required to locate, interpret and comply with legal requirements relating to the sale of automotive products and services to customers.

Unit code: AURACA003

Unit description: This unit describes the performance outcomes required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace.

Unit code: AURAFA001

Unit description: This unit describes the performance outcomes required to make basic mathematical measurements and calculations relating to vehicle inspection, service and repairs. It includes undertaking calculations to inform parts and labour quotations and the completion of other automotive workplace documentation. It applies to those required to apply entry-level proficiency in numerically orientated problem-solving skills. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURAFA003

Unit description: This unit describes the performance outcomes required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURETR015

Unit description: task, inspecting battery systems, servicing the systems, and completing workplace processes and documentation, including any associated recommendations for further action. It applies to those working in the automotive service and repair industry. The battery systems include those in agricultural machinery, heavy commercial vehicles, light vehicles, vessels, motorcycles, mobile plant machinery or outdoor power equipment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: AURSBA001

Unit description: This unit describes the performance outcomes required to receive, store and dispatch goods in an automotive warehouse.

Unit code: AURSBA002

Unit description: This unit describes the performance outcomes required to identify uncommon or unusual automotive components, parts and products to meet customer vehicle requirements.

Unit code: AURSCA001

Unit description: This unit describes the performance outcomes required to identify, select and supply automotive parts and products to meet customer requirements. It involves matching a diverse range of automotive components, parts and products to a customer’s vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manual, computer-generated and online catalogue systems. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.

Unit code: BSBPRO401

Unit description: This unit describes the skills and knowledge required to develop product knowledge in preparation for the sales process.

Unit code: BSBWOR204

Unit description:

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.

Unit code: SIRRINV002

Unit description: This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.