Launch your automotive career with this practical course and work as a parts interpreter across a wide range of industry areas.
AUR31016 Certificate III in Automotive Sales
Full fee | $17,260 |
Kick start your automotive career as a parts interpreter or vehicle salesperson with this practical qualification. Parts interpreting covers a wide range of industry areas including light automotive, motorcycles, heavy commercial vehicles, outdoor power equipment, boat chandlery, mobile plant equipment, farm machinery, and paint and panel repair.
According to the Australian Government's Job Outlook service, demand for motor vehicle and vehicle parts salespeople is expected to grow in the near future. This large occupation is expected to create around 31,000 job openings over the next five years.
Throughout this course you will receive training in sales and marketing including merchandising and promotion, interacting with and building customer relations, and responding to customer enquiries and complaints. You will also learn about warehousing operations and how to select and supply automotive parts.
Successful completion of this course will qualify you to work as a parts interpreter in an automotive retail outlet or mechanical service and repair business.
TAFE Queensland has developed many strong relationships with the major players across the automotive industry. We have partnered with companies such as Toyota, Nissan, Komatsu, and Jeep Chrysler to deliver industry current, tailored training programs. Employees trained by TAFE Queensland are highly skilled and highly valued.
TAFE Queensland understands the flexibility needed to fit your training with your work arrangements. We deliver training in the workplace and in the classroom. In some areas, we even bring the workshop to you with our mobile training vans. With this range of options, we will ensure your training plan suits you and your employer.
The successful achievement of this qualification requires you to complete all core and 10 elective units from the list below.
UNIT CODE | UNIT NAME | |
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AURACA001Respond to customer needs and enquiries in an automotive workplaceUnit code: AURACA001 Unit description: This unit describes the performance outcomes required to identify customer needs and enquiries, and provide effective information and advice when supplying automotive products and services. It applies to those working in an automotive workplace. |
Respond to customer needs and enquiries in an automotive workplace | |
AURAEA002Follow environmental and sustainability best practice in an automotive workplaceUnit code: AURAEA002 Unit description: This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs. It applies to those working in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Follow environmental and sustainability best practice in an automotive workplace | |
AURAFA004Resolve routine problems in an automotive workplaceUnit code: AURAFA004 Unit description: This unit describes the performance outcomes required to identify, clarify and resolve routine basic problems commonly encountered in an automotive workplace. It involves determining and implementing solutions to identified problems, and identifying and reporting on their effectiveness. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Resolve routine problems in an automotive workplace | |
AURAMA004Maintain business image in an automotive workplaceUnit code: AURAMA004 |
Maintain business image in an automotive workplace | |
AURASA002Follow safe working practices in an automotive workplaceUnit code: AURASA002 Unit description: This unit describes the performance outcomes required to identify and follow safety and emergency procedures in an automotive workplace. It involves those safety procedures to be followed when using workplace hand tools and hand-held power tools, fixed equipment, and chemicals, and when running vehicles and machinery. It includes the individual’s responsibility for safety and emergency response in the event of an accident or incident. It applies to those working on agricultural machinery, heavy commercial vehicles, light vehicles, marine vessels, motorcycles, mobile plant machinery or outdoor power equipment in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Follow safe working practices in an automotive workplace | |
AURSAA001Process customer complaints in an automotive workplaceUnit code: AURSAA001 |
Process customer complaints in an automotive workplace | |
AURSCA005Sell automotive products and servicesUnit code: AURSCA005 |
Sell automotive products and services | |
AURSCA006Promote automotive products and servicesUnit code: AURSCA006 Unit description: This unit describes the performance outcomes required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Promote automotive products and services | |
AURSCA011Conduct online transactions in an automotive workplaceUnit code: AURSCA011 |
Conduct online transactions in an automotive workplace | |
AURSLA001Comply with legal requirements when selling automotive products and servicesUnit code: AURSLA001 |
Comply with legal requirements when selling automotive products and services |
UNIT CODE | UNIT NAME | |
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AURACA003Build customer relations in an automotive workplaceUnit code: AURACA003 |
Build customer relations in an automotive workplace | |
AURAFA001Use numbers in an automotive workplaceUnit code: AURAFA001 Unit description: This unit describes the performance outcomes required to make basic mathematical measurements and calculations relating to vehicle inspection, service and repairs. It includes undertaking calculations to inform parts and labour quotations and the completion of other automotive workplace documentation. It applies to those required to apply entry-level proficiency in numerically orientated problem-solving skills. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Use numbers in an automotive workplace | |
AURAFA003Communicate effectively in an automotive workplaceUnit code: AURAFA003 Unit description: This unit describes the performance outcomes required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology. It applies to those working in the automotive service and repair industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Communicate effectively in an automotive workplace | |
AURETR015Inspect, test and service batteriesUnit code: AURETR015 Unit description: task, inspecting battery systems, servicing the systems, and completing workplace processes and documentation, including any associated recommendations for further action. It applies to those working in the automotive service and repair industry. The battery systems include those in agricultural machinery, heavy commercial vehicles, light vehicles, vessels, motorcycles, mobile plant machinery or outdoor power equipment. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Inspect, test and service batteries | |
AURSBA001Carry out warehousing procedures in an automotive workplaceUnit code: AURSBA001 |
Carry out warehousing procedures in an automotive workplace | |
AURSBA002Identify and match uncommon automotive partsUnit code: AURSBA002 |
Identify and match uncommon automotive parts | |
AURSCA001Select and supply automotive parts and productsUnit code: AURSCA001 Unit description: This unit describes the performance outcomes required to identify, select and supply automotive parts and products to meet customer requirements. It involves matching a diverse range of automotive components, parts and products to a customer’s vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manual, computer-generated and online catalogue systems. It applies to those working in the automotive sales and service industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication. |
Select and supply automotive parts and products | |
BSBPRO401Develop product knowledgeUnit code: BSBPRO401 |
Develop product knowledge | |
BSBWOR204Use business technologyUnit code: BSBWOR204 Unit description: This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data. |
Use business technology | |
SIRRINV002Control stockUnit code: SIRRINV002 |
Control stock |
Note: For some courses, not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
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Acacia Ridge | Anytime | up to 1 year | Part time | Mixed mode Recognition of Prior Learning | Full fee: $17,260 |
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more
Campus | Apprenticeship / Traineeship | Delivery Mode
![]() The way your training is delivered. |
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Workplace
![]() Train and be assessed in your current workplace. |
DROP IN DAYS
![]() Train with a teacher at a TAFE Queensland facility without an appointment. |
BLOCK TRAINING
![]() Flexible training offered in blocks ranging from three days to six weeks. |
DAY RELEASE
![]() Weekly scheduled training at a TAFE Queensland facility, planned in advance. |
MOBILE VAN
![]() Training undertaken at your workplace with TAFE Queensland tools and equipment. |
Mixed mode
![]() A combination of two or more delivery modes. |
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Atherton | Apprenticeship | ||||||
Bowen | Apprenticeship | ||||||
Charters Towers | Apprenticeship | ||||||
Mount Isa | Apprenticeship | ||||||
Cairns | Apprenticeship | ||||||
Innisfail | Apprenticeship | ||||||
Burdekin | Apprenticeship | ||||||
Townsville (Trade Training Centre Bohle) | Apprenticeship |
Campus | Apprenticeship / Traineeship | Delivery Mode
![]() The way your training is delivered. |
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Workplace
![]() Train and be assessed in your current workplace. |
DROP IN DAYS
![]() Train with a teacher at a TAFE Queensland facility without an appointment. |
BLOCK TRAINING
![]() Flexible training offered in blocks ranging from three days to six weeks. |
DAY RELEASE
![]() Weekly scheduled training at a TAFE Queensland facility, planned in advance. |
MOBILE VAN
![]() Training undertaken at your workplace with TAFE Queensland tools and equipment. |
Mixed mode
![]() A combination of two or more delivery modes. |
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Acacia Ridge | Apprenticeship |
You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).
Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.
Find out how we can tailor a training package specifically for you.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Entry to this qualification is usually through an indenture as an apprentice or via Recognition of Prior Learning, RPL (see below). NB: In some cases, credit towards this qualification may apply from previously completed study. School based apprenticeships are also available. If you want to know more, please telephone Apprenticeships Info on 1800 210 210.
Minimum age: Entry into an apprenticeship or traineeship is generally limited to individuals who are 16 years of age or older. In special circumstances consideration may be given to individuals 13 years or older seeking to enter into an apprenticeship or traineeship. Queensland legislation applies age restrictions to particular apprenticeships and traineeships.
If you are under 18 years of age at the start date of your apprenticeship or traineeship, your parent or guardian must sign the training contract.
Education: Levels of education that should be attained prior to entry into the apprenticeship may be recommended but these are not mandatory unless the levels are set in legislation. If you want to know more please telephone Apprenticeships Info on 1800 210 210. All apprentices will complete a literacy and numeracy assessment as part of their training.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways