What You Need to Know
TAFE Queensland may provide you with a refund of Tuition Fees in a number of circumstances where it’s not possible for you to continue with your studies.
In particular, TAFE Queensland will provide a refund of Tuition Fees when:
A refund of Tuition Fees may be provided in the following circumstances:
Number | Circumstance | Refund Amount |
1 | Withdrawal from a qualification or unit/s of competency prior to the start of study date (or on or before the Census date for FEE-HELP and VET Student Loans eligible students) | Full Tuition Fee refund A Refund Administration Fee will be applied to process your refund application (except for FEE-HELP and VET Student Loans eligible students). |
2 | TAFE Queensland cancels a qualification or unit of competency | Full Tuition Fee refund A Refund Administration Fee will not be applied. |
A refund of Tuition Fees may be provided in the following circumstances:
Number | Circumstance | Refund Amount |
1 | Visa Rejection (before course commencement date) |
Full Tuition Fee refund A Visa Rejection Administration Fee of $500 or 5% of Tuition Fee will be applied, whichever is lower, as required by the Education Services for Overseas Students (Calculation of Refund) Specification 2014 (Cth) |
2 | Visa Rejection (after course commencement date) | Pro-rated Tuition Fee refund (A Refund Administration Fee will not be applied to the student refund, as required by the Education Services for Overseas Students (Calculation of Refund) Specification 2014 (Cth) |
3 | Withdrawal from course more than 12 weeks before course commencement date |
80% Tuition Fee refund A Refund Administration Fee will be applied. |
4 | Withdrawal from course 5-11 weeks before course commencement date |
60% Tuition Fee refund A Refund Administration Fee will be applied. |
5 | Withdrawal from course 0-4 weeks before course commencement date |
40% Tuition Fee refund A Refund Administration Fee will be applied. |
6 | Withdrawal prior to acceptance of offer |
Full Tuition Fee refund A Refund Administration Fee will be applied. |
7 | Letter of Offer rescinded by TAFE Queensland due to a student's failure to provide the documents required for course commencement |
Full Tuition Fee refund A Letter of Offer Rescinded Refund Administration Fee of $500 will be applied. |
8 | Student withdrawal after course commencement date |
No refund for current or previous semesters (or study periods for ELICOS courses) Full Tuition Fee refund for future study semesters (or study periods for ELICOS courses) A Withdrawal after Course Commencement Date Refund Administration Fee of $500 will be applied. |
* For International students refunds will also consist of a refund of all Additional Fees if you withdraw prior to the course commencement date (or later date as agreed by TAFE Queensland).
* Refund Administration Fee refers to the prescribed Domestic Student Refund Administration Fee and International Student Refund Administration Fee in the Student Fee Schedule, to contribute to the reimbursement of costs in TAFE Queensland processing student refund applications.
The following exceptions apply for domestic and international student refunds:
In exceptional cases of special circumstances outside of these rules, TAFE Queensland may consider a student refund application supported by independent supporting documentation. In cases of special circumstances, TAFE Queensland will determine the refund amount. A Refund Administration Fee will apply.
When considering whether special circumstances should be recognised and applied to student refund applications, TAFE Queensland must be satisfied that the circumstances:
Examples of special circumstances include:
What You Need to Know
To make a refund application, you need to submit a Student Refund Application (PDF, 123KB) to TAFE Queensland.
To support your application, you will also need to apply to withdraw using the Enquire Now form (selecting withdrawing from or changing my course) (for domestic students) or submit an International Student Course Withdrawal Form (for international students) to your TAFE Queensland region, to formally identify your need to change or cancel your enrolment.
All student refund applications must be made within:
Your TAFE Queensland region will make its decision within 20 business days (or process and pay the refund within 28 calendar days for International students), (or 14 days in cases of TAFE Queensland default) of receiving all the information required to support your application.
If you are not eligible for a student refund, your TAFE Queensland region will formally notify you of its refund decision in writing.
If you do receive a student refund, TAFE Queensland will provide you with the refund to your nominated bank account.
What You Need to Know
If you are dissatisfied with the outcome of your student refund request TAFE Queensland will provide you with the option of requesting an internal review. Your internal review request must be made within 20 business days.
TAFE Queensland will provide written notice of the appeal decision within 20 business days of the internal review request being received.
If you are dissatisfied with the outcome of the internal review you may request an external appeal via the Queensland Ombudsman.
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