What You Need to Know

TAFE Queensland may provide you with a refund of Tuition Fees in a number of circumstances where it’s not possible for you to continue with your studies.

In particular, TAFE Queensland will provide a refund of Tuition Fees when:

1. You withdraw from a qualification, unit/s of competency, or course within the circumstances outlined below; and
2. TAFE Queensland cancels a qualification, unit/s of competency, or course and a suitable alternative can’t be found for you.

Rules for Domestic Students

A refund of Tuition Fees may be provided in the following circumstances:

Rules for International Students

A refund of Tuition Fees may be provided in the following circumstances:

* Administration Fee refers to the prescribed Domestic Student Refund Administration Fee and International Student Refund Administration Fee in the Student Fee Schedule, to contribute to the reimbursement of costs in TAFE Queensland processing student refund applications.

Exceptions

The following exceptions apply for domestic and international student refunds:

1. Students who have their enrolment cancelled by TAFE Queensland as a result of academic or behavioural misconduct under the TAFE Queensland Student Rules and Policies are not eligible for a refund of Tuition Fees for any training after the start of study date (or after the Census date for FEE-HELP, VET FEE-HELP and VET Student Loans eligible students);
2. For students approved to withdraw from a qualification or unit/s of competency prior to the start of study date (or on or before the Census date for FEE-HELP, VET FEE-HELP and VET Student Loans eligible students) to re-enrol in another qualification or unit/s of competency within TAFE Queensland:
   • For students originally enrolled in non-FEE-HELP, VET FEE-HELP and VET Student Loans funded programs, the student refund amount will be credited to the fees owing for the later enrolment, or refunded if enrolling in a FEE-HELP, VET FEE-HELP or VET Student Loans funded program. An Administration Fee will not be applied; and
   • For students originally enrolled in FEE-HELP, VET FEE-HELP and VET Student Loans funded programs, a student refund will be provided. An Administration Fee will not be applied.
3. For students receiving an approved deferral from TAFE Queensland, the deferred fees will be held by TAFE Queensland for the agreed period of the deferral. After the agreed deferral period students will not be eligible for a refund;
4. For students who have an outstanding debt with TAFE Queensland, approved refunds will be applied to the debt prior to any remaining balance being paid to the student;
5. Students who are enrolled in unit/s of competency in which they have applied for a credit transfer will receive a full refund if the credit transfer application is successful and they have applied for the credit transfer prior to the start of study date (or on or before the Census date for FEE-HELP, VET FEE-HELP and VET Student Loans eligible students). An Administration Fee will not be applied;
6. Students who are enrolled under User Choice funding and withdraw prior to the start of study date will receive a full refund. An Administration Fee will not be applied; and
7. In the event of a student's death whilst they are undertaking a qualification or unit/s of competency, TAFE Queensland will provide a refund to the estate of the deceased. An Administration Fee will not be applied;
8. FEE-HELP, VET FEE-HELP, and VET Student Loans eligible students who withdraw from a qualification or unit/s of competency on or before the Census date will receive a full refund. An Administration Fee will not be applied.

In exceptional cases of special circumstances outside of these rules, TAFE Queensland may consider a student refund application.

What You Need to Know

Student Refund Applications

To make a refund application, you need to submit a Student Refund Application (PDF, 123KB) to TAFE Queensland.

To support your application, you will also need to submit a Change of Enrolment form (for domestic students) or International Student Program Withdrawal Form (for international students) to your TAFE Queensland region, to formally identify your need to change or cancel your enrolment.

All student refund applications must be made within:

• 12 months of the close of study date (for domestic students); and
• 6 months of the close of study date for the semester, or study period for ELICOS courses, that the refund applies (for International students).

Student Refund Decisions

TAFE Queensland will make its decision within 20 business days of receiving all the information required to support your application.

If you are not eligible for a student refund, TAFE Queensland will formally notify you of its refund decision in writing.

If you do receive a student refund, TAFE Queensland will provide you with the refund within 10 business days of making its decision.

Appeals

What You Need to Know

If you are dissatisfied with the outcome of your student refund request TAFE Queensland will provide you with the option of requesting an appeal. Your appeal must be made within 10 business days.

TAFE Queensland will provide written notice of the appeal decision within 20 business days of the appeal request being received.

If you remain dissatisfied with the outcome of their administrative appeal you may request an external appeal via the Queensland Ombudsman.

Useful Forms

Student Refund Application (PDF, 123KB)