HLT23215

Certificate II in Health Support Services

Start your career in the health care sector with this entry-level course and develop the basic skills needed to work within a variety of health environments in support roles.

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NEXT INTAKE TAFE at School: South Bank Start date: 10 Jul 2023 Duration: 4 terms

STUDY LOCATIONS Greater Brisbane Sunshine Coast Darling Downs and South West Wide Bay Burnett Far North Queensland North Queensland

WAYS TO STUDY TAFE at School

WHAT YOU'LL PAY

TAFE at School Subsidised Fee

TAFE at School Full Fee

$3,325

Course overview

Begin your career in healthcare with this entry-level course. This qualification will give you the foundation skills necessary to work in an assistant role in a health, aged or residential care setting, or to undertake further study in the field. Australia's healthcare industry is a strong-growth sector with more than 50,000 jobs expected to open in the next five years.

This course will equip you to work with people from diverse backgrounds, recognise healthy body systems, respond to behaviours of concern, and transport patients. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.

Successful completion of this course will qualify you to work in an assistance role in a health care facility as a ward assistant, orderly, food services assistant or laundry services worker. It will also give you the foundation skills you need to undertake further study in the industry.

What can I do?

Hospital Laundry Worker
Food Services Assistant (Hospital)
Ward Assistant (hospital)

Course outcome:

HLT23215 Certificate II in Health Support Services

Upgrade your qualification

Use this course to pathway to higher qualifications in aged care, individual support, or nursing.

TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school, and completing Year 12, gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
HLTINF001

Comply with infection prevention and control policies and procedures

UNIT CODE :
HLTINF001

Unit description :

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.
UNIT NAME
Comply with infection prevention and control policies and procedures

UNIT CODE
HLTWHS001

Participate in workplace health and safety

UNIT CODE :
HLTWHS001

Unit description :

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.
UNIT NAME
Participate in workplace health and safety

UNIT CODE
UNIT NAME

UNIT CODE
BSBADM101

Use business equipment and resources

UNIT CODE :
BSBADM101

Unit description :

This unit describes the skills and knowledge required to choose equipment and resources to complete a variety of tasks under direct supervision. It applies to individuals looking to develop the basic skills and knowledge required to use a variety of business equipment.
UNIT NAME
Use business equipment and resources

UNIT CODE
BSBCUS201

Deliver a service to customers

UNIT CODE :
BSBCUS201

Unit description :

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
UNIT NAME
Deliver a service to customers

UNIT CODE
BSBITU201

Produce simple word processed documents

UNIT CODE :
BSBITU201

Unit description :

This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.
UNIT NAME
Produce simple word processed documents

UNIT CODE
BSBWOR202

Organise and complete daily work activities

UNIT CODE :
BSBWOR202

Unit description :

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.
UNIT NAME
Organise and complete daily work activities

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
CHCCCS010

Maintain a high standard of service

UNIT CODE :
CHCCCS010

Unit description :

This unit describes the skills and knowledge to deliver and maintain a high standard of service.
UNIT NAME
Maintain a high standard of service

UNIT CODE
CHCCCS012

Prepare and maintain beds

UNIT CODE :
CHCCCS012

Unit description :

This unit describes the skills and knowledge required to apply bed making and cleaning practices to a range of beds to ensure that people can safely occupy a clean bed.
UNIT NAME
Prepare and maintain beds

UNIT CODE
CHCCCS020

Respond effectively to behaviours of concern

UNIT CODE :
CHCCCS020

Unit description :

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
UNIT NAME
Respond effectively to behaviours of concern

UNIT CODE
CHCCCS026

Transport individuals

UNIT CODE :
CHCCCS026

Unit description :

This unit describes the skills and knowledge required to provide safe, timely and efficient transportation of people from one location to another at a particular site, or to other sites.
UNIT NAME
Transport individuals

UNIT CODE
HLTAAP001

Recognise healthy body systems

UNIT CODE :
HLTAAP001

Unit description :

This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.
UNIT NAME
Recognise healthy body systems

UNIT CODE
HLTAID011

Provide First Aid

UNIT CODE :
HLTAID011

Unit description :
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
UNIT NAME
Provide First Aid

UNIT CODE
HLTFSE001

Follow basic food safety practices

UNIT CODE :
HLTFSE001

Unit description :
This unit describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.
UNIT NAME
Follow basic food safety practices

UNIT CODE
HLTHSS005

Undertake routine stock maintenance

UNIT CODE :
HLTHSS005

Unit description :
This unit describes the skills and knowledge required to maintain predetermined stock levels of supplies, consumables, equipment and other store items at ward, unit, sub-store or departmental level.
UNIT NAME
Undertake routine stock maintenance

UNIT CODE
HLTWHS005

Conduct manual tasks safely

UNIT CODE :
HLTWHS005

Unit description :

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.
UNIT NAME
Conduct manual tasks safely

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Alexandra Hills	30 Jan 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Loganlea	30 Jan 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Redcliffe	30 Jan 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
South Bank	30 Jan 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Caboolture	30 Jan 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Ipswich	06 Feb 2023	4 terms	1 day per week, plus 40 hours of Vocational Placement	Classroom	TAFE at School Full Fee: $3,325 Apply
Alexandra Hills	10 Jul 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Caboolture	10 Jul 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Loganlea	10 Jul 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
Redcliffe	10 Jul 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply
South Bank	10 Jul 2023	4 terms	Part time 1 day per week	Mixed mode	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $3,325 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Sunshine Coast Health Institute	30 Jan 2023	4 terms	Part time 1 day per week Friday	Classroom	TAFE at School Full Fee: $3,325 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Roma	30 Jan 2023	4 terms	1 day per week, plus 40 hours of Vocational Placement	Classroom	TAFE at School Full Fee: $3,325 Apply
Toowoomba	06 Feb 2023	4 terms	1 day per week, plus 40 hours of Vocational Placement	Classroom	TAFE at School Full Fee: $3,325 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bundaberg	30 Jan 2023	4 terms	Part time 1 day per week Thursday	Classroom	TAFE at School Full Fee: $3,325 Apply
Gympie	30 Jan 2023	4 terms	Part time 1 day per week Thursday	Classroom	TAFE at School Full Fee: $3,325 Apply
Hervey Bay	30 Jan 2023	4 terms	Part time 1 day per week Wednesday	Classroom	TAFE at School Full Fee: $3,325 Apply
Maryborough	30 Jan 2023	4 terms	Part time 1 day per week Thursday	Classroom	TAFE at School Full Fee: $3,325 Apply
Kingaroy	06 Feb 2023	4 terms	1 day per week, plus 40 hours of Vocational Placement	Classroom	TAFE at School Full Fee: $3,325 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	30 Jan 2023	4 terms	Part time 1 day per week Thursday	Mixed mode	TAFE at School Full Fee: $3,325 Apply
Thursday Island	30 Jan 2023	4 terms	Part time - Face to Face Block Training	Mixed mode	TAFE at School Full Fee: $3,325 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bowen	30 Jan 2023	4 terms	Part time 1 day per week Tuesday	Mixed mode	TAFE at School Full Fee: $3,325 Apply
Charters Towers	30 Jan 2023	4 terms	Part time 1 day per week Tuesday	Mixed mode	TAFE at School Full Fee: $3,325 Apply
Mount Isa	30 Jan 2023	4 terms	Part time - Face to Face Block Training	Mixed mode	TAFE at School Full Fee: $3,325 Apply
Whitsundays (Cannonvale)	30 Jan 2023	4 terms	Part time 1 day per week Friday	Mixed mode	TAFE at School Full Fee: $3,325 Apply
Townsville (Pimlico)	30 Jan 2023	4 terms	Part time 1 day per week Wednesday	Mixed mode	TAFE at School Full Fee: $3,325 Apply

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.

QCE points: up to 4

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

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Certificate II in Health Support Services (HLT23215)

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Certificate II in Health Support Services

COURSE CODE: HLT23215

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You must be in your senior years of high school as well as meet the following criteria:

program selection must reflect your SET Plan options
academic achievement should support your selection - a pass in Year 10 Maths and English is highly recommended (if you do not have a pass achievement you will require a support plan from the school explaining how they will support you to successfully complete the program)
you must be enrolled, have regular attendance and remain in school for the duration of the program.

Resources required

It is recommanded that you wear closed toe black, leather shoes and have a personal stationary (pens and paper) and a valid email address

Need to know

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider.

This may require you providing us or the placement provider information on:

Your vaccinate status
Last date of vaccination
Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process. Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

TAFE Queensland East Coast students studying HLT23215 Certificate II in Health Services Support are advised that they will need to evidence maintenance of full COVID-19 vaccination to attend the on campus classes at the Sunshine Coast Health Institute.

The vaccines received must be approved by the Therapeutic Goods Administration for use in Australia or endorsed by the WHO-COVAX if vaccinated overseas.

This requirement is also for TAFE Queensland East Coast students in the school program.

Transition statement

Replacement qualification
This qualification has been replaced by HLT23221 - Certificate II in Health Support Services, as of 24 November 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 23 November 2023. If required, enrolments will be transitioned into the replacement qualification.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate III in Health Services Assistance

Start your career in the health industry with this entry-level course that will qualify you to work as an AIN.

Careers

Assistant in Nursing (AIN)
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Full Time : 6 months

Next Start : 17 Apr 2023

Certificate IV in Allied Health Assistance

Kick start your career in the health sector with this mid-level course that will qualify you to work as an assistant allied health specialist in a diverse range of settings.

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Certificate II in Health Support Services

Course overview

What can I do?

Course outcome:

Upgrade your qualification

TAFE at School

Core units

Elective Units

Download Brochure

Ask a question

Certificate II in Health Support Services

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Resources required

Need to know

Transition statement

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate III in Health Services Assistance

Careers

Certificate IV in Allied Health Assistance

Careers