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HLT23221

Certificate II in Health Support Services

Start your career in the health care sector with this entry-level course and develop the basic skills needed to work within a variety of health environments in support roles.

Apply now
STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Wide Bay Burnett
WAYS TO STUDY TAFE at School
NEXT INTAKE Start date: 15 Jul 2024 Duration: 4 terms View all intakes
WHAT YOU'LL PAY
TAFE at School Subsidised Fee
$0
TAFE at School Full Fee
$3,495

Course overview

Begin your career in healthcare with this entry-level course. This qualification will give you the foundation skills necessary to work in an assistant role in a health, aged or residential care setting, or to undertake further study in the field. Australia's healthcare industry is a strong-growth sector with more than 50,000 jobs expected to open in the next five years.

This course will equip you to work with people from diverse backgrounds, recognise healthy body systems, respond to behaviours of concern, and transport patients. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.

Successful completion of this course will qualify you to work in an assistance role in a health care facility as a ward assistant, orderly, food services assistant or laundry services worker. It will also give you the foundation skills you need to undertake further study in the industry.

What can I do?

  • Hospital Laundry Worker
  • Food Services Assistant (Hospital)
  • Ward Assistant (hospital)

Course outcome:

HLT23221 Certificate II in Health Support Services

Upgrade your qualification

Use this course to pathway to higher qualifications in aged care, individual support, or nursing.

TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school, and completing Year 12, gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • CHCCOM005
    Communicate and work in health or community services
    UNIT CODE :
    CHCCOM005
    Unit description :

    This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

  • UNIT NAME
  • Communicate and work in health or community services

  • UNIT CODE
  • CHCDIV001
    Work with diverse people
    UNIT CODE :
    CHCDIV001
    Unit description :

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

  • UNIT NAME
  • Work with diverse people

  • UNIT CODE
  • HLTINF006
    Apply basic principles and practices of infection prevention and control
    UNIT CODE :
    HLTINF006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.
  • UNIT NAME
  • Apply basic principles and practices of infection prevention and control

  • UNIT CODE
  • HLTWHS001
    Participate in workplace health and safety
    UNIT CODE :
    HLTWHS001
    Unit description :

    This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

  • UNIT NAME
  • Participate in workplace health and safety

Ways to study
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • demo View comparison chart
  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Alexandra Hills
On campus with some online
03 Feb 2025
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Alexandra Hills

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

03 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Loganlea
On campus with some online
03 Feb 2025
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Loganlea

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

03 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Redcliffe
On campus with some online
03 Feb 2025
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Redcliffe

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

03 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On campus with some online
03 Feb 2025
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

03 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Caboolture
On campus with some online
03 Feb 2025
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Caboolture

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

03 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Southport
On campus with some online
15 Jul 2024
4 terms
On campus with tutorials & scheduled practical lab sessions
Monday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Southport

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

15 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

On campus with tutorials & scheduled practical lab sessions
Monday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Sunshine Coast Health Institute
On Campus
06 Feb 2025
4 terms
Part time 1 day per week
Thursday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Sunshine Coast Health Institute

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

06 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week
Thursday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Sunshine Coast Health Institute
On Campus
07 Feb 2025
4 terms
Part time 1 day per week
Friday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Sunshine Coast Health Institute

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

07 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week
Friday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Hervey Bay
On Campus
05 Feb 2025
4 terms
Part time 1 day per week
Wednesday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Hervey Bay

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

05 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week
Wednesday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Bundaberg
On Campus
06 Feb 2025
4 terms
Part time 1 day per week
Thursday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Bundaberg

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

06 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week
Thursday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Gympie
On Campus
06 Feb 2025
4 terms
Part time 1 day per week
Thursday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Gympie

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

06 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week
Thursday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Maryborough
On Campus
06 Feb 2025
4 terms
Part time 1 day per week some delivery will be at the Hervey Bay Campus
Thursday
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $3,495
demo

Maryborough

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

06 Feb 2025

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week some delivery will be at the Hervey Bay Campus
Thursday

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $3,495
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus and vocational placement

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Download Brochure

Certificate II in Health Support Services (HLT23221)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You must be in your senior years of high school as well as meet the following criteria:

  • program selection must reflect your SET Plan options
  • academic achievement should support your selection - a pass in Year 10 Maths and English is highly recommended (if you do not have a pass achievement you will require a support plan from the school explaining how they will support you to successfully complete the program)
  • you must be enrolled, have regular attendance and remain in school for the duration of the program.

Resources required

It is recommended that you wear closed toe black, leather shoes and have a personal stationary (pens and paper)  and a valid email address 

Important information

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

Sunshine Coast Health Institute
Students are advised that they will need to evidence maintenance of up to date COVID-19 vaccination to attend the on campus classes at the Sunshine Coast Health Institute, including students in the school program.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more