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HLT57715

Diploma of Practice Management

Establish your career in practice management with this advanced-level course, equipping you with the frontline management and leadership skills to operate professional practices within the health industry.

Apply Now
NEXT INTAKE On campus: Cairns Start date: 04 Oct 2022 Duration: 18 months
STUDY LOCATIONS Far North Queensland North Queensland
WAYS TO STUDY On campus Online
WHAT YOU'LL PAY
Concession
$4,800
Subsidised
$5,760
Full Fee
$8,925
Eligibility Calculator

Course overview

Establish your career in practice management with this advanced-level course, equipping you with the specialised frontline management and leadership skills required to operate professional practices within the health industry. With up to 10,000 practice manager jobs expected to be created over the next five years, this course has tangible employment opportunities for those seeking a career in a broad range of healthcare settings.

This qualification reflects the role of business or practice managers who manage the operation of small to medium-sized health practices. A formal qualification in practice management will equip you to manage budgets and financial plans, health billing and accounting systems, and legal and ethical compliance. In addition, you will learn about the health industry, along with front line management and leadership skills. TAFE Queensland will be there to support you every step of the way through our flexible delivery mode, including online learning resources, and one-on-one email and phone support.

Successful completion of this course will qualify you to seek employment, or advance in your current role, as a practice manager. It will also give you the foundation knowledge to pursue further studies in your field.

What can I do?

  • Health and Welfare Services Manager
  • Medical Administrator
  • Practice Manager
  • Medical Practice Manager

Course outcome:

HLT57715 Diploma of Practice Management

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.​

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBCUS501
    Manage quality customer service
    UNIT CODE :
    BSBCUS501
    Unit description :

    This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.

  • UNIT NAME
  • Manage quality customer service

  • UNIT CODE
  • BSBFIM501
    Manage budgets and financial plans
    UNIT CODE :
    BSBFIM501
    Unit description :

    This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.

  • UNIT NAME
  • Manage budgets and financial plans

  • UNIT CODE
  • BSBMED301
    Interpret and apply medical terminology appropriately
    UNIT CODE :
    BSBMED301
    Unit description :

    This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.

  • UNIT NAME
  • Interpret and apply medical terminology appropriately

  • UNIT CODE
  • BSBMGT502
    Manage people performance
    UNIT CODE :
    BSBMGT502
    Unit description :

    This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.

  • UNIT NAME
  • Manage people performance

  • UNIT CODE
  • BSBRSK501
    Manage risk
    UNIT CODE :
    BSBRSK501
    Unit description :

    This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.

  • UNIT NAME
  • Manage risk

  • UNIT CODE
  • CHCDIV001
    Work with diverse people
    UNIT CODE :
    CHCDIV001
    Unit description :

    This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

  • UNIT NAME
  • Work with diverse people

  • UNIT CODE
  • CHCLEG003
    Manage legal and ethical compliance
    UNIT CODE :
    CHCLEG003
    Unit description :

    This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.

  • UNIT NAME
  • Manage legal and ethical compliance

  • UNIT CODE
  • HLTADM004
    Manage health billing and accounting system
    UNIT CODE :
    HLTADM004
    Unit description :

    This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.

  • UNIT NAME
  • Manage health billing and accounting system

  • UNIT CODE
  • HLTINF003
    Implement and monitor infection prevention and control policies and procedures
    UNIT CODE :
    HLTINF003
    Unit description :

    This unit describes the skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.

  • UNIT NAME
  • Implement and monitor infection prevention and control policies and procedures

  • UNIT CODE
  • HLTWHS004
    Manage work health and safety
    UNIT CODE :
    HLTWHS004
    Unit description :

    This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.

  • UNIT NAME
  • Manage work health and safety

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Cairns
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bowen
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Mount Isa
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Whitsundays (Cannonvale)
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Townsville (Pimlico)
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Bowen
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Mount Isa
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Whitsundays (Cannonvale)
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Townsville (Pimlico)
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Cairns
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bowen
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Mount Isa
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Whitsundays (Cannonvale)
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Townsville (Pimlico)
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Bowen
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Mount Isa
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Whitsundays (Cannonvale)
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
Townsville (Pimlico)
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
Online
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
04 Oct 2022
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925
23 Jan 2023
18 months
Part time 1.5 hours per week online evening classes plus 1hr online tutorials available
Wednesday
  • Concession: $4,800
  • Subsidised: $5,760
  • Full fee: $8,925

Download Brochure

Diploma of Practice Management (HLT57715)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
VET Student Loan - $10,813 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

Learn more
Important Information

Read this before applying

Selection criteria

Students must be actively employed in the medical practice sector for entry into this program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

Placement

IMPORTANT NOTICE: 
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation and subsequent restriction of access to some health care facilities during this time, may cause delays with vocational placement and completion of this course.

Need to know

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider. 

This may require you providing us or the placement provider information on:

  • Your vaccinate status
  • Last date of vaccination
  • Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process.  Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - 

IMPORTANT NOTICE: 
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation and subsequent restriction of access to some health care facilities during this time, may cause delays with vocational placement and completion of this course.

To be eligible for the Higher Level Skills subsidised price, you must:

  • be an existing worker in the Health Industry. Existing workers must provide a letter from their employer stating that they are an employee of the organisation or a current payslip that displays the ABN and Trading name.
  • be aged 15 years or over, and no longer at school
  • permanently reside in Queensland
  • be an Australian citizen, permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
  • not hold or be currently enrolled in a Certificate IV or higher-level qualification (does not include qualifications completed at school or foundation skills training).

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more