HLT57715

Diploma of Practice Management

Establish your career in practice management with this advanced-level course, equipping you with the frontline management and leadership skills to operate professional practices within the health industry.

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NEXT INTAKE On campus: Cairns Start date: 04 Oct 2022 Duration: 18 months

STUDY LOCATIONS Far North Queensland North Queensland

WAYS TO STUDY On campus Online

WHAT YOU'LL PAY

Concession

$4,800

Subsidised

$5,760

Full Fee

$8,925

Eligibility Calculator

Course overview

Establish your career in practice management with this advanced-level course, equipping you with the specialised frontline management and leadership skills required to operate professional practices within the health industry. With up to 10,000 practice manager jobs expected to be created over the next five years, this course has tangible employment opportunities for those seeking a career in a broad range of healthcare settings.

This qualification reflects the role of business or practice managers who manage the operation of small to medium-sized health practices. A formal qualification in practice management will equip you to manage budgets and financial plans, health billing and accounting systems, and legal and ethical compliance. In addition, you will learn about the health industry, along with front line management and leadership skills. TAFE Queensland will be there to support you every step of the way through our flexible delivery mode, including online learning resources, and one-on-one email and phone support.

Successful completion of this course will qualify you to seek employment, or advance in your current role, as a practice manager. It will also give you the foundation knowledge to pursue further studies in your field.

What can I do?

Health and Welfare Services Manager
Medical Administrator
Practice Manager
Medical Practice Manager

Course outcome:

HLT57715 Diploma of Practice Management

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCUS501

Manage quality customer service

UNIT CODE :
BSBCUS501

Unit description :

This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation.
UNIT NAME
Manage quality customer service

UNIT CODE
BSBFIM501

Manage budgets and financial plans

UNIT CODE :
BSBFIM501

Unit description :

This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes.
UNIT NAME
Manage budgets and financial plans

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMGT502

Manage people performance

UNIT CODE :
BSBMGT502

Unit description :

This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management.
UNIT NAME
Manage people performance

UNIT CODE
BSBRSK501

Manage risk

UNIT CODE :
BSBRSK501

Unit description :

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
UNIT NAME
Manage risk

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
CHCLEG003

Manage legal and ethical compliance

UNIT CODE :
CHCLEG003

Unit description :

This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities.
UNIT NAME
Manage legal and ethical compliance

UNIT CODE
HLTADM004

Manage health billing and accounting system

UNIT CODE :
HLTADM004

Unit description :

This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.
UNIT NAME
Manage health billing and accounting system

UNIT CODE
HLTINF003

Implement and monitor infection prevention and control policies and procedures

UNIT CODE :
HLTINF003

Unit description :

This unit describes the skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.
UNIT NAME
Implement and monitor infection prevention and control policies and procedures

UNIT CODE
HLTWHS004

Manage work health and safety

UNIT CODE :
HLTWHS004

Unit description :

This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements.
UNIT NAME
Manage work health and safety

UNIT CODE
UNIT NAME

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

UNIT CODE
BSBHRM506

Manage recruitment selection and induction processes

UNIT CODE :
BSBHRM506

Unit description :

This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures.
UNIT NAME
Manage recruitment selection and induction processes

UNIT CODE
BSBLDR501

Develop and use emotional intelligence

UNIT CODE :
BSBLDR501

Unit description :

This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes.
UNIT NAME
Develop and use emotional intelligence

UNIT CODE
BSBLDR502

Lead and manage effective workplace relationships

UNIT CODE :
BSBLDR502

Unit description :

This unit describes the skills and knowledge required to lead and manage effective workplace relationships.
UNIT NAME
Lead and manage effective workplace relationships

UNIT CODE
BSBMED401

Manage patient recordkeeping system

UNIT CODE :
BSBMED401

Unit description :

This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system.
UNIT NAME
Manage patient recordkeeping system

UNIT CODE
BSBMGT516

Facilitate continuous improvement

UNIT CODE :
BSBMGT516

Unit description :

This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements.
UNIT NAME
Facilitate continuous improvement

UNIT CODE
BSBWOR502

Lead and manage team effectiveness

UNIT CODE :
BSBWOR502

Unit description :

This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation.
UNIT NAME
Lead and manage team effectiveness

UNIT CODE
CHCDIV003

Manage and promote diversity

UNIT CODE :
CHCDIV003

Unit description :

This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery.
UNIT NAME
Manage and promote diversity

UNIT CODE
CHCPRP003

Reflect on and improve own professional practice

UNIT CODE :
CHCPRP003

Unit description :

This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development.
UNIT NAME
Reflect on and improve own professional practice

UNIT CODE
CHCPRP005

Engage with health professionals and the health system

UNIT CODE :
CHCPRP005

Unit description :

This unit describes the skills and knowledge required to work within the health care system and engage effectively with other health professionals, including writing referral reports.
UNIT NAME
Engage with health professionals and the health system

UNIT CODE
HLTADM001

Administer and coordinate Telehealth services

UNIT CODE :
HLTADM001

Unit description :

This unit describes the skills and knowledge required to administer, support and monitor Telehealth services in a healthcare organisation in collaboration with health professionals and other service providers. The unit covers only additional administration skills that are specific to Telehealth.
UNIT NAME
Administer and coordinate Telehealth services

UNIT CODE
HLTWHS006

Manage personal stressors in the work environment

UNIT CODE :
HLTWHS006

Unit description :

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
UNIT NAME
Manage personal stressors in the work environment

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Cairns	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bowen	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Mount Isa	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Whitsundays (Cannonvale)	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Townsville (Pimlico)	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Bowen	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Mount Isa	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Whitsundays (Cannonvale)	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Townsville (Pimlico)	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Cairns	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bowen	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Mount Isa	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Whitsundays (Cannonvale)	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Townsville (Pimlico)	04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Bowen	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Mount Isa	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Whitsundays (Cannonvale)	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
Townsville (Pimlico)	23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Online	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
04 Oct 2022	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply
23 Jan 2023	18 months	Part time 1.5 hours per week online evening classes plus 1hr online tutorials available Wednesday	Concession: $4,800 Subsidised: $5,760 Full fee: $8,925 Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

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Diploma of Practice Management (HLT57715)

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Diploma of Practice Management

COURSE CODE: HLT57715

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

VET Student Loan - $10,813 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

Learn more

Important Information

Read this before applying

Selection criteria

Students must be actively employed in the medical practice sector for entry into this program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

Placement

IMPORTANT NOTICE:
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation and subsequent restriction of access to some health care facilities during this time, may cause delays with vocational placement and completion of this course.

Need to know

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider.

This may require you providing us or the placement provider information on:

Your vaccinate status
Last date of vaccination
Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process. Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

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To be eligible for the Higher Level Skills subsidised price, you must:

be an existing worker in the Health Industry. Existing workers must provide a letter from their employer stating that they are an employee of the organisation or a current payslip that displays the ABN and Trading name.
be aged 15 years or over, and no longer at school
permanently reside in Queensland
be an Australian citizen, permanent resident (includes humanitarian entrant), temporary resident with the necessary visa and work permits on the pathway to permanent residency, or a New Zealand citizen
not hold or be currently enrolled in a Certificate IV or higher-level qualification (does not include qualifications completed at school or foundation skills training).

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Diploma of Practice Management

Course overview

What can I do?

Course outcome:

Study your way

Learning support options

Core units

Elective Units

Download Brochure

Ask a question

Diploma of Practice Management

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

VET Student Loan - $10,813 cap

Important Information

Read this before applying

Selection criteria

Resources required

Placement

Need to know

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Apply through QTAC

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

CPR Skill Set

Certificate III in Sterilisation Services

Careers

Certificate IV in Health Administration

Careers