HLT47321

Certificate IV in Health Administration

Upgrade your career in administration with this intermediate-level course and become a supervisor for a human resources, medical records, or health services team.

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WAYS TO STUDY Online

NEXT INTAKE Start date: 06 Oct 2026 Duration: 18 months View all intakes

WHAT YOU'LL PAY

Fee-Free TAFE

Concession

$150

Subsidised

$1,140

Full Fee

$5,700

Eligibility calculator

Course overview

Take the next step in your career in administration with this intermediate-level course. Get the practical skills and knowledge to become a supervisor for a human resources, medical records, or health services team. According to the Australian Government's Job Outlook service, the number of people working as health practice managers grew very strongly over the past five years. Strong future growth is predicted in this area in the coming years, so you can rest assured your skills will be in high demand.

You'll get the technical skills to interpret and apply medical terminology, promote innovation in a team environment, support the recruitment, selection and induction of staff, manage health billing and accounting systems, and coordinate the implementation of customer service strategies. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.

Successful completion of this course will qualify you to manage an administrative team in a diverse range of health settings. It will also give you the essential knowledge required to undertake further studies in this field.

What can I do?

Medical Records Team Leader
Health Services Supervisor
Health HR Manager

Course outcome:

HLT47321 Certificate IV in Health Administration

Study your way

We know life gets busy, which is why our courses are designed with flexibility in mind. You can complete parts of your study online, at a time that works best for you.

Fee-Free TAFE

The career of your dreams is within reach thanks to Fee-Free TAFE. Focus on your studies, not your finances and seize your opportunity to get job ready with the industry-relevant skills employers are looking for (eligibility criteria apply). Learn more

What you will study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
CHCCCS020

Respond effectively to behaviours of concern

UNIT CODE :
CHCCCS020

Unit description :

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
UNIT NAME
Respond effectively to behaviours of concern

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
CHCLEG001

Work legally and ethically

UNIT CODE :
CHCLEG001

Unit description :

This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
UNIT NAME
Work legally and ethically

UNIT CODE
HLTADM010

Facilitate a coordinated approach to client care

UNIT CODE :
HLTADM010

Unit description :
This unit describes the skills and knowledge required to provide instructions and information to clients, pro-actively follow up clients and liaise with other service providers to support a coordinated care approach.
UNIT NAME
Facilitate a coordinated approach to client care

UNIT CODE
HLTCCD003

Use medical terminology in health care

UNIT CODE :
HLTCCD003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to apply an understanding of medical terminology to interpret clinical documentation and communicate with health care professionals.
UNIT NAME
Use medical terminology in health care

UNIT CODE
HLTINF007

Implement and monitor infection prevention and control standards, policies and procedures

UNIT CODE :
HLTINF007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance.
UNIT NAME
Implement and monitor infection prevention and control standards, policies and procedures

UNIT CODE
HLTWHS003

Maintain work health and safety

UNIT CODE :
HLTWHS003

Unit description :

This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
UNIT NAME
Maintain work health and safety

UNIT CODE
UNIT NAME

UNIT CODE
BSBLDR414

Lead team effectiveness

UNIT CODE :
BSBLDR414

Unit description :
This unit describes the skills, knowledge and outcomes required to lead the performance of a team and to develop team cohesion.
UNIT NAME
Lead team effectiveness

UNIT CODE
BSBMED401

Manage patient recordkeeping system

UNIT CODE :
BSBMED401

Unit description :

This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system.
UNIT NAME
Manage patient recordkeeping system

UNIT CODE
BSBPEF402

Develop personal work priorities

UNIT CODE :
BSBPEF402

Unit description :
This unit describes the skills and knowledge required to plan and prioritise own work tasks. It also addresses the skills and knowledge to monitor and obtain feedback on personal work performance.
UNIT NAME
Develop personal work priorities

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
HLTADM011

Manage health billing and accounting system

UNIT CODE :
HLTADM011

Unit description :
This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements.
UNIT NAME
Manage health billing and accounting system

UNIT CODE
HLTWHS006

Manage personal stressors in the work environment

UNIT CODE :
HLTWHS006

Unit description :

This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress.
UNIT NAME
Manage personal stressors in the work environment

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

Online with on campus practical training

Your course is primarily online and you may interact with your teachers and other students using Zoom. You will also need to come in to campus to complete some practical learning and assessment. Learn more
Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online virtual classroom	06 Oct 2026	18 months	Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial	Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 06 Oct 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online with on campus practical training (Cairns)	06 Oct 2026	18 months	Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial and 2 days on campus per term	Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. More Apply
Online with on campus practical training (Cairns) Online Time How much of the course will be delivered online. 80% On Campus Time 20% START DATE The date the course starts. Apply early as intakes fill up quickly. 06 Oct 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial and 2 days on campus per term The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online with on campus practical training (Townsville - Pimlico)	06 Oct 2026	18 months	Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial and 2 days on campus per term	Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. More Apply
Online with on campus practical training (Townsville - Pimlico) Online Time How much of the course will be delivered online. 80% On Campus Time 20% START DATE The date the course starts. Apply early as intakes fill up quickly. 06 Oct 2026 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 x Zoom session Tuesday 4pm - 6pm plus optional online tutorial and 2 days on campus per term The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Fee-Free TAFE: $0 Fee-Free TAFE is a government initiative covering some or all of your course fees for eligible students. Learn more Concession: $150 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $1,140 There are a range of government funded courses available for eligible students. Learn more Full fee: $5,700 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

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Certificate IV in Health Administration (HLT47321)

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Certificate IV in Health Administration

COURSE CODE: HLT47321

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

Skills check

You will be invited to complete a Skills Check following your application submission, before enrolling to your studies. This helps you to decide if your course is right for you and allows us to understand your current abilities in English, Maths, as well as using Digital technology.

The recommended benchmark levels for this course are 3 in English, 3 in Maths and 3 in Digital Technology.

Access and instructions on how to complete the Skills Check will be emailed to you once you have submitted your application.

Read the Skills Check FAQs.

Selection criteria

TAFE Queensland requires you to be actively employed in a health or community services environment and advise that you will need to provide employer confirmation that the workplace will be able to support you to complete your assessment requirements during your routine/rostered work hours.

Inherent Requirements

Before deciding if a course is right for you, it's important to make an informed choice and consider the key skills, knowledge, and assessment requirements involved. Review the inherent requirements for this course and reflect on whether any of them might present difficulties for you, and if they align with your abilities and goals. If you feel you may have challenges due to a disability, a health condition, or for any other reason, we encourage you to speak with a regional Education Manager, a student services team member, or the regional AccessAbility Officer to discuss your concerns and confirm if the course is suitable for you.

You will need to complete the Inherent Requirements declaration to confirm that you have read and understood the information provided, as part of the enrolment process.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

Placement

Workplace Assessment
You will be required to complete a range of assessment tasks in your workplace that will require supervised access and use of your employer's client management systems and resources.

Placement assessment in industry is a mandatory requirement of this course. Full requirements can be found on the Placement information for health and nursing page. Please ensure you read all the information provided and click on the links to your preferred course for its specific needs.

You will need to complete the Placement Information declaration to confirm that you have read and understood the information provided, as part of the enrolment process.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Certificate IV in Health Administration

Course overview

What can I do?

Course outcome:

Study your way

Fee-Free TAFE

Core units

Elective units

Download Brochure

Ask a question

Certificate IV in Health Administration

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Skills check

Selection criteria

Resources required

Placement

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Diploma of Practice Management

Careers

Certificate III in Health Administration

Careers

Certificate III in Business

Careers