BSB30120

Certificate III in Business

Medical Administration

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in a medical office environment.

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NEXT INTAKE Online Start date: 29 Aug 2022 Duration: 12 weeks per intake. Average course duration 2 years.

STUDY LOCATIONS Greater Brisbane Sunshine Coast Wide Bay Burnett

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

JobTrainer

Concession

$660

Subsidised

$660

Full Fee

$3,705

Eligibility Calculator

Course overview

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in medical office environment.

According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job openings expected over the next five years, ensuring strong job outcomes for graduates.

This course will give you a sound basis in sustainable and inclusive work practices and help you to develop strong workplace communication skills. You will also learn how to maintain workplace health and safety. In this specialisation you will also develop practical skills including how to maintain patient records, confidentiality and how to interpret and apply medical terminology.

This course is taught by industry experts that are dedicated to guiding you to achieve your goals, no matter where your career takes you.

Successful completion of the course provides you with the practical skills to work in medical administration and reception roles. You will also develop a solid foundation for further study.

What can I do?

Medical Receptionist
Medical Secretary

Course outcome:

BSB30120 Certificate III in Business

JobTrainer Funded Course

This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >

Technology

TAFE Queensland boasts state-of-the-art and industry-standard technology and facilities that enable you to shape where your study can take you as an office assistant, office clerk or receptionist. With the latest industry-relevant programs and applications that employers are looking for, you'll be a step ahead and job ready.

What you will study

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCRT311

Apply critical thinking skills in a team environment

UNIT CODE :
BSBCRT311

Unit description :
This unit describes skills and knowledge required to apply critical thinking skills to generate solutions to workplace problems in a team environment.
UNIT NAME
Apply critical thinking skills in a team environment

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTWK301

Use inclusive work practices

UNIT CODE :
BSBTWK301

Unit description :
This unit describes the skills and knowledge required to recognise and interact productively with diverse groups of individuals in the workplace.
UNIT NAME
Use inclusive work practices

UNIT CODE
BSBWHS311

Assist with maintaining workplace safety

UNIT CODE :
BSBWHS311

Unit description :
This unit describes the skills and knowledge required to assist with implementing and monitoring an organisation’s work health and safety (WHS) policies, procedures and programs as part of a small work team.
UNIT NAME
Assist with maintaining workplace safety

UNIT CODE
BSBXCM301

Engage in workplace communication

UNIT CODE :
BSBXCM301

Unit description :
This unit describes the skills and knowledge required to communicate (through written, oral and nonverbal form) in the workplace within an industry.
UNIT NAME
Engage in workplace communication

UNIT CODE
UNIT NAME

Sunshine Coast / Wide Bay Burnett

Sunshine Coast / Wide Bay Burnett

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

Greater Brisbane

Greater Brisbane

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTEC302

Design and produce spreadsheets

UNIT CODE :
BSBTEC302

Unit description :
This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet applications.
UNIT NAME
Design and produce spreadsheets

Online

Online

UNIT CODE
BSBMED305

Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE :
BSBMED305

Unit description :

This unit describes the skills and knowledge required to apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.
UNIT NAME
Apply the principles of confidentiality, privacy and security within the medical environment

UNIT CODE
BSBMED303

Maintain patient records

UNIT CODE :
BSBMED303

Unit description :

This unit describes the skills and knowledge required to maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager.
UNIT NAME
Maintain patient records

UNIT CODE
BSBMED302

Prepare and process medical accounts

UNIT CODE :
BSBMED302

Unit description :

This unit describes the skills and knowledge required to provide advice to patients regarding fee structures and process referrals, as well as prepare and process medical accounts for a range of patients.
UNIT NAME
Prepare and process medical accounts

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

UNIT CODE
BSBPEF301

Organise personal work priorities

UNIT CODE :
BSBPEF301

Unit description :
This unit describes the skills and knowledge required to organise personal work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Loganlea	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Loganlea	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
29 Aug 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
17 Oct 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
28 Nov 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Mooloolaba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Bundaberg	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Gympie	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Hervey Bay	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Maryborough	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Loganlea	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Loganlea	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
29 Aug 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
17 Oct 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
28 Nov 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Mooloolaba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Bundaberg	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Gympie	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Hervey Bay	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Maryborough	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Loganlea	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	04 Oct 2022	up to 9 months	Full time 3 days per week	Mixed mode	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Loganlea	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
Caboolture	23 Jan 2023	up to 9 months	Full time 3 days per week	Mixed mode	Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
29 Aug 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
17 Oct 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply
28 Nov 2022	12 weeks per intake. Average course duration 2 years.	up to 2 units per intake	JobTrainer: $0 Concession: $660 Subsidised: $660 Full fee: $3,705 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Mooloolaba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Bundaberg	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Gympie	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Hervey Bay	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Maryborough	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

For most online courses study is structured into fixed intakes that have set durations of 12 weeks from the study commencement date. You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. To ensure you can manage your study load, we recommend limiting your workload to no more than 2 units of competency per intake or the units required to complete a cluster/stage.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Business (BSB30120)

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Certificate III in Business

COURSE CODE: BSB30120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
While there are no entry requirements for this course, TAFE Queensland requires you to have a good knowledge of computer basics and a sound achievement in Year 10 Maths, and English is desirable.

All age applicants are welcome.

International students
The following selection criteria requirements apply only to International students:

You must be at least 18 years of age to enter into this course;
English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - For a list of all English Language test accepted by TAFE Queensland International; and
Academic Requirements: Completion of Year 10 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. For more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Government Department of Home Affairs to have adequate welfare arrangements in place. TAFE Queensland has entered an agreement with Union Institute of Language (UIL) to facilitate the provision of the welfare services (fees apply).

Resources required

Students will need to provide a USB and stationery.

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

Need to know

When studying online it is strongly recommended students follow the order of study and enrol in no more than two units per intake or the units required to complete a cluster/stage, unless otherwise advised.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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