HLT23221 / HLT33115

Certificate II in Health Support Services / Certificate III in Health Services Assistance

Dual award

Start your career in the health industry with this entry-level dual qualification that will give you the skills to work as an assistant in nursing (AIN).

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STUDY LOCATIONS Gold Coast

WAYS TO STUDY TAFE at School

NEXT INTAKE Start date: 03 Feb 2025 Duration: 8 terms View all intakes

WHAT YOU'LL PAY

TAFE at School Full Fee

$1,030

Course overview

Get a head start in the health care sector with this entry-level dual qualification. This pathway is perfect for people looking for the foundation skills needed to assist in a diverse range of health care settings. Health care workers are in high demand in Australia with forecasts expecting more than 50,000 job openings in the next five years. This qualification will give you the knowledge to work as an assistant in nursing (AIN).

Develop the skills you need to comply with infection prevention and WHS, interpret and apply medical terminology, and recognise healthy body systems. You will also learn how to transport clients and carry out nursing assistant duties in a range of settings. Our highly experienced team of industry professionals will give you the support and one-on-one guidance you need to successfully transition into the health care sector.

Successful completion of this course will qualify you to work as an AIN. It will also give you the foundation knowledge needed to undertake further studies in this field.

What can I do?

Food Services Worker
Assistant in Nursing (AIN)
Ward Assistant (hospital)
Hospital Laundry Worker

Course outcome:

HLT23221 Certificate II in Health Support Services

HLT33115 Certificate III in Health Services Assistance

Boost your career

Our TAFE at School program will give you a head start on your career. Successful completion of your course counts toward your Queensland Certificate of Education (QCE) and will give you guaranteed entry into a diploma course at TAFE Queensland. Your certification will also allow you to enter the workforce sooner.

Industry-standard facilities

Our learning spaces are more than just classrooms. Our simulated clinical labs are equipped with the latest in electric beds, ceiling and stand-alone hoists, hygiene chairs, and responsive PC-operated simulator mannequins. These working environments will prepare you for real-world situations while under the supervision of industry professionals.

What you will study

The successful achievement of this qualification requires you to complete units as per the list below.

HLT23221 Certificate II in Health Support Services
To achieve this qualification you will need to complete 12 units:
Core Competencies: 4
Elective Competencies: 8

HLT33115 Certificate III in Health Services Assistance
To achieve this qualification you will need to complete 15 units:
Core Competencies: 7
Elective Competencies: 8

You will also be required to undertake up to 80 hours of vocational placement in an approved setting.

Please note that some units listed below are recognised in both qualifications either as core or elective, you will only need to complete these units once to satisfy the requirements of this dual award.

UNIT CODE
UNIT NAME

HLT23221 Certificate II in Health Support Services

HLT23221 Certificate II in Health Support Services

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
HLTINF006

Apply basic principles and practices of infection prevention and control

UNIT CODE :
HLTINF006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.
UNIT NAME
Apply basic principles and practices of infection prevention and control

UNIT CODE
HLTWHS001

Participate in workplace health and safety

UNIT CODE :
HLTWHS001

Unit description :

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.
UNIT NAME
Participate in workplace health and safety

HLT33115 Certificate III in Health Services Assistance

HLT33115 Certificate III in Health Services Assistance

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBWOR301

Organise personal work priorities and development

UNIT CODE :
BSBWOR301

Unit description :

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.
UNIT NAME
Organise personal work priorities and development

UNIT CODE
CHCCOM005

Communicate and work in health or community services

UNIT CODE :
CHCCOM005

Unit description :

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.
UNIT NAME
Communicate and work in health or community services

UNIT CODE
CHCDIV001

Work with diverse people

UNIT CODE :
CHCDIV001

Unit description :

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
UNIT NAME
Work with diverse people

UNIT CODE
HLTAAP001

Recognise healthy body systems

UNIT CODE :
HLTAAP001

Unit description :

This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.
UNIT NAME
Recognise healthy body systems

UNIT CODE
HLTINF006

Apply basic principles and practices of infection prevention and control

UNIT CODE :
HLTINF006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to apply basic infection prevention and control principles in work settings including implementing standard and transmission-based precautions and responding to risks.
UNIT NAME
Apply basic principles and practices of infection prevention and control

UNIT CODE
HLTWHS001

Participate in workplace health and safety

UNIT CODE :
HLTWHS001

Unit description :

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.
UNIT NAME
Participate in workplace health and safety

UNIT CODE
UNIT NAME

HLT23221 Certificate II in Health Support Services

HLT23221 Certificate II in Health Support Services

UNIT CODE
BSBMED301

Interpret and apply medical terminology appropriately

UNIT CODE :
BSBMED301

Unit description :

This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology.
UNIT NAME
Interpret and apply medical terminology appropriately

UNIT CODE
BSBPEF202

Plan and apply time management

UNIT CODE :
BSBPEF202

Unit description :
This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
UNIT NAME
Plan and apply time management

UNIT CODE
CHCCCS010

Maintain a high standard of service

UNIT CODE :
CHCCCS010

Unit description :

This unit describes the skills and knowledge to deliver and maintain a high standard of service.
UNIT NAME
Maintain a high standard of service

UNIT CODE
CHCCCS012

Prepare and maintain beds

UNIT CODE :
CHCCCS012

Unit description :

This unit describes the skills and knowledge required to apply bed making and cleaning practices to a range of beds to ensure that people can safely occupy a clean bed.
UNIT NAME
Prepare and maintain beds

UNIT CODE
CHCCCS020

Respond effectively to behaviours of concern

UNIT CODE :
CHCCCS020

Unit description :

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.
UNIT NAME
Respond effectively to behaviours of concern

UNIT CODE
CHCCCS026

Transport individuals

UNIT CODE :
CHCCCS026

Unit description :

This unit describes the skills and knowledge required to provide safe, timely and efficient transportation of people from one location to another at a particular site, or to other sites.
UNIT NAME
Transport individuals

UNIT CODE
HLTAID011

Provide First Aid

UNIT CODE :
HLTAID011

Unit description :
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
UNIT NAME
Provide First Aid

UNIT CODE
HLTWHS005

Conduct manual tasks safely

UNIT CODE :
HLTWHS005

Unit description :

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.
UNIT NAME
Conduct manual tasks safely

HLT33115 Certificate III in Health Services Assistance

HLT33115 Certificate III in Health Services Assistance

UNIT CODE
BSBPEF202

Plan and apply time management

UNIT CODE :
BSBPEF202

Unit description :
This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
UNIT NAME
Plan and apply time management

UNIT CODE
CHCAGE005

Provide support to people living with dementia

UNIT CODE :
CHCAGE005

Unit description :

This unit describes the skills and knowledge required to provide person-centred care and support to people living with dementia. It involves following and contributing to an established individual plan.
UNIT NAME
Provide support to people living with dementia

UNIT CODE
CHCCCS002

Assist with movement

UNIT CODE :
CHCCCS002

Unit description :

This unit describes the skills and knowledge required to support people who require assistance with basic physical movement which may be due to incapacity.
UNIT NAME
Assist with movement

UNIT CODE
CHCCCS031

Provide individualised support

UNIT CODE :
CHCCCS031

Unit description :
This unit describes the performance outcomes, skills and knowledge required to organise, provide and monitor personal support services for a person within the limits established by an individualised plan.
UNIT NAME
Provide individualised support

UNIT CODE
CHCCCS038

Facilitate the empowerment of people receiving support

UNIT CODE :
CHCCCS038

Unit description :
This unit describes the performance outcomes, skills and knowledge required to facilitate the empowerment of people receiving support, and to deliver rights-based services using a person-centred approach. It should be carried out in conjunction with individualised plans.
UNIT NAME
Facilitate the empowerment of people receiving support

UNIT CODE
CHCDIV002

Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE :
CHCDIV002

Unit description :

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.
UNIT NAME
Promote Aboriginal and/or Torres Strait Islander cultural safety

UNIT CODE
HLTAID009

Provide cardiopulmonary resuscitation

UNIT CODE :
HLTAID009

Unit description :
This unit describes the skills and knowledge required to perform cardiopulmonary resuscitation (CPR) in line with the Australian Resuscitation Council (ARC) guidelines. This unit applies to all persons who may be required to provide CPR, in a range of situations, including community and workplace settings.
UNIT NAME
Provide cardiopulmonary resuscitation

UNIT CODE
HLTWHS005

Conduct manual tasks safely

UNIT CODE :
HLTWHS005

Unit description :

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.
UNIT NAME
Conduct manual tasks safely

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Southport	On campus with some online	03 Feb 2025	8 terms	Online with tutorials, scheduled practical lab sessions	TAFE at School Full Fee: $1,030 This is the total course fee for High School students also studying at TAFE. More Apply
Southport On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 03 Feb 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 8 terms The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Online with tutorials, scheduled practical lab sessions The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY TAFE at School Full Fee: $1,030 This is the total course fee for High School students also studying at TAFE. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 11 or 12 student enrolled at a participating high school, in some instances Year 10 students may be considered. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.

QCE points: up to 8

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

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Certificate II in Health Support Services / Certificate III in Health Services Assistance (HLT23221 / HLT33115)

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Certificate II in Health Support Services / Certificate III in Health Services Assistance

COURSE CODE: HLT23221 / HLT33115

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You must be in your senior years of high school as well as meet the following criteria:

program selection must reflect your SET Plan options
academic achievement should support your selection - a pass in Year 10 Maths and English is highly recommended (if you do not have a pass achievement you will require a support plan from the school explaining how they will support you to successfully complete the program)
you must be enrolled, have regular attendance and remain in school for the duration of the program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You may also be required to purchase uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation.

Placement

If you are not currently employed or volunteering in industry, during your course you will be required to complete vocational placement so you can start practising your new skills in a real-world environment. You’ll be required to work shifts determined by your placement provider, and these can include early mornings or late nights, any day of the week, including public holidays. TAFE Queensland may be able to assist in arranging suitable placements.

Completing placement is compulsory, and you will be expected to manage family and work commitments in order to complete your shifts. You are required to complete 80 hours of placement to satisfy this component of your qualification.

National Disability Insurance Scheme (NDIS)
This course requires you to obtain a NDIS Worker Screening Check to be eligible to attend the vocational placement assessment component of your studies.

Prior to Placement, you will need to receive and provide evidence of the following checks:

You must complete your online NDIS Worker Screening Clearance application at this link - NDIS Worker Screening Unit (WSU), and nominate TAFE Queensland as your employer. There is no cost to students. TAFE Queensland will verify each student.
Students must also complete the NDIS Worker Orientation Online Modules (4 modules/approximately 90 minutes in total). Upon completion, students will need to provide their Certificate of Completion to both TAFE Queensland and their placement provider.
If you work with children on Placement, you will also need a Blue Card Working with Children Check. This is called Blue Card in Queensland or you will need the equivalent if you are completing your Placement outside of Queensland.
Please note: you can apply for both the NDIS Worker Screening Clearance and Blue Card by completing a combined application via the NDIS Worker Screening portal NDIS Worker Screening Unit (WSU).

If your check identifies that you have a criminal history, you may be disqualified from being eligible to undertake placement and assessment, which would affect your course outcomes. If you think this might impact you, please speak to the relevant Placement Coordinator for further information.

Please note: TAFE Queensland wishes to warn you, as a Blue Card applicant, that it is an offence for a disqualified person to sign a Blue Card application. For further information regarding 'disqualified' persons, please contact Blue Card Services.

Vaccination requirements
Mandatory vaccinations may be required by the owner or operator of the facility providing your placement.These requirements will be provided to the student, prior to arrangements being made for the completion of vocational placement.

You must provide a full vaccination history for all of the following vaccination regimes, including serology evidence of immunity where indicated.

Hepatitis B - you must commence or have undertaken an age appropriate course of vaccination. Students must not undertake an accelerated course of vaccination. To prove immunity you will need to have a blood test (serology) after the completion of the full vaccination course.
Varicella (Chicken Pox) - provide serology or evidence of completed vaccinations.
MMR (Measles Mumps and Rubella) - provide serology or evidence of completed vaccinations.
dTpa (Adult Diphtheria, Tetanus and Pertussis) - provide evidence that you have received a booster within the last 10 years.
Influenza Vaccination: Annual vaccination
Completion of the TAFE Queensland Gold Coast Tuberculosis Screening form.
COVID-19 (strongly recommended)

TAFE Queensland strongly recommends that prior to enrolment students consider their eligibility to obtain the above documentation.
Vaccination and serology evidence requirements may alter during your studies, in accordance with changes to industry requirements and/or Australian Immunisation Guidelines.

Important information

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Certificate II in Health Support Services / Certificate III in Health Services Assistance

Dual award

Course overview

What can I do?

Course outcome:

Boost your career

Industry-standard facilities

Core units

Elective units

Southport

Download Brochure

Ask a question

Certificate II in Health Support Services / Certificate III in Health Services Assistance

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Selection criteria

Resources required

Placement

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Certificate III in Health Administration

Careers

Certificate III in Allied Health Assistance

Careers

Certificate IV in Allied Health Assistance

Careers