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NONAC11096
The key to good customer service is building good relationships with your customers!
Build customer service skills tailored for tourism and hospitality - covering communication, conflict resolution, emotional intelligence, and guest experience excellence.
This is the total course fee. Read more about student loans and payment plans.
This flexible course is tailored for individuals working or training in the tourism and hospitality industries, where exceptional customer service is essential to success. It provides a comprehensive foundation in the core principles and practices that define outstanding service in these dynamic environments.
Participants will strengthen their ability to engage with guests and clients through a focus on key areas such as:
The course places particular emphasis on building confidence and empathy when managing difficult or sensitive scenarios, helping participants foster positive experiences even under pressure. By the end of the program, you will be equipped with the mindset and skills to contribute meaningfully to customer satisfaction and organisational reputation.
Statement of Participation
Interactive sessions ensure that you can instantly apply new techniques in real-world scenarios, boosting guest satisfaction.
You will gain practical customer service skills that immediately boost confidence, communication, and performance in real-world support roles.
You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more
View comparison chart
| CAMPUS | STUDY MODE | START DATE | DURATION | WORKLOAD | WHAT YOU'LL PAY |
|---|---|---|---|---|---|
|
South Bank
|
On Campus
|
16 Jun 2026
|
2 days
|
Part time
|
|
South BankOn Campus
START DATE
The date the course starts. Apply early as intakes fill up quickly.
16 Jun 2026
DURATION
The total length of time it takes to complete the course.
2 days
Workload
The average amount of time students will need to allocate to study each week.
Part time
WHAT YOU'LL PAY
Class format
Some courses include classes at scheduled times while others can be completed in your own time.
Teacher-led, Scheduled
VIRTUAL CLASS
Scheduled online classes using video conferencing software (such as Zoom).
No
ASSESSMENT
The primary location assessments will take place. Some courses also require vocational placement.
On-Campus
TEACHER COMMS
The different ways you can contact your teacher throughout the course.
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No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Learn moreThis may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Learn moreIt is recommended that you have sound literacy and numeracy skills and that you have successfully completed year 10 or are 16 years of age or above.
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.
You will require personal stationery (pen and paper) and a valid email address.
TAFE Queensland South West can also offer this program to business groups or corporate clients in the workplace or at a TAFE campus if required (subject to minimum numbers). Please contact us to discuss how we can assist your organisation.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
