AUR31020

Certificate III in Automotive Sales

Launch your automotive career with this practical course and work as a parts interpreter across a wide range of industry areas.

Apply Now

NEXT INTAKE Apprenticeship: Cairns Starts anytime

STUDY LOCATIONS Far North Queensland North Queensland

WAYS TO STUDY Apprenticeships and traineeships

Course overview

Kick start your automotive career as a parts interpreter or vehicle salesperson with this practical qualification. Parts interpreting covers a wide range of industry areas including light automotive, motorcycles, heavy commercial vehicles, outdoor power equipment, boat chandlery, mobile plant equipment, farm machinery, and paint and panel repair.

According to the Australian Government's Job Outlook service, demand for motor vehicle and vehicle parts salespeople is expected to grow in the near future. This large occupation is expected to create around 31,000 job openings over the next five years.

Throughout this course you will receive training in sales and marketing including merchandising and promotion, interacting with and building customer relations, and responding to customer enquiries and complaints. You will also learn about warehousing operations and how to select and supply automotive parts.

Successful completion of this course will qualify you to work as a parts interpreter in an automotive retail outlet or mechanical service and repair business.

Course outcome:

AUR31020 Certificate III in Automotive Sales

Industry partnerships

TAFE Queensland has developed many strong relationships with the major players across the automotive industry. We have partnered with companies such as Toyota, Nissan, Komatsu, and Jeep Chrysler to deliver industry current, tailored training programs. Employees trained by TAFE Queensland are highly skilled and highly valued.

Free apprenticeships for under 25s

The Queensland government is supporting young Queenslanders up to the age of 25 by providing access to fully subsidised training across a range of priority apprenticeship or traineeship qualifications. Learn more>

What you will study

The successful achievement of this qualification requires you to complete all core and 12 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
AURACA101

Respond to customer needs and enquiries in an automotive workplace

UNIT CODE :
AURACA101

Unit description :
This unit describes the skills and knowledge required to identify customer needs and enquiries and provide effective information and advice when supplying automotive products and services.
UNIT NAME
Respond to customer needs and enquiries in an automotive workplace

UNIT CODE
AURAEA002

Follow environmental and sustainability best practice in an automotive workplace

UNIT CODE :
AURAEA002

Unit description :
This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs. It applies to those working in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
UNIT NAME
Follow environmental and sustainability best practice in an automotive workplace

UNIT CODE
AURAFA104

Resolve routine problems in an automotive workplace

UNIT CODE :
AURAFA104

Unit description :
This unit describes the skills and knowledge required to identify and resolve routine basic problems commonly encountered in an automotive workplace.
UNIT NAME
Resolve routine problems in an automotive workplace

UNIT CODE
AURASA102

Follow safe working practices in an automotive workplace

UNIT CODE :
AURASA102

Unit description :
This unit describes the skills and knowledge required to identify and follow safety and emergency procedures in an automotive workplace.
UNIT NAME
Follow safe working practices in an automotive workplace

UNIT CODE
AURSAA001

Process customer complaints in an automotive workplace

UNIT CODE :
AURSAA001

Unit description :
This unit describes the performance outcomes required to deal with formal and informal complaints and negative feedback from customers.
UNIT NAME
Process customer complaints in an automotive workplace

UNIT CODE
AURSCA105

Sell automotive products and services

UNIT CODE :
AURSCA105

Unit description :
This unit describes the skills and knowledge required to sell products and services in an automotive retail environment.
UNIT NAME
Sell automotive products and services

UNIT CODE
AURSCA106

Promote automotive products and services

UNIT CODE :
AURSCA106

Unit description :
This unit describes the skills and knowledge required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers.
UNIT NAME
Promote automotive products and services

UNIT CODE
AURSLA001

Comply with legal requirements when selling automotive products and services

UNIT CODE :
AURSLA001

Unit description :
This unit describes the performance outcomes required to locate, interpret and comply with legal requirements relating to the sale of automotive products and services to customers.
UNIT NAME
Comply with legal requirements when selling automotive products and services

UNIT CODE
UNIT NAME

UNIT CODE
AURACA103

Build customer relations in an automotive workplace

UNIT CODE :
AURACA103

Unit description :
This unit describes the skills and knowledge required to maintain a customer database, monitor existing customer service processes and operations, and identify opportunities to value add to customer experiences in an automotive workplace.
UNIT NAME
Build customer relations in an automotive workplace

UNIT CODE
AURAFA001

Use numbers in an automotive workplace

UNIT CODE :
AURAFA001

Unit description :
This unit describes the performance outcomes required to make basic mathematical measurements and calculations relating to vehicle inspection, service and repairs. It includes undertaking calculations to inform parts and labour quotations and the completion of other automotive workplace documentation. It applies to those required to apply entry-level proficiency in numerically orientated problem-solving skills. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
UNIT NAME
Use numbers in an automotive workplace

UNIT CODE
AURAFA103

Communicate effectively in an automotive workplace

UNIT CODE :
AURAFA103

Unit description :
This unit describes the skills and knowledge required to communicate in an automotive workplace. It involves communicating effectively by conveying and receiving information using verbal and non-verbal techniques and correct automotive technical terminology.
UNIT NAME
Communicate effectively in an automotive workplace

UNIT CODE
AURAMA004

Maintain business image in an automotive workplace

UNIT CODE :
AURAMA004

Unit description :
This unit describes the performance outcomes required to monitor staff attire and grooming standards, maintain the physical appearance of the workplace, implement waste disposal processes, and promote business products and services.
UNIT NAME
Maintain business image in an automotive workplace

UNIT CODE
AURETR125

Test, charge and replace batteries and jump-start vehicles

UNIT CODE :
AURETR125

Unit description :
This unit describes the skills and knowledge required to test, charge, replace, retest and secure a range of automotive batteries, including vehicle or machinery jump-starting procedures.
UNIT NAME
Test, charge and replace batteries and jump-start vehicles

UNIT CODE
AURSBA001

Carry out warehousing procedures in an automotive workplace

UNIT CODE :
AURSBA001

Unit description :
This unit describes the performance outcomes required to receive, store and dispatch goods in an automotive warehouse.
UNIT NAME
Carry out warehousing procedures in an automotive workplace

UNIT CODE
AURSBA102

Identify and match uncommon automotive parts

UNIT CODE :
AURSBA102

Unit description :
This unit describes the skills and knowledge required to identify uncommon or unusual automotive components, parts and products to meet customer vehicle requirements.
UNIT NAME
Identify and match uncommon automotive parts

UNIT CODE
AURSCA101

Select and supply automotive parts and products

UNIT CODE :
AURSCA101

Unit description :
This unit describes the skills and knowledge required to identify, select and supply automotive parts and products to meet customer requirements. It involves matching a diverse range of automotive components, parts and products to a customer’s vehicle or equipment by cross-referencing manufacturer, model and other identifiable numbers using manual, computer-generated and online catalogue systems.
UNIT NAME
Select and supply automotive parts and products

UNIT CODE
AURSCA111

Conduct online transactions in an automotive workplace

UNIT CODE :
AURSCA111

Unit description :
This unit describes the skills and knowledge required to conduct online transactions when selling a range of automotive products and services. It also includes dispatching goods and checking processed online transactions.
UNIT NAME
Conduct online transactions in an automotive workplace

UNIT CODE
BSBPRO401

Develop product knowledge

UNIT CODE :
BSBPRO401

Unit description :
This unit describes the skills and knowledge required to develop product knowledge in preparation for the sales process.
UNIT NAME
Develop product knowledge

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
SIRRINV002

Control stock

UNIT CODE :
SIRRINV002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process stock orders, maintain stock levels, minimise stock losses, manage stocktakes and maintain all documents that relate to the administration of any type of stock.
UNIT NAME
Control stock

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Atherton	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Cairns	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Innisfail	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Bowen	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Charters Towers	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Mount Isa	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Burdekin	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Townsville (Trade Training Centre Bohle)	Apprenticeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

Download Brochure

Certificate III in Automotive Sales (AUR31020)

Ask a question

Certificate III in Automotive Sales

COURSE CODE: AUR31020

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Selection criteria

Entry to this qualification is usually through an indenture as an apprentice or via Recognition of Prior Learning, RPL (see below). NB: In some cases, credit towards this qualification may apply from previously completed study. School based apprenticeships are also available. If you want to know more, please telephone Apprenticeships Info on 1800 210 210.

Minimum age: Entry into an apprenticeship or traineeship is generally limited to individuals who are 16 years of age or older. In special circumstances consideration may be given to individuals 13 years or older seeking to enter into an apprenticeship or traineeship. Queensland legislation applies age restrictions to particular apprenticeships and traineeships.

If you are under 18 years of age at the start date of your apprenticeship or traineeship, your parent or guardian must sign the training contract.

Education: Levels of education that should be attained prior to entry into the apprenticeship may be recommended but these are not mandatory unless the levels are set in legislation. If you want to know more please telephone Apprenticeships Info on 1800 210 210. All apprentices will complete a literacy and numeracy assessment as part of their training.

Resources required

Steel capped safety boots are required while engaged in work activities and while students are in designated areas of TAFE Queensland
Safety glasses
It is recommended that students have access to a reliable Internet connection to access a computer

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

😊 Personalise my view

I am

interested in studying

interested in studying

currently studying

interested in studying

interested in

interested in

interested in

interested in studying

at

Campus

Campus

Campus

Campus

Campus

Campus

Campus

Campus

Certificate III in Automotive Sales

Course overview

Course outcome:

Industry partnerships

Free apprenticeships for under 25s

Core units

Elective Units

Download Brochure

Ask a question

Certificate III in Automotive Sales

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Selection criteria

Resources required

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers