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AUR31020

Certificate III in Automotive Sales

Launch your automotive career with this practical course and work as a parts interpreter across a wide range of industry areas.

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NEXT INTAKE Apprenticeship: Cairns Starts anytime
STUDY LOCATIONS Far North Queensland North Queensland
WAYS TO STUDY Apprenticeships and traineeships

Course overview

Kick start your automotive career as a parts interpreter or vehicle salesperson with this practical qualification. Parts interpreting covers a wide range of industry areas including light automotive, motorcycles, heavy commercial vehicles, outdoor power equipment, boat chandlery, mobile plant equipment, farm machinery, and paint and panel repair.

According to the Australian Government's Job Outlook service, demand for motor vehicle and vehicle parts salespeople is expected to grow in the near future. This large occupation is expected to create around 31,000 job openings over the next five years. 

Throughout this course you will receive training in sales and marketing including merchandising and promotion, interacting with and building customer relations, and responding to customer enquiries and complaints. You will also learn about warehousing operations and how to select and supply automotive parts.

Successful completion of this course will qualify you to work as a parts interpreter in an automotive retail outlet or mechanical service and repair business.

Course outcome:

AUR31020 Certificate III in Automotive Sales

Industry partnerships

TAFE Queensland has developed many strong relationships with the major players across the automotive industry. We have partnered with companies such as Toyota, Nissan, Komatsu, and Jeep Chrysler to deliver industry current, tailored training programs. Employees trained by TAFE Queensland are highly skilled and highly valued.

Flexible training options

TAFE Queensland understands the flexibility needed to fit your training with your work arrangements. We deliver training in the workplace and in the classroom. In some areas, we even bring the workshop to you with our mobile training vans. With this range of options, we will ensure your training plan suits you and your employer.

What you will study

The successful achievement of this qualification requires you to complete all core and 12 elective units from the list below. 

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • AURACA101
    Respond to customer needs and enquiries in an automotive workplace
    UNIT CODE :
    AURACA101
    Unit description :
    This unit describes the skills and knowledge required to identify customer needs and enquiries and provide effective information and advice when supplying automotive products and services.
  • UNIT NAME
  • Respond to customer needs and enquiries in an automotive workplace

  • UNIT CODE
  • AURAEA002
    Follow environmental and sustainability best practice in an automotive workplace
    UNIT CODE :
    AURAEA002
    Unit description :
    This unit describes the performance outcomes required to follow environmental and sustainability best practices, including complying with established workplace procedures and environmental regulations as well as following sustainability practices that may reduce the environmental impact of work practices and outputs. It applies to those working in the automotive industry. No licensing, legislative, regulatory or certification requirements apply to this unit at the time of publication.
  • UNIT NAME
  • Follow environmental and sustainability best practice in an automotive workplace

  • UNIT CODE
  • AURAFA104
    Resolve routine problems in an automotive workplace
    UNIT CODE :
    AURAFA104
    Unit description :
    This unit describes the skills and knowledge required to identify and resolve routine basic problems commonly encountered in an automotive workplace.
  • UNIT NAME
  • Resolve routine problems in an automotive workplace

  • UNIT CODE
  • AURASA102
    Follow safe working practices in an automotive workplace
    UNIT CODE :
    AURASA102
    Unit description :
    This unit describes the skills and knowledge required to identify and follow safety and emergency procedures in an automotive workplace.
  • UNIT NAME
  • Follow safe working practices in an automotive workplace

  • UNIT CODE
  • AURSAA001
    Process customer complaints in an automotive workplace
    UNIT CODE :
    AURSAA001
    Unit description :
    This unit describes the performance outcomes required to deal with formal and informal complaints and negative feedback from customers.
  • UNIT NAME
  • Process customer complaints in an automotive workplace

  • UNIT CODE
  • AURSCA105
    Sell automotive products and services
    UNIT CODE :
    AURSCA105
    Unit description :
    This unit describes the skills and knowledge required to sell products and services in an automotive retail environment.
  • UNIT NAME
  • Sell automotive products and services

  • UNIT CODE
  • AURSCA106
    Promote automotive products and services
    UNIT CODE :
    AURSCA106
    Unit description :
    This unit describes the skills and knowledge required to promote automotive products and services. It involves applying a high level of product or service knowledge, promoting products and services to current and potential customers, establishing on-selling opportunities in a sales situation, and recommending complementary products and services to customers.
  • UNIT NAME
  • Promote automotive products and services

  • UNIT CODE
  • AURSLA001
    Comply with legal requirements when selling automotive products and services
    UNIT CODE :
    AURSLA001
    Unit description :
    This unit describes the performance outcomes required to locate, interpret and comply with legal requirements relating to the sale of automotive products and services to customers.
  • UNIT NAME
  • Comply with legal requirements when selling automotive products and services

CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Atherton
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Cairns
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Innisfail
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Bowen
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Charters Towers
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Mount Isa
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Burdekin
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Trade Training Centre Bohle)
Apprenticeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE

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Certificate III in Automotive Sales (AUR31020)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying

Selection criteria

Entry to this qualification is usually through an indenture as an apprentice or via Recognition of Prior Learning, RPL (see below). NB: In some cases, credit towards this qualification may apply from previously completed study. School based apprenticeships are also available. If you want to know more, please telephone Apprenticeships Info on 1800 210 210.

Minimum age: Entry into an apprenticeship or traineeship is generally limited to individuals who are 16 years of age or older. In special circumstances consideration may be given to individuals 13 years or older seeking to enter into an apprenticeship or traineeship. Queensland legislation applies age restrictions to particular apprenticeships and traineeships.

If you are under 18 years of age at the start date of your apprenticeship or traineeship, your parent or guardian must sign the training contract.

Education: Levels of education that should be attained prior to entry into the apprenticeship may be recommended but these are not mandatory unless the levels are set in legislation. If you want to know more please telephone Apprenticeships Info on 1800 210 210. All apprentices will complete a literacy and numeracy assessment as part of their training.

Resources required
  • Steel capped safety boots are required while engaged in work activities and while students are in designated areas of TAFE Queensland
  • Safety glasses
  • It is recommended that students have access to a reliable Internet connection to access a computer

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more