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SIR10116

Certificate I in Retail Services

Learn valuable skills and basic knowledge to kick start your career in retail services. You'll become competent in a range of activities and skills within the retail sector.

Apply Now
NEXT INTAKE On campus: Cairns Starts anytime Duration: up to 6 months
STUDY LOCATIONS Far North Queensland North Queensland Central Queensland
WAYS TO STUDY On campus
WHAT YOU'LL PAY
SEE Concession
$0
Concession
$0
Subsidised
$0
Full Fee
$1,705

Course overview

Learn valuable skills and basic knowledge to kick start your career in retail services. You'll become competent in a range of activities and skills within the retail sector.

According to the Australian Government's Job Outlook service, the retail sector is expected to see stable future growth during the next five years.

In this course you'll learn how to effectively work and communicate in a workplace to support your team and customer outcomes.

Successful completion of this qualification will give you the skills for a number of entry-level customer service roles, enabling you to seek employment as a frontline team member.

What can I do?

  • Customer Service Assistant
  • Frontline Sales Assistant

Course outcome:

SIR10116 Certificate I in Retail Services

Further study pathways

At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue to advance your career with further study options that will open up exciting employment opportunities in the retail industry.

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 2 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SIRXCOM001
    Communicate in the workplace to support team and customer outcomes
    UNIT CODE :
    SIRXCOM001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to use effective communication techniques with colleagues and customers from diverse backgrounds, and to complete work as part of a team.
  • UNIT NAME
  • Communicate in the workplace to support team and customer outcomes

  • UNIT CODE
  • SIRXIND001
    Work effectively in a service environment
    UNIT CODE :
    SIRXIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to work effectively in the retail environment by integrating knowledge of workplace rights and responsibilities, organisational policies and procedures into daily work activities.
  • UNIT NAME
  • Work effectively in a service environment

  • UNIT CODE
  • SIRXWHS001
    Work safely
    UNIT CODE :
    SIRXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to follow organisational policies and procedures for safe work practice.
  • UNIT NAME
  • Work safely

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Atherton
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Cairns
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Innisfail
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Kuranda
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Mareeba
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bowen
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Charters Towers
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Mount Isa
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Palm Island
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Burdekin
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Whitsundays (Cannonvale)
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Ingham
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
Townsville (Pimlico)
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mackay
Anytime
up to 6 months
Part time
Mixed mode
  • SEE Concession: $0
  • Concession: $0
  • Subsidised: $0
  • Full fee: $1,705

Download Brochure

Certificate I in Retail Services (SIR10116)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more