Start your career in the health care sector with this entry-level course and develop the basic skills needed to work within a variety of health environments in support roles.
HLT23215 Certificate II in Health Support Services
TAFE at School Subsidised | $0 |
Begin your career in healthcare with this entry-level course. This qualification will give you the foundation skills necessary to work in an assistant role in a health, aged or residential care setting, or to undertake further study in the field. Australia's healthcare industry is a strong-growth sector with more than 50,000 jobs expected to open in the next five years.
This course will equip you to work with people from diverse backgrounds, recognise healthy body systems, respond to behaviours of concern, and transport patients. Our highly-experienced industry professionals will guide you every step of the way to ensure your transition into the health sector is a success.
Successful completion of this course will qualify you to work in an assistance role in a health care facility as a ward assistant, orderly, food services assistant or laundry services worker. It will also give you the foundation skills you need to undertake further study in the industry.
Use this course to pathway to higher qualifications in aged care, individual support, or nursing.
Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school, and completing Year 12, gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.
The successful achievement of this qualification requires you to complete all core and 8 elective units from the list below.
UNIT CODE | UNIT NAME | |
---|---|---|
CHCDIV001Work with diverse peopleUnit code: CHCDIV001 Unit description: This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. |
Work with diverse people | |
CHCCOM005Communicate and work in health or community servicesUnit code: CHCCOM005 Unit description: This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers. |
Communicate and work in health or community services | |
HLTINF001Comply with infection prevention and control policies and proceduresUnit code: HLTINF001 Unit description: This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks. |
Comply with infection prevention and control policies and procedures | |
HLTWHS001Participate in workplace health and safetyUnit code: HLTWHS001 Unit description: This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility. |
Participate in workplace health and safety |
UNIT CODE | UNIT NAME | |
---|---|---|
BSBADM101Use business equipment and resourcesUnit code: BSBADM101 Unit description: This unit describes the skills and knowledge required to choose equipment and resources to complete a variety of tasks under direct supervision. It applies to individuals looking to develop the basic skills and knowledge required to use a variety of business equipment. |
Use business equipment and resources | |
BSBCUS201Deliver a service to customersUnit code: BSBCUS201 Unit description: This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback. |
Deliver a service to customers | |
BSBITU201Produce simple word processed documentsUnit code: BSBITU201 Unit description: This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings. |
Produce simple word processed documents | |
BSBWOR202Organise and complete daily work activitiesUnit code: BSBWOR202 Unit description: This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task. |
Organise and complete daily work activities | |
BSBWOR203Work effectively with othersUnit code: BSBWOR203 Unit description: This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. |
Work effectively with others | |
CHCCCS010Maintain a high standard of serviceUnit code: CHCCCS010 Unit description: This unit describes the skills and knowledge to deliver and maintain a high standard of service. |
Maintain a high standard of service | |
CHCCCS012Prepare and maintain bedsUnit code: CHCCCS012 Unit description: This unit describes the skills and knowledge required to apply bed making and cleaning practices to a range of beds to ensure that people can safely occupy a clean bed. |
Prepare and maintain beds | |
CHCCCS020Respond effectively to behaviours of concernUnit code: CHCCCS020 Unit description: This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties. |
Respond effectively to behaviours of concern | |
CHCCCS026Transport individualsUnit code: CHCCCS026 Unit description: This unit describes the skills and knowledge required to provide safe, timely and efficient transportation of people from one location to another at a particular site, or to other sites. |
Transport individuals | |
HLTAAP001Recognise healthy body systemsUnit code: HLTAAP001 Unit description: This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body. |
Recognise healthy body systems | |
HLTAID003Provide first aidUnit code: HLTAID003 Unit description: This unit of competency describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, include community and workplace settings. |
Provide first aid | |
HLTFSE001Follow basic food safety practicesUnit code: HLTFSE001 |
Follow basic food safety practices | |
HLTHSS005Undertake routine stock maintenanceUnit code: HLTHSS005 |
Undertake routine stock maintenance | |
HLTWHS005Conduct manual tasks safelyUnit code: HLTWHS005 Unit description: This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner. |
Conduct manual tasks safely |
Note: For some courses, not all electives are available at all campuses.
Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Alexandra Hills | 01 February 2021 | 1 year | Part time 1 day per week | Classroom | TAFE at School Subsidised: $0 |
Loganlea | 01 February 2021 | 1 year | Part time 1 day per week | Classroom | TAFE at School Subsidised: $0 |
South Bank | 01 February 2021 | 1 year | Part time 1 day per week | Classroom | TAFE at School Subsidised: $0 |
Caboolture | 01 February 2021 | 1 year | Part time 1 day per week | Classroom | TAFE at School Subsidised: $0 |
Ipswich | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Hervey Bay | 03 February 2021 | 1 year | Part time 1 day per week Wednesday |
Classroom | TAFE at School Subsidised: $0 |
Kingaroy | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Nurunderi | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Bundaberg | 04 February 2021 | 1 year | Part time 1 day per week Thursday |
Classroom | TAFE at School Subsidised: $0 |
Gympie | 04 February 2021 | 1 year | Part time 1 day per week Thursday |
Classroom | TAFE at School Subsidised: $0 |
Maryborough | 04 February 2021 | 1 year | Part time 1 day per week Thursday |
Classroom | TAFE at School Subsidised: $0 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Sunshine Coast Health Institute | 05 February 2021 | 1 year | Part time 1 day per week Friday |
Classroom | TAFE at School Subsidised: $0 |
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
---|---|---|---|---|---|
Roma | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Warwick | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Toowoomba | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
Charleville | 03 February 2021 | 1 year | 1 day per week, plus 40 hours of Vocational Placement | Classroom | TAFE at School Subsidised: $0 |
You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.
Course placements are subject to availability.
HLT23215 Certificate II in Health Support Services
QCE points: 4
Information is current at time of publishing, to confirm the QCE points for your course please visit the Queensland Curriculum & Assessment Authority (QCAA) website.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
There are no formal entry requirements for this course.
You must be in your senior years of high school as well as meet the following criteria:
It is recommanded that you wear closed toe black, leather shoes and have a personal stationary (pens and paper) and a valid email address
IMPORTANT NOTICE:
While TAFE Queensland will make every effort to minimise disruption to study, the current COVID-19 pandemic situation may cause delays with completion of this course.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways