Unit code: CHCDIV001

Unit description:

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

Unit code: CHCCOM005

Unit description:

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

Unit code: HLTINF001

Unit description:

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

Unit code: HLTWHS001

Unit description:

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others. The unit applies to all workers who require knowledge of workplace health and safety (WHS) to carry out their own work, either under direct supervision or with some individual responsibility.

Unit code: BSBADM101

Unit description:

This unit describes the skills and knowledge required to choose equipment and resources to complete a variety of tasks under direct supervision. It applies to individuals looking to develop the basic skills and knowledge required to use a variety of business equipment.

Unit code: BSBCUS201

Unit description:

This unit describes the skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.

Unit code: BSBITU201

Unit description:

This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.

Unit code: BSBWOR202

Unit description:

This unit describes the skills and knowledge required to seek feedback for performance improvement and use current technology appropriate to the task.

Unit code: BSBWOR203

Unit description:

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

Unit code: CHCCCS010

Unit description:

This unit describes the skills and knowledge to deliver and maintain a high standard of service.

Unit code: CHCCCS012

Unit description:

This unit describes the skills and knowledge required to apply bed making and cleaning practices to a range of beds to ensure that people can safely occupy a clean bed.

Unit code: CHCCCS020

Unit description:

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

Unit code: CHCCCS026

Unit description:

This unit describes the skills and knowledge required to provide safe, timely and efficient transportation of people from one location to another at a particular site, or to other sites.

Unit code: HLTAAP001

Unit description:

This unit describes the skills and knowledge required to work with basic information about the human body and to recognise and promote ways to maintain healthy functioning of the body.

Unit code: HLTAID003

Unit description:

This unit of competency describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, include community and workplace settings.

Unit code: HLTFSE001

Unit code: HLTHSS005

Unit code: HLTWHS005

Unit description:

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner.