At a glance
Enhance your opportunities and gain the practical skills to succeed in an office or business environment. This course is perfect for people looking to work as an administration officer or office assistant.
JOB PROSPECTS
- Accounts Clerk
- Accounts Payable Clerk
- General Clerk
- Junior Personal Assistant
- Office Assistant
- Receptionist
- Word Processor
COURSE OUTCOME
BSB30115 Certificate III in Business
Course overview
Establish yourself in business with this entry-level course offered exclusively to Aboriginal and Torres Strait Islander students. This qualification will give you the practical skills you need to succeed in a wide range of business related roles.
According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job opening expected over the next five years, ensuring strong job outcomes for graduates.
This course will give you a sound basis in workplace health and safety and offers various streams of practical skills including maintaining business resources, operational plan support, contributions to team effectiveness, purchase of goods and services, and customer complaints. You will be led by industry professionals who will guide you through your course and enable you to successfully reach your goals.
Successful completion of this course gives you the skills to seek entry-level employment in a wide range of roles. You will also be perfectly placed for further study at a diploma level or above.
This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >
Courses designed specifically for Aboriginal and Torres Strait Islander students include intensive blocks of training on campus known as residential blocks. Funding support is available for students who need to travel away from their communities to cover necessities like travel, accommodation, and meals. To see if you're eligible contact our student support officers.
Units
The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| BSBWHS302 |
Apply knowledge of WHS legislation in the workplace | |
| UNIT CODE | UNIT NAME | |
|---|---|---|
| BSBADM307 |
Organise schedules | |
| BSBCMM301 |
Process customer complaints | |
| BSBCUS301 |
Deliver and monitor a service to customers | |
| BSBDIV301 |
Work effectively with diversity | |
| BSBINN301 |
Promote innovation in a team environment | |
| BSBITU212 |
Create and use spreadsheets | |
| BSBITU312 |
Create electronic presentations | |
| BSBITU313 |
Design and produce digital text documents | |
| BSBITU314 |
Design and produce spreadsheets | |
| BSBWOR301 |
Organise personal work priorities and development | |
| BSBWRT301 |
Write simple documents | |
Note: For some courses, not all electives are available at all campuses.
Ways to study
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
What you need to know about studying on campus
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more
What you need to know about apprenticeships and traineeships
Eligibility
You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).
COST
Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.
Get In touch
Find out how we can tailor a training package specifically for you.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways
Payment options
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Upfront payment
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Payment plan
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Important Information
Entry requirements
There are no formal entry requirements for this course.
Selection criteria
To complete this program you must:-
- identify as Aboriginal and Torres Strait Islander, as this training product has been developed specifically for you in support of equity policy for post compulsory education; and
- attend an interview to determine your literacy and numeracy skill levels and discuss study arrangements. This is important as you need to commit to attending 5 residential blocks in Cairns.
Also, it is highly recommended you have an understanding of computer applications and basic finance operations.
Resources required
No specific resources are required to successfully complete this course however students will need to provide their own USB and stationery.
It is recommended that students have access to a reliable Internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.
Need to know
To complete this program you are required to complete a combination of face to face residential block training and flexible self-paced learning. The residential block training consists of 4 x 2 week blocks and 1 x 1 week block. All units will be delivered during the residential blocks, with access to computers and learning support. You'll be required to complete some activities and assessments in your own time. Teacher support will be available.
Assessment Methods
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
How to apply
Recognition of Prior Learning (RPL) and credit transfers
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
Get started with TAFE Queensland
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways 