Enhance your opportunities and gain the practical skills to succeed in an office or business environment. This course is perfect for people looking to work as an administration officer or office assistant.
BSB30115 Certificate III in Business
Subsidised | $500 |
Concession | $500 |
Full fee | $3,570 |
Establish yourself in business with this entry-level course offered exclusively to Aboriginal and Torres Strait Islander students. This qualification will give you the practical skills you need to succeed in a wide range of business related roles.
According to the Australia Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job opening expected over the next five years, ensuring strong job outcomes for graduates.
This course will give you a sound basis in workplace health and safety and offers various streams of practical skills including maintaining business resources, operational plan support, contributions to team effectiveness, purchase of goods and services, and customer complaints. You will be led by industry professionals who will guide you through your course and enable you to successfully reach your goals.
Successful completion of this course gives you the skills to seek entry-level employment in a wide range of roles. You will also be perfectly placed for further study at a diploma level or above.
Courses designed specifically for Aboriginal and Torres Strait Islander students include intensive blocks of training on campus known as residential blocks. Funding support is available for students who need to travel away from their communities to cover necessities like travel, accommodation, and meals. To see if you're eligible contact our student support officers.
TAFE Queensland boasts state-of-the-art technology and facilities that enable you to shape where your study can take you. You'll graduate ahead of the pack with the latest industry-relevant skills that employers are looking for.
The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.
UNIT CODE | UNIT NAME | |
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BSBWHS302Apply knowledge of WHS legislation in the workplaceUnit code: BSBWHS302 Unit description: This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace. |
Apply knowledge of WHS legislation in the workplace |
Note: Not all electives are available at all campuses.
UNIT CODE | UNIT NAME | |
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BSBADM307Organise schedulesUnit code: BSBADM307 Unit description: This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems. |
Organise schedules | |
BSBCMM301Process customer complaintsUnit code: BSBCMM301 Unit description: This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers. |
Process customer complaints | |
BSBCUS301Deliver and monitor a service to customersUnit code: BSBCUS301 Unit description: This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service. |
Deliver and monitor a service to customers | |
BSBDIV301Work effectively with diversityUnit code: BSBDIV301 Unit description: This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work. |
Work effectively with diversity | |
BSBINN301Promote innovation in a team environmentUnit code: BSBINN301 Unit description: This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. |
Promote innovation in a team environment | |
BSBITU212Create and use spreadsheetsUnit code: BSBITU212 Unit description: This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using both cloud-based and non-cloud based spreadsheet applications. |
Create and use spreadsheets | |
BSBITU312Create electronic presentationsUnit code: BSBITU312 Unit description: This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms. |
Create electronic presentations | |
BSBITU313Design and produce digital text documentsUnit code: BSBITU313 Unit description: This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms. |
Design and produce digital text documents | |
BSBITU314Design and produce spreadsheetsUnit code: BSBITU314 |
Design and produce spreadsheets | |
BSBWOR301Organise personal work priorities and developmentUnit code: BSBWOR301 Unit description: This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence. |
Organise personal work priorities and development | |
BSBWRT301Write simple documentsUnit code: BSBWRT301 Unit description: This unit describes the skills and knowledge required to plan, draft and finalise a basic document. |
Write simple documents |
Note: Not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
Campus | START DATES
![]() When your course is scheduled to begin |
Duration | WORKLOAD
![]() How much time you will need to commit to successfully complete your course, combining face-to-face and self-directed study and any required placements. |
STUDY MODE
![]() Also known as delivery mode, this is how your training is delivered. Learn more |
COST
![]() The cost of your course may vary, depending on your eligibility for funding, subsidies or concessions. See the payment options section for more information. Learn more |
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Cairns | 23 March 2020 | 9 months | Full time residential blocks | Mixed mode | Full fee: $3,570 Subsidised: $500 Concession: $500 |
Townsville (Pimlico) | 23 March 2020 | 9 months | Full time residential blocks | Mixed mode | Full fee: $3,570 Subsidised: $500 Concession: $500 |
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more
Campus | Apprenticeship / Traineeship | Delivery Mode
![]() The way your training is delivered. |
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Workplace
![]() Train and be assessed in your current workplace. |
DROP IN DAYS
![]() Train with a teacher at a TAFE Queensland facility without an appointment. |
BLOCK TRAINING
![]() Flexible training offered in blocks ranging from three days to six weeks. |
DAY RELEASE
![]() Weekly scheduled training at a TAFE Queensland facility, planned in advance. |
MOBILE VAN
![]() Training undertaken at your workplace with TAFE Queensland tools and equipment. |
Mixed mode
![]() A combination of two or more delivery modes. |
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Cairns | Traineeship |
You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).
Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.
Find out how we can tailor a training package specifically for you.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
There are no formal entry requirements for this course.
To complete this program you must:-
Also, it is highly recommended you have an understanding of computer applications and basic finance operations.
No specific resources are required to successfully complete this course however students will need to provide their own USB and stationery.
It is recommended that students have access to a reliable Internet connection to access TAFE Queensland's online learning system, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for students to use at all TAFE Queensland locations.
To complete this program you are required to complete a combination of face to face residential block training and flexible self-paced learning. The residential block training consists of 4 x 2 week blocks and 1 x 1 week block. All units will be delivered during the residential blocks, with access to computers and learning support. You'll be required to complete some activities and assessments in your own time. Teacher support will be available.
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways