How Nicola found focus and a future

"I was scared I might make a costly mistake if I started my own business," Nicola said.

"Or that I’d never fully grasp everything I needed to know to run operations properly. I felt stuck."

At 28, Nicola discovered TAFE Queensland’s Diploma of Hospitality Management (SIT50422 ) at the Robina campus. A course designed for hands-on learning and real-world skills.

"TAFE Queensland gave me hope," she said.

"The teaching style suits the way I learn. It’s flexible, practical and supportive. Instead of feeling overwhelmed, I feel empowered."

"With ADHD I knew I needed a style that worked for me. TAFE’s focus on real-world skills and work placements is perfect."

She’s already putting her skills into practice at the campus’ Greenfields Bar & Restaurant, learning everything from budgeting and rostering to marketing plans and guest service.

"That experience made a real difference," Nicola said.

"It showed me what running a professional, high-standard operation looks like. Every skill I’m learning, I’ll carry into my future business."

That learning experience led to paid positions at Seedpod Cafe and Robina Events Centre (REC) -  both located within TAFE Queensland's Robina campus. 

Her teachers have been pivotal in building her confidence.

"They made me feel like mistakes are part of learning, not something to be scared of," she said.

" I appreciate how they share their own industry stories, show enthusiasm for trends and genuinely inspire you to get involved."

For Nicola, hospitality isn’t just a job, it’s a way to make people feel valued.

"Just remembering a customer’s name can put a smile on their face. That’s why I love this industry, it’s about people," said Nicola.

"And thanks to TAFE, I now know how to make that more than just a passion, it can be a career."