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SIT50416 | 091046K

Diploma of Hospitality Management

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

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NEXT INTAKE On campus: South Bank Start date: 23 Jan 2023 Duration: 1 year
STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Darling Downs and South West Far North Queensland North Queensland
WAYS TO STUDY On campus International
WHAT YOU'LL PAY
Concession
$5,575 - $5,660
Subsidised
$5,575 - $5,660
Full Fee
$15,740 - $15,750
International
$17,000
Eligibility Calculator

Course overview

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

According to the Australian Government's Job Outlook service, the number of people working as hotel service managers such as front office manager, head housekeeper, or hotel concierge is expected to grow over the next five years. There are likely to be around 6,000 job openings in this sector over the next five years.

This course covers managerial skills including rostering, budgeting, marketing, and people management. You will also learn customer service skills in our training restaurants, as well as how to operate a bar and prepare espresso coffee.

This qualification will improve your ability to lead and manage teams in the hospitality industry. You'll graduate with the skills required to work as a restaurant manager, sous chef or motel manager.

What can I do?

  • Motel Manager
  • Sous Chef
  • Restaurant Manager
  • Banquet Manager
  • Functions Manager
  • Cafe or Restaurant Manager
  • Bar Manager
  • Chef de Cuisine
  • Club Manager
  • Executive Housekeeper
  • Front Office Manager
  • Kitchen Manager
  • Unit Manager (Catering Operations)

Course outcome:

SIT50416 Diploma of Hospitality Management

Choose a specialisation

Depending on your location TAFE Queensland offers specialised streams in this high level qualification. South West based students enrolling in this course can learn a wide range of cookery skills and develop sound knowledge of kitchen operations by choosing the Cookery specialisation.

World-class teachers

Our teachers are the best of the best. They are at the forefront of their industry and their connections keep them deeply embedded in hospitality at a local and global level, ensuring they know what the employers of tomorrow are looking for.

What you will study

The successful achievement of this qualification requires you to complete all core and 15 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBMGT517
    Manage operational plan
    UNIT CODE :
    BSBMGT517
    Unit description :

    This unit describes the skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans.

  • UNIT NAME
  • Manage operational plan

  • UNIT CODE
  • BSBDIV501
    Manage diversity in the workplace
    UNIT CODE :
    BSBDIV501
    Unit description :

    This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

  • UNIT NAME
  • Manage diversity in the workplace

  • UNIT CODE
  • SITXCCS007
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXCCS008
    Develop and manage quality customer service practices
    UNIT CODE :
    SITXCCS008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
  • UNIT NAME
  • Develop and manage quality customer service practices

  • UNIT CODE
  • SITXCOM005
    Manage conflict
    UNIT CODE :
    SITXCOM005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
  • UNIT NAME
  • Manage conflict

  • UNIT CODE
  • SITXFIN003
    Manage finances within a budget
    UNIT CODE :
    SITXFIN003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXFIN004
    Prepare and monitor budgets
    UNIT CODE :
    SITXFIN004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
  • UNIT NAME
  • Prepare and monitor budgets

  • UNIT CODE
  • SITXGLC001
    Research and comply with regulatory requirements
    UNIT CODE :
    SITXGLC001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance. The unit applies to regulatory requirements for day-to-day business operations in all tourism, travel, hospitality and event sectors and to special requirements for one-off events. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.
  • UNIT NAME
  • Research and comply with regulatory requirements

  • UNIT CODE
  • SITXHRM002
    Roster staff
    UNIT CODE :
    SITXHRM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets. This unit applies to individuals responsible for developing staff rosters for situations involving potentially large numbers of staff working across a range of different service periods or shifts. It does not apply to small office environments. It applies to senior personnel who operate independently or with limited guidance from others, including dedicated specialist staff or operational supervisors and managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Roster staff

  • UNIT CODE
  • SITXHRM003
    Lead and manage people
    UNIT CODE :
    SITXHRM003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT001
    Monitor work operations
    UNIT CODE :
    SITXMGT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT002
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXWHS003
    Implement and monitor work health and safety practices
    UNIT CODE :
    SITXWHS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
  • UNIT NAME
  • Implement and monitor work health and safety practices

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
04 Oct 2022
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
Ipswich
04 Oct 2022
1 year
4 days per week - Cookery Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,750
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • Concession: $5,660
  • Subsidised: $5,660
  • Full fee: $15,740
Ipswich
23 Jan 2023
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • Concession: $5,660
  • Subsidised: $5,660
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
23 Jan 2023
1 year
Full time 3 days per week
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
04 Oct 2022
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
Toowoomba
04 Oct 2022
1 year
4 days per week - Cookery Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,750
Toowoomba
23 Jan 2023
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
South Bank
10 Jul 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $17,000
Robina
10 Jul 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
23 Jan 2023
1 year
Full time 3 days per week
Classroom
  • International: $17,000
Mooloolaba
10 Jul 2023
1 year
Full time 3 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
Toowoomba
10 Jul 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Cairns
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Whitsundays (Cannonvale)
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Townsville (Pimlico)
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Whitsundays (Cannonvale)
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Townsville (Pimlico)
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
04 Oct 2022
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
Ipswich
04 Oct 2022
1 year
4 days per week - Cookery Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,750
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • Concession: $5,660
  • Subsidised: $5,660
  • Full fee: $15,740
Ipswich
23 Jan 2023
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • Concession: $5,660
  • Subsidised: $5,660
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
23 Jan 2023
1 year
Full time 3 days per week
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
04 Oct 2022
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
Toowoomba
04 Oct 2022
1 year
4 days per week - Cookery Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,750
Toowoomba
23 Jan 2023
1 year
4 days per week - Food and Beverage Focus
Classroom
  • Concession: $5,575
  • Subsidised: $5,575
  • Full fee: $15,740
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
South Bank
10 Jul 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $17,000
Robina
10 Jul 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
23 Jan 2023
1 year
Full time 3 days per week
Classroom
  • International: $17,000
Mooloolaba
10 Jul 2023
1 year
Full time 3 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
23 Jan 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
Toowoomba
10 Jul 2023
1 year
Full time 4 days per week
Classroom
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Cairns
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Whitsundays (Cannonvale)
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Townsville (Pimlico)
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Whitsundays (Cannonvale)
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000
Townsville (Pimlico)
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $17,000