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SIT50422 | CRICOS: 112779F

Diploma of Hospitality Management

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

Apply now
STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Darling Downs and South West Far North Queensland North Queensland
WAYS TO STUDY On campus Online International
LAST CHANCE TO APPLY Start date: 26 Feb 2024 Duration: 1 year View all intakes
WHAT YOU'LL PAY
Concession
$10,025 - $11,130
Subsidised
$11,455 - $12,560
Full Fee
$16,235 - $17,340
International
$19,800
Eligibility calculator

Course overview

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

According to the Australian Government's Job Outlook service, the number of people working as hotel service managers such as front office manager or hotel concierge is expected to grow over the next five years. There are likely to be around 6,000 job openings in this sector over the next five years.

This course covers managerial skills including rostering, budgeting, marketing, and people management. You will also learn customer service skills in our training restaurants, as well as how to operate a bar and prepare espresso coffee.

This qualification will improve your ability to lead and manage teams in the hospitality industry. You'll graduate with the skills required to work as a restaurant manager, sous chef or motel manager.

What can I do?

  • Motel Manager
  • Sous Chef
  • Restaurant Manager
  • Banquet Manager
  • Functions Manager
  • Cafe or Restaurant Manager
  • Bar Manager
  • Chef de Cuisine
  • Club Manager
  • Front Office Manager
  • Kitchen Manager
  • Unit Manager (Catering Operations)

Course outcome:

SIT50422 Diploma of Hospitality Management

Join our Virtual Classroom

100% virtual delivery without compromising on quality and without any on-campus commitments. Real-time interaction and learning between students and educators. Flexibility to study anytime, anywhere, 24/7, classes are recorded for your convenience.

Collaborative learning environments in timetabled virtual classes, two nights a week, plus the opportunity to attend a one-day virtual workshop per skillset.

Complete a specialised skill set or the full qualification. Enrolment opportunities every 8 weeks and multiple intakes per year. Learn more>

World-class teachers

Our teachers are the best of the best. They are at the forefront of their industry and their connections keep them deeply embedded in hospitality at a local and global level, ensuring they know what the employers of tomorrow are looking for.

What you will study

The successful achievement of this qualification requires you to complete all core and 17 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITXCCS015
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS015
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations and take responsibility for resolving complaints.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXCCS016
    Develop and manage quality customer service practices
    UNIT CODE :
    SITXCCS016
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service.
  • UNIT NAME
  • Develop and manage quality customer service practices

  • UNIT CODE
  • SITXCOM010
    Manage conflict
    UNIT CODE :
    SITXCOM010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation.
  • UNIT NAME
  • Manage conflict

  • UNIT CODE
  • SITXFIN009
    Manage finances within a budget
    UNIT CODE :
    SITXFIN009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXFIN010
    Prepare and monitor budgets
    UNIT CODE :
    SITXFIN010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance.
  • UNIT NAME
  • Prepare and monitor budgets

  • UNIT CODE
  • SITXGLC002
    Identify and manage legal risks and comply with law
    UNIT CODE :
    SITXGLC002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to identify and manage legal risks and comply with laws applicable to specific business operations. It requires the ability to identify legal risks, access and interpret regulatory information, and determine action required to manage legal risks and to comply with applicable laws.
  • UNIT NAME
  • Identify and manage legal risks and comply with law

  • UNIT CODE
  • SITXHRM008
    Roster staff
    UNIT CODE :
    SITXHRM008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, administer and communicate staff rosters. It requires the ability to plan rosters according to industrial provisions, operational efficiency requirements, and within wage budgets.
  • UNIT NAME
  • Roster staff

  • UNIT CODE
  • SITXHRM009
    Lead and manage people
    UNIT CODE :
    SITXHRM009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people individually and in teams, and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT004
    Monitor work operations
    UNIT CODE :
    SITXMGT004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT005
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXWHS007
    Implement and monitor work health and safety practices
    UNIT CODE :
    SITXWHS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health, safety and security practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records.
  • UNIT NAME
  • Implement and monitor work health and safety practices

  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • demo View comparison chart
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Ipswich
On campus with some online
15 Apr 2024
1 year
Full time 4 days per week - Cookery Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

15 Apr 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 4 days per week - Cookery Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Ipswich
On campus with some online
15 Apr 2024
1 year
Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

15 Apr 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On Campus
08 Jul 2024
1 year
Full time 4 days per week
  • Concession: $11,125
  • Subsidised: $12,550
  • Full fee: $17,325
demo

South Bank

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 4 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,125
  • Subsidised: $12,550
  • Full fee: $17,325
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Ipswich
On campus with some online
08 Jul 2024
1 year
Full time 4 days per week - Cookery Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 4 days per week - Cookery Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Ipswich
On campus with some online
08 Jul 2024
1 year
Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Ipswich
On campus with some online
30 Sep 2024
1 year
Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

30 Sep 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 3 days on campus and 1 virtual class per week - Food and Beverage Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Ipswich
On campus with some online
30 Sep 2024
1 year
Full time 4 days per week - Cookery Focus
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Ipswich

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

30 Sep 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 4 days per week - Cookery Focus

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Robina
On campus with some online
08 Jul 2024
1 year
Full time 3 days per week
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Robina

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 3 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Mooloolaba
On Campus
08 Jul 2024
1 year
Full time 3 days per week
  • Concession: $11,130
  • Subsidised: $12,560
  • Full fee: $17,340
demo

Mooloolaba

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%