SIT50316 | 092400M

Diploma of Event Management

Take your career in events to the next level with this advanced-level course that will qualify you to work as a conference or venue coordinator, or an event or exhibition planner.

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NEXT INTAKE On campus: South Bank Start date: 23 Jan 2023 Duration: 1 year

STUDY LOCATIONS Greater Brisbane Gold Coast Far North Queensland North Queensland

WAYS TO STUDY On campus Online International

WHAT YOU'LL PAY

Concession

$6,290 - $8,910

Subsidised

$7,315 - $9,635

Full Fee

$10,715 - $13,930

International

$15,400

Eligibility Calculator

Course overview

Upgrade your career in events with this advanced-level qualification. Events is an exciting, fast-paced industry that requires you to work effectively as part of a team to create memorable experiences for your audience.

This award winning diploma will give you the specialised skills and knowledge to be an expert event manager. Our highly-experienced team of industry professionals are the best in the business and will ensure you gain hands-on and theoretical knowledge in the workplace and our state-of-the-art facilities using the latest industry software.

The course covers how to lead and manage people, coordinate marketing activities, creatively collaborate and manage financial budgets. Successful completion of this course will qualify you to work as a conference or venue coordinator, or an event or exhibition manager and provide you the foundation knowledge to pursue further studies in your field.

What can I do?

Conference Coordinator
Event or Exhibition Planner
Function Coordinator
Venue Coordinator
Staging Coordinator

Course outcome:

SIT50316 Diploma of Event Management

University pathways

If you complete a TAFE Queensland diploma you can take advantage of our diploma-to-degree pathway options. Get in the fast lane and jump straight into the second year of a related bachelor’s degree at some of Australia’s top universities. You’ll graduate with two qualifications in the same time it would normally take to complete one, giving you a competitive edge in the job market.

Industry-embedded teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 9 elective units from the list below. You will also be required to undertake 70 hours of vocational placement in an approved setting.

Online Virtual Classroom
You will be required to undertake 35 hours of vocational placement in an approved setting.

UNIT CODE
UNIT NAME

UNIT CODE
SITEEVT001

Source and use information on the events industry

UNIT CODE :
SITEEVT001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
UNIT NAME
Source and use information on the events industry

UNIT CODE
SITEEVT003

Coordinate on-site event registrations

UNIT CODE :
SITEEVT003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.
UNIT NAME
Coordinate on-site event registrations

UNIT CODE
SITEEVT008

Manage event staging components

UNIT CODE :
SITEEVT008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to analyse event staging requirements and organise and monitor different staging services and products. It requires the ability to use advanced planning, organisation and communication skills combined with detailed knowledge of the event management process and broad understanding of specialist component services.
UNIT NAME
Manage event staging components

UNIT CODE
SITEEVT010

Manage on-site event operations

UNIT CODE :
SITEEVT010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to manage on-site operational activities for the staging of events. It requires the ability to finalise operational plans, oversee event set-up, execution and break-down, and evaluate the operational success of events.
UNIT NAME
Manage on-site event operations

UNIT CODE
SITXCCS007

Enhance customer service experiences

UNIT CODE :
SITXCCS007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
UNIT NAME
Enhance customer service experiences

UNIT CODE
SITXFIN003

Manage finances within a budget

UNIT CODE :
SITXFIN003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
UNIT NAME
Manage finances within a budget

UNIT CODE
SITXHRM003

Lead and manage people

UNIT CODE :
SITXHRM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
UNIT NAME
Lead and manage people

UNIT CODE
SITXMGT001

Monitor work operations

UNIT CODE :
SITXMGT001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
UNIT NAME
Monitor work operations

UNIT CODE
SITXMGT002

Establish and conduct business relationships

UNIT CODE :
SITXMGT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
UNIT NAME
Establish and conduct business relationships

UNIT CODE
SITXMGT003

Manage projects

UNIT CODE :
SITXMGT003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop project plans, implement project activities, monitor progress to ensure objectives are achieved, and evaluate all aspects of projects.
UNIT NAME
Manage projects

UNIT CODE
SITXWHS002

Identify hazards, assess and control safety risks

UNIT CODE :
SITXWHS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. All people working at all levels can participate in risk assessments which are commonly conducted as a team effort. Frontline operational personnel, who operate with some level of independence and under limited supervision, would assist other colleagues during the process. Individuals may conduct the assessments independently of others. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to conduct risk assessments involving their workers to manage the safety of those workers and anyone else in the workplace.
UNIT NAME
Identify hazards, assess and control safety risks

UNIT CODE
UNIT NAME

North and Far North Queensland

North and Far North Queensland

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

UNIT CODE
BSBITU306

Design and produce business documents

UNIT CODE :
BSBITU306

Unit description :

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBSUS401

Implement and monitor environmentally sustainable work practices

UNIT CODE :
BSBSUS401

Unit description :
This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
UNIT NAME
Implement and monitor environmentally sustainable work practices

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
SITEEVT007

Select event venues and sites

UNIT CODE :
SITEEVT007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and select venues or sites for events. It requires the ability to analyse event plans to determine venue or site requirements; develop selection specifications; and assess, choose and contract venues or sites.
UNIT NAME
Select event venues and sites

UNIT CODE
SITHFAB002

Provide responsible service of alcohol

UNIT CODE :
SITHFAB002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol. Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff. This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
UNIT NAME
Provide responsible service of alcohol

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

Greater Brisbane (excluding Ipswich)

Greater Brisbane (excluding Ipswich)

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

UNIT CODE
SITXMPR002

Create a promotional display or stand

UNIT CODE :
SITXMPR002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create a display or stand for promotional purposes. It requires the ability to identify the objectives of the promotion, determine the audience, select all display components and assemble the display or stand.
UNIT NAME
Create a promotional display or stand

UNIT CODE
SITXCOM005

Manage conflict

UNIT CODE :
SITXCOM005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
UNIT NAME
Manage conflict

UNIT CODE
SITEEVT007

Select event venues and sites

UNIT CODE :
SITEEVT007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and select venues or sites for events. It requires the ability to analyse event plans to determine venue or site requirements; develop selection specifications; and assess, choose and contract venues or sites.
UNIT NAME
Select event venues and sites

UNIT CODE
SITEEVT005

Plan in-house events or functions

UNIT CODE :
SITEEVT005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan the delivery of events or functions in a commercial venue. It requires the ability to identify customer operational needs and preferences, prepare and confirm event proposals, and finalise operational documents for the delivery of events. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event coordinators who operate independently, and are responsible for making a range of operational decisions. They may work in commercial event or function venues, such as hotels, clubs, theatres, and convention and exhibition centres.
UNIT NAME
Plan in-house events or functions

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
BSBITU306

Design and produce business documents

UNIT CODE :
BSBITU306

Unit description :

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

Gold Coast

Gold Coast

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
SITEEVT007

Select event venues and sites

UNIT CODE :
SITEEVT007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and select venues or sites for events. It requires the ability to analyse event plans to determine venue or site requirements; develop selection specifications; and assess, choose and contract venues or sites.
UNIT NAME
Select event venues and sites

UNIT CODE
SITHFAB002

Provide responsible service of alcohol

UNIT CODE :
SITHFAB002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol. Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff. This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
UNIT NAME
Provide responsible service of alcohol

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITXHRM005

Manage volunteers

UNIT CODE :
SITXHRM005

Unit description :
This unit covers the performance outcomes, skills and knowledge required to manage a volunteer workforce, maximising the retention of its members. It requires the ability to determine and evaluate volunteer staffing requirements, and recruit, select and train volunteers.
UNIT NAME
Manage volunteers

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

UNIT CODE
SITXMPR006

Obtain and manage sponsorship

UNIT CODE :
SITXMPR006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to obtain and manage sponsorship for a business activity, product, service or event.
UNIT NAME
Obtain and manage sponsorship

Darling Downs and South West (including Ipswich)

Darling Downs and South West (including Ipswich)

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

UNIT CODE
BSBITU306

Design and produce business documents

UNIT CODE :
BSBITU306

Unit description :

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.
UNIT NAME
Design and produce business documents

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
SITEEVT005

Plan in-house events or functions

UNIT CODE :
SITEEVT005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan the delivery of events or functions in a commercial venue. It requires the ability to identify customer operational needs and preferences, prepare and confirm event proposals, and finalise operational documents for the delivery of events. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event coordinators who operate independently, and are responsible for making a range of operational decisions. They may work in commercial event or function venues, such as hotels, clubs, theatres, and convention and exhibition centres.
UNIT NAME
Plan in-house events or functions

UNIT CODE
SITEEVT007

Select event venues and sites

UNIT CODE :
SITEEVT007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and select venues or sites for events. It requires the ability to analyse event plans to determine venue or site requirements; develop selection specifications; and assess, choose and contract venues or sites.
UNIT NAME
Select event venues and sites

UNIT CODE
SITHFAB002

Provide responsible service of alcohol

UNIT CODE :
SITHFAB002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol. Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff. This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
UNIT NAME
Provide responsible service of alcohol

UNIT CODE
SITTTSL007

Process reservations

UNIT CODE :
SITTTSL007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to receive and process reservations for a tourism, travel, hospitality or events product or service offered for sale to agents or direct to the customer. It requires the ability to determine the availability of the product or service, offer alternatives, accurately record the reservation details and administer the reservation through to finalisation. This unit covers the required skills to manage reservations and not the related sales and computer skills that are found in other units.
UNIT NAME
Process reservations

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITXGLC001

Research and comply with regulatory requirements

UNIT CODE :
SITXGLC001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to comply with laws and licensing requirements for specific business operations. It requires the ability to access and interpret regulatory information, determine scope of compliance, and develop, implement and continuously review and update policies and practices for business compliance. The unit applies to regulatory requirements for day-to-day business operations in all tourism, travel, hospitality and event sectors and to special requirements for one-off events. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of operational business and regulatory compliance decisions.
UNIT NAME
Research and comply with regulatory requirements

Online Virtual Classroom

Online Virtual Classroom

UNIT CODE
BSBSUS401

Implement and monitor environmentally sustainable work practices

UNIT CODE :
BSBSUS401

Unit description :
This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
UNIT NAME
Implement and monitor environmentally sustainable work practices

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
SITEEVT005

Plan in-house events or functions

UNIT CODE :
SITEEVT005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan the delivery of events or functions in a commercial venue. It requires the ability to identify customer operational needs and preferences, prepare and confirm event proposals, and finalise operational documents for the delivery of events. This unit is relevant to events that are diverse in nature and are coordinated in many industry contexts, including the tourism, hospitality, sport, cultural and community sectors. It applies to event coordinators who operate independently, and are responsible for making a range of operational decisions. They may work in commercial event or function venues, such as hotels, clubs, theatres, and convention and exhibition centres.
UNIT NAME
Plan in-house events or functions

UNIT CODE
SITEEVT007

Select event venues and sites

UNIT CODE :
SITEEVT007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and select venues or sites for events. It requires the ability to analyse event plans to determine venue or site requirements; develop selection specifications; and assess, choose and contract venues or sites.
UNIT NAME
Select event venues and sites

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITXCCS008

Develop and manage quality customer service practices

UNIT CODE :
SITXCCS008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
UNIT NAME
Develop and manage quality customer service practices

UNIT CODE
SITXCOM005

Manage conflict

UNIT CODE :
SITXCOM005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
UNIT NAME
Manage conflict

UNIT CODE
SITXHRM004

Recruit, select and induct staff

UNIT CODE :
SITXHRM004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to coordinate the recruitment, selection and induction of new staff members within the framework of existing human resource policies and procedures. It requires the ability to identify recruitment needs, develop selection criteria, process and evaluate applications, select people according to their attitude, aptitude and fit to the position and coordinate induction programs.
UNIT NAME
Recruit, select and induct staff

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply
Ipswich	23 Jan 2023	1 year	up to 4 days per week	Classroom	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week Monday, Tuesday, Thursday	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Cairns	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Mount Isa	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 18 months	Part time 11 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Anytime	up to 1 year	Full time 15 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
23 Jan 2023	1 year	Online Virtual Classroom: Part-time 3 hours x 2 nights per week plus 1 day workshop per module	Concession: $8,645 Subsidised: $9,635 Full fee: $12,940 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply
South Bank	10 Jul 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week	Mixed mode	International: $15,400 Apply

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply
Ipswich	23 Jan 2023	1 year	up to 4 days per week	Classroom	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week Monday, Tuesday, Thursday	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Cairns	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Mount Isa	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 18 months	Part time 11 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Anytime	up to 1 year	Full time 15 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
23 Jan 2023	1 year	Online Virtual Classroom: Part-time 3 hours x 2 nights per week plus 1 day workshop per module	Concession: $8,645 Subsidised: $9,635 Full fee: $12,940 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply
South Bank	10 Jul 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week	Mixed mode	International: $15,400 Apply

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply
Ipswich	23 Jan 2023	1 year	up to 4 days per week	Classroom	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week Monday, Tuesday, Thursday	Mixed mode	Concession: $8,910 Subsidised: $8,910 Full fee: $13,930 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Cairns	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Mount Isa	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Whitsundays (Cannonvale)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 18 months	Part time 11 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Townsville (Pimlico)	Anytime	up to 1 year	Full time 15 hours per week	Online	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 18 months	Part time 11 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
Anytime	up to 1 year	Full time 15 hours per week	Concession: $6,290 Subsidised: $7,315 Full fee: $10,715 Apply
23 Jan 2023	1 year	Online Virtual Classroom: Part-time 3 hours x 2 nights per week plus 1 day workshop per module	Concession: $8,645 Subsidised: $9,635 Full fee: $12,940 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	23 Jan 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply
South Bank	10 Jul 2023	1 year	Full time 3 days per week	Mixed mode	International: $15,400 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	23 Jan 2023	1 year	Full time 2.5 days per week	Mixed mode	International: $15,400 Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

As an international student at TAFE Queensland you'll gain hands-on experience in our modern classrooms, laboratories and workshops using state-of-the-art facilities and the same tools and equipment used in industry.

Get the internationally-recognised qualification you need to launch your career while enjoying the unique Australian landscape, culture, and lifestyle.

No matter where you are in your study journey, our team of international student support advisors can help you settle into life in Australia and provide support and assistance to help you throughout your studies.

As an international student you’ll study face-to-face in a classroom with other international and Australian students at one of our campus locations.

You will be expected to undertake additional personal study to complete the course requirements. The number of hours of personal study required is dependent on your existing knowledge, skills and language needs.

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Diploma of Event Management (SIT50316)

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Diploma of Event Management

COURSE CODE: SIT50316

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

VET Student Loan - $11,191.00 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

Learn more

International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays.
Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
The following selection criteria requirements apply only to domestic students

You need to meet one of the following academic requirements:

Completion of Year 12 Certificate or equivalent; or
Mature-aged entry with work experience in a related field

International students
The following selection criteria requirements apply only to International students:

English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase Industry Standard uniform items including TAFE Queensland branded items, standard black clothing, and enclosed shoes. These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Gold Coast
In addition to the above, if you are studying on the Gold Coast:

you will be required to sign an agreement at the start of the course to demonstrate understanding and adherence to your uniform and grooming expectations; and
you should bring your own device with web conferencing capability (webcam and microphone), and have access to the internet at home should lessons be delivered online.

Robina campus

The Robina campus will be a BYOD (Bring Your Own Device) campus for general learning. Students are able to access discounted pricing for device purchases via JB Hi-Fi. TAFE Queensland will have some portable devices available for short term loan and there will also be a limited number of desktop computers located on-site that students will be able to access. For all the details visit the BYOD page on our website.

Online Virtual Classroom
It is imperative that students have sound digital literacy skills, access to strong internet and a personal computer with a camera and microphone.

Placement

Our mixed mode and online pathways embed 70 hours of work integrated learning which has proven to bridge the gap between theory and practice, improve communications and interpersonal skills through networking and provide a smoother transition to employment outcomes. The hours are related to the unit SITXCCS007 and students should be prepared to commit to completing this compulsory placement. You will be expected to manage family and work commitments in order to complete your shifts.

Need to know

Online Virtual Classroom
The online virtual classroom program is delivered virtually, meaning students will participate in online delivery.
For this part time delivery model it is a minimum 12 months duration, delivery will consist of 2 night sessions per week x 3hrs per session, with the ability to access recorded sessions for on-demand access. For each teaching block there is also a scheduled workshop.

This course is organised in 8 week teaching blocks. This program will require students to complete a minimum of 9 sets of 8 week teaching blocks to complete the full qualification to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study.

Please view the Virtual Delivery Flyer.

For all students who are undertaking courses that include Vocational Placements in a high risk workplace, Queensland Health has directed that students must declare your COVID-19 Vaccination status and evidence to either TAFE Queensland or the placement provider.

This may require you providing us or the placement provider information on:

Your vaccinate status
Last date of vaccination
Evidence of vaccine status

Where this information will be collected as part of your application and / or enrolment process. Any data collected will be managed under the TAFE Queensland Privacy Policy.

This requirement is in place for all students in affected courses, including TAFE at School students.

Those students who have a medical contraindication may be unable to complete the vocational placement component of their course. This means you may not be able to meet all of the requirements of your course and may not be able to graduate or receive your qualification.

If you have any questions or concerns with this requirement, please contact our COVID hotline on 07 3307 4789.

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TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Replacement qualification
This qualification has been replaced by SIT50322 Diploma of Event Management, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 31 January 2024.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Diploma of Event Management

Course overview

What can I do?

Course outcome:

University pathways

Industry-embedded teachers

Core units

Elective Units

Download Brochure

Ask a question

Diploma of Event Management

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

VET Student Loan - $11,191.00 cap

International student payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Resources required

Placement

Need to know

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Apply through QTAC

For International students

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Diploma of Hospitality Management

Careers

Certificate III in Tourism

Careers

Certificate IV in Commercial Cookery

Careers