SIT30116

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Apply Now

NEXT INTAKE On campus: South Bank Start date: 10 Jul 2023 Duration: 18 weeks

STUDY LOCATIONS Greater Brisbane Wide Bay Burnett Far North Queensland North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships

WHAT YOU'LL PAY

Concession

$675 - $2,700

Subsidised

$1,035 - $3,075

Full Fee

$2,775 - $4,800

Eligibility Calculator

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

Visitor Information Officer
Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent

Course outcome:

SIT30116 Certificate III in Tourism

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND001

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITXCCS006

Provide service to customers

UNIT CODE :
SITXCCS006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM002

Show social and cultural sensitivity

UNIT CODE :
SITXCOM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS001

Participate in safe work practices

UNIT CODE :
SITXWHS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

North and Far North Queensland

North and Far North Queensland

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SITTGDE004

Lead tour groups

UNIT CODE :
SITTGDE004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to coordinate a tour group. It focuses on the communication and leadership skills required by guides, and the ability to coordinate the physical movement of groups.
UNIT NAME
Lead tour groups

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM001

Source and present information

UNIT CODE :
SITXCOM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.
UNIT NAME
Source and present information

UNIT CODE
SITXCOM003

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
UNIT NAME
Provide a briefing or scripted commentary

UNIT CODE
SITXEBS001

Use social media in a business

UNIT CODE :
SITXEBS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to individuals using social media for business at an operational level under limited supervision.
UNIT NAME
Use social media in a business

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

Greater Brisbane

Greater Brisbane

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXCCS001

Provide customer information and assistance

UNIT CODE :
SITXCCS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM003

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
UNIT NAME
Provide a briefing or scripted commentary

Wide Bay Burnett / Sunshine Coast

Wide Bay Burnett / Sunshine Coast

UNIT CODE
BSBFIA301

Maintain financial records

UNIT CODE :
BSBFIA301

Unit description :

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.
UNIT NAME
Maintain financial records
(Mooloolaba Only)

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others
(Bundaberg & Hervey Bay)

UNIT CODE
SITHFAB002

Provide responsible service of alcohol

UNIT CODE :
SITHFAB002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol. Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff. This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
UNIT NAME
Provide responsible service of alcohol
(Bundaberg & Hervey Bay)

UNIT CODE
SITHFAB004

Prepare and serve non-alcoholic beverages

UNIT CODE :
SITHFAB004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare and serve a range of teas, non-espresso coffees and other non-alcoholic beverages. It requires the ability to select ingredients and equipment and to use a range of methods to make and present drinks.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and serve non-alcoholic beverages
(Bundaberg & Hervey Bay)

UNIT CODE
SITHFAB005

Prepare and serve espresso coffee

UNIT CODE :
SITHFAB005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders. Complex repairs of equipment would be referred to specialist service technicians.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and serve espresso coffee
(Bundaberg & Hervey Bay)

UNIT CODE
SITTGDE001

Interpret aspects of local Australian Indigenous culture

UNIT CODE :
SITTGDE001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to share information about a specific local Australian Indigenous culture
UNIT NAME
Interpret aspects of local Australian Indigenous culture
(Bundaberg & Hervey Bay)

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL003

Provide advice on international destinations

UNIT CODE :
SITTTSL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations
(Mooloolaba Only)

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services
(Mooloolaba Only)

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations
(Mooloolaba Only)

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services
(Mooloolaba Only)

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation
(Mooloolaba Only)

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises
(Mooloolaba Only)

UNIT CODE
SITXEBS001

Use social media in a business

UNIT CODE :
SITXEBS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to individuals using social media for business at an operational level under limited supervision.
UNIT NAME
Use social media in a business

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions
(Bundaberg & Hervey Bay)

UNIT CODE
SITXFSA001

Use hygienic practices for food safety

UNIT CODE :
SITXFSA001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.
UNIT NAME
Use hygienic practices for food safety
(Bundaberg & Hervey Bay)

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	10 Jul 2023	18 weeks	Visitor Information: Full time 3 days per week	Mixed mode	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bundaberg	10 Jul 2023	6 months	Full time 2 days classroom delivery plus work experience Monday, Tuesday	Classroom	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 6 months	Full time 20 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 6 months	Full time 3 days per week Tuesday, Wednesday, Thursday	Mixed mode	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Whitsundays (Cannonvale)	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Townsville (Pimlico)	Anytime	up to 15 months	Part time 15 hours per week	Mobile van	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 1 year	Part time 15 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Anytime	up to 6 months	Full time 20 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Whitsundays (Cannonvale)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Townsville (Pimlico)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	10 Jul 2023	18 weeks	Visitor Information: Full time 3 days per week	Mixed mode	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bundaberg	10 Jul 2023	6 months	Full time 2 days classroom delivery plus work experience Monday, Tuesday	Classroom	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 6 months	Full time 20 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 6 months	Full time 3 days per week Tuesday, Wednesday, Thursday	Mixed mode	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Whitsundays (Cannonvale)	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Townsville (Pimlico)	Anytime	up to 15 months	Part time 15 hours per week	Mobile van	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 1 year	Part time 15 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Anytime	up to 6 months	Full time 20 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Whitsundays (Cannonvale)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Townsville (Pimlico)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	10 Jul 2023	18 weeks	Visitor Information: Full time 3 days per week	Mixed mode	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bundaberg	10 Jul 2023	6 months	Full time 2 days classroom delivery plus work experience Monday, Tuesday	Classroom	Concession: $2,700 Subsidised: $3,075 Full fee: $4,800 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Cairns	Anytime	up to 6 months	Full time 20 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Cairns	Anytime	up to 6 months	Full time 3 days per week Tuesday, Wednesday, Thursday	Mixed mode	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mount Isa	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Whitsundays (Cannonvale)	Anytime	up to 15 months	Part time 15 hours per week	Online	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Townsville (Pimlico)	Anytime	up to 15 months	Part time 15 hours per week	Mobile van	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Anytime	up to 1 year	Part time 15 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply
Anytime	up to 6 months	Full time 20 hours per week	Concession: $675 Subsidised: $1,035 Full fee: $2,775 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Whitsundays (Cannonvale)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Townsville (Pimlico)	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

Download Brochure

Certificate III in Tourism (SIT30116)

Ask a question

Certificate III in Tourism

COURSE CODE: SIT30116

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

It is a requirement of the course that prospective students have completed Year 12 of schooling and recommended that students have received a sound result in English and Maths. It is also recommended that prospective students have sound digital literacy skills due to significant computer work required in the Travel Products & Bookings cluster.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Greater Brisbane
Delivery includes one zoom session per week you will need to have access to strong internet and a personal computer that has a camera and a microphone.

Need to know

This course does not cover reservations that are required for a Travel Agent or Airline job outcome. You would be required to enrol in the Certificate III in Travel to gain the skills required for these job outcomes.

On completion of the Travel Operations cluster using Travelports CrossCheck travel software you will also receive your industry certificate for CrossCheck travel.

Key student attributes:

Important personal abilities required. You should:

be well groomed at all times
have planning, organisation and time management skills
be able to relate and interact with people from different cultures and backgrounds
have high attention to detail

Key activities

Back office operations using Travelports CrossCheck Travel software
Customer service role-plays
Group work
Presentations

Transition statement

Replacement qualification

This qualification has been replaced by SIT30122 Certificate III in Tourism, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 31 January 2024.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

Careers

Tour Operations Manager
Travel Agency Manager
Marketing Manager
Sales Manager

Next Start : 17 Apr 2023

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

Careers

Reservation Sales Agent (Tour Operator)
International Corporate or Online Travel Consultant

Full Time : 6 months

Next Start : 10 Jul 2023

Certificate III in Events

Kick start your career in events with this entry-level course that will qualify you to work as a conference and events assistant, or in events administration.

Careers

Conference and Events Assistant
Event Operations Assistant
Event Administrative Assistant

Full Time : 6 months

Next Start : 17 Apr 2023

😊 Personalise my view

I am

interested in studying

interested in studying

currently studying

interested in studying

interested in

interested in

interested in

interested in studying

at

Campus

Campus

Campus

Campus

Campus

Campus

Campus

Campus

Certificate III in Tourism

Course overview

What can I do?

Course outcome:

Study your way

Industry-relevant teachers

Core units

Elective Units

Download Brochure

Ask a question

Certificate III in Tourism

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Entry requirements

Resources required

Need to know

Transition statement

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Diploma of Travel and Tourism Management

Careers

Certificate III in Travel

Careers

Certificate III in Events

Careers