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SIT30122

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Apply now
STUDY LOCATIONS Greater Brisbane Far North Queensland North Queensland
WAYS TO STUDY On campus Online Apprenticeships and traineeships
NEXT INTAKE Start date: 15 Apr 2024 Duration: 18 weeks View all intakes
WHAT YOU'LL PAY
Fee-Free TAFE
$0
Concession
$735 - $2,850
Subsidised
$1,110 - $3,240
Full Fee
$2,925 - $5,040
Eligibility calculator

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

  • Visitor Information Officer
  • Marine Tourism Assistant
  • Inbound Tour Coordinator
  • Cellar Door Salesperson and Guide
  • Reservations Sales Agent

Course outcome:

SIT30122 Certificate III in Tourism

Fee-Free TAFE

The career of your dreams is within reach thanks to Fee-Free TAFE. Follow your passion with over 70 industry-recognised courses to choose from.  With a range of skill sets, certificates and diplomas available, now’s the time to get job ready with Fee-Free TAFE. Learn more

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITTIND003
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS014
    Provide service to customers
    UNIT CODE :
    SITXCCS014
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM007
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS005
    Participate in safe work practices
    UNIT CODE :
    SITXWHS005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
South Bank
On campus with some online
15 Apr 2024
18 weeks
Visitor Information: Full time 3 days per week
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

15 Apr 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

18 weeks

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Visitor Information: Full time 3 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On campus with some online
08 Jul 2024
18 weeks
Visitor Information: Full time 3 days per week
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

18 weeks

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Visitor Information: Full time 3 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On campus with some online
30 Sep 2024
18 weeks
Visitor Information: Full time 3 days per week
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

30 Sep 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

18 weeks

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Visitor Information: Full time 3 days per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $2,850
  • Subsidised: $3,240
  • Full fee: $5,040
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

  • All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more

  • demo View comparison chart
STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Online self-directed
Anytime
up to 1 year
Part time 15 hours per week
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

Anytime

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

up to 1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 15 hours per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
Anytime
up to 6 months
Full time 20 hours per week
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

Anytime

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

up to 6 months

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 20 hours per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
08 Jul 2024
up to 1 year
Part time 15 hours per week
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

up to 1 year

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 15 hours per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

Online self-directed
08 Jul 2024
up to 6 months
Full time 20 hours per week
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
demo

Online self-directed

  • Online Time

    How much of the course will be delivered online. 

    100%
  • On Campus Time
    0%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

up to 6 months

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Full time 20 hours per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • Fee-Free TAFE: $0
  • Concession: $735
  • Subsidised: $1,110
  • Full fee: $2,925
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Self-paced

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Zoom

    The different ways you can contact your teacher throughout the course.

CAMPUS APPRENTICESHIP / TRAINEESHIPS DELIVERY MODE
Cairns
Traineeship
  • WORKPLACE

    Workplace

  • DROP IN DAYS

    Drop in days

  • BLOCK TRAINING

    Block training

  • DAY RELEASE

    Day release

  • MOBILE VAN

    Mobile van

  • Online

    Online

CAMPUS APPRENTICESHIP / TRAINEESHIPS DELIVERY MODE
Whitsundays - Cannonvale
Traineeship
  • WORKPLACE

    Workplace

  • DROP IN DAYS

    Drop in days

  • BLOCK TRAINING

    Block training

  • DAY RELEASE

    Day release

  • MOBILE VAN

    Mobile van

  • Online

    Online

Townsville - Pimlico
Traineeship
  • WORKPLACE

    Workplace

  • DROP IN DAYS

    Drop in days

  • BLOCK TRAINING

    Block training

  • DAY RELEASE

    Day release

  • MOBILE VAN

    Mobile van

  • Online

    Online

Download Brochure

Certificate III in Tourism (SIT30122)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

It is a requirement of the course that prospective students have completed Year 12 of schooling and recommended that students  have received a sound result in English and Maths. It is also recommended that prospective students have sound digital literacy skills due to significant computer work required in the Travel Products & Bookings cluster.

Traineeship pathway
To study a traineeship program you must be indentured as a trainee with your employer.

Employers need to be able to provide necessary human and physical resources to qualify for a trainee.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Greater Brisbane
Delivery includes one zoom session per week you will need to have access to strong internet and a personal computer that has a camera and a microphone.

Important information

This course does not cover reservations that are required for a Travel Agent or Airline job outcome.  You would be required to enrol in the Certificate III in Travel to gain the skills required for these job outcomes.

On completion of the Travel Operations cluster using Travelports CrossCheck travel software you will also receive your industry certificate for CrossCheck travel.

Key student attributes:

Important personal abilities required. You should:

  • be well groomed at all times
  • have planning, organisation and time management skills
  • be able to relate and interact with people from different cultures and backgrounds
  • have high attention to detail

Key activities

  • Back office operations using Travelports CrossCheck Travel software
  • Customer service role-plays
  • Group work
  • Presentations

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more