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SIT30116

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

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NEXT INTAKE On campus: South Bank Start date: 23 Jan 2023 Duration: 18 weeks
STUDY LOCATIONS Greater Brisbane Wide Bay Burnett Far North Queensland North Queensland
WAYS TO STUDY On campus Online Apprenticeships and traineeships
WHAT YOU'LL PAY
Concession
$675 - $2,700
Subsidised
$1,035 - $3,075
Full Fee
$2,775 - $4,800
Eligibility Calculator

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

  • Visitor Information Officer
  • Marine Tourism Assistant
  • Inbound Tour Coordinator
  • Cellar Door Salesperson and Guide
  • Reservations Sales Agent

Course outcome:

SIT30116 Certificate III in Tourism

Study your way

We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS006
    Provide service to customers
    UNIT CODE :
    SITXCCS006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
18 weeks
Visitor Information: Full time 3 days per week
Mixed mode
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
23 Jan 2023
6 months
Full time 2 days classroom delivery plus work experience
Monday, Tuesday
Classroom
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Mobile van
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 1 year
Part time 15 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
18 weeks
Visitor Information: Full time 3 days per week
Mixed mode
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
23 Jan 2023
6 months
Full time 2 days classroom delivery plus work experience
Monday, Tuesday
Classroom
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Mobile van
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 1 year
Part time 15 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
18 weeks
Visitor Information: Full time 3 days per week
Mixed mode
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
23 Jan 2023
6 months
Full time 2 days classroom delivery plus work experience
Monday, Tuesday
Classroom
  • Concession: $2,700
  • Subsidised: $3,075
  • Full fee: $4,800
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Mobile van
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 1 year
Part time 15 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $675
  • Subsidised: $1,035
  • Full fee: $2,775
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
Important Information

Read this before applying

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Need to know

Replacement qualification

This qualification has been replaced by SIT30122 Certificate III in Tourism, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 31 January 2024. 

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more