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SIT50116 | 092399K

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

Apply Now
NEXT INTAKE On campus: South Bank Start date: 23 Jan 2023 Duration: 1 year
STUDY LOCATIONS Greater Brisbane Far North Queensland
WAYS TO STUDY On campus Online International
WHAT YOU'LL PAY
Concession
$6,490
Subsidised
$7,455
Full Fee
$10,695
International
$13,000
Eligibility Calculator

Course overview

Upgrade your career in tourism and travel with this advanced-level qualification. This course will give you the high-level communication and technical skills that you need to manage a travel or tourism business.

Travel and tourism is one of the largest and resilient industries in the world and employers are looking for qualified candidates who provide good customer service, have strong people skills, and are well presented. 

Our industry-expert teachers will ensure you are ready to jump aboard the travel and tourism industry with hands-on and theoretical knowledge gained in the workplace and our state-of-the-art facilities using the latest industry software.This course will give you the skills you need to manage budgets, lead and manage people, plan e-marketing strategies, and sell tourism products and services. 

Successful completion of this course will qualify you to work as a travel or tourism manager and provide you the foundation skills necessary to undertake further study in the field.

What can I do?

  • Tour Operations Manager
  • Travel Agency Manager
  • Marketing Manager
  • Sales Manager

Course outcome:

SIT50116 Diploma of Travel and Tourism Management

Pathways to uni

TAFE Queensland's partnerships with Australia's top universities means you will be credited for your time with us if you decide to upgrade your qualification. Successful completion of your diploma means you will also be able to work while you study.

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below. You will also be required to undertake 70 hours of vocational placement in an approved setting. 

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBDIV501
    Manage diversity in the workplace
    UNIT CODE :
    BSBDIV501
    Unit description :

    This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.

  • UNIT NAME
  • Manage diversity in the workplace

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS007
    Enhance customer service experiences
    UNIT CODE :
    SITXCCS007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
  • UNIT NAME
  • Enhance customer service experiences

  • UNIT CODE
  • SITXCCS008
    Develop and manage quality customer service practices
    UNIT CODE :
    SITXCCS008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
  • UNIT NAME
  • Develop and manage quality customer service practices

  • UNIT CODE
  • SITXCOM005
    Manage conflict
    UNIT CODE :
    SITXCOM005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
  • UNIT NAME
  • Manage conflict

  • UNIT CODE
  • SITXFIN002
    Interpret financial information
    UNIT CODE :
    SITXFIN002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities. The unit applies to all tourism, travel, hospitality and event sectors. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit does not include the skills required to produce reports for the overall operation of the department or whole organisation. These would be created by senior managers, financial specialists or accountants.
  • UNIT NAME
  • Interpret financial information

  • UNIT CODE
  • SITXFIN003
    Manage finances within a budget
    UNIT CODE :
    SITXFIN003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
  • UNIT NAME
  • Manage finances within a budget

  • UNIT CODE
  • SITXFIN004
    Prepare and monitor budgets
    UNIT CODE :
    SITXFIN004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
  • UNIT NAME
  • Prepare and monitor budgets

  • UNIT CODE
  • SITXHRM003
    Lead and manage people
    UNIT CODE :
    SITXHRM003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
  • UNIT NAME
  • Lead and manage people

  • UNIT CODE
  • SITXMGT001
    Monitor work operations
    UNIT CODE :
    SITXMGT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
  • UNIT NAME
  • Monitor work operations

  • UNIT CODE
  • SITXMGT002
    Establish and conduct business relationships
    UNIT CODE :
    SITXMGT002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
  • UNIT NAME
  • Establish and conduct business relationships

  • UNIT CODE
  • SITXWHS003
    Implement and monitor work health and safety practices
    UNIT CODE :
    SITXWHS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
  • UNIT NAME
  • Implement and monitor work health and safety practices

CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time up to 4 days per week
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 18 months
Part time 3 days per week
Online
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
Cairns
23 Jan 2023
up to 1 year
Full time 3 days per week + one extra study day recommended
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 18 months
Part time 3 days per week
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
South Bank
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000
Cairns
10 Jul 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time up to 4 days per week
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 18 months
Part time 3 days per week
Online
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
Cairns
23 Jan 2023
up to 1 year
Full time 3 days per week + one extra study day recommended
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 18 months
Part time 3 days per week
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
South Bank
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000
Cairns
10 Jul 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time up to 4 days per week
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 18 months
Part time 3 days per week
Online
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
Cairns
23 Jan 2023
up to 1 year
Full time 3 days per week + one extra study day recommended
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 18 months
Part time 3 days per week
  • Concession: $6,490
  • Subsidised: $7,455
  • Full fee: $10,695
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
South Bank
10 Jul 2023
1 year
Full time 4 days per week
Mixed mode
  • International: $13,000
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
23 Jan 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000
Cairns
10 Jul 2023
1 year
Full time 3 days per week
Mixed mode
  • International: $13,000

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Diploma of Travel and Tourism Management (SIT50116)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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VET Student Loan - $10,813 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

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International student payment

Our preferred payment method is telegraphic transfer or credit card using Western Union Global Pay for Students or the Flywire Payment Portal. Western Union and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. 
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Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic Students
You need to meet one of the following academic requirements:

  • Completion of Year 12 Certificate or equivalent; or
  • Mature-aged entry with work experience in a related field

 

International Students
The following Selection criteria requirements apply only to International Students:

  • English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.  TAFE Queensland has entered an agreement with Union Institute of Language (UIL) to facilitate the provision of the welfare services (fees apply).

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs of approximately $80.00, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase Industry Standard uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Need to know

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Replacement qualification

This qualification has been replaced by SIT50122 Diploma of Travel and Tourism Management, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. 

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more