SIT50116 | 092399K

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

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STUDY LOCATIONS Greater Brisbane Far North Queensland

WAYS TO STUDY On campus Online International

LAST CHANCE TO APPLY Start date: 22 May 2023 Duration: 1 year View all intakes

WHAT YOU'LL PAY

Concession

$5,960 - $6,810

Subsidised

$6,950 - $7,820

Full Fee

$10,235 - $11,225

International

$13,000

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Course overview

Upgrade your career in tourism and travel with this advanced-level qualification. This course will give you the high-level communication and technical skills that you need to manage a travel or tourism business.

Travel and tourism is one of the largest and resilient industries in the world and employers are looking for qualified candidates who provide good customer service, have strong people skills, and are well presented.

Our industry-expert teachers will ensure you are ready to jump aboard the travel and tourism industry with hands-on and theoretical knowledge gained in the workplace and our state-of-the-art facilities using the latest industry software.This course will give you the skills you need to manage budgets, lead and manage people, plan e-marketing strategies, and sell tourism products and services.

Successful completion of this course will qualify you to work as a travel or tourism manager and provide you the foundation skills necessary to undertake further study in the field.

What can I do?

Tour Operations Manager
Travel Agency Manager
Marketing Manager
Sales Manager

Course outcome:

SIT50116 Diploma of Travel and Tourism Management

Join our Virtual Classroom

100% virtual delivery without compromising on quality and without any on-campus commitments. Real-time interaction and learning between students and educators. Flexibility to study anytime, anywhere, 24/7, classes are recorded for your convenience.

Collaborative learning environments in timetabled virtual classes, two nights a week, plus the opportunity to attend a one-day virtual workshop per skillset.

Complete a specialised skill set or the full qualification. Enrolment opportunities every 8 weeks and multiple intakes per year. Learn more>

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

What you will study

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below. You will also be required to undertake 70 hours of vocational placement in an approved setting.

Online Virtual Classroom
No vocational placement is required.

UNIT CODE
UNIT NAME

UNIT CODE
BSBDIV501

Manage diversity in the workplace

UNIT CODE :
BSBDIV501

Unit description :

This unit describes the skills and knowledge required to manage diversity in the workplace. It covers implementing the organisation's diversity policy, fostering diversity within the work team and promoting the benefits of a diverse workplace.
UNIT NAME
Manage diversity in the workplace

UNIT CODE
SITTIND001

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITXCCS007

Enhance customer service experiences

UNIT CODE :
SITXCCS007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide professional and personalised customer service experiences. It requires the ability to determine and meet customer preferences, develop customer relationships, respond to difficult service situations, and take responsibility for resolving complaints. The unit applies to those who deal directly with customers on a daily basis and who operate independently or with limited guidance from others. It includes senior frontline sales personnel, supervisors and managers who use discretion and judgement to provide quality customer service experiences. This includes individuals working in a range of tourism, travel, hospitality and events contexts.
UNIT NAME
Enhance customer service experiences

UNIT CODE
SITXCCS008

Develop and manage quality customer service practices

UNIT CODE :
SITXCCS008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop, monitor and adjust customer service practices. It requires the ability to consult with colleagues and customers, develop policies and procedures for quality service provision, and manage the delivery of customer service. The unit applies to senior managers who operate independently, have responsibility for others and are responsible for making a range of operational and strategic decisions. This includes individuals working in a range of tourism, travel, hospitality and event contexts and to any small, medium or large organisation.
UNIT NAME
Develop and manage quality customer service practices

UNIT CODE
SITXCOM005

Manage conflict

UNIT CODE :
SITXCOM005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to resolve complex or escalated complaints and disputes with internal and external customers and colleagues. It requires the ability to use effective conflict resolution techniques and communication skills to manage conflict and develop solutions. It does not cover formal negotiation, counselling or mediation. The unit applies to all tourism, travel, hospitality and event sectors. The unit applies mainly to senior operational personnel, supervisors and managers who operate with some level of independence and use discretion and judgement to resolve conflicts.
UNIT NAME
Manage conflict

UNIT CODE
SITXFIN002

Interpret financial information

UNIT CODE :
SITXFIN002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to interpret financial information and reports used by organisations to monitor business performance and provide information on operational or departmental financial activities. The unit applies to all tourism, travel, hospitality and event sectors. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit does not include the skills required to produce reports for the overall operation of the department or whole organisation. These would be created by senior managers, financial specialists or accountants.
UNIT NAME
Interpret financial information

UNIT CODE
SITXFIN003

Manage finances within a budget

UNIT CODE :
SITXFIN003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to take responsibility for budget management where others may have developed the budget. It requires the ability to interpret budgetary requirements, allocate resources, monitor actual income and expenditure, and report on budgetary deviations. The skills and knowledge for budget development are covered in SITXFIN004 Prepare and monitor budgets. This unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to those who operate independently or with limited guidance from others. This includes supervisors and departmental managers.
UNIT NAME
Manage finances within a budget

UNIT CODE
SITXFIN004

Prepare and monitor budgets

UNIT CODE :
SITXFIN004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to analyse financial and other business information to prepare and monitor budgets. It requires the ability to draft and negotiate budgets, identify deviations, and manage the delivery of successful budgetary performance. The unit applies to all tourism, travel, hospitality and event sectors. The budget may be for an entire organisation, for a department or for a particular project or activity. It applies to senior personnel who operate independently or with limited guidance from others and who are responsible for making a range of financial management decisions.
UNIT NAME
Prepare and monitor budgets

UNIT CODE
SITXHRM003

Lead and manage people

UNIT CODE :
SITXHRM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to lead and manage people including in teams and support and encourage their commitment to the organisation. It requires the ability to lead by example and manage performance through effective leadership. The unit applies to individuals who operate independently and are responsible for leading and motivating people and teams. This includes supervisors, operational and senior managers. The unit applies to all tourism, travel, hospitality and event sectors.
UNIT NAME
Lead and manage people

UNIT CODE
SITXMGT001

Monitor work operations

UNIT CODE :
SITXMGT001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to oversee and monitor the quality of day-to-day work. It requires the ability to communicate effectively with team members, plan and organise operational functions, and solve problems. The unit applies to all industry sectors, and to individuals operating at a team leading, supervisory or frontline management level.
UNIT NAME
Monitor work operations

UNIT CODE
SITXMGT002

Establish and conduct business relationships

UNIT CODE :
SITXMGT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to establish and manage positive business relationships. It requires the ability to use high-level communication and relationship building skills to conduct formal negotiations and make commercially significant business-to-business agreements. The unit applies to all industry sectors, and to individuals who take responsibility for making decisions about purchasing or marketing activities. They also oversee the maintenance of contracts or agreements. This could include senior operational personnel, sales and marketing personnel, managers or owner-operators of small businesses. Agreements may relate to corporate accounts, service contracts, agency agreements, venue contracts, rate negotiations, preferred product agreements, supply agreements and marketing agreements.
UNIT NAME
Establish and conduct business relationships

UNIT CODE
SITXWHS003

Implement and monitor work health and safety practices

UNIT CODE :
SITXWHS003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to implement predetermined work health and safety practices designed, at management level, to ensure a safe workplace. It requires the ability to monitor safe work practices and coordinate consultative arrangements, risk assessments, work health and safety training, and the maintenance of records. The unit applies to all tourism, travel, hospitality and event sectors and to any small, medium or large organisation. It applies to those people who operate independently or with limited guidance from others. This includes supervisors and departmental managers. This unit incorporates the requirement, under state and territory work health and safety (WHS) legislation, for businesses to take a systematic approach to managing the safety of their workers and anyone else in the workplace.
UNIT NAME
Implement and monitor work health and safety practices

UNIT CODE
UNIT NAME

North and Far North Queensland

North and Far North Queensland

UNIT CODE
BSBADM502

Manage meetings

UNIT CODE :
BSBADM502

Unit description :

This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes.
UNIT NAME
Manage meetings

UNIT CODE
BSBRSK501

Manage risk

UNIT CODE :
BSBRSK501

Unit description :

This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting.
UNIT NAME
Manage risk

UNIT CODE
SITTGDE005

Prepare and present tour commentaries or activities

UNIT CODE :
SITTGDE005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to construct commentaries or activities and to use effective interpretation and presentation techniques to ensure customer participation and enjoyment in tours or activities. Guides may be presenting generalist or specialist information.
UNIT NAME
Prepare and present tour commentaries or activities

UNIT CODE
SITTGDE010

Prepare specialised interpretive content on cultural and heritage environments

UNIT CODE :
SITTGDE010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to research and critically analyse specialised information on cultural and heritage environments to develop interpretive themes and messages. It highlights the need for ongoing research to update and expand knowledge.
UNIT NAME
Prepare specialised interpretive content on cultural and heritage environments

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXEBS002

Develop, implement and monitor the use of social media in a business

UNIT CODE :
SITXEBS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to manage the development and implementation of social media in a business and monitor its effectiveness. It requires an understanding of social media tools and platforms in order to develop a social media plan, and supporting organisational policies for social media use. This unit does not address the skills and knowledge required to set up social media accounts or its day-to-day business use.
UNIT NAME
Develop, implement and monitor the use of social media in a business

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

Greater Brisbane

Greater Brisbane

UNIT CODE
SIRXMKT002

Use social media to engage customers

UNIT CODE :
SIRXMKT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to manage the use of social media platforms to interact with customers and promote products and services.
UNIT NAME
Use social media to engage customers

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTSL012

Construct normal international airfares

UNIT CODE :
SITTTSL012

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
UNIT NAME
Construct normal international airfares

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL013

Construct promotional international airfares

UNIT CODE :
SITTTSL013

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

Pre-requisite unit :
SITTTSL012
UNIT NAME
Construct promotional international airfares

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

Sunshine Coast

Sunshine Coast

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL003

Provide advice on international destinations

UNIT CODE :
SITTTSL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTSL012

Construct normal international airfares

UNIT CODE :
SITTTSL012

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
UNIT NAME
Construct normal international airfares

UNIT CODE
SITTTSL013

Construct promotional international airfares

UNIT CODE :
SITTTSL013

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

Pre-requisite unit :
SITTTSL012
UNIT NAME
Construct promotional international airfares

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXEBS002

Develop, implement and monitor the use of social media in a business

UNIT CODE :
SITXEBS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to manage the development and implementation of social media in a business and monitor its effectiveness. It requires an understanding of social media tools and platforms in order to develop a social media plan, and supporting organisational policies for social media use. This unit does not address the skills and knowledge required to set up social media accounts or its day-to-day business use.
UNIT NAME
Develop, implement and monitor the use of social media in a business

UNIT CODE
SITXMPR004

Coordinate marketing activities

UNIT CODE :
SITXMPR004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to plan and coordinate a range of marketing and promotional activities at an operational level. The unit incorporates knowledge of marketing principles.
UNIT NAME
Coordinate marketing activities

Gold Coast

Gold Coast

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL003

Provide advice on international destinations

UNIT CODE :
SITTTSL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTSL011

Source airfares for domestic flights

UNIT CODE :
SITTTSL011

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and source airfares for domestic air travel. It requires the ability to interpret flight information and conditions applicable to specific fares and to quote on airfares that meet customer needs. The unit applies to tourism and travel industry organisations that sell domestic airfares such as travel agencies, tour wholesalers and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, consolidator ticketing officers and reservations and operations consultants.
UNIT NAME
Source airfares for domestic flights

UNIT CODE
SITTTSL012

Construct normal international airfares

UNIT CODE :
SITTTSL012

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
UNIT NAME
Construct normal international airfares

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

Online Virtual Classroom

Online Virtual Classroom

UNIT CODE
BSBITU302

Create electronic presentations

UNIT CODE :
BSBITU302

Unit description :

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
UNIT NAME
Create electronic presentations

UNIT CODE
BSBSUS401

Implement and monitor environmentally sustainable work practices

UNIT CODE :
BSBSUS401

Unit description :
This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.
UNIT NAME
Implement and monitor environmentally sustainable work practices

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL003

Provide advice on international destinations

UNIT CODE :
SITTTSL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTSL012

Construct normal international airfares

UNIT CODE :
SITTTSL012

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
UNIT NAME
Construct normal international airfares

UNIT CODE
SITTTSL013

Construct promotional international airfares

UNIT CODE :
SITTTSL013

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

Pre-requisite unit :
SITTTSL012
UNIT NAME
Construct promotional international airfares

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

Note: For some courses, not all electives are available at all campuses.

Ways to study

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On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
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On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
South Bank	On campus with some online	10 Jul 2023	1 year	Full time up to 4 days per week	Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 10 Jul 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time up to 4 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Cairns	On campus with some online	Anytime	up to 1 year	Full time 3 days per week + one extra study day recommended Tuesday, Wednesday, Thursday	Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 More Apply
Cairns On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week + one extra study day recommended Tuesday, Wednesday, Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

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Online self-directed

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more
Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
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STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed	Anytime	up to 18 months	Part time 3 days per week	Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 More Apply
Online self-directed Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 18 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $6,810 Subsidised: $7,820 Full fee: $11,225 Class format Some courses include classes at scheduled times while others can be completed in your own time. Self-paced Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	22 May 2023	1 year	Part time 3 hours x 2 nights per week plus 1 day workshop per module	Concession: $5,960 Subsidised: $6,950 Full fee: $10,235 More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 May 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 hours x 2 nights per week plus 1 day workshop per module The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,960 Subsidised: $6,950 Full fee: $10,235 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	10 Jul 2023	1 year	Part time 3 hours x 2 nights per week plus 1 day workshop per module	Concession: $5,960 Subsidised: $6,950 Full fee: $10,235 More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. 10 Jul 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 hours x 2 nights per week plus 1 day workshop per module The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $5,960 Subsidised: $6,950 Full fee: $10,235 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Show courses from

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
South Bank	On campus with some online	10 Jul 2023	1 year	Full time 4 days per week	International: $13,000 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 10 Jul 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 4 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY International: $13,000 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
South Bank	On campus with some online	22 Jan 2024	1 year	Full time 4 days per week	International: $13,000 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 Jan 2024 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 1 year The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 4 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY International: $13,000 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus and vocational placement The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

As an international student at TAFE Queensland you'll gain hands-on experience in our modern classrooms, laboratories and workshops using state-of-the-art facilities and the same tools and equipment used in industry.

Get the internationally-recognised qualification you need to launch your career while enjoying the unique Australian landscape, culture, and lifestyle.

No matter where you are in your study journey, our team of international student support advisors can help you settle into life in Australia and provide support and assistance to help you throughout your studies.

As an international student you’ll study face-to-face in a classroom with other international and Australian students at one of our campus locations.

You will be expected to undertake additional personal study to complete the course requirements. The number of hours of personal study required is dependent on your existing knowledge, skills and language needs.

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Diploma of Travel and Tourism Management (SIT50116)

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Diploma of Travel and Tourism Management

COURSE CODE: SIT50116

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

VET Student Loan - $11,191 cap

This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.

Learn more

International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays.
Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
While there is no official selection criteria, due to the intensive study schedule it is recommended that students work or have worked in the service industry and / or completed lower level qualifications e.g.: Certificate II or III in Tourism, Certificate III in Travel, Certificate III in Events or a Certificate III in Hospitality.

Online Virtual Classroom
A course / content expert within the faculty will telephone each student to arrange a professional conversation (over a virtual platform). At this meeting readiness requirements to participate in the course prior to it's start of study will be discussed including RPL and credit transfer opportunities. **PLEASE NOTE THE PROFESSIONAL CONVERSATION WILL NEED TO OCCUR PRIOR TO FINALISING ENROLMENT**

Face to Face (on campus)
Over 18 years of age and completion of year 12 of high schooling.

International students
The following selection criteria requirements apply only to International students:

English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 10 and 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs of approximately $80.00, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase Industry Standard uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Online Virtual Classroom
It is imperative that students have sound digital literacy skills, access to strong internet and a personal computer with a camera and microphone.

Face to Face (on campus)
Students are provided access to classroom computers and internet access.

Placement

Online Virtual Classroom
No VPC or work experience required

Face to Face (on campus)
70 hours of VPC is a requirement of the course. A VPC officer will connect with all students and provide placement in a Travel or Tourism Business e.g.: Visitor information centre, Travel Agency, Hotel, Tour wholesaler etc.

Need to know

Online Virtual Classroom
The online virtual classroom program is delivered virtually, meaning students will participate in online delivery.
For this part time delivery model it is a minimum 12 months duration, delivery will consist of 2 night sessions per week x 3hrs per session, with the ability to access recorded sessions for on-demand access. For each teaching block there is also a scheduled workshop.

This course is organised in 8 week teaching blocks. This program will require students to complete a minimum of 9 sets of 8 week teaching blocks to complete the full qualification to the commencement of your course, you will receive an invitation to attend an orientation week to ensure that you are supported prior to commencement of study.

Please view the Virtual Delivery Flyer.

TAFE Queensland students have the opportunity to travel to locations across the globe as part of their studies in selected courses. Studying abroad gives you with the chance to immerse yourself in different cultures, as well as develop your skills and network with professionals in your chosen industry. This qualification offers a Study Abroad program as part of the course.

Transition statement

Replacement qualification

This qualification has been replaced by SIT50122 Diploma of Travel and Tourism Management, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 31 January 2024.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Apply through QTAC

You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Careers

Visitor Information Officer
Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent

Full Time : 18 weeks

Next Start : 10 Jul 2023

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

Careers

Reservation Sales Agent (Tour Operator)
International Corporate or Online Travel Consultant

Full Time : 6 months

Next Start : 10 Jul 2023

Diploma of Hospitality Management

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

Careers

Motel Manager
Sous Chef
Restaurant Manager
Banquet Manager
Functions Manager
Cafe or Restaurant Manager
Bar Manager
Chef de Cuisine
Club Manager
Front Office Manager
Kitchen Manager
Unit Manager (Catering Operations)

Next Start : 22 May 2023

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Diploma of Travel and Tourism Management

Course overview

What can I do?

Course outcome:

Join our Virtual Classroom

Industry-relevant teachers

Core units

Elective Units

South Bank

Cairns

South Bank

South Bank

Download Brochure

Ask a question

Diploma of Travel and Tourism Management

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

VET Student Loan - $11,191 cap

International student payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Resources required

Placement

Need to know

Transition statement

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Apply through QTAC

For International students

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate III in Tourism

Careers

Certificate III in Travel

Careers

Diploma of Hospitality Management

Careers