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SIT30216 | 091458A

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

Apply Now
NEXT INTAKE On campus: South Bank Start date: 23 Jan 2023 Duration: 6 months
STUDY LOCATIONS Greater Brisbane Far North Queensland North Queensland
WAYS TO STUDY On campus Online Apprenticeships and traineeships International
WHAT YOU'LL PAY
Concession
$2,265
Subsidised
$3,080
Full Fee
$2,635 - $5,560
International
$7,500
Eligibility Calculator

Course overview

Start your career in travel with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business, and online and corporate travel. You will have the skills to seek employment as an international corporate or online travel consultant, or a reservation sales agent for a tour operator.

This course will give you the knowledge to provide advice on domestic and international destinations, process travel-related documentation, prepare quotes, use reservation software, and show cultural and social sensitivities. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an international corporate or online travel consultant, or a reservation sales agent for a tour operator. It will also give you the foundation skills to complete further studies in your field.

What can I do?

  • Reservation Sales Agent (Tour Operator)
  • International Corporate or Online Travel Consultant

Course outcome:

SIT30216 Certificate III in Travel

Dual qualification options

If you are passionate about a career in travel, talk to our friendly staff about getting a dual qualification. Give yourself a competitive edge by combining the Certificate III in Travel and the Certificate III in Tourism.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.​

What you will study

The successful achievement of this qualification requires you to complete all core and 3 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITTTSL002
    Access and interpret product information
    UNIT CODE :
    SITTTSL002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
  • UNIT NAME
  • Access and interpret product information

  • UNIT CODE
  • SITTTSL003
    Provide advice on international destinations
    UNIT CODE :
    SITTTSL003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • UNIT NAME
  • Provide advice on international destinations

  • UNIT CODE
  • SITTTSL004
    Provide advice on Australian destinations
    UNIT CODE :
    SITTTSL004
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
  • UNIT NAME
  • Provide advice on Australian destinations

  • UNIT CODE
  • SITTTSL005
    Sell tourism products and services
    UNIT CODE :
    SITTTSL005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
  • UNIT NAME
  • Sell tourism products and services

  • UNIT CODE
  • SITTTSL006
    Prepare quotations
    UNIT CODE :
    SITTTSL006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
  • UNIT NAME
  • Prepare quotations

  • UNIT CODE
  • SITTTSL008
    Book supplier products and services
    UNIT CODE :
    SITTTSL008
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
  • UNIT NAME
  • Book supplier products and services

  • UNIT CODE
  • SITTTSL009
    Process travel-related documentation
    UNIT CODE :
    SITTTSL009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
  • UNIT NAME
  • Process travel-related documentation

  • UNIT CODE
  • SITTTSL010
    Use a computerised reservations or operations system
    UNIT CODE :
    SITTTSL010
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
  • UNIT NAME
  • Use a computerised reservations or operations system

  • UNIT CODE
  • SITTTSL012
    Construct normal international airfares
    UNIT CODE :
    SITTTSL012
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
  • UNIT NAME
  • Construct normal international airfares

  • UNIT CODE
  • SITTTSL013
    Construct promotional international airfares
    UNIT CODE :
    SITTTSL013
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

    Pre-requisite unit :
    SITTTSL012
  • UNIT NAME
  • Construct promotional international airfares

  • UNIT CODE
  • SITXCCS006
    Provide service to customers
    UNIT CODE :
    SITXCCS006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Cairns
23 Jan 2023
up to 6 months
Part time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 15 months
Part time 15 hours per week
  • Concession: $2,265
  • Full fee: $2,635
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $2,265
  • Full fee: $2,635
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
South Bank
10 Jul 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Cairns
23 Jan 2023
up to 6 months
Part time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 15 months
Part time 15 hours per week
  • Concession: $2,265
  • Full fee: $2,635
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $2,265
  • Full fee: $2,635
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
South Bank
10 Jul 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Cairns
23 Jan 2023
up to 6 months
Part time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 15 months
Part time 15 hours per week
  • Concession: $2,265
  • Full fee: $2,635
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $2,265
  • Full fee: $2,635
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
South Bank
10 Jul 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
Anytime
up to 6 months
Full time 20 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Full fee: $2,635
Cairns
23 Jan 2023
up to 6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Cairns
23 Jan 2023
up to 6 months
Part time 3 days per week
Tuesday, Wednesday, Thursday
Mixed mode
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mount Isa
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Whitsundays (Cannonvale)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
Townsville (Pimlico)
Anytime
up to 15 months
Part time 15 hours per week
Online
  • Concession: $2,265
  • Subsidised: $3,080
  • Full fee: $5,560
START DATES DURATION WORKLOAD WHAT YOU'LL PAY
Anytime
up to 15 months
Part time 15 hours per week
  • Concession: $2,265
  • Full fee: $2,635
Anytime
up to 6 months
Full time 20 hours per week
  • Concession: $2,265
  • Full fee: $2,635
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Cairns
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Whitsundays (Cannonvale)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Townsville (Pimlico)
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
23 Jan 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
South Bank
10 Jul 2023
6 months
Full time 3 days per week
Mixed mode
  • International: $7,500
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
International student payment

Our preferred payment method is telegraphic transfer or credit card using Western Union Global Pay for Students or the Flywire Payment Portal. Western Union and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays. 
Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
The following Selection criteria requirements apply only to Domestic students:

  • School leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics; or 
  • Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies; and
  • It is strongly recommended that you posses a sound knowledge of computing skills.  

International students
The following Selection criteria requirements apply only to International students:

  • English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
  • Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.  TAFE Queensland has entered an agreement with Union Institute of Language (UIL) to facilitate the provision of the welfare services (fees apply).

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Need to know

Replacement qualification

This qualification has been replaced by SIT30222 Certificate III in Travel, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. If required, enrolments will be transitioned into the replacement qualification.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more