SIT30216 | 091458A

Certificate III in Travel

Kick start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

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STUDY LOCATIONS Greater Brisbane Far North Queensland North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships International

NEXT INTAKE Start date: 10 Jul 2023 Duration: 6 months View all intakes

WHAT YOU'LL PAY

Concession

$85 - $2,365

Subsidised

$170 - $3,230

Full Fee

$2,775 - $5,835

International

$7,500

Eligibility Calculator

Course overview

Start your career in travel with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business, and online and corporate travel. You will have the skills to seek employment as an international corporate or online travel consultant, or a reservation sales agent for a tour operator.

This course will give you the knowledge to provide advice on domestic and international destinations, process travel-related documentation, prepare quotes, use reservation software, and show cultural and social sensitivities. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an international corporate or online travel consultant, or a reservation sales agent for a tour operator. It will also give you the foundation skills to complete further studies in your field.

What can I do?

Reservation Sales Agent (Tour Operator)
International Corporate or Online Travel Consultant

Course outcome:

SIT30216 Certificate III in Travel

Dual qualification options

If you are passionate about a career in travel, talk to our friendly staff about getting a dual qualification. Give yourself a competitive edge by combining the Certificate III in Travel and the Certificate III in Tourism.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.

What you will study

The successful achievement of this qualification requires you to complete all core and 3 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND001

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTSL003

Provide advice on international destinations

UNIT CODE :
SITTTSL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTSL004

Provide advice on Australian destinations

UNIT CODE :
SITTTSL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTSL005

Sell tourism products and services

UNIT CODE :
SITTTSL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism, travel, hospitality or event products. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale. The unit only covers sales skills and not related product and destination knowledge which is covered in other units.
UNIT NAME
Sell tourism products and services

UNIT CODE
SITTTSL006

Prepare quotations

UNIT CODE :
SITTTSL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare quotations

UNIT CODE
SITTTSL008

Book supplier products and services

UNIT CODE :
SITTTSL008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to identify customer booking requirements, request and confirm them with suppliers, and administer all bookings through to finalisation.
UNIT NAME
Book supplier products and services

UNIT CODE
SITTTSL009

Process travel-related documentation

UNIT CODE :
SITTTSL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process a range of travel and tourism documentation. It requires the ability to identify and interpret all documentation requirements and to prepare and despatch documents within designated deadlines
UNIT NAME
Process travel-related documentation

UNIT CODE
SITTTSL010

Use a computerised reservations or operations system

UNIT CODE :
SITTTSL010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTSL012

Construct normal international airfares

UNIT CODE :
SITTTSL012

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct normal international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations. The unit applies to tourism or travel industry organisations that sell international airfares such as travel agencies, tour wholesalers, airlines and consolidators. It applies to frontline sales and operations personnel who operate with some level of independence and under limited supervision. This includes travel consultants and managers, ticketing consultants, airline and consolidator ticketing officers, and reservations and operations consultants.
UNIT NAME
Construct normal international airfares

UNIT CODE
SITTTSL013

Construct promotional international airfares

UNIT CODE :
SITTTSL013

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct promotional or ‘special’ international airfares.

Pre-requisite unit :
SITTTSL012
UNIT NAME
Construct promotional international airfares

UNIT CODE
SITXCCS006

Provide service to customers

UNIT CODE :
SITXCCS006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM002

Show social and cultural sensitivity

UNIT CODE :
SITXCOM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS001

Participate in safe work practices

UNIT CODE :
SITXWHS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

North and Far North Queensland

North and Far North Queensland

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
SITTTSL016

Provide specialist advice on cruises

UNIT CODE :
SITTTSL016

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXEBS001

Use social media in a business

UNIT CODE :
SITXEBS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to establish a social media presence in a business. It requires an understanding of the use of social media tools and platforms to enhance customer engagement and market a business. The unit is relevant to businesses operating in many industry contexts, including the tourism, travel, hospitality, events and other service industry sectors. It applies to individuals using social media for business at an operational level under limited supervision.
UNIT NAME
Use social media in a business

Greater Brisbane

Greater Brisbane

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
SITXCCS001

Provide customer information and assistance

UNIT CODE :
SITXCCS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
South Bank	On campus with some online	10 Jul 2023	6 months	Full time 3 days plus 1 zoom delivery session per week	Concession: $2,365 Subsidised: $3,230 Full fee: $5,835 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 10 Jul 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days plus 1 zoom delivery session per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,365 Subsidised: $3,230 Full fee: $5,835 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Cairns	On campus with some online	Anytime	up to 6 months	Full time 3 days per week Tuesday, Wednesday, Thursday	Concession: $85 Subsidised: $170 Full fee: $2,775 More Apply
Cairns On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week Tuesday, Wednesday, Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $85 Subsidised: $170 Full fee: $2,775 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Cairns	On campus with some online	Anytime	up to 6 months	Part time 3 days per week Tuesday, Wednesday, Thursday	Concession: $85 Subsidised: $170 Full fee: $2,775 More Apply
Cairns On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 3 days per week Tuesday, Wednesday, Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $85 Subsidised: $170 Full fee: $2,775 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Show courses from

Online virtual classroom

You will study online however your classes will be delivered in real time via a scheduled timetable. You will interact with your teachers and other students using programs like Zoom. Learn more
View comparison chart

STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online virtual classroom	Anytime	up to 6 months	Full time 20 hours per week	Concession: $85 Subsidised: $170 Full fee: $2,775 More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 20 hours per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $85 Subsidised: $170 Full fee: $2,775 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Online virtual classroom	Anytime	up to 15 months	Part time 15 hours per week	Concession: $85 Subsidised: $170 Full fee: $2,775 More Apply
Online virtual classroom Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. up to 15 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 15 hours per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $85 Subsidised: $170 Full fee: $2,775 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Show courses from

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Whitsundays - Cannonvale	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online
Townsville - Pimlico	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	Online

Show courses from

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATES	DURATION	WORKLOAD	WHAT YOU'LL PAY
South Bank	On campus with some online	10 Jul 2023	6 months	Full time 3 days per week	International: $7,500 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 10 Jul 2023 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY International: $7,500 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
South Bank	On campus with some online	22 Jan 2024	6 months	Full time 3 days per week	International: $7,500 More Apply
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 22 Jan 2024 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time 3 days per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY International: $7,500 Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more

You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. You will be expected to undertake additional self-directed study in order to complete the course requirements.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

As an international student at TAFE Queensland you'll gain hands-on experience in our modern classrooms, laboratories and workshops using state-of-the-art facilities and the same tools and equipment used in industry.

Get the internationally-recognised qualification you need to launch your career while enjoying the unique Australian landscape, culture, and lifestyle.

No matter where you are in your study journey, our team of international student support advisors can help you settle into life in Australia and provide support and assistance to help you throughout your studies.

As an international student you’ll study face-to-face in a classroom with other international and Australian students at one of our campus locations.

You will be expected to undertake additional personal study to complete the course requirements. The number of hours of personal study required is dependent on your existing knowledge, skills and language needs.

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Certificate III in Travel (SIT30216)

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Certificate III in Travel

COURSE CODE: SIT30216

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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International student payment

Our preferred payment method is telegraphic transfer or credit card using Convera Global Pay for Students or the Flywire Payment Portal. Convera and Flywire both allow you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays.
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Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

Domestic students
The following selection criteria requirements apply only to domestic students:

School leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics; or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies; and
It is also recommended that students have sound digital literacy skills due to significant computer work required in the airfares and reservations units.

International students
The following Selection criteria requirements apply only to International students:

English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
Academic Requirements: Completion of Year 12 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. View more information on the international education achievement levels equivalent to Year 12.

Applicants should be a minimum of 17 years of age and turning 18 during the first year of study with TAFE Queensland. International students who are under 18 years of age and are applying for a student visa are required by the Australian Department of Home Affairs to have adequate welfare arrangements in place.

Resources required

It is recommended that you have access to a personal computer that has a camera and a microphone, reliable internet connection to access TAFE Queensland's online learning system Connect, up-to-date software including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Need to know

Students will study how to complete airline reservations and construct airfares using Travelports (Galileo) software. Galileo is one of 3 recognised software programs within the travel and tourism industry. Once a student is competent in one program e.g.: Galileo they can easily adjust to another e.g. Sabre or Amadeus.

On completion of the Airfares and reservations classes students will also receive their industry certificate for Galileo and CrossCheck travel.

Key student attributes
Important personal abilities required

Be well groomed at all times
Planning, organisation and time management skills
Be able to relate and interact with people from different cultures and backgrounds
High attention to detail

Key activities

Computer reservations and airfares bookings using Travelport (Galileo)
Customer service role-plays
Group work
Presentations

Transition statement

Replacement qualification

This qualification has been replaced by SIT30222 Certificate III in Travel, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 31 January 2024. Students who have not fully completed this qualification prior to this date will be transitioned into the replacement qualification.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Certificate III in Travel

Course overview

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Dual qualification options

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Certificate III in Travel

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How can I pay for this course?

Payment plan

Upfront payment

International student payment

Important Information

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Entry requirements

Selection criteria

Resources required

Need to know

Transition statement

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

For International students

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

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