BSB10120

Certificate I in Workplace Skills

Set yourself on the path to a career in business with this introductory qualification. This course will prepare you for further study and equip you with the foundation skills to work in a range of entry-level administrative positions.

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STUDY LOCATIONS Far North Queensland North Queensland Central Queensland

WAYS TO STUDY On campus

WHAT YOU'LL PAY

SEE Concession

Concession

$1,280

Subsidised

$1,405

Full Fee

$1,900

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Course overview

According to the Australian Government's Job Outlook service, the number of people working as general clerks grew strongly over the past five years and is expected to continue to grow in the future. This is a very large occupation with over 182,000 job opening expected over the next five years.

In this course you will develop the basic skills needed to work effectively in a business environment. You will learn how to use digital devices and technologies for work practices, as well as how to collect and record data. You will also learn how to work effectively with others and be sustainable in the workplace.

Successful completion of this course will give you the basic knowledge required to complete further studies in this area. You will also be prepared to enter the workforce in a range of administrative and clerical roles.

What can I do?

Administration Assistant
Office Assistant
General Clerk

Course outcome:

BSB10120 Certificate I in Workplace Skills

SEE Program Funding

This course is eligible for SEE program funding, meaning it could be free for eligible job seekers who are registered with a Job Active or Centrelink. Training is proudly delivered by TAFE Queensland and funded by the Australian Government Department of Education, Skills and Employment. Learn more >

Further study pathways

At TAFE Queensland we believe in providing quality pathways to further education opportunities. We can work with you to develop a personalised learning program to develop your skills in language, literacy and numeracy or progress you to a vocational pathway course.

What you will study

The successful achievement of this qualification requires you to complete all core and 4 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBOPS101

Use business resources

UNIT CODE :
BSBOPS101

Unit description :
This unit describes the skills and knowledge required to identify, use and maintain resources to complete a variety of tasks under direct supervision.
UNIT NAME
Use business resources

UNIT CODE
BSBPEF101

Plan and prepare for work readiness

UNIT CODE :
BSBPEF101

Unit description :
This unit describes the skills and knowledge required to identify and document current skills and plan future skills development with support and supervision.
UNIT NAME
Plan and prepare for work readiness

UNIT CODE
UNIT NAME

UNIT CODE
BSBCMM211

Apply communication skills

UNIT CODE :
BSBCMM211

Unit description :
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
UNIT NAME
Apply communication skills

UNIT CODE
BSBCRT201

Develop and apply thinking and problem solving skills

UNIT CODE :
BSBCRT201

Unit description :
This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.
UNIT NAME
Develop and apply thinking and problem solving skills

UNIT CODE
BSBDAT201

Collect and record data

UNIT CODE :
BSBDAT201

Unit description :
This unit describes the skills and knowledge required to collect and record data according to organisational policies and procedures.
UNIT NAME
Collect and record data

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBPEF202

Plan and apply time management

UNIT CODE :
BSBPEF202

Unit description :
This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
UNIT NAME
Plan and apply time management

UNIT CODE
BSBOPS201

Work effectively in business environments

UNIT CODE :
BSBOPS201

Unit description :
This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
UNIT NAME
Work effectively in business environments

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTEC101

Operate digital devices

UNIT CODE :
BSBTEC101

Unit description :
This unit describes the skills and knowledge required to start up and use a range of basic functions on digital devices.
UNIT NAME
Operate digital devices

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
BSBWHS211

Contribute to the health and safety of self and others

UNIT CODE :
BSBWHS211

Unit description :
This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents.
UNIT NAME
Contribute to the health and safety of self and others

UNIT CODE
FSKDIG002

Use digital technology for routine and simple workplace tasks

UNIT CODE :
FSKDIG002

Unit description :
This unit describes the skills and knowledge required to use digital technology to undertake workplace tasks that are simple and routine in nature. It requires the ability to identify and interpret technical instructions, and setup and apply a range of digital technologies to achieve predetermined outcomes.
UNIT NAME
Use digital technology for routine and simple workplace tasks

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Atherton	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Atherton	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Cairns	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Cairns	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Innisfail	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Innisfail	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Kuranda	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Kuranda	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Mareeba	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Mareeba	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bowen	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Bowen	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Charters Towers	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Charters Towers	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Mount Isa	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Mount Isa	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Palm Island	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Palm Island	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Burdekin	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Burdekin	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Whitsundays (Cannonvale)	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Whitsundays (Cannonvale)	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Ingham	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Ingham	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Townsville (Pimlico)	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Townsville (Pimlico)	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mackay	Anytime	1 year	Part time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply
Mackay	Anytime	6 months	Full time	Mixed mode	SEE Concession: $0 Concession: $1,280 Subsidised: $1,405 Full fee: $1,900 Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

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Certificate I in Workplace Skills (BSB10120)

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Certificate I in Workplace Skills

COURSE CODE: BSB10120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You will be required to complete the bksb to identify any Learning Support needs.

It is recommended that you have an understanding of basic business and technology concepts, which may have been acquired through previous training, qualifications and/or work experience in a business-related field.

You will be required to access and use technology to complete the learning assessment activities and resources within this course.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You are also required to have access to a calculator, a laptop or tablet device, a USB, a headset including microphone).

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate II in Workplace Skills

Develop the skills you need to prepare for entry into the workforce. Learn the skills you need to work in administration.

Careers

Office Assistant
Receptionist
Junior Personal Assistant

Next Start : 09 Jan 2023

Certificate III in Business

Kick start your career with this entry-level course in business administration. This course will give you the practical skills to successfully work in an office or business environment.

Careers

Junior Personal Assistant
Office Assistant
Receptionist
Accounts Clerk

Full Time : 6 months

Next Start : 17 Apr 2023

Certificate III in Business

For Aboriginal and Torres Strait Islander students

Kick start your career with this entry-level course in business administration designed specifically for Aboriginal and Torres Strait Islander students. This course will give you the practical skills to successfully work in a range of office and business environments.

Careers

Accounts Clerk
Junior Personal Assistant
Office Assistant
Receptionist

Full Time : 9 months

Next Start : 24 Jul 2023

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Certificate I in Workplace Skills

Course overview

What can I do?

Course outcome:

SEE Program Funding

Further study pathways

Core units

Elective Units

Download Brochure

Ask a question

Certificate I in Workplace Skills

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Resources required

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate II in Workplace Skills

Careers

Certificate III in Business

Careers

Certificate III in Business

Careers