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BSB20120

Certificate II in Workplace Skills

Develop the skills you need to prepare for entry into the workforce. Learn the skills you need to work in administration.

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TIME 6 months / Full Time NEXT START DATE 11 Jul 2022
STUDY LOCATIONS Sunshine Coast Wide Bay Burnett
WAYS TO STUDY On Campus
WHAT YOU'LL PAY
Concession
$760
Subsidised
$1,120
Full Fee
$2,535
Eligibility Calculator

Course overview

Kick start your career by developing the skills you need to perform basic administration tasks in an office environment.

According to the Australian Government's Job Outlook service, roles in administration, including receptionists and data entry operators, will continue to be in demand with stable growth predicted for the next five years.

Learn how to perform basic procedural, clerical, administrative or operational tasks to undertake a range of routine tasks in a business environment. You will also learn about time management, as well as to contribute to a safe and sustainable workplace.

Successful completion of this course will help you to start your career in administration.

What can I do?

  • Office Assistant
  • Receptionist
  • Junior Personal Assistant

Course outcome:

BSB20120 Certificate II in Workplace Skills

Industry Connections

TAFE Queensland teachers are experts in their field who maintain strong industry relevant connections. Take advantage of the years of experience and real-world knowledge they offer as they guide you to achieve your career goals.

Technology

TAFE Queensland boasts state-of-the-art and industry-standard technology and facilities that enable you to shape where your study can take you as an office assistant, office clerk or receptionist. With the latest industry-relevant programs and applications that employers are looking for, you'll be a step ahead and job ready.

What you will study.

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBCMM211
    Apply communication skills
    UNIT CODE :
    BSBCMM211
    Unit description :
    This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
  • UNIT NAME
  • Apply communication skills

  • UNIT CODE
  • BSBOPS201
    Work effectively in business environments
    UNIT CODE :
    BSBOPS201
    Unit description :
    This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
  • UNIT NAME
  • Work effectively in business environments

  • UNIT CODE
  • BSBPEF202
    Plan and apply time management
    UNIT CODE :
    BSBPEF202
    Unit description :
    This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
  • UNIT NAME
  • Plan and apply time management

  • UNIT CODE
  • BSBSUS211
    Participate in sustainable work practices
    UNIT CODE :
    BSBSUS211
    Unit description :
    This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
  • UNIT NAME
  • Participate in sustainable work practices

  • UNIT CODE
  • BSBWHS211
    Contribute to the health and safety of self and others
    UNIT CODE :
    BSBWHS211
    Unit description :
    This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents.
  • UNIT NAME
  • Contribute to the health and safety of self and others

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
11 Jul 2022
6 months
Full time 3 days per week
Monday, Tuesday, Wednesday
Classroom
  • Concession: $760
  • Subsidised: $1,120
  • Full fee: $2,535
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
11 Jul 2022
6 months
Full time 3 days per week
Monday, Tuesday, Wednesday
Classroom
  • Concession: $760
  • Subsidised: $1,120
  • Full fee: $2,535
Gympie
11 Jul 2022
6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Classroom
  • Concession: $760
  • Subsidised: $1,120
  • Full fee: $2,535
Hervey Bay
12 Jul 2022
6 months
Full time 3 days per week
Tuesday, Wednesday, Thursday
Classroom
  • Concession: $760
  • Subsidised: $1,120
  • Full fee: $2,535
Maryborough
12 Jul 2022
6 months
Full time 3 days per week
Classroom
  • Concession: $760
  • Subsidised: $1,120
  • Full fee: $2,535

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Certificate II in Workplace Skills (BSB20120)

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Certificate II in Workplace Skills

COURSE CODE: BSB20120
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying.

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You will be required to complete the bksb to identify any Learning Support needs.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University Pathways.

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more