BSB20120

Certificate II in Workplace Skills

Develop the skills you need to prepare for entry into the workforce. Learn the skills you need to work in administration.

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STUDY LOCATIONS Far North Queensland North Queensland Central Queensland

WAYS TO STUDY On campus

WHAT YOU'LL PAY

SEE Concession

Concession

$800

Subsidised

$1,170

Full Fee

$2,660

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Course overview

Kick start your career by developing the skills you need to perform basic administration tasks in an office environment.

According to the Australian Government's Job Outlook service, roles in administration, including receptionists and data entry operators, will continue to be in demand with stable growth predicted for the next five years.

Learn how to perform basic procedural, clerical, administrative or operational tasks to undertake a range of routine tasks in a business environment. You will also learn about time management, as well as to contribute to a safe and sustainable workplace.

Successful completion of this course will help you to start your career in administration.

What can I do?

Office Assistant
Receptionist
Junior Personal Assistant

Course outcome:

BSB20120 Certificate II in Workplace Skills

Industry Connections

TAFE Queensland teachers are experts in their field who maintain strong industry relevant connections. Take advantage of the years of experience and real-world knowledge they offer as they guide you to achieve your career goals.

Technology

TAFE Queensland boasts state-of-the-art and industry-standard technology and facilities that enable you to shape where your study can take you as an office assistant, office clerk or receptionist. With the latest industry-relevant programs and applications that employers are looking for, you'll be a step ahead and job ready.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBCMM211

Apply communication skills

UNIT CODE :
BSBCMM211

Unit description :
This unit describes the skills and knowledge required to apply basic communication skills in the workplace, including identifying, gathering and conveying information along with completing assigned written information.
UNIT NAME
Apply communication skills

UNIT CODE
BSBOPS201

Work effectively in business environments

UNIT CODE :
BSBOPS201

Unit description :
This unit describes the skills and knowledge required to work effectively in business environments. It includes identifying and working to organisational standards, managing workload and working as part of a team.
UNIT NAME
Work effectively in business environments

UNIT CODE
BSBPEF202

Plan and apply time management

UNIT CODE :
BSBPEF202

Unit description :
This unit describes the skills and knowledge required to implement time management processes to organise and complete work tasks. It also addresses skills and knowledge to seek and review feedback for performance improvement regarding time management and use technology appropriate to the task.
UNIT NAME
Plan and apply time management

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBWHS211

Contribute to the health and safety of self and others

UNIT CODE :
BSBWHS211

Unit description :
This unit describes the skills and knowledge required to work in a manner that is healthy and safe in relation to self and others, and to assist in responding to incidents.
UNIT NAME
Contribute to the health and safety of self and others

UNIT CODE
UNIT NAME

Greater Brisbane (excluding Inala) / North and Far North Queensland

Greater Brisbane (excluding Inala) / North and Far North Queensland

UNIT CODE
BSBCRT201

Develop and apply thinking and problem solving skills

UNIT CODE :
BSBCRT201

Unit description :
This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.
UNIT NAME
Develop and apply thinking and problem solving skills

UNIT CODE
BSBDAT201

Collect and record data

UNIT CODE :
BSBDAT201

Unit description :
This unit describes the skills and knowledge required to collect and record data according to organisational policies and procedures.
UNIT NAME
Collect and record data

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC202

Use digital technologies to communicate in a work environment

UNIT CODE :
BSBTEC202

Unit description :
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
UNIT NAME
Use digital technologies to communicate in a work environment

Darling Downs and South West (including Inala)

Darling Downs and South West (including Inala)

UNIT CODE
BSBPEF101

Plan and prepare for work readiness

UNIT CODE :
BSBPEF101

Unit description :
This unit describes the skills and knowledge required to identify and document current skills and plan future skills development with support and supervision.
UNIT NAME
Plan and prepare for work readiness

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC202

Use digital technologies to communicate in a work environment

UNIT CODE :
BSBTEC202

Unit description :
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
UNIT NAME
Use digital technologies to communicate in a work environment

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

Gold Coast

Gold Coast

UNIT CODE
BSBCRT201

Develop and apply thinking and problem solving skills

UNIT CODE :
BSBCRT201

Unit description :
This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.
UNIT NAME
Develop and apply thinking and problem solving skills

UNIT CODE
BSBDAT201

Collect and record data

UNIT CODE :
BSBDAT201

Unit description :
This unit describes the skills and knowledge required to collect and record data according to organisational policies and procedures.
UNIT NAME
Collect and record data

UNIT CODE
BSBPEF101

Plan and prepare for work readiness

UNIT CODE :
BSBPEF101

Unit description :
This unit describes the skills and knowledge required to identify and document current skills and plan future skills development with support and supervision.
UNIT NAME
Plan and prepare for work readiness

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBTEC202

Use digital technologies to communicate in a work environment

UNIT CODE :
BSBTEC202

Unit description :
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
UNIT NAME
Use digital technologies to communicate in a work environment

Wide Bay Burnett

Wide Bay Burnett

UNIT CODE
BSBCRT201

Develop and apply thinking and problem solving skills

UNIT CODE :
BSBCRT201

Unit description :
This unit describes the skills and knowledge required to solve problems, develop questions and respond to feedback on questions on workplace issues.
UNIT NAME
Develop and apply thinking and problem solving skills

UNIT CODE
BSBPEF201

Support personal wellbeing in the workplace

UNIT CODE :
BSBPEF201

Unit description :
This unit describes the skills and knowledge required to advocate for and feel empowered about personal wellbeing in the workplace. It involves developing and applying basic knowledge of factors that may influence wellbeing, both positively and negatively.
UNIT NAME
Support personal wellbeing in the workplace

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTEC202

Use digital technologies to communicate in a work environment

UNIT CODE :
BSBTEC202

Unit description :
This unit describes the skills and knowledge required to effectively identify, select and use available methods of digital communication in a workplace context. These methods may include email, instant messaging and other similar platforms.
UNIT NAME
Use digital technologies to communicate in a work environment

UNIT CODE
BSBWRT311

Write simple documents

UNIT CODE :
BSBWRT311

Unit description :
This unit describes the skills and knowledge required to plan, draft and finalise a simple document.
UNIT NAME
Write simple documents

Note: For some courses, not all electives are available at all campuses.

Ways to study

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CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Atherton	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Cairns	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Innisfail	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Kuranda	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Mareeba	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bowen	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Charters Towers	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Mount Isa	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Palm Island	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Burdekin	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Whitsundays (Cannonvale)	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Ingham	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply
Townsville (Pimlico)	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mackay	Anytime	Varies	Full time and Part time	Mixed mode	SEE Concession: $0 Concession: $800 Subsidised: $1,170 Full fee: $2,660 Apply

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

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Certificate II in Workplace Skills (BSB20120)

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Certificate II in Workplace Skills

COURSE CODE: BSB20120

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You will be required to complete the bksb to identify any Learning Support needs.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Certificate III in Legal Services

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Legal Secretary
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Certificate II in Workplace Skills

Course overview

What can I do?

Course outcome:

Industry Connections

Technology

Core units

Elective Units

Download Brochure

Ask a question

Certificate II in Workplace Skills

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate III in Business

Careers

Certificate IV in Business

Careers

Certificate III in Legal Services

Careers