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SIT20122 / SIT30522

Certificate II in Tourism / Certificate III in Events

Dual award

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events.

Apply now
Print course information
STUDY LOCATIONS Greater Brisbane
WAYS TO STUDY TAFE at School
NEXT INTAKE Start date: 29 Jan 2024 Duration: 6 terms View all intakes
WHAT YOU'LL PAY
TAFE at School Full Fee
$2,780
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Course overview

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events. The events administration sector is currently experiencing strong growth with the Australian Government predicting more than 50,000 job openings in the industry over the next five years.

Develop essential skills for working in the tourism industry such as providing service to customers, and showing social and cultural sensitivity. You will also have the opportunity to complete a number of practical skills with electives available in responsible service of alcohol, using computerised reservations systems, and providing visitor information.

Successful completion of this course will qualify you to seek entry-level positions in a range of different tourism and events settings including tourist attractions, tour operators, sporting events, conferences, music concerts, and community events.

What can I do?

  • Conference and Events Assistant
  • Event Administrative Assistant
  • Event Operations Assistant
  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction)
  • Ride Attendant

Course outcome:

SIT20122 Certificate II in Tourism

SIT30522 Certificate III in Events

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and 9 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBTWK201
    Work effectively with others
    UNIT CODE :
    BSBTWK201
    Unit description :
    This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
  • UNIT NAME
  • Work effectively with others

  • UNIT CODE
  • SITEEVT020
    Source and use information on the events industry
    UNIT CODE :
    SITEEVT020
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
  • UNIT NAME
  • Source and use information on the events industry

  • UNIT CODE
  • SITEEVT022
    Provide event production support
    UNIT CODE :
    SITEEVT022
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to assist with production requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event production and technical production requirements.
  • UNIT NAME
  • Provide event production support

  • UNIT CODE
  • SITTIND003
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS009
    Provide customer information and assistance
    UNIT CODE :
    SITXCCS009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
  • UNIT NAME
  • Provide customer information and assistance

  • UNIT CODE
  • SITXCCS011
    Interact with customers
    UNIT CODE :
    SITXCCS011
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
  • UNIT NAME
  • Interact with customers

  • UNIT CODE
  • SITXCCS014
    Provide service to customers
    UNIT CODE :
    SITXCCS014
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM007
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS005
    Participate in safe work practices
    UNIT CODE :
    SITXWHS005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

Ways to study
Choose your study location

  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
South Bank
On campus with some online
29 Jan 2024
6 terms
Part time 1 day per week
  • TAFE at School Full Fee: $2,780
More Apply
demo

South Bank

On campus with some online

  • Online Time

    How much of the course will be delivered online. 

    20%
  • On Campus Time
    80%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

29 Jan 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

6 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $2,780
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

Online, On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.
Ipswich
On Campus
29 Jan 2024
6 terms
Part time 1 day per week
  • TAFE at School Full Fee: $2,780
More Apply
demo

Ipswich

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

29 Jan 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

6 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $2,780
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more


You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.


QCE points: up to 8

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

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Certificate II in Tourism / Certificate III in Events (SIT20122 / SIT30522)

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Certificate II in Tourism / Certificate III in Events

COURSE CODE: SIT20122 / SIT30522
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Eligibility calculator

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
Important Information

Read this before applying

Selection criteria

This program is only available to Year 11 students due to the duration to complete the full program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related courses

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Careers

  • Visitor Information Officer
  • Marine Tourism Assistant
  • Inbound Tour Coordinator
  • Cellar Door Salesperson and Guide
  • Reservations Sales Agent
Full Time : 18 weeks
Next Start : 22 Jan 2024