SIT20116 / SIT30516

Certificate II in Tourism / Certificate III in Events

Dual award

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events.

Apply Now

NEXT INTAKE TAFE at School: South Bank Start date: 30 Jan 2023

STUDY LOCATIONS Greater Brisbane Sunshine Coast Wide Bay Burnett

WAYS TO STUDY TAFE at School

WHAT YOU'LL PAY

TAFE at School Full Fee

$2,480

Course overview

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events. The events administration sector is currently experiencing strong growth with the Australian Government predicting more than 50,000 job openings in the industry over the next five years.

Develop essential skills for working in the tourism industry such as providing service to customers, and showing social and cultural sensitivity. You will also have the opportunity to complete a number of practical skills with electives available in responsible service of alcohol, using computerised reservations systems, and providing visitor information.

Successful completion of this course will qualify you to seek entry-level positions in a range of different tourism and events settings including tourist attractions, tour operators, sporting events, conferences, music concerts, and community events.

What can I do?

Conference and Events Assistant
Event Administrative Assistant
Event Operations Assistant
Museum Attendant
Tour Operator Office Assistant
Retail Assistant (Tourist Attraction)
Ride Attendant

Course outcome:

SIT20116 / SIT30516 Certificate II in Tourism / Certificate III in Events

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and up to 9 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITEEVT001

Source and use information on the events industry

UNIT CODE :
SITEEVT001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
UNIT NAME
Source and use information on the events industry

UNIT CODE
SITEEVT002

Process and monitor event registrations

UNIT CODE :
SITEEVT002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
UNIT NAME
Process and monitor event registrations

UNIT CODE
SITTIND001

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITXCCS003

Interact with customers

UNIT CODE :
SITXCCS003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
UNIT NAME
Interact with customers

UNIT CODE
SITXCCS006

Provide service to customers

UNIT CODE :
SITXCCS006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM002

Show social and cultural sensitivity

UNIT CODE :
SITXCOM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS001

Participate in safe work practices

UNIT CODE :
SITXWHS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

Greater Brisbane

Greater Brisbane

UNIT CODE
BSBITU302

Create electronic presentations

UNIT CODE :
BSBITU302

Unit description :

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
UNIT NAME
Create electronic presentations

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
BSBWOR204

Use business technology

UNIT CODE :
BSBWOR204

Unit description :

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
UNIT NAME
Use business technology

UNIT CODE
SITEEVT003

Coordinate on-site event registrations

UNIT CODE :
SITEEVT003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.
UNIT NAME
Coordinate on-site event registrations

UNIT CODE
SITEEVT004

Provide event staging support

UNIT CODE :
SITEEVT004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to assist with staging requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event staging and technical production requirements.
UNIT NAME
Provide event staging support

UNIT CODE
SITXCCS001

Provide customer information and assistance

UNIT CODE :
SITXCCS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM001

Source and present information

UNIT CODE :
SITXCOM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.
UNIT NAME
Source and present information

UNIT CODE
SITXCOM003

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
UNIT NAME
Provide a briefing or scripted commentary

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

Darling Downs and South West

Darling Downs and South West

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
BSBWOR204

Use business technology

UNIT CODE :
BSBWOR204

Unit description :

This unit describes the skills and knowledge required to select and use computer software and organise electronic information and data.
UNIT NAME
Use business technology

UNIT CODE
SITEEVT003

Coordinate on-site event registrations

UNIT CODE :
SITEEVT003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.
UNIT NAME
Coordinate on-site event registrations

UNIT CODE
SITEEVT004

Provide event staging support

UNIT CODE :
SITEEVT004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to assist with staging requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event staging and technical production requirements.
UNIT NAME
Provide event staging support

UNIT CODE
SITXCCS001

Provide customer information and assistance

UNIT CODE :
SITXCCS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM001

Source and present information

UNIT CODE :
SITXCOM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.
UNIT NAME
Source and present information

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

UNIT CODE
BSBITU302

Create electronic presentations

UNIT CODE :
BSBITU302

Unit description :

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
UNIT NAME
Create electronic presentations

UNIT CODE
SITXCOM003

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
UNIT NAME
Provide a briefing or scripted commentary

Sunshine Coast and Wide Bay Burnett

Sunshine Coast and Wide Bay Burnett

UNIT CODE
BSBSUS201

Participate in environmentally sustainable work practices

UNIT CODE :
BSBSUS201

Unit description :

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.
UNIT NAME
Participate in environmentally sustainable work practices

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SITXCCS002

Provide visitor information

UNIT CODE :
SITXCCS002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITTTSL002

Access and interpret product information

UNIT CODE :
SITTTSL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information on tourism, travel, hospitality, or events products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITXCOM001

Source and present information

UNIT CODE :
SITXCOM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to conduct basic research and present information in response to an identified need.
UNIT NAME
Source and present information

UNIT CODE
SITTGDE001

Interpret aspects of local Australian Indigenous culture

UNIT CODE :
SITTGDE001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to share information about a specific local Australian Indigenous culture
UNIT NAME
Interpret aspects of local Australian Indigenous culture

UNIT CODE
SITXCOM003

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques. Often the information would have been prepared or scripted by others.
UNIT NAME
Provide a briefing or scripted commentary

UNIT CODE
SITEEVT003

Coordinate on-site event registrations

UNIT CODE :
SITEEVT003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare for and process on-site attendee registrations at events. It requires the ability to collect and collate all registration materials in advance of the event, set up the registration area, and check attendee registration details before admission.
UNIT NAME
Coordinate on-site event registrations

UNIT CODE
SITEEVT004

Provide event staging support

UNIT CODE :
SITEEVT004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to assist with staging requirements during event set up, operation and break down. It requires the ability to integrate fundamental knowledge of event staging and technical production requirements.
UNIT NAME
Provide event staging support

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

UNIT CODE
BSBITU302

Create electronic presentations

UNIT CODE :
BSBITU302

Unit description :

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.
UNIT NAME
Create electronic presentations

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	30 Jan 2023	6 terms	Part time 1 day per week	Mixed mode	TAFE at School Full Fee: $2,480 Apply
Ipswich	30 Jan 2023	6 terms	1 day per week	Classroom	TAFE at School Full Fee: $2,480 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mooloolaba	09 Feb 2023	6 terms	Part time Thursday	Classroom	TAFE at School Full Fee: $2,480 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Bundaberg	09 Feb 2023	6 terms	Part time Thursday	Classroom	TAFE at School Full Fee: $2,480 Apply

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.

QCE points: up to 8

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

Download Brochure

Certificate II in Tourism / Certificate III in Events (SIT20116 / SIT30516)

Ask a question

Certificate II in Tourism / Certificate III in Events

COURSE CODE: SIT20116 / SIT30516

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Selection criteria

This program is only available to Year 11 students due to the duration to complete the full program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs.

Need to know

Replacement qualification

This qualification has been replaced by SIT20122 Certificate II in Tourism and SIT30522 Certificate III in Events, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Careers

Visitor Information Officer
Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent

Full Time : up to 6 months

Next Start : 23 Jan 2023

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Certificate II in Tourism / Certificate III in Events

Dual award

Course overview

What can I do?

Course outcome:

Industry-relevant teachers

TAFE at School

Core units

Elective Units

Download Brochure

Ask a question

Certificate II in Tourism / Certificate III in Events

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Selection criteria

Resources required

Need to know

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate III in Tourism

Careers