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SIT20116 / SIT30516

Certificate II in Tourism / Certificate III in Events

Dual award

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events.

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NEXT INTAKE TAFE at School: South Bank Start date: 30 Jan 2023
STUDY LOCATIONS Greater Brisbane Sunshine Coast Wide Bay Burnett
WAYS TO STUDY TAFE at School
WHAT YOU'LL PAY
TAFE at School Full Fee
$2,480

Course overview

Get started with a fast-paced career in tourism and events with this dual qualification. Get the entry-level skills you need to work in popular tourist attractions and at major events. The events administration sector is currently experiencing strong growth with the Australian Government predicting more than 50,000 job openings in the industry over the next five years.

Develop essential skills for working in the tourism industry such as providing service to customers, and showing social and cultural sensitivity. You will also have the opportunity to complete a number of practical skills with electives available in responsible service of alcohol, using computerised reservations systems, and providing visitor information.

Successful completion of this course will qualify you to seek entry-level positions in a range of different tourism and events settings including tourist attractions, tour operators, sporting events, conferences, music concerts, and community events.

What can I do?

  • Conference and Events Assistant
  • Event Administrative Assistant
  • Event Operations Assistant
  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction)
  • Ride Attendant

Course outcome:

SIT20116 / SIT30516 Certificate II in Tourism / Certificate III in Events

Industry-relevant teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

TAFE at School

Get a head start on your career while you're still at high school. Studying a certificate II or certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and up to 9 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITEEVT001
    Source and use information on the events industry
    UNIT CODE :
    SITEEVT001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to access and interpret current and emerging information on the events industry to enhance the quality of event coordination. This includes industry structure, technology, laws and ethical issues specifically relevant to event coordination.
  • UNIT NAME
  • Source and use information on the events industry

  • UNIT CODE
  • SITEEVT002
    Process and monitor event registrations
    UNIT CODE :
    SITEEVT002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to process attendee registrations for events, and administer them through to finalisation. It requires the ability to record customer information, monitor attendance numbers, generate sales and operational reports, and issue customer documents for event attendance.
  • UNIT NAME
  • Process and monitor event registrations

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS003
    Interact with customers
    UNIT CODE :
    SITXCCS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
  • UNIT NAME
  • Interact with customers

  • UNIT CODE
  • SITXCCS006
    Provide service to customers
    UNIT CODE :
    SITXCCS006
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
  • UNIT NAME
  • Provide service to customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
30 Jan 2023
6 terms
Part time 1 day per week
Mixed mode
  • TAFE at School Full Fee: $2,480
Ipswich
30 Jan 2023
6 terms
1 day per week
Classroom
  • TAFE at School Full Fee: $2,480
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
09 Feb 2023
6 terms
Part time
Thursday
Classroom
  • TAFE at School Full Fee: $2,480
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
09 Feb 2023
6 terms
Part time
Thursday
Classroom
  • TAFE at School Full Fee: $2,480

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Certificate II in Tourism / Certificate III in Events (SIT20116 / SIT30516)

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Certificate II in Tourism / Certificate III in Events

COURSE CODE: SIT20116 / SIT30516
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Important Information

Read this before applying

Selection criteria

This program is only available to Year 11 students due to the duration to complete the full program.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs.

Need to know

Replacement qualification

This qualification has been replaced by SIT20122 Certificate II in Tourism and SIT30522 Certificate III in Events, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. 

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more