Establish your career in practice management with this advanced-level course, equipping you with the frontline management and leadership skills to operate professional practices within the health industry.
HLT57715 Diploma of Practice Management
Establish your career in practice management with this advanced-level course, equipping you with the specialised frontline management and leadership skills required to operate professional practices within the health industry. With up to 10,000 practice manager jobs expected to be created over the next five years, this course has tangible employment opportunities for those seeking a career in a broad range of healthcare settings.
This qualification reflects the role of business or practice managers who manage the operation of small to medium-sized health practices. A formal qualification in practice management will equip you to manage budgets and financial plans, health billing and accounting systems, and legal and ethical compliance. In addition, you will learn about the health industry, along with front line management and leadership skills. TAFE Queensland will be there to support you every step of the way through our flexible delivery mode, including online learning resources, and one-on-one email and phone support.
Successful completion of this course will qualify you to seek employment, or advance in your current role, as a practice manager. It will also give you the foundation knowledge to pursue further studies in your field.
We know that life is busy, that's why our courses are designed to be flexible. Our mixed-mode delivery means you can complete components of your study online at a time that suits you.
We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.
The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.
UNIT CODE | UNIT NAME | |
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BSBCUS501Manage quality customer serviceUnit code: BSBCUS501 Unit description: This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. |
Manage quality customer service | |
BSBFIM501Manage budgets and financial plansUnit code: BSBFIM501 Unit description: This unit describes the skills and knowledge required to undertake financial management within a work team in an organisation. It includes planning and implementing financial management approaches, supporting team members whose role involves aspects of financial operations, monitoring and controlling finances and reviewing and evaluating effectiveness of financial management processes. |
Manage budgets and financial plans | |
BSBMED301Interpret and apply medical terminology appropriatelyUnit code: BSBMED301 Unit description: This unit describes the skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal/external clients in a medical environment; as well as use appropriate medical terminology. |
Interpret and apply medical terminology appropriately | |
BSBMGT502Manage people performanceUnit code: BSBMGT502 Unit description: This unit describes the skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. |
Manage people performance | |
BSBRSK501Manage riskUnit code: BSBRSK501 Unit description: This unit describes skills and knowledge required to manage risks in a range of contexts across an organisation or for a specific business unit or area in any industry setting. |
Manage risk | |
CHCDIV001Work with diverse peopleUnit code: CHCDIV001 Unit description: This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people. |
Work with diverse people | |
CHCLEG003Manage legal and ethical complianceUnit code: CHCLEG003 Unit description: This unit describes the skills and knowledge required to research information about compliance and ethical practice responsibilities, and then develop and monitor policies and procedures to meet those responsibilities. |
Manage legal and ethical compliance | |
HLTADM004Manage health billing and accounting systemUnit code: HLTADM004 Unit description: This unit describes the skills and knowledge required to implement and monitor a billing and accounting system in a health practice, with consideration of client accessibility, practice viability and regulatory and legislative requirements. |
Manage health billing and accounting system | |
HLTINF003Implement and monitor infection prevention and control policies and proceduresUnit code: HLTINF003 Unit description: This unit describes the skills and knowledge required to provide information about infection prevention and control procedures, integrate those procedures into work practices and monitor workplace performance. |
Implement and monitor infection prevention and control policies and procedures | |
HLTWHS004Manage work health and safetyUnit code: HLTWHS004 Unit description: This unit describes the skills and knowledge required to establish, maintain and evaluate work health and safety (WHS) policies, procedures and programs in the relevant work area, according to WHS legislative requirements. |
Manage work health and safety |
Note: Not all electives are available at all campuses.
UNIT CODE | UNIT NAME | |
---|---|---|
BSBADM502Manage meetingsUnit code: BSBADM502 Unit description: This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. |
Manage meetings | |
BSBHRM506Manage recruitment selection and induction processesUnit code: BSBHRM506 Unit description: This unit describes the skills and knowledge required to manage all aspects of recruitment selection and induction processes in accordance with organisational policies and procedures. |
Manage recruitment selection and induction processes | |
BSBLDR501Develop and use emotional intelligenceUnit code: BSBLDR501 Unit description: This unit covers the development and use of emotional intelligence to increase self-awareness, self-management, social awareness and relationship management in the context of the workplace. It includes identifying the impact of own emotions on others in the workplace, recognising and appreciating the emotional strengths and weaknesses of others, promoting the development of emotional intelligence in others and utilising emotional intelligence to maximise team outcomes. |
Develop and use emotional intelligence | |
BSBLDR502Lead and manage effective workplace relationshipsUnit code: BSBLDR502 Unit description: This unit describes the skills and knowledge required to lead and manage effective workplace relationships. |
Lead and manage effective workplace relationships | |
BSBMED401Manage patient recordkeeping systemUnit code: BSBMED401 Unit description: This unit describes the skills and knowledge required to manage a patient recordkeeping system within a medical environment and to supervise others. It covers clarifying roles and responsibilities, managing the operation of a patient recordkeeping system, and reviewing and improving the system. The unit does not cover the design of a new system but does cover reviews and improvements to an existing system. |
Manage patient recordkeeping system | |
BSBMGT516Facilitate continuous improvementUnit code: BSBMGT516 Unit description: This unit describes the skills and knowledge required to lead and manage continuous improvement systems and processes. Particular emphasis is on the development of systems and the analysis of information to monitor and adjust performance strategies, and to manage opportunities for further improvements. |
Facilitate continuous improvement | |
BSBWOR502Lead and manage team effectivenessUnit code: BSBWOR502 Unit description: This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. |
Lead and manage team effectiveness | |
CHCDIV003Manage and promote diversityUnit code: CHCDIV003 Unit description: This unit describes the skills and knowledge required to evaluate and promote diversity in the workplace, and to contribute to the planning of diversity policies and procedures. This may apply to internal work practices or external service delivery. |
Manage and promote diversity | |
CHCPRP003Reflect on and improve own professional practiceUnit code: CHCPRP003 Unit description: This unit describes the skills and knowledge required to evaluate and enhance own practice through a process of reflection and ongoing professional development. |
Reflect on and improve own professional practice | |
CHCPRP005Engage with health professionals and the health systemUnit code: CHCPRP005 Unit description: This unit describes the skills and knowledge required to work within the health care system and engage effectively with other health professionals, including writing referral reports. |
Engage with health professionals and the health system | |
HLTADM001Administer and coordinate Telehealth servicesUnit code: HLTADM001 Unit description: This unit describes the skills and knowledge required to administer, support and monitor Telehealth services in a healthcare organisation in collaboration with health professionals and other service providers. The unit covers only additional administration skills that are specific to Telehealth. |
Administer and coordinate Telehealth services | |
HLTWHS006Manage personal stressors in the work environmentUnit code: HLTWHS006 Unit description: This unit describes the skills and knowledge required to maintain health and wellbeing by preventing and managing personal stress. |
Manage personal stressors in the work environment |
Note: Not all electives are available at all campuses.
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools.
Courses delivered on campus may have a combination of online and classroom based learning. Students studying full time should allow up to 16 hours per week of personal study time to complete the course requirements.
Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, and interact with your teacher using online video or web conferencing tools. Access your learning space 24 hours a day, 7 days a week, and be supported by high-quality educators who are devoted to your outcomes.
START DATES![]() |
Duration | WorkLoad![]() |
COST![]() |
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Anytime | Part time 2 years | Full fee: $8,190 Subsidised: $5,145 Concession: $4,230 |
For most online courses study is structured into fixed intakes that have set durations of 12 weeks from the study commencement date. You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. To ensure you can manage your study load, we recommend limiting your workload to no more than 2 units of competency per intake. In some circumstances, you may be required/able to complete 3 units per intake.
Other online courses such as nursing have different intakes, durations, and workload structures.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathwaysNo matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Applying for a course does not guarantee you a place in that course. Your place is only guaranteed once you enrol into units. Enrolling means that you are committing yourself to study, and to paying the associated fees. The tuition fees and applicable charges are required to be paid at enrolment or by scheduled instalment dates either by yourself, a nominated third party (e.g. your employer), or as identified within a contract for delivery of TAFE Queensland training.
This is an interest-free personal loan from the Australian Government that provides eligible students access to capped funding to help pay for their studies.
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.
To be eligible for the Higher Level Skills subsidised price, you must:
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
You can apply to study this course through the Queensland Tertiary Admission Centre (QTAC). You will need to submit your application on the QTAC website. It will be assessed, and if you are successful you will receive an offer directly through QTAC. You will need to accept your offer from QTAC before enrolling with TAFE Queensland.
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways