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  • SIT20116

Certificate II in Tourism

At a glance

At a glance

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

JOB PROSPECTS
  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction)
  • Ride Attendant
COURSE OUTCOME

SIT20116 Certificate II in Tourism

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Course overview

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

Units

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

UNIT CODE UNIT NAME
Core
SITTIND001
Source and use information on the tourism and travel industry
SITXCCS003
Interact with customers
SITXCOM002
Show social and cultural sensitivity
SITXWHS001
Participate in safe work practices

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
East Coast - Wide Bay Burnett and Sunshine Coast
SITXCCS002
Provide visitor information
BSBSUS201
Participate in environmentally sustainable work practices
SITXCOM001
Source and present information
SITHIND002
Source and use information on the hospitality industry
SITXCOM003
Provide a briefing or scripted commentary
BSBWOR203
Work effectively with others
SITHFAB002
Provide responsible service of alcohol
Other
BSBITU201
Produce simple word processed documents
SITTTSL002
Access and interpret product information
SITXCCS001
Provide customer information and assistance
SITXFIN001
Process financial transactions
BSBWOR204
Use business technology

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

Applying for a course does not guarantee you a place in that course. Your place is only guaranteed once you enrol into units. Enrolling means that you are committing yourself to study, and to paying the associated fees. The tuition fees and applicable charges are required to be paid at enrolment or by scheduled instalment dates either by yourself, a nominated third party (e.g. your employer), or as identified within a contract for delivery of TAFE Queensland training.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Entry requirements

There are no formal entry requirements for this course.

Selection criteria

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Need to know

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland