At a glance
Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.
JOB PROSPECTS
- Museum Attendant
- Tour Operator Office Assistant
- Retail Assistant (Tourist Attraction)
- Ride Attendant
COURSE OUTCOME
SIT20116 Certificate II in Tourism
Course overview
Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.
You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.
Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.
This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >
Use this course as a pathway to higher qualifications. Specialise in Certificate III in either Tourism, Business, or Events.
Units
The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| SITTIND001 |
Source and use information on the tourism and travel industry | |
| SITXCCS003 |
Interact with customers | |
| SITXCOM002 |
Show social and cultural sensitivity | |
| SITXWHS001 |
Participate in safe work practices | |
| UNIT CODE | UNIT NAME | |
|---|---|---|
| North and Far North Queensland | ||
| BSBSUS201 |
Participate in environmentally sustainable work practices | |
| BSBWOR203 |
Work effectively with others | |
| HLTAID003 |
Provide first aid | |
| SITTGDE001 |
Interpret aspects of local Australian Indigenous culture | |
| SITTTSL002 |
Access and interpret product information | |
| SITXCCS002 |
Provide visitor information | |
| SITXCOM003 |
Provide a briefing or scripted commentary | |
| Greater Brisbane | ||
| BSBSUS201 |
Participate in environmentally sustainable work practices | |
| BSBWOR203 |
Work effectively with others | |
| BSBWOR204 |
Use business technology | |
| SITXCCS001 |
Provide customer information and assistance | |
| SITXCCS002 |
Provide visitor information | |
| SITXCOM001 |
Source and present information | |
| SITXFIN001 |
Process financial transactions | |
| Sunshine Coast and Wide Bay Burnett | ||
| BSBSUS201 |
Participate in environmentally sustainable work practices | |
| BSBWOR203 |
Work effectively with others | |
| SITXCCS002 |
Provide visitor information | |
| SITXCOM001 |
Source and present information | |
| SITXCOM003 |
Provide a briefing or scripted commentary | |
| SITTTSL002 |
Access and interpret product information | |
| SITTTSL005 |
Sell tourism products and services | |
Note: For some courses, not all electives are available at all campuses.
Ways to study
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
What you need to know about studying on campus
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more
What you need to know about TAFE at School
Eligibility
You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.
Course placements are subject to availability.
Outcome
SIT20116 Certificate II in Tourism
QCE points: 4
Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways
Payment options
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Upfront payment
This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Payment plan
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
Important Information
Entry requirements
There are no formal entry requirements for this course.
Selection criteria
This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.
Resources required
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.
You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.
Need to know
This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.
Assessment Methods
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
How to apply
Recognition of Prior Learning (RPL) and credit transfers
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
Get started with TAFE Queensland
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways 