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SIT20316

Certificate II in Hospitality

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

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NEXT INTAKE TAFE at School: South Bank Start date: 30 Jan 2023 Duration: 4 terms
STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Darling Downs and South West Wide Bay Burnett
WAYS TO STUDY TAFE at School Apprenticeships and traineeships
WHAT YOU'LL PAY
TAFE at School Subsidised Fee
$0
TAFE at School Full Fee
$2,415 - $2,510

Course overview

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

According to the Australian Government's Job Outlook service, experienced waiters, café workers and other hospitality workers are in high demand. Strong future growth is predicted In these areas with over 200,000 job openings expected over the next five years.  

This course offers you an introduction to hospitality and develops your skills and knowledge preparing you for your start in the industry. Learn the basic skills to work effectively and safely, discover how to interact with customers, increase your hospitality knowledge and skills and boost your cultural awareness.

Successful completion of this course will enable you to continue on to the Certificate III in Hospitality or enter the workforce at an entry level position.

What can I do?

  • Bar Attendant
  • Cafe Attendant
  • Catering Assistant
  • Food and Beverage Attendant
  • Front Office Assistant
  • Porter
  • Room Attendant

Course outcome:

SIT20316 Certificate II in Hospitality

Industry connections

TAFE Queensland has many industry partners including The Star, Marriott, Accor and Hilton which allows you to personally meet the people behind the brands, keep up to date with the latest news, visit live hospitality operations and seek guidance on how to achieve your career goals.

What you will study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • BSBWOR203
    Work effectively with others
    UNIT CODE :
    BSBWOR203
    Unit description :

    This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.

  • UNIT NAME
  • Work effectively with others

  • UNIT CODE
  • SITHIND002
    Source and use information on the hospitality industry
    UNIT CODE :
    SITHIND002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the hospitality industry

  • UNIT CODE
  • SITHIND003
    Use hospitality skills effectively
    UNIT CODE :
    SITHIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during service periods.
  • UNIT NAME
  • Use hospitality skills effectively

  • UNIT CODE
  • SITXCCS003
    Interact with customers
    UNIT CODE :
    SITXCCS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
  • UNIT NAME
  • Interact with customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
Ipswich
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
30 Jan 2023
4 terms
Part time 1 day per week
Tuesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
08 Feb 2023
4 terms
Part time 1 day per week
Wednesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Kingaroy
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
Bundaberg
06 Feb 2023
4 terms
Part time 1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
Hervey Bay
08 Feb 2023
4 terms
Part time 1 day per week
Wednesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
Bundaberg
09 Feb 2023
4 terms
Part time 1 day per week
Thursday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Ipswich
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Roma
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Toowoomba
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Kingaroy
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
Ipswich
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Robina
30 Jan 2023
4 terms
Part time 1 day per week
Tuesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Mooloolaba
08 Feb 2023
4 terms
Part time 1 day per week
Wednesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Toowoomba
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Kingaroy
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,415
Bundaberg
06 Feb 2023
4 terms
Part time 1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
Hervey Bay
08 Feb 2023
4 terms
Part time 1 day per week
Wednesday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
Bundaberg
09 Feb 2023
4 terms
Part time 1 day per week
Thursday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $2,510
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Ipswich
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Roma
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Toowoomba
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
CAMPUS APPRENTICESHIP/TRAINEESHIP DELIVERY MODE
Kingaroy
Traineeship
WORKPLACE
DROP IN DAYS
BLOCK TRAINING
DAY RELEASE
MOBILE VAN
MIXED MODE
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You must be enrolled in Year 10, 11 or 12 and attend a Queensland high school for the duration of the program. To nominate for participation in a TAFE at School Program, please contact your school's VET Coordinator, Careers Officer, Guidance Officer, or Head of Senior Schooling to submit an online Expression of Interest.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Robina campus

The Robina campus will be a BYOD (Bring Your Own Device) campus for general learning.  Students are able to access discounted pricing for device purchases via JB Hi-Fi.  TAFE Queensland will have some portable devices available for short term loan and there will also be a limited number of desktop computers located on-site that students will be able to access.  For all the details visit the BYOD page on our website. 

Need to know

Replacement qualification

This qualification has been replaced by SIT20322 Certificate II in Hospitality, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. If required, enrolments will be transitioned into the replacement qualification.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more