SIT20316

Certificate II in Hospitality

Kick start your career learning the basic skills and knowledge required to begin your journey in the hospitality industry. Collaborate in group work to become employment ready or continue with further study.

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NEXT INTAKE TAFE at School: South Bank Start date: 30 Jan 2023 Duration: 4 terms

STUDY LOCATIONS Greater Brisbane Gold Coast Sunshine Coast Darling Downs and South West Wide Bay Burnett

WAYS TO STUDY TAFE at School Apprenticeships and traineeships

WHAT YOU'LL PAY

TAFE at School Subsidised Fee

TAFE at School Full Fee

$2,415 - $2,510

Course overview

According to the Australian Government's Job Outlook service, experienced waiters, café workers and other hospitality workers are in high demand. Strong future growth is predicted In these areas with over 200,000 job openings expected over the next five years.

This course offers you an introduction to hospitality and develops your skills and knowledge preparing you for your start in the industry. Learn the basic skills to work effectively and safely, discover how to interact with customers, increase your hospitality knowledge and skills and boost your cultural awareness.

Successful completion of this course will enable you to continue on to the Certificate III in Hospitality or enter the workforce at an entry level position.

What can I do?

Bar Attendant
Cafe Attendant
Catering Assistant
Food and Beverage Attendant
Front Office Assistant
Porter
Room Attendant

Course outcome:

SIT20316 Certificate II in Hospitality

Industry connections

TAFE Queensland has many industry partners including The Star, Marriott, Accor and Hilton which allows you to personally meet the people behind the brands, keep up to date with the latest news, visit live hospitality operations and seek guidance on how to achieve your career goals.

What you will study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
BSBWOR203

Work effectively with others

UNIT CODE :
BSBWOR203

Unit description :

This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SITHIND002

Source and use information on the hospitality industry

UNIT CODE :
SITHIND002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the hospitality industry. This includes industry structure, technology, laws and ethical issues specifically relevant to the hospitality industry. Hospitality personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the hospitality industry

UNIT CODE
SITHIND003

Use hospitality skills effectively

UNIT CODE :
SITHIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide effective hospitality service to customers during service periods.
UNIT NAME
Use hospitality skills effectively

UNIT CODE
SITXCCS003

Interact with customers

UNIT CODE :
SITXCCS003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
UNIT NAME
Interact with customers

UNIT CODE
SITXCOM002

Show social and cultural sensitivity

UNIT CODE :
SITXCOM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS001

Participate in safe work practices

UNIT CODE :
SITXWHS001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

UNIT CODE
BSBCMM201

Communicate in the workplace

UNIT CODE :
BSBCMM201

Unit description :

This unit describes the skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
UNIT NAME
Communicate in the workplace

UNIT CODE
SITHCCC002

Prepare and present simple dishes

UNIT CODE :
SITHCCC002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare and present a limited range of simple menu items following standard recipes.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and present simple dishes

UNIT CODE
SITHCCC003

Prepare and present sandwiches

UNIT CODE :
SITHCCC003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare and present a variety of sandwiches in a hospitality or catering organisation, such as cafes, kiosks, canteens and cafeterias, or to organisations where catering forms only a small part of the business.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and present sandwiches

UNIT CODE
SITHFAB001

Clean and tidy bar areas

UNIT CODE :
SITHFAB001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to clean bars and public areas, clear and clean glasses, and safely dispose of waste.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Clean and tidy bar areas

UNIT CODE
SITHFAB002

Provide responsible service of alcohol

UNIT CODE :
SITHFAB002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell or serve alcohol. Responsible practices must be undertaken wherever alcohol is sold or served, including where alcohol samples are served during on-site product tastings. This unit, therefore, applies to any workplace where alcohol is sold or served, including all types of hospitality venues, packaged liquor outlets and wineries, breweries and distilleries. The unit applies to all levels of sales personnel involved in the sale, service and promotional service of alcohol in licensed premises. Those selling or serving alcohol may include food and beverage attendants; packaged liquor sales persons selling in person, over the phone or online; winery, brewery and distillery cellar door staff; and supplier sales representatives. The unit also applies to security staff who monitor customer behaviour and to the licensee who is ultimately responsible for responsible service of alcohol (RSA) management. The unit incorporates the knowledge requirements, under state and territory liquor licensing law, for employees engaged in the sale or service of alcohol. Certification requirements differ across states and territories. In some cases all people involved in the sale, service and promotional service of alcohol in licensed premises must be certified in this unit. This can include the licensee and security staff. This unit covers the RSA skill and knowledge requirements common to all States and Territories. Some legislative requirements and knowledge will differ across borders. In some cases after completion of this unit, state and territory liquor authorities require candidates to complete a bridging course to address these specific differences. Those developing training to support this unit must consult the relevant state or territory liquor licensing authority to determine any accreditation arrangements for courses, trainers and assessors.
UNIT NAME
Provide responsible service of alcohol

UNIT CODE
SITHFAB003

Operate a bar

UNIT CODE :
SITHFAB003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare a bar for service, take drink orders, prepare and serve alcoholic and non-alcoholic beverages and close the bar down. Customer service and selling skills are found in other units.

Pre-requisite unit :
SITHFAB002 , SITXFSA001
UNIT NAME
Operate a bar

UNIT CODE
SITHFAB004

Prepare and serve non-alcoholic beverages

UNIT CODE :
SITHFAB004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare and serve a range of teas, non-espresso coffees and other non-alcoholic beverages. It requires the ability to select ingredients and equipment and to use a range of methods to make and present drinks.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and serve non-alcoholic beverages

UNIT CODE
SITHFAB005

Prepare and serve espresso coffee

UNIT CODE :
SITHFAB005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to extract and serve espresso coffee beverages using commercial espresso machines and grinders. It requires the ability to advise customers on coffee beverages, select and grind coffee beans, prepare and assess espresso coffee beverages and to use, maintain and clean espresso machines and grinders. Complex repairs of equipment would be referred to specialist service technicians.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Prepare and serve espresso coffee

UNIT CODE
SITHFAB007

Serve food and beverage

UNIT CODE :
SITHFAB007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to serve food and beverages to customers in a casual dining setting. It covers the fundamental technical skills required to prepare the outlet for the service period, interact with customers to take orders, serve and clear food and beverage, and complete end of service tasks.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Serve food and beverage

UNIT CODE
SITHGAM001

Provide responsible gambling services

UNIT CODE :
SITHGAM001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide responsible gambling services, and to assist those customers who have issues with problem gambling.
UNIT NAME
Provide responsible gambling services

UNIT CODE
SITHIND004

Work effectively in hospitality service

UNIT CODE :
SITHIND004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to work effectively in a hospitality environment and provide service to customers during service periods.
UNIT NAME
Work effectively in hospitality service

UNIT CODE
SITHKOP001

Clean kitchen premises and equipment

UNIT CODE :
SITHKOP001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to clean food preparation areas, storage areas, and equipment in commercial kitchens to ensure the safety of food. It requires the ability to work safely and to use resources efficiently to reduce negative environmental impacts.

Pre-requisite unit :
SITXFSA001
UNIT NAME
Clean kitchen premises and equipment

UNIT CODE
SITXFIN001

Process financial transactions

UNIT CODE :
SITXFIN001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process cash and other payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

UNIT CODE
SITXFSA001

Use hygienic practices for food safety

UNIT CODE :
SITXFSA001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.
UNIT NAME
Use hygienic practices for food safety

UNIT CODE
SITXINV001

Receive and store stock

UNIT CODE :
SITXINV001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to check and take delivery of stock and appropriately store, rotate and maintain the quality of stock items. It does not include specialist stock control processes for perishable foodstuffs which are covered by SITXINV002 Maintain the quality of perishable items. The unit is relevant to organisations where stock control is an integral and essential part of business operations, and where there are control issues to be considered. The unit is not appropriate for situations where stock management is very simple, such as controlling stationery supplies in a small office. It applies to operational personnel who work with very little independence and under close supervision. They apply little discretion and judgement and follow predefined organisational procedures to report any stock-related discrepancies to a higher level staff member for action. The unit applies to all tourism, travel, hospitality and event sectors and to any type of stock.
UNIT NAME
Receive and store stock

Note: For some courses, not all electives are available at all campuses.

Ways to study

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply
Ipswich	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	30 Jan 2023	4 terms	Part time 1 day per week Tuesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mooloolaba	08 Feb 2023	4 terms	Part time 1 day per week Wednesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Toowoomba	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Kingaroy	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply
Bundaberg	06 Feb 2023	4 terms	Part time 1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply
Hervey Bay	08 Feb 2023	4 terms	Part time 1 day per week Wednesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply
Bundaberg	09 Feb 2023	4 terms	Part time 1 day per week Thursday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Ipswich	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Roma	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Toowoomba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Kingaroy	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Show courses from

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
South Bank	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply
Ipswich	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Robina	30 Jan 2023	4 terms	Part time 1 day per week Tuesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Mooloolaba	08 Feb 2023	4 terms	Part time 1 day per week Wednesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Toowoomba	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	START DATES	DURATION	WORKLOAD	STUDY MODE	WHAT YOU'LL PAY
Kingaroy	30 Jan 2023	4 terms	1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,415 Apply
Bundaberg	06 Feb 2023	4 terms	Part time 1 day per week	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply
Hervey Bay	08 Feb 2023	4 terms	Part time 1 day per week Wednesday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply
Bundaberg	09 Feb 2023	4 terms	Part time 1 day per week Thursday	Classroom	TAFE at School Subsidised Fee: $0 TAFE at School Full Fee: $2,510 Apply

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Ipswich	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Roma	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE
Toowoomba	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

CAMPUS	APPRENTICESHIP/TRAINEESHIP	DELIVERY MODE
Kingaroy	Traineeship	WORKPLACE	DROP IN DAYS	BLOCK TRAINING	DAY RELEASE	MOBILE VAN	MIXED MODE

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.

QCE points: up to 4

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate II in Hospitality (SIT20316)

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Certificate II in Hospitality

COURSE CODE: SIT20316

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

You must be enrolled in Year 10, 11 or 12 and attend a Queensland high school for the duration of the program. To nominate for participation in a TAFE at School Program, please contact your school's VET Coordinator, Careers Officer, Guidance Officer, or Head of Senior Schooling to submit an online Expression of Interest.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Robina campus

The Robina campus will be a BYOD (Bring Your Own Device) campus for general learning. Students are able to access discounted pricing for device purchases via JB Hi-Fi. TAFE Queensland will have some portable devices available for short term loan and there will also be a limited number of desktop computers located on-site that students will be able to access. For all the details visit the BYOD page on our website.

Need to know

Replacement qualification

This qualification has been replaced by SIT20322 Certificate II in Hospitality, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. If required, enrolments will be transitioned into the replacement qualification.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related Courses

Certificate III in Hospitality

Food and Beverage

Launch your hospitality career with this course offering practical skills and hands-on experience. Prepare yourself with a well rounded knowledge of the hospitality industry or continue with further study.

Careers

Function Host
Guest Service Agent
Waiter
Senior Bar Attendant
Restaurant Host
Food and Beverage Attendant
Function Attendant

Full Time : 6 months

Next Start : 04 Oct 2022

Diploma of Hospitality Management

Increase your hospitality skills and learn how to solve complex problems in a team environment. Take the next step in your career and get the skills you need to take on a management role in the hospitality industry.

Careers

Motel Manager
Sous Chef
Restaurant Manager
Banquet Manager
Functions Manager
Cafe or Restaurant Manager
Bar Manager
Chef de Cuisine
Club Manager
Executive Housekeeper
Front Office Manager
Kitchen Manager
Unit Manager (Catering Operations)

Full Time : 1 year

Next Start : 04 Oct 2022

Advanced Diploma of Hospitality Management

Elevate your hospitality management skills with this advanced qualification. This course will give you the specialised knowledge and skills required to work in high-level management roles in the hospitality industry.

Careers

Club Manager
Cafe Owner or Manager
Rooms Division Manager
Food and Beverage Manager
Banquet or Functions Manager

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Certificate II in Hospitality

Course overview

What can I do?

Course outcome:

Industry connections

Core units

Elective Units

Download Brochure

Ask a question

Certificate II in Hospitality

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Important Information

Read this before applying

Entry requirements

Selection criteria

Resources required

Need to know

Assessment Methods

Pathways

University pathways

How to Apply

Direct application

Course Disclaimer

Recognition of Prior Learning (RPL) and credit transfers

Related Courses

Certificate III in Hospitality

Careers

Diploma of Hospitality Management

Careers

Advanced Diploma of Hospitality Management

Careers