SIT30222

Certificate III in Travel

Kick-start your career in travel with this entry-level course that will qualify you to work as an international, corporate or online travel consultant, or a reservation sales agent for a tour operator.

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STUDY LOCATIONS Greater Brisbane North Queensland

WAYS TO STUDY On campus Online Apprenticeships and traineeships

NEXT INTAKE Start date: 27 Jan 2027 Duration: 6 months View all intakes

WHAT YOU'LL PAY

Concession

$85 - $2,720

Subsidised

$240 - $3,690

Full Fee

$3,145 - $6,600

Eligibility calculator

Course overview

Start your career in travel with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business, and online and corporate travel. You will have the skills to seek employment as an international corporate or online travel consultant, or a reservation sales agent for a tour operator.

This course will give you the knowledge to provide advice on domestic and international destinations, process travel-related documentation, prepare quotes, use reservation software, and show cultural and social sensitivities. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an international corporate or online travel consultant, or a reservation sales agent for a tour operator. It will also give you the foundation skills to complete further studies in your field.

What can I do?

Reservation Sales Agent (Tour Operator)
International Corporate or Online Travel Consultant

Course outcome:

SIT30222 Certificate III in Travel

Industry Experienced teachers

Our teaching staff are at the top of their game and are still heavily involved in the industry. This means you're being taught by people who know what employers are looking for and where the sector is headed.

Learning support options

We have numerous support services if you need an extra hand. The Learning Skills Centre, located in most campus libraries, is a drop-in service staffed by experienced teachers who can help with basic and complex skills. Studiosity is an online after hours tutoring service focusing on writing, research and referencing, as well as subject-specific questions.

What you will study

The successful achievement of this qualification requires you to complete all core and 5 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND003

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITTTVL001

Access and interpret product information

UNIT CODE :
SITTTVL001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITTTVL002

Provide advice on international destinations

UNIT CODE :
SITTTVL002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to international destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on international destinations

UNIT CODE
SITTTVL003

Provide advice on Australian destinations

UNIT CODE :
SITTTVL003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and provide customer information and advice relating to Australian destinations and their features. It requires the ability to identify appropriate information sources and research destinations in order to develop and update a general destination knowledge base.
UNIT NAME
Provide advice on Australian destinations

UNIT CODE
SITTTVL004

Sell tourism products or services

UNIT CODE :
SITTTVL004

Unit description :
This unit describes the performance outcomes, skills and knowledge required to proactively sell tourism products and services. It requires the ability to identify specific customer needs, suggest a range of products to meet those needs, provide current and accurate product information and close the sale.
UNIT NAME
Sell tourism products or services

UNIT CODE
SITTTVL005

Prepare customer quotations

UNIT CODE :
SITTTVL005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to calculate the costs of products and services and to present quotations to customers. It requires the ability to provide quotations for products and services where business pricing has already been determined.
UNIT NAME
Prepare customer quotations

UNIT CODE
SITTTVL006

Book tourism products and process documentation

UNIT CODE :
SITTTVL006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to make and administer customer bookings for products and services. It requires the ability to administer all bookings from identification of customer booking requirements, through to finalisation and issue of documentation. This may include determining availability of the product or service, offering alternatives, accurately recording the booking details, interpreting all documentation requirements and preparing and despatching documents within designated deadlines.
UNIT NAME
Book tourism products and process documentation

UNIT CODE
SITTTVL007

Use a computerised reservations or operations system

UNIT CODE :
SITTTVL007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use a computerised reservations or operations system to create, maintain and administer bookings for products and services. The unit covers the required computer skills to use all system functions and capabilities and not the related sales skills, which are found in other units.
UNIT NAME
Use a computerised reservations or operations system

UNIT CODE
SITTTVL009

Construct international airfares

UNIT CODE :
SITTTVL009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to create flight itineraries and construct international airfares. It requires the ability to interpret flight information and conditions applicable to specific fares and to construct airfares that meet customer needs according to International Air Transport Association (IATA) regulations.
UNIT NAME
Construct international airfares

UNIT CODE
SITXCCS014

Provide service to customers

UNIT CODE :
SITXCCS014

Unit description :
This unit describes the performance outcomes, skills and knowledge required to communicate effectively with and provide quality service to both internal and external customers. It requires the ability to establish rapport with customers, determine and address customer needs and expectations, and respond to complaints.
UNIT NAME
Provide service to customers

UNIT CODE
SITXCOM007

Show social and cultural sensitivity

UNIT CODE :
SITXCOM007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS005

Participate in safe work practices

UNIT CODE :
SITXWHS005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTEC301

Design and produce business documents

UNIT CODE :
BSBTEC301

Unit description :
This unit describes the skills and knowledge required to design and produce various business documents. It includes selecting and using a range of functions on a variety of computer applications. The unit applies to those who possess fundamental skills in computer operations. They may exercise discretion and judgement using appropriate theoretical knowledge of document design and production to provide technical advice and support to a team. No licensing, legislative or certification requirements apply to this unit at the time of publication.
UNIT NAME
Design and produce business documents

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
SIRXOSM002

Maintain ethical and professional standards when using social media and online platforms

UNIT CODE :
SIRXOSM002

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source information on, and work according to, a range of ethical and professional standards when using social media and online platforms for business purposes.
UNIT NAME
Maintain ethical and professional standards when using social media and online platforms

UNIT CODE
SITTTVL011

Provide specialist advice on cruises

UNIT CODE :
SITTTVL011

Unit description :
This unit describes the performance outcomes, skills and knowledge required to develop detailed knowledge of cruise operations, products and destinations and to provide information and advice to customers on extended cruise options.
UNIT NAME
Provide specialist advice on cruises

UNIT CODE
SITXCCS010

Provide visitor information

UNIT CODE :
SITXCCS010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXWHS006

Identify hazards, assess and control safety risks

UNIT CODE :
SITXWHS006

Unit description :
This unit describes the performance outcomes, skills and knowledge required to identify hazards, assess the associated workplace safety risks, take measures to eliminate or minimise those risks, and document all processes.
UNIT NAME
Identify hazards, assess and control safety risks

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On campus with some online

You’ll primarily learn face to face with a teacher in one of our learning spaces such as a classroom or simulated workplace environment. Some of your training may also take place via video or Zoom. Learn more
View comparison chart

	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
South Bank On campus with some online	27 Jan 2027	6 months	Full time \| 3 days on campus, 1 x Zoom session per week plus self-directed online study	Concession: $2,720 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $3,690 There are a range of government funded courses available for eligible students. Learn more Full fee: $6,600 This is the total course fee. Read more about student loans and payment plans.	Apply Ask a question
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 27 Jan 2027 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time \| 3 days on campus, 1 x Zoom session per week plus self-directed online study The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,720 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $3,690 There are a range of government funded courses available for eligible students. Learn more Full fee: $6,600 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Apply Ask a question
South Bank On campus with some online	12 Apr 2027	6 months	Full time \| 3 days on campus, 1 x Zoom session per week plus self-directed online study	Concession: $2,720 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $3,690 There are a range of government funded courses available for eligible students. Learn more Full fee: $6,600 This is the total course fee. Read more about student loans and payment plans.	Apply Ask a question
South Bank On campus with some online Online Time How much of the course will be delivered online. 20% On Campus Time 80% START DATE The date the course starts. Apply early as intakes fill up quickly. 12 Apr 2027 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 6 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Full time \| 3 days on campus, 1 x Zoom session per week plus self-directed online study The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $2,720 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $3,690 There are a range of government funded courses available for eligible students. Learn more Full fee: $6,600 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). Yes Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online, On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Apply Ask a question

Choose your study location

Online self-directed

All of your study will be done online and you can work through your studies at your own pace. You can access your learning materials 24/7 through our online learning management system Connect. Learn more
View comparison chart

STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Online self-directed	Anytime Anytime courses commence shortly after enrolment or on the next available intake. Your exact start date will be confirmed on enrolment.	12 months	Part time approx 15 hours per week	Concession: $85 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $240 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,145 This is the total course fee. Read more about student loans and payment plans.	Apply Ask a question
Online self-directed Online Time How much of the course will be delivered online. 100% On Campus Time 0% START DATE The date the course starts. Apply early as intakes fill up quickly. Anytime Anytime courses commence shortly after enrolment or on the next available intake. Your exact start date will be confirmed on enrolment. The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 12 months The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time approx 15 hours per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY Concession: $85 Fee concessions may apply to this subsidised course for eligible students. Learn more Subsidised: $240 There are a range of government funded courses available for eligible students. Learn more Full fee: $3,145 This is the total course fee. Read more about student loans and payment plans. Class format Some courses include classes at scheduled times while others can be completed in your own time. Self-paced Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. Online The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Zoom The different ways you can contact your teacher throughout the course. Apply Ask a question

Choose your study location

CAMPUS	APPRENTICESHIP / TRAINEESHIPS	DELIVERY MODE
Cairns	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online
Townsville (Pimlico)	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online
Whitsundays	Traineeship	WORKPLACE Workplace	DROP IN DAYS Drop in days	BLOCK TRAINING Block training	DAY RELEASE Day release	MOBILE VAN Mobile van	Online Online

Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more

Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.

You will be able to access your learning materials 24 hours a day, seven days a week, from the first day of your study period for the relevant units of competency. You must be enrolled to access your learning materials.

Online self-directed study allows you to enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Learn more

Online virtual classroom study allows you to enjoy the freedom of choosing where you study, with no on-campus commitments. Virtual classes are delivered online, to a scheduled timetable, allowing you to interact with fellow students and high-quality educators from the comfort of a location that best suits you. You will be expected to undertake additional self-directed study in order to complete the course requirements. Learn more

Online with on campus practical allows you to enjoy the freedom and flexibility of choosing when and where you study to complete the online component of your course followed up by a scheduled practical component on campus.

At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, online or a mix of all these options. Learn more

You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).

Costs:

Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.

Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.

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Certificate III in Travel (SIT30222)

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Certificate III in Travel

COURSE CODE: SIT30222

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

Skills check

You will be invited to complete a Skills Check following your application submission, before enrolling to your studies. This helps you to decide if your course is right for you and allows us to understand your current abilities in English, Maths, as well as using Digital technology.

The recommended benchmark levels for this course are 3 in English, 3 in Maths and 3 in Digital Technology.

Access and instructions on how to complete the Skills Check will be emailed to you once you have submitted your application.

Read the Skills Check FAQs.

Selection criteria

The following selection criteria requirements apply only to domestic students:

School leavers must have completed Year 12 or equivalent with a Sound Achievement in English and Mathematics; or
Non school-leavers are selected according to eligibility and merit, vocational experience, previous study and personal competencies; and
It is also recommended that students have sound digital literacy skills due to significant computer work required in the airfares and reservations units.

Traineeship pathway
To study a traineeship program you must be indentured as a trainee with your employer.

Employers need to be able to provide necessary human and physical resources to qualify for a trainee.

Find out more on how to become an apprentice or trainee

Resources required

It is recommended that you have access to a personal computer that has a camera and a microphone, reliable internet connection to access TAFE Queensland's online learning system Connect, up-to-date software including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Important information

You will study how to complete airline reservations and construct airfares using Amadeus software. Amadeus is one of 3 recognised software programs within the travel and tourism industry. Once you are competent in one program e.g.: Amadeus you can easily adjust to another e.g. Sabre or Galileo

Key student attributes
Important personal abilities required

Be well groomed at all times
Planning, organisation and time management skills
Be able to relate and interact with people from different cultures and backgrounds
High attention to detail

Key activities

Computer reservations and airfares bookings using Amadeus
Customer service role-plays
Group work
Presentations

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

For International students

International students can either apply directly through our TAFE Queensland International Application portal, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees, available subsidies, and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

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Reservations Sales Agent

Next Start : 27 Jan 2027

Certificate III in Travel

Course overview

What can I do?

Course outcome:

Industry Experienced teachers

Learning support options

Core units

Elective units

South Bank

South Bank

South Bank

South Bank

Download Brochure

Ask a question

Certificate III in Travel

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Skills check

Selection criteria

Resources required

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

For International students

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Certificate III in Events

Careers

Diploma of Travel and Tourism Management

Careers

Certificate III in Tourism

Careers