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  • SIT30116

Certificate III in Tourism

At a glance

At a glance

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

JOB PROSPECTS
  • Visitor Information Officer
  • Marine Tourism Assistant
  • Inbound Tour Coordinator
  • Cellar Door Salesperson and Guide
  • Reservations Sales Agent
  • Travel Consultant
COURSE OUTCOME

SIT30116 Certificate III in Tourism

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Course overview

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events. You will have the skills to seek employment as a tour coordinator or tourism assistant.

This course will give you the skills you need to provide advice on domestic destinations, customer service, provide visitor information, prepare and delivery commentaries, financial transactions, workplace health & safety and cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become an inbound tour coordinator, tourism assistant, tour guide or visitor information officer. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

Units

The successful achievement of this qualification requires you to complete all core and 11 elective units from the list below.

UNIT CODE UNIT NAME
SITTIND001
Source and use information on the tourism and travel industry
SITXCCS006
Provide service to customers
SITXCOM002
Show social and cultural sensitivity
SITXWHS001
Participate in safe work practices

Note: Not all electives are available at all campuses.

UNIT CODE UNIT NAME
Sunshine Coast
SITTTSL002
Access and interpret product information
SITTTSL003
Provide advice on international destinations
SITTTSL004
Provide advice on Australian destinations
SITTTSL005
Sell tourism products and services
SITTTSL006
Prepare quotations
SITTTSL008
Book supplier products and services
SITTTSL009
Process travel-related documentation
SITTTSL010
Use a computerised reservations or operations system
SITTTSL012
Construct normal international airfares
SITTTSL013
Construct promotional international airfares
SITTTSL016
Provide specialist advice on cruises
North and Far North Queensland
SITTTSL002
Access and interpret product information
SITTTSL009
Process travel-related documentation
SITTTSL004
Provide advice on Australian destinations
SITXCCS002
Provide visitor information
BSBSUS201
Participate in environmentally sustainable work practices
SITXCOM001
Source and present information
SITXFIN001
Process financial transactions
SITTGDE001
Interpret aspects of local Australian Indigenous culture
SITXCOM003
Provide a briefing or scripted commentary
SITXEBS001
Use social media in a business
BSBWOR203
Work effectively with others
HLTAID003
Provide first aid
SITXCOM001
Source and present information
Greater Brisbane
SITXCOM003
Provide a briefing or scripted commentary
SITTTSL004
Provide advice on Australian destinations
SITTTSL003
Provide advice on international destinations
SITTTSL005
Sell tourism products and services
SITTTSL016
Provide specialist advice on cruises
SITXCCS002
Provide visitor information
BSBWOR203
Work effectively with others
SITXCCS001
Provide customer information and assistance
SITTTSL008
Book supplier products and services
BSBITU306
Design and produce business documents
BSBSUS201
Participate in environmentally sustainable work practices
Other
SITXCOM005
Manage conflict
SITXCOM003
Provide a briefing or scripted commentary
SITTTSL007
Process reservations
SITTTSL001
Operate online information systems
SITTGDE010
Prepare specialised interpretive content on cultural and heritage environments
SITTGDE007
Research and share general information on Australian Indigenous cultures
FNSACC301
Process financial transactions and extract interim reports
SITTGDE004
Lead tour groups
SITHIND001
Use hygienic practices for hospitality service
SITHFAB002
Provide responsible service of alcohol
HLTAID003
Provide first aid

Note: Not all electives are available at all campuses.

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Ways to study

Ways to study

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University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland
Payment options

Payment options

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.

Money IconUpfront payment

This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

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Money IconPayment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

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Important Information
Important Information

Important Information


Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

A recommended reading list and/or required textbooks will be provided after enrolment, during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase industry standard uniform items, including TAFE Queensland branded items. These details will be provided after enrolment or during orientation. The purchase of these uniform items may incur additional costs of approximately $100.00.

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

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How to apply

How to apply

Recognition of Prior Learning (RPL) and credit transfers


Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

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Get started with TAFE Queensland

If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about university pathways
  • James Cook University
  • University of Queensland
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland