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To help you navigate the new TAFE Queensland Student Portal we've put together some handy answers to your frequently asked questions. Find out everything you need to know, from logging on and updating your details to viewing results and changing your enrolment. Whatever your question, we've got you covered with the answers you need to make your Student Portal experience easy.
 
 

Access and logging in

The link to the Student Portal will be distributed to selected TAFE Queensland Online (TQOL) students in an invitation email (to be sent in August 2019).

If you can't find your invitation email please provide use the following link:

https://tafeqld.t1cloud.com/

If you have the link but can’t log in on your own device, check you are using the correct username and password in the TAFE Queensland Single Sign-On page (pictured below).

Image of TAFE Queensland Single Sign-On page

Your username and password is the same as what you use to login to Connect or a TAFE Queensland computer on campus. You must use your TAFE Queensland nine-digit Student ID (as your username) and network password to log in via our Single Sign-On page.

Only selected TQOL students will be enabled for the Student Portal during the Pilot. After the Pilot is completed a TAFE Queensland will continue with a structured rollout of the Portal.

If you have not received the email invitation directly and have heard about the Portal/received the link from another student, you may not be a part of the current Pilot of the Student Portal. Students not a part of the Pilot will not be able to log in at this time.

 

Student Answer: All TAFE Queensland students can manage and reset their password via the TAFE Password Manager - Student Password reset (pictured below).

You can access this anytime using the Password Manager button the the student portal, on the Connect login page or the TAFE Queensland Technical Support page.

Student Password reset available at https://tafeqld.edu.au/current-students/technical-support.html?

 

Sometimes a temporary outage can cause issues that TAFE Queensland staff will need to report on your behalf. Contact us on 1300 308 233 so we can assist you.

 

Personal Details, Records and Statements

You can update most of your contact details in the Student Portal - select the My Details tile on your Student Portal Homepage. See video Student Portal - Update your details for more information.

If you need to update your legal name or Residency/Citizenship status, TAFE Queensland staff can action this on your behalf. To do this, simply call us on 1300 308 233.

You can view your results at any time through the My Study and My Overview tiles in the Student Portal (pictured below).

Students can view current unit status and results via the My Study tile or via the My Overview tile

Use the My Study tile to request an unofficial tracscript. This document will be emailed to you, and the record of your request can be viewed later through the My Details tile.

You can generate your own Confirmation of Enrolment (CoE) on demand. Do this from the My Study tile, by:

  • Selecting Request a report from the menu, and
  • Using the Request button next to Confirmation of Enrolment (pictured below).

The My Study tile contains the link for students to Request a Report, including their own Confirmation of Enrolment

Select the My Details tile (pictured below) to see a list of previously generated documents available in your Student Portal.

The My Study tile contains the link for students to <em><strong>Request a Report</strong></em>, including their own Confirmation of Enrolment

Anything available in the Documents menu with a Has Attachment flag can be viewed in the Student Portal as per the below image.

The My Details tile contains the list of documents that have been generated. Some have attachments they can view.

Check your email address on your student record is correct and up to date.

If it is, also check your Junk/Spam folder just in case our email got blocked.

Sanctions in the SMS can be applied to your account for different reasons. Sanctions can act to place some options in Student Portal on hold until that sanction reason is resolved.

Sanctions can relate to different areas like:

  • Academic status
  • Financial balances
  • Funding options
  • Missing personal information (like your citizenship status or Unique Student Identifier (USI).

Any time a sanction is on your account and is preventing you from doing something (like enrolling or requesting a document), you can see what kind of sanction it is by:

  • Selecting your My Details tile (pictured below)

The My Study tile contains the link for students to <em><strong>Request a Report</strong></em>, including their own Confirmation of Enrolment

  • Finding Sanctions in the menu on the left
  • Review what the sanction reason is (example below)

Please contact TAFE Queensland on 1300 308 233 and ask a staff member for advice on the simplest way you can resolve the sanction. Circumstances can vary for each person, and we can help by providing you with the best option to move forward.

The My Details tile will show you any current sanctions on your student account.

 

What does this mean? New TAFE Terminology for students

You may notice in your My Study tile you have multiple courses listed. Study Plans are how we organise what you are studying with us. If you hear us refer to your Study Plan, it is a short way for us to describe how we will manage your course, the units under it, and the plan for how you will complete study.

In the example (pictured below), you can see that this student has a few courses, but only one they are currently studying.

Some of the statuses you might see for your courses are:

  • Admitted: This is the course you are currently studying
  • Withdrawn: A course with a unit or units that was being studied in the past - is not current study
  • Potentially complete: All the units have been enrolled into, but not everything has grades yet
  • Conditionally complete: TAFE Queensland needs to finalise administration tasks before awards/certificates can be sent out
  • Passed: A qualification or course that has been finished
  • Terminated: Not currently being studied and is not active. This is a historical record only. See FAQ What do I do about Terminated courses on my Portal?

Units labelled as ‘Unscheduled’ are active and available to plan enrolment, but have not been planned yet. When they are, they will go into Study Periods which help arrange your study.

‘Planned’ units have already been arranged into the order of what you will study and when. 

See FAQ What are Study Periods? for more information.

Advanced Standing is the new term we use when talking about both Credit Transfer and Recognition of Prior Learning (RPL). If you have previous experience or have completed study in the past in the area you want to study now, and would like to see what counts, you can apply to us for Advanced Standing.

  • Recognition of Prior Learning (RPL) is a process that provides you with an opportunity to receive credit for the formal and non-formal learning you have undertaken. Units with RPL are classified as ‘Exempt’ once your assessment is complete.
  • Credit Transfer is a process that provides you with credit for previous formal study that is equivalent to your nominated qualification. Units with Credit Transfer are classified as ‘Credited’ once your assessment is complete.

There is further information on our website if you would like to know more.

https://tafeqld.edu.au/about-us/policy-and-governance/policies-and-procedures/student-rules-and-policies/credit-transfer-articulations-and-recognition-of-prior-learning.html

Some students may see courses in the Student Portal that are labelled as Terminated.

You do not have to take any action or be concerned.

As long as you can see the course you are currently studying and it has a status of Admitted, Potentially Complete or Conditionally Complete you can disregard a course showing as Terminated. This is very important to keep in mind if you see the course you are studying showing twice, with one as Terminated.

These courses may be showing due to background administration processes that do not reflect your current course progress or status.

For the moment, we cannot prevent Terminated courses showing in your Portal, but we are working on a solution which is expected to resolve this.

 

Enrolments

Units in your course are delivered in organised windows of time called Study Periods. These are used to help schedule Start and End dates for your unit delivery (including accessing resources and submitting assessment). Study Periods can be used to help you manage prerequisites for your course.

Units available under Study Periods may be:

  • Flexible for you to plan, choose and enrol yourself (unscheduled) or
  • Prearranged for you in a set order of delivery (scheduled and cannot be modified).

Not all units will be available in all Study Periods. You can check what will be available for you in the next Study Period by:

  1. Selecting your My Study tile
  2. Looking at Manage your course
  3. Selecting the Plan and Enrol button
  4. Selecting one of your units to show the unit preview - any Confirmed Study Period available for that unit is shown here. See the video Student Portal - How to Plan and Enrol for more details.

The My Study tile contains the link for students to Request a Report, including their own Confirmation of Enrolment

The Study Period Dates can be found just under the header of the Study Period column (pictured below). You can see these if you follow the following steps:

  • Select the My Study tile
  • Select the Plan and enrol button
  • Look just under the Study Period description at the top of the column (see below).

If you don’t currently have any Study Periods and want to know how to plan and add them, see the video Student Portal - How to Plan and Enrol for more details.

The Study Period dates appear in the Plan and Enrol screen in Ci Anywhere

A preferred order of study document is available for TAFE Queensland Online courses. This can be viewed under the "need to know - important information' section on the course brochure. If you have multiple units to choose from and are still unsure what to enrol into, you can contact us on 1300 308 233 so we can assist you.

You will see an enrolment quote when you start your enrolment into your units. This quote shows the fee for each unit, and a total at the top (example pictured below).

If you have any queries or questions about the Enrolment Quote displayed in your Portal for your units, you can select the Cancel button at this point and contact us on 1300 308 233 so we can assist you.

Your units will remain planned on your Portal until you are happy to proceed.

The Study Period dates appear in the Plan and Enrol screen in Ci Anywhere

My Tasks in the SMS can be either Mandatory or Recommended.

You can be prevented from proceeding with your enrolment if you have not responded to all Mandatory tasks. These will be clearly labelled.

Tasks you need to do will vary (depending on your course and funding eligibility).

You can respond to Tasks either before or while you enrol.

Tasks in the Portal can include:

  • Agreement to the latest version of the Terms and Conditions for study at TAFE Queensland (mandatory before enrolment)
  • Providing a response to the Centrelink concession eligibility check (enter this on the day you enrol if you have a current Healthcare or Pension Card that entitles you to a concession rate).

Examples of tasks that might be available when you enrol are pictured below.

Tasks can be responded to when enrolling or by using the My Tasks tile in the Student Portal

Some students may have a Task in their Student Portal that relates to funding eligibility checks for certain courses. If you see this task, you need to answer the questions in order to proceed with your enrolment.

If you are no longer eligible for a specific funding type based on your responses, the SMS applies something called a sanction. This places a hold on you going any further with your enrolment for now. You will see the following message:

“You cannot enrol because you have an active sanction on your account.”

Contact us on 1300 308 233 if you believe you:

  • Are eligible but accidentally answered a question incorrectly, or
  • Are no longer eligible and need us to help you adjust your funding arrangements for your course.

A TAFE Queensland staff member can assist you to change your arrangements or reset the form so you can self-enrol in the Portal, depending on which scenario applies to you.

Warning will display and Enrol button will disappear.

 

Withdrawals (Drops and Swaps) and Extensions

BEFORE THE STUDY PERIOD START DATE

You can withdraw and swap units through the Student Portal. You can access this under the My Study tile in the Withdraw From a Unit menu.

Note: Students with multiple courses in their My Study tile will need to select the Manage your Course button first.

Once you have chosen your course, you can see the Withdraw From a Unit menu option on the left-hand side of the screen. From here choose the unit/units to withdraw.

AFTER THE STUDY PERIOD START DATE

To withdraw from a unit after the start date, please contact TAFE Queensland on 1300 308 233 so we can assist you.

BEFORE STUDY PERIOD START DATE

You can withdraw or swap units through the Student Portal. You can access this under the My Study tile in the Swap a Unit menu.

Note: If you have multiple courses in your My Study tile, you will need to select the Manage your Course button first.

Once you have chosen your course, you can see the Swap a Unit menu option on the left-hand side of the screen.

AFTER THE STUDY PERIOD START DATE

To withdraw from a unit after the start date, please contact TAFE Queensland on 1300 308 233 so we can assist you.

 

If you need to ask for an extension we advise that you discuss this as early as possible with your teacher.

If you are a fully online student, you can view your teacher’s details in your Connect unit. If your teacher’s information is not under the Announcements on your unit homepage, check the Getting Started module in your Connect unit.

If you cannot locate the contact details for your teacher (such as a phone number or email address), please contact us on 1300 308 233 with your teacher’s name and we will put them or someone from the faculty in touch with you.

Learn more about extensions by viewing the TAFE Queensland student rules.

 

Fees and Payments

View fees and payments: You can view outstanding transactions in the My Finances tile. Here you can see a list of closed transactions (incl. payments). However, you cannot use this screen as an official receipt for tax or other purposes.

Paying online in the Portal: When you make a payment in the Student Portal via BPOINT (MasterCard or Visa payments) a receipt is emailed out to your email address on record automatically (see video Student Portal - View and Pay Fees).

In person or over the phone: If you pay over the counter/via phone at a TAFE Queensland campus, staff can print/post you a receipt.

Request a Statement: If you need a record of your payments for tax or other purposes, the My Study tile contains the link for you to Request a Report, including your own Statement of Account for the last 30 days. This provides a history of any course-specific financial transactions (includes tuition fees, materials and services fees and administrative fees). This will be sent directly to your email.

Payment Plans: If you are on a Payment Plan your account statement is your receipt.

You can pay any current or outstanding fees by Mastercard or Visa in the Student Portal. You can also use their Portal to generate a Statement of Account. See video Student Portal – View and Pay Fees for more details

The bottom of the Statement of Account lists:

  • The BPay details for your account with TAFE Queensland
  • Australia Post payment details
  • Cheque/Money Order

If you need to make arrangements by Payment Plan or cash, come to one of our Customer Service Centres or contact us on 1300 308 223. You can confirm what campus is closest and/or what you need to bring with you to make payment arrangements.

If you enter your concession details in the Student Portal and you get a message that it has been declined, this could be because:

  1. Your name in the SMS does not match the name on the concession card

Fix: Your name in the Student Portal is John Smith, but your concession has John J Smith. You need to contact us for assistance, or submit a Request to Change Details in the Portal (see video Student Portal - Update your details).

  1. There is a typo in your reference number or Expiry Date

Fix: Double-check the details you entered match your card exactly.

  1. The link between TAFE Queensland and the database for validating concessions has an outage.

Fix: Contact TAFE Queensland on 1300 308 233 and ask a staff member to manually check and enter your concession for you in the system.

  1. Your concession may not be active in the Department of Human Services/Centrelink or Veteran’s Affairs system.

Fix: If you have already contacted TAFE Queensland and they have confirmed that they also cannot validate your concession, contact the relevant department (Department of Human Services/Centrelink or Veteran’s Affairs) to check the status of your concession has not changed.

Factors like due dates for your eCAF (electronic Commonwealth Assistance Form) and study census dates can impact what fees you will see.

Contact TAFE Queensland on 1300 308 223 so a TAFE Queensland staff member can check your current status and assist you.

 
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