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Student support services
Everyone's journey is different and sometimes you need some extra support. We're here to help. Our student support services are available for all of our students, making your learning experience just that little bit easier.
Learning support
Learning support is available for all TAFE Queensland students. Access help for:
- assignments, essay writing and referencing
- study skills and exam preparation
- English and maths
- time management and organisation skills.
Class support, workshops and tutorials may also be provided at different locations.
LEAP to a successful student journey
At TAFE Queensland it is important that you Learn, Engage, Access and Progress (LEAP) through your studies.
LEAP is designed to support students to prepare for, engage with, and achieve success with their study at TAFE Queensland, while self-monitoring their progress, support needs, and mental health and wellbeing.
Studiosity
Feeling overwhelmed, stuck, or not sure where to start? It's okay, we all get stuck sometimes.
Whether you're struggling with writing, maths, or referencing, you can get immediate, one-on-one help from a subject specialist via Studiosity after hours.
Learning Skills Centre
Sometimes learning online just doesn’t cut it. Are you looking for some extra face-to-face help? The Learning Skills Centre is available for certificate, diploma and higher education students at select TAFE Queensland libraries in Greater Brisbane (please see timetable below for more details).
At the Learning Skills Centre, there’s always someone ready to help you. Teachers can provide face-to-face help across a broad range of topics. We can also work with you to create an individual learning plan to provide targeted support.
No appointment needed, the Learning Skills Centre works on a drop-in basis. So come in and say hello to see how you can improve your education journey. You can visit any centre, no matter what campus you are enrolled at or what mode of study you have selected.
We also offer support over-the-phone, via email and using Zoom. Please see our timetable below for details.
Download a study planner to suit you
Keep yourself and your studies on track with a TAFE Queensland study planner. Download and edit on your device or print and display them in your study space.
Counselling
There’s always someone you can talk to at TAFE Queensland. Our counselling services are available at select campuses and sessions are free and completely confidential. Whether you want an unbiased opinion or just need someone to talk to, our experienced and friendly counsellors are here for you. They are available face-to-face, by phone, and via video conference.
We can help you work through:
- deciding the career path that’s right for you
- choosing the right course
- educational and learning difficulties
- time management and study skills
- personal and complex issues
- cross-cultural and special needs
- service referrals for long term support.
If English is a barrier, don't worry. We have experience providing counselling to international students and those where English may not be their first language.
To book a counselling appointment, please contact us.
AccessAbility support
At TAFE Queensland, we are committed to making everyone's experience enjoyable and worthwhile.
If you have a disability and need help, we can provide practical assistance, support, and advice.
Our AccessAbility Support team will work with you to develop an individual support plan which may include:
- communicating with teachers on your behalf when required
- providing sign language interpreters, readers, and scribes
- loaning you assistive technology
- coordinating alternative assessment arrangements.
To book an appointment with our AccessAbility Support team, please contact us.
Are you an external support worker attending TAFE Queensland to support a student with a disability?
This free e-learning program has been developed by the National Disability Coordination Officer Program and the Australian Disability Clearinghouse on Education and Training. This program focuses on the roles and responsibilities of workers who are externally employed (paid or unpaid) by individuals and organisations to provide support to students with disability in tertiary settings. The program aims to develop your understanding of how you can best provide this support and manage your responsibilities.
Indigenous student support
If you are an Aboriginal and Torres Strait Islander student, you can access additional student support services. Our Indigenous student support officers can offer specific advice and help on topics including:
- career options and employment opportunities
- choosing the right course or pathway
- enrolments, financial assistance, Abstudy and funding opportunities
- accommodation, travel and welfare
- government department, community service providers and advocacy services referrals
- learning and study support.
Give yourself every opportunity to excel and be proud of your achievements, as well as becoming a role model in your community. Contact our Indigenous student support officers today.
International student support
In addition to the support services that are available to all students, we also have dedicated support services for our international students.
Our team of international student support advisors can help you settle into life in Australia while providing assistance in your studies. If you're ever feeling confused, or aren't sure who to ask for help, our international student support advisors are just a phone call or email away.
Alternatively, please call the International Student Assistance Line on 1800 644 044 for support in the event of an emergency.
Library services
All students can access the TAFE Queensland library network which offers a range of physical and digital services and resources to support you throughout your study.
Career and employment services
Getting your qualification is only half the story. At TAFE Queensland the real end game is job outcomes for you, our students.
External support services by category
Life as a student can be challenging. On top of balancing home, study and work commitments the added stress of finances, health or wellbeing concerns can sometimes take its toll.
More than just being healthy and happy, wellbeing is our ability to flourish and thrive. It's about having positive personal and professional relationships, experiencing personal growth, being motivated, and feeling good about your achievements. A strong sense of wellbeing contributes to good mental health. TAFE Queensland Student Support services can be a good place to start if you have a concern that is affecting your study, wellbeing or homelife. These services are available during office hours only.
It is important to know that reaching out for help or information is a positive step and to support this we have complied a directory of trusted external services and agencies across a range of wellbeing topics and needs.
- Ask Izzy helps you find the help you need, now and nearby. This includes food, housing, money help, everyday needs and more.
- Tenants Queensland is a free statewide advice and referral service for Queensland renters. 1300 744 263
- Residential Tenancies Authority provide tenancy information and support, bond management, dispute resolution, compliance and enforcement, and education services. 1300 366 311
- The Queensland government renting information page has helpful information.
24/7 support for people in Queensland with alcohol and other drug concerns is available from adis. Call 1800 177 833 or chat online
The National Alcohol and Other Drug Hotline provides confidential 24/7 support for people struggling with addiction. Call 1800 250 015
Related health information and advice can be found at Health Direct.
- TIACS (This Is A Conversation Starter) is a professional, free text and call counselling service offering mental health support to Australia’s blue-collar community (Tradies, Truckies, Farmers). Text or call Mon-Fri 8am-10pm AEST 0488 846 988
- Mates In Construction offer a 24/7 helpline for anyone who would like to chat with a counsellor in confidence 1300 642 111
TAFE Queensland students who have any concerns about bullying and/or cyberbullying can speak to their teacher or contact Student Support for a non-urgent appointment.
TAFE Queensland has policies, procedures and a behaviour management framework to ensure that any instances of bullying are appropriately addressed and that students are able to attend their studies without fear of bullying.
Further information about cyberbullying can be found at eSafety Commissioner.
TAFE Queensland, Faculties of ELME (English language and Migrant Education) have several Community Liaison Officers to support the transition of students into study and Australian life.
The Refugee Council of Australia has a list of services and supports for all aspects of life for refugees in Queensland.
Services Australia provide a list of translated publications for community groups about payments and services.
Health Translations is a free library of Australian multilingual health and wellbeing information funded by the Victorian Government.
A range of translated health fact sheets and information can also be found at:
- https://www.jeanhailes.org.au/ - Women’s health
- https://www.health.qld.gov.au/multicultural/public/language - Queensland health service information
- https://www.refugeehealthnetworkqld.org.au/forclinicians/translated-resources/ - numerous health fact sheets and videos on a range of languages
Centrelink is a Services Australia program under the Australian Government and provides services and payments to various groups, including retirees, the unemployed, families, carers, people with disabilities, students, and apprentices.
In 2021, the law was strengthened to increase protection of children from the risk of sexual abuse. The law requires that all adults must report sexual offending against children to the police unless they have a reasonable excuse for not doing so.
For these laws, child means a person under 16 or a person under 18 with an impairment of the mind.
An impairment of the mind, as defined in the Criminal Code, means a disability due to an intellectual, psychiatric, cognitive or neurological impairment (or a combination of these), which leaves the person with both:
- a substantial reduction in their capacity for communication, social interaction or learning
- a need for support.
To report an offence, contact Police Link on 131 444
If it’s an emergency, phone Triple Zero (000)
Support, information and advice for victims is available from:
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24/7 crisis support and suicide prevention services. You can speak to a qualified crisis counsellor by calling Lifeline on 13 11 14, chat online or TEXT 0477 131 114
The Suicide Call Back Service provides 24/7 phone and online counselling for anyone who is struggling with situations in their life, from feeling low or stressed to the more complex issues of suicidal thoughts and grief arising from suicide 1300 659 467 or chat online
If you are on-campus, and not sure what to do, you can ask to speak to a Student Support counsellor urgently.
In a life-threatening situation, you can make a call to emergency services through the National Relay Service (NRS). Emergency calls using NRS Chat, SMS Relay, NRS Captions, Voice Relay and TTY receive priority in the queue so calls are taken quickly.
If you are in a domestic and family violence situation or experiencing sexual assault and want to talk to someone in confidence you can call DV Connect 24/7 on 1800 811 811 or read more here.
Alternatively you can call 1800 RESPECT 1800 737 732, text 0458 737 732 or chat online.
This Queensland government have an information page about coercive control including how to recognise the patterns of coercive control, identify healthy and harmful behaviours, understand the changes to the law, and find help and support
Your local TAFE Queensland Student Support can also provide confidential guidance on services the available.
Men who want to talk to someone in confidence about their own, or someone else’s behaviour, and/or seek support to change their behaviour can contact the Men's Referral Service 24/7 on 1300 766 491
MensLine Australia is a free telephone and online counselling service offering support for Australian men anywhere, anytime. Call 1300 78 99 78 or chat online
Any person, regardless of gender, who may perpetrate domestic abuse or violence are encouraged to seek support from groups and specialist programs for abusive partners from Relationships Australia. Call 1300 364 277
Speaking to your doctor / GP or regular health professional is advised.
QuEDS (Queensland Eating Disorder Service) provide assessment and treatment for people and families affected by eating disorders.
Butterfly Foundation is the national charity for anyone in Australia impacted by eating disorders and body image issues, as well as the families, friends and communities who support them. Call 1800 334 673
Related health information and advice can be found at https://www.healthdirect.gov.au/
Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency.
If you are on campus, ask a staff member to contact campus Security / First Aid.
Lifeline 24/7 crisis support line – call 13 11 14, chat online or TEXT 0477 131 114
DVConnect 24/7 Domestic Violence Helpline – call 1800 811 811
Sexual Assault Helpline call 1800 010 120 (7.30 am - 11.30 pm, 7 days)
Kids Helpline 24/7 telephone counselling support (for young people up to age 25) – call 1800 55 1800 or Web Chat Counselling
13YARN 24/7 Aboriginal and Torres Strait Islander Crisis Support – call 13 92 76
Ask Izzy helps you to find the help you need, now and nearby. This includes food, housing, money help, everyday needs and more.
If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN or call 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.
WellMob provide social, emotional and cultural wellbeing online resources for Aboriginal and Torres Strait Islander People
Thirrili provides support to Aboriginal and Torres Strait Islander peoples in the aftermath of suicide or other fatal critical incidents. Call 1800 805 801 (24/7)
Beyond Blue is a reliable source of mental health information and support.
reachout - A safe place to chat anonymously, get support, and feel better.
Ask Izzy helps you to find the help you need, now and nearby. This includes food. Simply search by topic or postcode and you can find free or low-cost meals, food parcels and/or food vouchers.
Gambling Help Online provide free 24/7 online and phone support for anyone affected by gambling. Call 1800 858 858
Information on the website is available in multiple languages.
If you are worried about a personal health concern, speak to your doctor / GP or regular health professional. Services Australia have a bulk billing GP service finder
Trusted health information can be found at online health direct
Jean Hailes for Women’s Health is the national digital gateway for women’s health and wellbeing.
Healthy Male provides evidence-based, easy-to-understand content for men, created with the expertise and experience of Australia’s best clinicians, researchers and educators.
Dear Mind is a free Queensland government mental wellbeing initiative.
My Health for Life is a free initiative delivered in six coaching sessions, at a relaxed pace, over 14 to 18 weeks with qualified Health Coaches to help you along the way. Plus, there are tools and resources to help you keep going after the coaching, so you can maintain your healthier habits.
Health + Wellbeing Queensland is a dedicated prevention agency established to drive change, so all Queenslanders have the best chance to live a healthier life, no matter they are or where they live.
TAFE Queensland International Student Support Advisors can help you settle into life in Australia and provide support to help you with your studies. If you're ever feeling confused, or aren't sure who to ask for help, our international student support advisors are here.
The International Student Assistance Line on 1800 644 044 is available after hours and on public holidays for general support and enquiries i.e. Accommodation information, Transport information, Health/Doctor information. In the event of an emergency, please call 000 for Police, Fire or Ambulance.
A range of TAFE Queensland Learning support options are available to enrolled students. Reach out to TAFE Queensland student support services for a non-urgent appointment.
QLife provides anonymous and free LGBTIQA+ peer support and referral for people in Australia wanting to talk about sexuality, gender, bodies, feelings or relationships. Call 1800 184 527 3pm to midnight or chat online
The following service providers also have a range of information about wellbeing, mental health, sexuality and gender:
Beyond Blue is a reliable source of mental health information and support.
headspace - Mental health and wellbeing information
reachout - A safe place to chat anonymously, get support, and feel better.
kids helpline confidential resources, information and 24/7 phone support 1800 55 1800 or webchat
If you are worried about a personal health concern, speak to your doctor / GP or regular health professional. Below we have provided links to trusted support and services.
Medicare Mental Health is a free service that connects you with the mental health support that is right for you.
For more than 20 years, people in Australia have placed their trust in Beyond Blue as a reliable source of mental health information, support, and hope.
If you, or someone you know, are feeling worried or no good, we encourage you to connect with 13YARN or call 13 92 76 (24 hours/7 days) and talk with an Aboriginal or Torres Strait Islander Crisis Supporter.
Headspace provides mental health and wellbeing information for under 25’s.
Reachout provide a safe place for youth to chat anonymously, get support, and feel better.
kids helpline confidential resources, information and 24/7 phone support 1800 55 1800 or webchat
A mental health treatment plan is available to people who are diagnosed with a mental health condition. It helps to cover the costs of up to 10 individual sessions of mental health treatment each year.
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24/7 crisis support and suicide prevention services. You can speak to a qualified crisis counsellor by calling Lifeline on 13 11 14, chat online or TEXT 0477 131 114
Staff and students should only attend campuses and/or travel in their local community if it is safe to so and pay attention to:
- Queensland Government Disaster Management site
- Queensland Fire and Emergency Services (QFES) Bushfire Warning Levels e.g. Advice, Watch & Act and Emergency Warnings and the QFES Facebook page
- Queensland government and Emergency Services flood water updates
- Bureau of Meteorology (BOM) weather warnings and updates
- Your local council website or disaster dashboard
- Emergency alerts - voice or text messages
All staff and students should also pay particular attention to the potential risks after a weather event / flood / bushfire and during the immediate recovery period which could include:
- Fallen powerlines / trees
- Contaminated water
- Structural damage to buildings / roads
- Temporary limited availability of emergency services due to the initial event
In all cases, please follow the advice of Queensland government and emergency services broadcasts and updates.
Helpful services:
- Dial Triple Zero (000) for Police, Fire and Ambulance in an emergency
- State Emergency Service, SES app or 132 500 for help with a damaged roof, rising flood water, trees fallen on buildings, or storm damage
- Non-urgent medical help: 13 HEALTH (13 43 25 84)
- Non-emergency police contact: Policelink on 13 14 44
There are many life pressures that can lead us to feel overwhelmed such as relationship difficulties, family breakdown, illness or injury, work or study pressures, parenting and financial difficulties, to name a few.
Stress and overwhelm are similar but distinct experiences. Stress is the feeling of being under pressure, while overwhelm is the state of feeling burdened by too many thoughts, tasks, or emotions, leaving you feeling stuck or out of control.
If you are a student you can reach out to TAFE Queensland student support services for a non-urgent appointment. Sometimes an unbiased opinion or just talking your situation through with someone can be very helpful.
You can also find useful information in the sections on mental health support and/or relaxation.
If you are worried about your safety we encourage you to speak to a qualified crisis counsellor by calling Lifeline on 13 11 14, chat online or TEXT 0477 131 114
Mum Space is Australia’s one-stop website supporting the mental health and emotional wellbeing of pregnant women, new mums and their families.
MensLine Australia have helpful resources on all aspects of being a dad.
PANDA (Perinatal Anxiety & Depression Australia) supports the mental health of parents and families during pregnancy and in their first year of parenthood.
PANDA National Helpline (Monday to Saturday) 9am – 7:30pm 1300 726 306
Information is available in multiple languages.
The Queensland government also have parent and families information and resources.
Beyond Blue guided breathing and relaxation exercises
Simple mindfulness strategies for managing stress and boosting your wellbeing can be found in the This Way Up free online program.
Other helpful apps recommended by the Queensland government can be found here
Sexual assault can happen to anyone and it is never your fault. You are not alone. Reaching out for support is an extremely brave thing to do. The Sexual Assault Helpline team are specialist counsellors who will always listen and believe you. Call for advice and support on 1800 010 120 - 7.30am – 11.30pm, 7 days
You can choose to be anonymous.
Lifeline is a national charity providing all Australians experiencing emotional distress with access to 24/7 crisis support and suicide prevention services. You can speak to a qualified crisis counsellor on 13 11 14, chat online or TEXT 0477 131 114
The Suicide Call Back Service provides 24/7 phone and online counselling for anyone who is struggling with situations in their life, from feeling low or stressed to the more complex issues of suicidal thoughts and grief arising from suicide. Call 1300 659 467 or chat online
We encourage our TAFE At Schools students to speak to their High School Guidance Officer regarding their health and wellbeing concerns. If you are on a TAFE Queensland campus and have an urgent welfare need, speak to your teacher or contact Student Support for a non-urgent appointment.
Kids Helpline is Australia’s free (even from a mobile), confidential 24/7 online and phone counselling service for young people. Call 1800 55 1800 or chat online
Blue Knot Foundation Helpline provides support, education and resources for the families and communities of adult survivors of childhood trauma and abuse. Call 1300 657 380
QPASTT (Queensland Program of Assistance to Survivors of Torture and Trauma) supports people from refugee backgrounds who have experienced trauma.
Open Arms provides mental health and wellbeing support to those who have served in the Australian Defence Force and their immediate families. Call 1800 011 046 – 24/7
Australian Government – Department of Veterans’ Affairs