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Password and Technical support
Digital access
To access our digital services you first need to create a password by following these steps:
- To create a password use the Password Manager
- Enter your Student ID Number/User Name
- Follow the prompts.
Your password will remain valid for 12 months. Automatic reminders will prompt you to change your password as required.
Student portal
The student self service portal is your one-stop-shop for easy access to the information you need about your study with TAFE Queensland. On the portal you can:
- access your current study plan and results
- pay your fees and apply for a VET Student Loan
- update your address and contact details
For any other technical issues or questions please contact us.
Connect
Connect is TAFE Queensland's Learning Management System (LMS). For courses delivered through Connect, it will give you access to your study resources, the ability to submit assessments and communicate with teachers and classmates, the flexibility to study anywhere, any time, and more. Your Confirmation of Enrolment (COE) will tell you if your course is delivered through Connect. Your account information will be included in this documentation and/or emailed to you.
Microsoft 365
Information on how to set up and access Microsoft 365 (formerly Office 365) as a TAFE Queensland student.
Retrieve your student ID number
You will need your Student ID to login to various TAFE Queensland systems. If you have forgotten or misplaced your Student ID number, use this tool to retrieve it.
Password management
Reset your password
If you have forgotten or need to reset your password, use the Password Manager.
For further password issues, please contact us.
Student password complexity requirements
Weak passwords leave your account vulnerable to access by others. Your password requires:
- A minimum of 9 characters and maximum of 64 characters AND
- characters from three of the following categories:
- An uppercase letter (A-Z)
- A lowercase letter (a-z)
- A numeric character (0-9)
- A special character (~!@#$%^&*_-+=`|\(){}[]:;"'<>,.?/)
Please note:
- Currency symbols such as the Euro (€) or British Pound (£) are not special characters for this policy setting.
- Passwords cannot contain your Student ID Number/User Name or any part of your Name.
Password tips
- Securely store your password
- Never share your password
- Avoid using common words or reusing passwords
- Use catch phrases or unlikely word combinations
WiFi
Free WiFi is available for students at all TAFE Queensland campuses.
You can use the WiFi to access your course materials, online services, and more. By using the WiFi you are agreeing to the student rules and policies.
To find out more about WiFi on campus, please visit tafeqld.edu.au/wifi.
You will need to use yourstudentnumber@tqstudent.edu.au and password to log in.
If you have forgotten or need to reset your password, use the TAFE Password Manager.
Can't log into Connect
Wrong website
Confirm you are accessing https://connect.tafeqld.edu.au/d2l/login
Wrong login credentials
Check you are using the correct user ID (yourstudentnumber@tqstudent.edu.au) and the password you set when you registered with us. If you have not yet set a password or can no longer remember it please reset your password via the TAFE Password Manager - Student Password reset
Forgotten or expired password
Reset your password via the TAFE Password Manager.
Email not correct
Passwords are sent to your email. If your email is incorrect in our systems, this will prevent password reset from working via the TAFE Password Manager. Check that the email you provided TAFE Queensland is correct and that the reset email isn’t in your junk folder. To update your email contact us.
Can't find or access course or specific units
Not enrolled
Check that you are enrolled. If you are not enrolled, contact us to enrol. If you are enrolled and cannot access Connect, contact us. Please note that units/courses will not be available until the official Start of Study date (SOS).
Enrolled prior to Start of Study (SOS)
If you enrolled prior to your course commencement date, you will not be able to access your units until your Start of Study date (SOS). Additionally, you will not be able to access your units to make any amendments once the Close of Study date (COS) has passed. If your course/intake has commenced and you are unable to view your units, please contact us.
Teacher has not made it available
Confirm with your teacher if they are using Connect for your class (as not all classes have an online component). Please note that units/courses will not be available until the official Start of Study date (SOS).
Experiencing technical difficulties
Technical issues or device limitation
Check that your computer/device supports Connect using the System Check. If technical issues continue, try using a different web browser and/or a different computer or device.
Other technical issues
If you have tried troubleshooting or the problem persists, contact us.