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SIT20116

Certificate II in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

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NEXT INTAKE On campus: Ipswich Start date: 04 Oct 2022
STUDY LOCATIONS Greater Brisbane Wide Bay Burnett Far North Queensland North Queensland
WAYS TO STUDY On campus TAFE at School
WHAT YOU'LL PAY
JobTrainer
$0
Full Fee
$2,960
TAFE at School Subsidised Fee
$0
TAFE at School Full Fee
$1,795 - $1,850

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction)
  • Ride Attendant

Course outcome:

SIT20116 Certificate II in Tourism

JobTrainer funded course

This course is eligible for JobTrainer funding, meaning it could be free for eligible school-leavers, young people and job seekers looking to develop new skills. Training is proudly delivered by TAFE Queensland and jointly funded by the Australian Government and Queensland Government. Learn more >

Upgrade your qualification

Use this course as a pathway to higher qualifications. Specialise in Certificate III in either Tourism, Business, or Events.

What you will study

The successful achievement of this qualification requires you to complete all core and 7 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITTIND001
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS003
    Interact with customers
    UNIT CODE :
    SITXCCS003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
  • UNIT NAME
  • Interact with customers

  • UNIT CODE
  • SITXCOM002
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM002
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS001
    Participate in safe work practices
    UNIT CODE :
    SITXWHS001
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

Ways to study
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
04 Oct 2022
6 months
Part time 2 days per week
Classroom
  • JobTrainer: $0
  • Full fee: $2,960
Ipswich
23 Jan 2023
6 months
Part time 2 days per week
Classroom
  • Full fee: $2,960
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
30 Jan 2023
4 terms
Part time 1 day per week
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Ipswich
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,795
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
09 Feb 2023
up to 4 terms
Part time 1 day per week
Thursday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Bundaberg
27 Mar 2023
up to 4 terms
Part time 5 days per week on scheduled weeks as per timetable
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
30 Jan 2023
up to 4 terms
Part time 1 day per week
Thursday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Whitsundays (Cannonvale)
30 Jan 2023
up to 4 terms
Part time 1 day per week
Friday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Townsville (Pimlico)
30 Jan 2023
up to 4 terms
Part time 1 day per week
Wednesday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Ipswich
04 Oct 2022
6 months
Part time 2 days per week
Classroom
  • JobTrainer: $0
  • Full fee: $2,960
Ipswich
23 Jan 2023
6 months
Part time 2 days per week
Classroom
  • Full fee: $2,960
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
South Bank
30 Jan 2023
4 terms
Part time 1 day per week
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Ipswich
30 Jan 2023
4 terms
1 day per week
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,795
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Bundaberg
09 Feb 2023
up to 4 terms
Part time 1 day per week
Thursday
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Bundaberg
27 Mar 2023
up to 4 terms
Part time 5 days per week on scheduled weeks as per timetable
Classroom
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Cairns
30 Jan 2023
up to 4 terms
Part time 1 day per week
Thursday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
CAMPUS START DATES DURATION WORKLOAD STUDY MODE WHAT YOU'LL PAY
Whitsundays (Cannonvale)
30 Jan 2023
up to 4 terms
Part time 1 day per week
Friday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850
Townsville (Pimlico)
30 Jan 2023
up to 4 terms
Part time 1 day per week
Wednesday
Mixed mode
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,850

Download Brochure

Certificate II in Tourism (SIT20116)
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more
Important Information

Read this before applying

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Need to know

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Replacement qualification

This qualification has been replaced by SIT20122 Certificate II in Tourism, as of 9 June 2022. A transition period applies to enable current students to complete their study. The transition period finishes on 8 June 2023. 

Assessment Methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • Federation University
  • University of Southern Queensland

How to Apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Recognition of Prior Learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more