SIT20122

Certificate II in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Apply now

STUDY LOCATIONS Greater Brisbane Gold Coast

WAYS TO STUDY TAFE at School

NEXT INTAKE Start date: 03 Feb 2025 Duration: 4 terms View all intakes

WHAT YOU'LL PAY

TAFE at School Subsidised Fee

TAFE at School Full Fee

$2,015

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

Museum Attendant
Tour Operator Office Assistant
Retail Assistant (Tourist Attraction)
Ride Attendant

Course outcome:

SIT20122 Certificate II in Tourism

Upgrade your qualification

Use this course as a pathway to higher qualifications. Specialise in Certificate III in either Tourism, Business, or Events.

TAFE at school

Get a head start on your career while you're still at high school. Studying a Certificate II or Certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job-ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

UNIT CODE
UNIT NAME

UNIT CODE
SITTIND003

Source and use information on the tourism and travel industry

UNIT CODE :
SITTIND003

Unit description :
This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
UNIT NAME
Source and use information on the tourism and travel industry

UNIT CODE
SITXCCS009

Provide customer information and assistance

UNIT CODE :
SITXCCS009

Unit description :
This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
UNIT NAME
Provide customer information and assistance

UNIT CODE
SITXCCS011

Interact with customers

UNIT CODE :
SITXCCS011

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
UNIT NAME
Interact with customers

UNIT CODE
SITXCOM007

Show social and cultural sensitivity

UNIT CODE :
SITXCOM007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
UNIT NAME
Show social and cultural sensitivity

UNIT CODE
SITXWHS005

Participate in safe work practices

UNIT CODE :
SITXWHS005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
UNIT NAME
Participate in safe work practices

UNIT CODE
UNIT NAME

UNIT CODE
BSBSUS211

Participate in sustainable work practices

UNIT CODE :
BSBSUS211

Unit description :
This unit describes the skills and knowledge required to measure, support and find opportunities to improve the sustainability of work practices.
UNIT NAME
Participate in sustainable work practices

UNIT CODE
BSBTEC201

Use business software applications

UNIT CODE :
BSBTEC201

Unit description :
This unit describes the skills and knowledge required to select and use software and organise electronic information and data.
UNIT NAME
Use business software applications

UNIT CODE
BSBTWK201

Work effectively with others

UNIT CODE :
BSBTWK201

Unit description :
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict.
UNIT NAME
Work effectively with others

UNIT CODE
HLTAID011

Provide First Aid

UNIT CODE :
HLTAID011

Unit description :
This unit describes the skills and knowledge required to provide a first aid response to a casualty in line with first aid guidelines determined by the Australian Resuscitation Council (ARC) and other Australian national peak clinical bodies. The unit applies to all persons who may be required to provide a first aid response in a range of situations, including community and workplace settings.
UNIT NAME
Provide First Aid

UNIT CODE
SITHCCC024

Prepare and present simple dishes

UNIT CODE :
SITHCCC024

Unit description :
This unit describes the performance outcomes, skills and knowledge required to prepare and present a limited range of simple menu items following standard recipes. While some cooking may be involved, there is no requirement to use the full range of basic cookery methods.

Pre-requisite unit :
SITXFSA005
UNIT NAME
Prepare and present simple dishes

UNIT CODE
SITHFAB021

Provide responsible service of alcohol

UNIT CODE :
SITHFAB021

Unit description :
This unit describes the performance outcomes, skills and knowledge required to responsibly sell, serve or supply alcohol.
UNIT NAME
Provide responsible service of alcohol

UNIT CODE
SITTTVL001

Access and interpret product information

UNIT CODE :
SITTTVL001

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access product information about travel products to fulfil sales or operational needs. It requires the ability to identify sources of information and to interpret specific details of the products.
UNIT NAME
Access and interpret product information

UNIT CODE
SITXCCS010

Provide visitor information

UNIT CODE :
SITXCCS010

Unit description :
This unit describes the performance outcomes, skills and knowledge required to access general information on facilities, products and services available in the local area and to provide this to visitors.
UNIT NAME
Provide visitor information

UNIT CODE
SITXCOM008

Provide a briefing or scripted commentary

UNIT CODE :
SITXCOM008

Unit description :
This unit describes the performance outcomes, skills and knowledge required to deliver information to a group using basic group communication and presentation techniques.
UNIT NAME
Provide a briefing or scripted commentary

UNIT CODE
SITXFIN007

Process financial transactions

UNIT CODE :
SITXFIN007

Unit description :
This unit describes the performance outcomes, skills and knowledge required to accept and process payments for products and services, and reconcile takings at the end of the service period or day.
UNIT NAME
Process financial transactions

UNIT CODE
SITXFSA005

Use hygienic practices for food safety

UNIT CODE :
SITXFSA005

Unit description :
This unit describes the performance outcomes, skills and knowledge required to use personal hygiene practices to prevent contamination of food that might cause food-borne illnesses. It requires the ability to follow predetermined organisational procedures and to identify and control food hazards.
UNIT NAME
Use hygienic practices for food safety

Note: For some courses, not all electives are available at all campuses.

Ways to study

Choose your study location

On Campus

You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more
View comparison chart

On Campus

You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more
View comparison chart

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Loganlea	On Campus	03 Feb 2025	4 terms	Part time 1 day per week	TAFE at School Subsidised Fee: $0 A government initiative covering some or all of course fees for eligible High School students also studying at TAFE. Learn more TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. More Apply
Loganlea On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 03 Feb 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 4 terms The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 day per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
Redcliffe	On Campus	03 Feb 2025	4 terms	Part time 1 day per week	TAFE at School Subsidised Fee: $0 A government initiative covering some or all of course fees for eligible High School students also studying at TAFE. Learn more TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. More Apply
Redcliffe On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 03 Feb 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 4 terms The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 day per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply
South Bank	On Campus	03 Feb 2025	4 terms	Part time 1 day per week	TAFE at School Subsidised Fee: $0 A government initiative covering some or all of course fees for eligible High School students also studying at TAFE. Learn more TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. More Apply
South Bank On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 03 Feb 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 4 terms The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 day per week The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

CAMPUS	STUDY MODE	START DATE	DURATION	WORKLOAD	WHAT YOU'LL PAY
Robina	On Campus	03 Feb 2025	4 terms	Part time 1 day per week Thursday	TAFE at School Subsidised Fee: $0 A government initiative covering some or all of course fees for eligible High School students also studying at TAFE. Learn more TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. More Apply
Robina On Campus Online Time How much of the course will be delivered online. 0% On Campus Time 100% START DATE The date the course starts. Apply early as intakes fill up quickly. 03 Feb 2025 The date the course starts. Apply early as intakes fill up quickly. DURATION The total length of time it takes to complete the course. 4 terms The total length of time it takes to complete the course. Workload The average amount of time students will need to allocate to study each week. Part time 1 day per week Thursday The average amount of time students will need to allocate to study each week. WHAT YOU'LL PAY TAFE at School Full Fee: $2,015 This is the total course fee for High School students also studying at TAFE. Class format Some courses include classes at scheduled times while others can be completed in your own time. Teacher-led, Scheduled Some courses include classes at scheduled times while others can be completed in your own time. VIRTUAL CLASS Scheduled online classes using video conferencing software (such as Zoom). No Scheduled online classes using video conferencing software (such as Zoom). ASSESSMENT The primary location assessments will take place. Some courses also require vocational placement. On-Campus The primary location assessments will take place. Some courses also require vocational placement. TEACHER COMMS The different ways you can contact your teacher throughout the course. Phone, Email, Face-to-face, Zoom The different ways you can contact your teacher throughout the course. Less Ask a question Apply

Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more

You must be a Year 11 or 12 student enrolled at a participating high school, in some instances Year 10 students may be considered. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.

Course placements are subject to availability.

QCE points: up to 4

Information is current at time of publishing, to confirm the QCE points for your course please speak to your high school guidance counsellor or careers advisor, or visit the Queensland Curriculum & Assessment Authority (QCAA) website.

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Certificate II in Tourism (SIT20122)

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Certificate II in Tourism

COURSE CODE: SIT20122

Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help.

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more

Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Important information

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more

Related courses

Certificate III in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become an inbound tour coordinator, marine tourism assistant, or visitor information officer.

Careers

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Marine Tourism Assistant
Inbound Tour Coordinator
Cellar Door Salesperson and Guide
Reservations Sales Agent

Full Time : 18 weeks

Next Start : 28 Jan 2025

Diploma of Travel and Tourism Management

Take your career in travel and tourism to the next level with this advanced-level course that will qualify you to work as a travel or tourism manager.

Careers

Tour Operations Manager
Travel Agency Manager
Marketing Manager
Sales Manager

Full Time : 1 year

Next Start : 28 Jan 2025

Certificate III in Travel incorporating Certificate III in Tourism

Dual award

Kick start your career in tourism and travel with this entry-level dual qualification. Work in sales, or become a tour coordinator or marine tourism assistant.

Careers

Cellar Door Salesperson and Guide
Inbound Tour Coordinator
Marine Tourism Assistant
Visitor Information Officer
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Certificate II in Tourism

Course overview

What can I do?

Course outcome:

Upgrade your qualification

TAFE at school

Core units

Elective units

Loganlea

Redcliffe

South Bank

Robina

Download Brochure

Ask a question

Certificate II in Tourism

Payment Options

How can I pay for this course?

Payment plan

Upfront payment

Entry requirements

Selection criteria

Resources required

Important information

Assessment methods

Pathways

University pathways

How to apply

Direct application

Course disclaimer

Recognition of prior learning (RPL) and credit transfers

Related courses

Certificate III in Tourism

Careers

Diploma of Travel and Tourism Management

Careers

Certificate III in Travel incorporating Certificate III in Tourism

Careers