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SIT20122

Certificate II in Tourism

Kick start your career in tourism with this entry-level course that will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator.

Apply now
STUDY LOCATIONS Greater Brisbane
WAYS TO STUDY TAFE at School
NEXT INTAKE Start date: 08 Jul 2024 Duration: 4 terms View all intakes
WHAT YOU'LL PAY
TAFE at School Subsidised Fee
$0
TAFE at School Full Fee
$1,950

Course overview

Start your career in tourism with this entry-level course. This course will qualify you to work across a number of strong-growth industries such as tourism, business and events.

You will gain the knowledge to undertake routine tasks in using business technology, providing advice on Australian tourism destinations, providing visitor information, and understanding cultural sensitivity. Our highly-experienced team of industry professionals are the best in the business and will give you the tools you need to get ahead.

Successful completion of this course will qualify you to become a receptionist in a travel agency, a museum attendant, or office assistant for a tour operator. It will also give you the foundation knowledge to undertake further studies in either tourism, events, or business.

What can I do?

  • Museum Attendant
  • Tour Operator Office Assistant
  • Retail Assistant (Tourist Attraction)
  • Ride Attendant

Course outcome:

SIT20122 Certificate II in Tourism

Upgrade your qualification

Use this course as a pathway to higher qualifications. Specialise in Certificate III in either Tourism, Business, or Events.

TAFE at school

Get a head start on your career while you're still at high school. Studying a Certificate II or Certificate III at school gets you a guaranteed spot in any diploma course at TAFE Queensland. It also counts toward your QCE, opens up pathways to university, and makes you job-ready sooner.

What you will study

The successful achievement of this qualification requires you to complete all core and 6 elective units from the list below.

  • UNIT CODE
  • UNIT NAME

  • UNIT CODE
  • SITTIND003
    Source and use information on the tourism and travel industry
    UNIT CODE :
    SITTIND003
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to source and use current and emerging information on the tourism and travel industry. This includes industry structures, technology, laws and ethical issues specifically relevant to the tourism and travel industry. Tourism and travel personnel integrate this essential knowledge on a daily basis to work effectively in the industry.
  • UNIT NAME
  • Source and use information on the tourism and travel industry

  • UNIT CODE
  • SITXCCS009
    Provide customer information and assistance
    UNIT CODE :
    SITXCCS009
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to provide customers with information and assistance on facilities, products and services.
  • UNIT NAME
  • Provide customer information and assistance

  • UNIT CODE
  • SITXCCS011
    Interact with customers
    UNIT CODE :
    SITXCCS011
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to deliver fundamental customer service to both internal and external customers. It requires the ability to greet and serve customers, and respond to a range of basic customer service enquiries, including routine customer problems.
  • UNIT NAME
  • Interact with customers

  • UNIT CODE
  • SITXCOM007
    Show social and cultural sensitivity
    UNIT CODE :
    SITXCOM007
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to be socially aware when serving customers and working with colleagues. It requires the ability to communicate with people from a range of social and cultural groups with respect and sensitivity, and to address cross-cultural misunderstandings should they arise.
  • UNIT NAME
  • Show social and cultural sensitivity

  • UNIT CODE
  • SITXWHS005
    Participate in safe work practices
    UNIT CODE :
    SITXWHS005
    Unit description :
    This unit describes the performance outcomes, skills and knowledge required to incorporate safe work practices into own workplace activities. It requires the ability to follow predetermined health, safety and security procedures and to participate in organisational work health and safety (WHS) management practices.
  • UNIT NAME
  • Participate in safe work practices

Ways to study
  • You'll learn face to face with a teacher in a classroom or simulated workplace environment. You may access learning materials through our online learning management system Connect. Learn more

  • demo View comparison chart
CAMPUS STUDY MODE START DATE DURATION WORKLOAD WHAT YOU'LL PAY
Ipswich
On Campus
08 Jul 2024
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,950
demo

Ipswich

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $1,950
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Loganlea
On Campus
08 Jul 2024
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,950
demo

Loganlea

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $1,950
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Redcliffe
On Campus
08 Jul 2024
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,950
demo

Redcliffe

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $1,950
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

South Bank
On Campus
08 Jul 2024
4 terms
Part time 1 day per week
  • TAFE at School Subsidised Fee: $0
  • TAFE at School Full Fee: $1,950
demo

South Bank

On Campus

  • Online Time

    How much of the course will be delivered online. 

    0%
  • On Campus Time
    100%
START DATE

The date the course starts. Apply early as intakes fill up quickly. 

08 Jul 2024

The date the course starts. Apply early as intakes fill up quickly. 

DURATION

The total length of time it takes to complete the course.

4 terms

The total length of time it takes to complete the course.

Workload

The average amount of time students will need to allocate to study each week.

Part time 1 day per week

The average amount of time students will need to allocate to study each week.

WHAT YOU'LL PAY
  • TAFE at School Full Fee: $1,950
Class format

Some courses include classes at scheduled times while others can be completed in your own time.

Teacher-led, Scheduled

Some courses include classes at scheduled times while others can be completed in your own time.

VIRTUAL CLASS

Scheduled online classes using video conferencing software (such as Zoom).

No

Scheduled online classes using video conferencing software (such as Zoom).

ASSESSMENT

The primary location assessments will take place. Some courses also require vocational placement.

On-Campus

The primary location assessments will take place. Some courses also require vocational placement.

TEACHER COMMS

The different ways you can contact your teacher throughout the course.

  • Phone, Email, Face-to-face, Zoom

    The different ways you can contact your teacher throughout the course.

Download Brochure

Certificate II in Tourism (SIT20122)

Ask a question

Certificate II in Tourism

COURSE CODE: SIT20122
Payment Options

How can I pay for this course?

No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what’s right for you, get in touch. We’re here to help. 

Payment plan

If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.

Learn more
Upfront payment

This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.

Learn more

Entry requirements

There are no formal entry requirements for this course.

Selection criteria

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Resources required

It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office and Adobe Acrobat Reader. This equipment and software is available for use at all TAFE Queensland locations.

You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs, or you may be able to borrow them from the TAFE Queensland library network.

You may also be required to purchase uniform items (including TAFE Queensland branded items, standard black clothing, and enclosed shoes). These details will also be provided during orientation.

Important information

This is a TAFE at School course. The entry requirements for this qualification are: students must be enrolled at high school please contact your School VET Coordinators or School Guidance Counsellor or Careers Officer for further information. When your SET Plan is complete and you have been accepted into the course, an enrolment pack will be sent offering you a place.

Assessment methods

Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.

Pathways

University pathways

If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.

Learn more about University Pathways

  • James Cook University
  • Southern Cross University
  • University of Canberra
  • Griffith University
  • Queensland University of Technology
  • University of Southern Queensland

How to apply

Direct application

If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online. 

Course disclaimer

All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.

Recognition of prior learning (RPL) and credit transfers

Fast track your way to a formal qualification by earning credit for the things you already know. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.

Learn more