Unit code: BSBWHS302

Unit description:

This unit describes the, skills and knowledge required to understand and comply with work health and safety (WHS) Acts, regulations and codes of practice in the workplace.

Unit code: BSBWOR301

Unit description:

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

Unit code: BSBADM307

Unit description:

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Unit code: BSBITU312

Unit description: This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

Unit code: BSBCUS301

Unit description:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Unit code: BSBITU211

Unit description: This unit describes the skills and knowledge required to digitally produce word documents in a workplace context. It applies to individuals who perform a range of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of word processing software/applications in a defined context, under direct supervision or with limited individual responsibility. No licensing, legislative or certification requirements apply to this unit at the time of publication.

Unit code: BSBITU314

Unit code: BSBDIV301

Unit description:

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

Unit code: BSBITU313

Unit description: This unit describes the skills and knowledge required to digitally design and develop text-based documents using advanced features of word processing applications/platforms.

Unit code: BSBITU309

Unit description:

This unit describes the skills and knowledge required to design and produce desktop published documents.

Unit code: BSBWRT301

Unit description:

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

Unit code: BSBITU306

Unit description:

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Unit code: BSBITU201

Unit description:

This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.

Unit code: BSBITU307

Unit description:

This unit describes the skills and knowledge required to develop keyboard skills with speed and accuracy using touch-typing techniques.

Unit code: BSBITU302

Unit description:

This unit describes the skills and knowledge required to design and produce electronic presentations for speakers, for self access and online access.

Unit code: BSBITU304

Unit description:

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

Unit code: BSBCUS301

Unit description:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Unit code: BSBITU303

Unit description:

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

Unit code: BSBWOR301

Unit description:

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

Unit code: BSBITU309

Unit description:

This unit describes the skills and knowledge required to design and produce desktop published documents.

Unit code: BSBADM307

Unit description:

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Unit code: BSBITU306

Unit description:

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Unit code: BSBDIV301

Unit description:

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

Unit code: BSBADM307

Unit description:

This unit describes the skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

Unit code: BSBDIV301

Unit description:

This unit describes the skills and knowledge required to recognise and interact productively with diversity in the workplace. It covers sensitive responses to, and interactions with, all manner of diversity that might be encountered during the course of work.

Unit code: BSBCUS301

Unit description:

This unit describes the skills and knowledge required to identify customer needs, deliver and monitor customer service and identify improvements in the provision of customer service.

Unit code: BSBCMM301

Unit description:

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

Unit code: BSBSUS201

Unit description:

This unit describes the skills and knowledge required to effectively measure current resource use and carry out improvements, including reducing the negative environmental impact of work practices.

Unit code: BSBWOR301

Unit description:

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

Unit code: BSBITU312

Unit description: This unit describes the skills and knowledge required to design and produce electronic slide presentations using various applications and platforms.

Unit code: BSBITU306

Unit description:

This unit describes the skills and knowledge required to design and produce various business documents and publications. It includes selecting and using a range of functions on a variety of computer applications.

Unit code: BSBFLM312

Unit description:

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team. It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

Unit code: BSBFLM303

Unit description:

This unit describes the skills and knowledge required to gather information and maintain effective relationships and networks, with particular regard to communication and representation.

Unit code: BSBFLM305

Unit description:

This unit describes the skills and knowledge required to provide support for operational practices and procedures within the organisation's productivity and profitability plans. This includes contributing to the operational plan, assisting in recruiting employees and acquiring resources, and monitoring and adjusting operational performance.

Unit code: BSBRES401

Unit description:

This unit describes the skills and knowledge required to gather, organise, analyse and present workplace information using available systems. This includes identifying research requirements and sources of information, applying information to a set of facts, evaluating the quality of the information, and preparing and producing reports.

Unit code: BSBWRT301

Unit description:

This unit describes the skills and knowledge required to plan, draft and finalise a basic document.

Unit code: BSBSUS301

Unit description:

This unit describes the skills and knowledge required to effectively analyse the workplace in relation to environmentally sustainable work practices and to implement improvements and monitor their effectiveness.

Unit code: BSBCMM401

Unit description:

This unit covers the skills and knowledge required to prepare, deliver and review a presentation to a target audience.

Unit code: BSBPRO301

Unit description:

This unit describes the skills and knowledge required to provide advice and information within an organisation about the development and distribution of its products and services.

Unit code: BSBITU402

Unit description:

This unit describes the skills and knowledge required to use spreadsheet software to complete business tasks and produce complex documents.

Unit code: BSBITU401

Unit description:

This unit describes the skills and knowledge required to design and develop business documents using complex technical features of word processing software.

Unit code: BSBITU309

Unit description:

This unit describes the skills and knowledge required to design and produce desktop published documents.

Unit code: BSBITU305

Unit description:

This unit describes the skills and knowledge required to undertake a range of online transactions, including banking, and buying and selling products and services.

Unit code: BSBITU304

Unit description:

This unit describes the skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

Unit code: BSBITU303

Unit description:

This unit describes the skills and knowledge required to design and develop text-based documents using advanced features of word processing software.

Unit code: BSBITU301

Unit description:

This unit describes the skills and knowledge required to create simple two-table relational databases with reports and queries, for storage and retrieval of information.

Unit code: BSBITU201

Unit description:

This unit describes the skills and knowledge required to develop basic keyboard skills using touch typing techniques in a broad range of settings.

Unit code: BSBINN301

Unit description:

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team.

Unit code: BSBINM302

Unit description:

This unit describes the skills and knowledge required to access a knowledge management system, use monitoring and review processes to provide feedback and improve own work practices using the system.

Unit code: BSBINM301

Unit description:

This unit describes the skills and knowledge required to gather, organise and apply workplace information in the context of an organisation's work processes and knowledge management systems.

Unit code: BSBFIA301

Unit description:

This unit describes the skills and knowledge required to maintain daily financial records such as reconciling debtors' and creditors' systems, preparing and maintaining a general ledger and trial balance and includes activities associated with monitoring cash control for accounting purposes.

Unit code: BSBADM311

Unit description:

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.