At a glance
Explore a career in information and communications technology (ICT) with this entry-level qualification. Choose a specialisation that suits your career goals and get qualified to work across a variety of ICT roles.
JOB PROSPECTS
- Help Desk Officer
- Network Support Officer
- ICT Technician
COURSE OUTCOME
ICT30118 Certificate III in Information, Digital Media and Technology
Course overview
Kick start your career in information and communications technology (ICT) with this entry-level qualification from TAFE Queensland. Get the hands-on skills for the role you want with both a generalist stream and specialised streams in applications, network administration, support, and website technologies.
According to the Australian Government's Job Outlook service, the number of people working as ICT support technicians is expected to continue to grow very strongly over the coming years. This very large occupation is likely to see around 62,000 job openings over the next five years.
General stream
Within the general stream you'll develop a broad range of practical skills and discover your specialist interests. Covering general programming, networking and web technologies you'll also learn how to create user documentation, run standard diagnostic tests, and install and optimise operating system software.
Applications stream
The applications stream will prepare you to work in ICT support roles updating operating systems with the latest technology fixes. You'll develop skills to become an advanced user of Microsoft Office with a focus on Word, Excel, and Access. You'll also learn to analyse, design, and review software applications, manipulate data, as well as develop and write code.
Network administration stream
The network administration stream will teach you how to set up home or small office networks, diagnose and action network problems, and install and manage protocols. You'll be qualified to work as an ICT technician managing home or office networks.
Support stream
Choosing the support stream will give you the skills you need to work as an ICT help desk operator. You'll discover how to care for computer hardware, provide ICT advice to clients, and provide basic system administration support.
Website technologies stream
The website technologies stream will prepare you to work as an ICT technician building and maintaining websites. You'll learn how to use social media tools, produce images for the web, and build, review and maintain simple websites.
At TAFE Queensland we believe in providing quality pathways to further education opportunities. Give yourself the best chance to continue to advance your career with further study options that will open up more employment opportunities in the world of information and communications technology.
Our learning spaces are more than just classrooms. They include simulated working environments which will develop your practical skills and prepare you for real-world situations while under the supervision of industry-experienced professionals.
Units
The successful achievement of this qualification requires you to complete all core and 11 elective units from a stream/location outlined on the list below.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| BSBSUS401 |
Implement and monitor environmentally sustainable work practices | |
| BSBWHS304 |
Participate effectively in WHS communication and consultation processes | |
| ICTICT202 |
Work and communicate effectively in an ICT environment | |
| ICTICT301 |
Create user documentation | |
| ICTICT302 |
Install and optimise operating system software | |
| ICTSAS308 |
Run standard diagnostic tests | |
Note: Not all electives are available at all campuses.
| UNIT CODE | UNIT NAME | |
|---|---|---|
| General stream | ||
| BSBEBU401 |
Review and maintain a website | |
| ICTICT203 |
Operate application software packages | |
| ICTICT307 |
Customise packaged software applications for clients | |
| ICTNWK301 |
Provide network systems administration | |
| ICTNWK305 |
Install and manage network protocols | |
| ICTPRG301 |
Apply introductory programming techniques | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| ICTWEB302 |
Build simple websites using commercial programs | |
| ICTWEB303 |
Produce digital images for the web | |
| ICTWEB414 |
Design simple web page layouts | |
| Applications stream | ||
| BSBEBU401 |
Review and maintain a website | |
| ICTICT203 |
Operate application software packages | |
| ICTICT304 |
Implement system software changes | |
| ICTICT307 |
Customise packaged software applications for clients | |
| ICTICT308 |
Use advanced features of computer applications | |
| ICTICT409 |
Develop macros and templates for clients using standard products | |
| ICTNWK302 |
Determine and action network problems | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| ICTWEB302 |
Build simple websites using commercial programs | |
| ICTWEB303 |
Produce digital images for the web | |
| Network administration stream | ||
| ICTICT303 |
Connect internal hardware components | |
| ICTNWK301 |
Provide network systems administration | |
| ICTNWK302 |
Determine and action network problems | |
| ICTNWK303 |
Configure and administer a network operating system | |
| ICTNWK304 |
Administer network peripherals | |
| ICTNWK305 |
Install and manage network protocols | |
| ICTNWK401 |
Install and manage a server | |
| ICTSAS303 |
Care for computer hardware | |
| ICTSAS304 |
Provide basic system administration | |
| ICTSAS306 |
Maintain equipment and software | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| Support stream | ||
| ICTICT203 |
Operate application software packages | |
| ICTICT303 |
Connect internal hardware components | |
| ICTICT308 |
Use advanced features of computer applications | |
| ICTNWK302 |
Determine and action network problems | |
| ICTNWK305 |
Install and manage network protocols | |
| ICTSAS303 |
Care for computer hardware | |
| ICTSAS304 |
Provide basic system administration | |
| ICTSAS305 |
Provide ICT advice to clients | |
| ICTSAS306 |
Maintain equipment and software | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| Website technologies stream | ||
| BSBEBU401 |
Review and maintain a website | |
| CUAANM301 |
Create 2D digital animations | |
| CUADIG304 |
Create visual design components | |
| ICTICT203 |
Operate application software packages | |
| ICTICT305 |
Identify and use current industry specific technologies | |
| ICTPRG402 |
Apply query language | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| ICTWEB302 |
Build simple websites using commercial programs | |
| ICTWEB303 |
Produce digital images for the web | |
| ICTWEB411 |
Produce basic client-side script for dynamic web pages | |
| ICTWEB414 |
Design simple web page layouts | |
| Online | ||
| ICTICT203 |
Operate application software packages | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| ICTICT304 |
Implement system software changes | |
| ICTNWK302 |
Determine and action network problems | |
| ICTWEB303 |
Produce digital images for the web | |
| ICTWEB302 |
Build simple websites using commercial programs | |
| BSBEBU401 |
Review and maintain a website | |
| ICTICT308 |
Use advanced features of computer applications | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| ICTICT307 |
Customise packaged software applications for clients | |
| ICTICT409 |
Develop macros and templates for clients using standard products | |
| TAFE at School | ||
| BSBEBU401 |
Review and maintain a website | |
| ICTICT203 |
Operate application software packages | |
| ICTICT307 |
Customise packaged software applications for clients | |
| ICTNWK301 |
Provide network systems administration | |
| ICTNWK305 |
Install and manage network protocols | |
| ICTPRG301 |
Apply introductory programming techniques | |
| ICTSAS307 |
Install, configure and secure a small office or home office network | |
| ICTWEB201 |
Use social media tools for collaboration and engagement | |
| ICTWEB302 |
Build simple websites using commercial programs | |
| ICTWEB303 |
Produce digital images for the web | |
| ICTWEB414 |
Design simple web page layouts | |
Note: Not all electives are available at all campuses.
Ways to study
Studying on campus is a great way to enjoy the benefits of face-to-face education in a way that is far removed from a typical school. No matter which campus you choose, you know that you will be learning in an adult environment where you will be respected and nurtured. Attend a campus to learn face-to-face with a teacher in one of our learning spaces; such as a classroom, workshop, laboratory or simulated environments, or interact with teachers using real-time video or web conference tools. Learn more
What you need to know about studying on campus
Courses delivered on campus may have a combination of online and classroom based learning. Students are expected to undertake additional personal study to complete the course requirements.
Enjoy the freedom and flexibility of choosing when and where you study. Direct your own learning with all your study materials online, allowing you to manage your own workload and fit your studies around your lifestyle. Access your learning space 24 hours a day, seven days a week and be supported by high-quality educators who are devoted to your outcomes. Learn more
What you need to know about studying online
Intake
For most online courses study is structured into fixed intakes that have set durations of 12 weeks from the study commencement date. You will be able to access your learning materials from the first day of the study period. You must be enrolled to be able to access your learning materials. To ensure you can manage your study load, we recommend limiting your workload to no more than 2 units of competency per intake. In some circumstances, you may be required/able to complete 3 units per intake.
Other online courses such as nursing have different intakes, durations, and workload structures.
Choosing to study a TAFE at School course is a great way to get a vocational qualification while you’re still in high school. You also gain valuable credits towards your QCE, an apprenticeship, a diploma or university.
TAFE at School gives you a taste of what higher education is all about, makes you work-ready, and helps you build practical skills in an adult-learning environment. Successful completion of a TAFE at School qualification gives you direct entry into any of our diploma courses. Learn more
What you need to know about TAFE at School
Eligibility
You must be a Year 10, 11 or 12 student enrolled at a participating high school. In addition, the duration of your TAFE at School course cannot be longer than your remaining high school studies. Speak to your high school guidance counsellor or careers advisor for more information.
Course placements are subject to availability.
Outcome
ICT30118 Certificate III in Information, Digital Media and Technology
QCE points: 8
Information is current at time of publishing, to confirm the QCE points for your course please visit the Queensland Curriculum & Assessment Authority (QCAA) website.
At TAFE Queensland, we understand that employers need options and flexibility in employee training. We are committed to delivering the flexible training plans you need to get the job done. Choose from workplace training, block training, drop in days, mobile training, day release, or a mix of all these options. Learn more
What you need to know about apprenticeships and traineeships
Eligibility
You must already be employed to enrol as an apprentice or trainee with TAFE Queensland. Speak to your employer about choosing TAFE Queensland as your Supervising Registered Training Organisation (SRTO).
COST
Eligible apprentices and trainees that meet the Queensland state funding requirements will be charged a set fee per nominal hour. These fees are calculated at a regulated rate of $1.60 per nominal hour. Concession rates apply for students who hold a current Health Care Card or who identify as Aboriginal or Torres Strait Islander.
Non-funded apprentices and trainees will be charged a fee for service cost. These will be confirmed prior to the commencement of training.
Information regarding costs will be outlined on the agreed training plan, which will be provided to the employer and apprentice or trainee at time of induction.
Get In touch
Find out how we can tailor a training package specifically for you.
As an international student at TAFE Queensland you'll gain hands-on experience in our modern classrooms, laboratories and workshops using state-of-the-art facilities and the same tools and equipment used in industry.
The diversity of our campus locations means you can choose the study location that suits you. Get the internationally-recognised qualification you need to launch your career while enjoying the unique Australian landscape, culture, and lifestyle.
No matter where you are in your study journey, our team of international student support advisors can help you settle into life in Australia and provide support and assistance to help you throughout your studies.
What you need to know about studying as an International student
As an international student you’ll study face-to-face in a classroom with other international and Australian students at one of our campus locations.
In addition to your scheduled class hours you will be expected to complete additional study in your own time.
The course cost indicated is for students on an international student visa. If you’re visiting Australia on a non-student visa (e.g. partner visa, working holiday, employer sponsor etc.) please contact us directly for the price applicable to you.
Do you need help?
- email us your questions
- call us on +61 7 3244 5100
- find an agent to help with your application
- check out our frequently asked questions (FAQs).
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways
Payment options
No matter what your circumstances, TAFE Queensland has a payment option to suit you. If you are unsure of what's right for you, get in touch. We're here to help.
Upfront payment
This is the total amount you need to pay when you enrol. This may be the full fee for the course, or the student contribution amount if you are eligible for a subsidy or concession.
Payment plan
If you have difficulty paying for the full cost of a course upfront, you may be eligible for a payment plan.
International Student Payment
Our preferred payment method is telegraphic transfer or credit card using Western Union Global Pay for Students. Western Union allows you to complete your payment in your own currency using a telegraphic transfer with no processing fees or delays.
Learn more
Important Information
Entry requirements
There are no formal entry requirements for this course.
Selection criteria
Domestic Students
The following Selection criteria requirements apply to Domestic Students:
It is recommended that students have
- relevant skill level equivalent of at least Certificate II; and
- successful completion of Year 10 or equivalent;
International Students
The following Selection criteria requirements apply only to International Students:
- English Language Proficiency: Academic IELTS 5.5 (no individual band less than 5.0) or ISLPR 2+ on all skills or other - View a list of all English Language tests accepted by TAFE Queensland International
- Academic Requirements: Completion of Year 10 (or equivalent). Non school-leavers must have relevant work experience or qualification that indicates likely success of course completion. For more information on the international education achievement levels equivalent to Year 10 and 12.
Students should be a minimum of 18 years of age. Student visa applicants under the age of 18 will be accepted where they demonstrate that they will be accompanied by a parent, legal custodian or a suitable relative who is aged 21 or over. This arrangement requires the approval of the Department of Home Affairs. For more information visit Department of Home Affairs - Welfare Requirements for Student Visa Applicants under 18.
Resources required
It is recommended that you have access to a reliable internet connection to access TAFE Queensland's online learning system Connect, and a computer with up-to-date software, including Microsoft Office, Adobe Acrobat Reader and Adobe Flash Player. This equipment and software is available for use at all TAFE Queensland locations.
You will be provided with a recommended reading list and/or required textbooks during orientation or at the start of each unit. The purchase of these resources may incur additional costs up to the value of $135, or you may be able to borrow them from the TAFE Queensland library network.
You will also require access to personal stationery and a USB or external hard drive (minimum 1TB).
Need to know
Online Study
When studying online it is strongly recommended students follow the preferred order of study and enrol in no more than two units per intake, unless otherwise advised.
Assessment Methods
Skill and knowledge assessments are an essential step in progressing through your course. You may be assessed in a number of ways while you are studying at TAFE Queensland, including observation, written assessment, questioning, portfolios, work samples, third-party feedback, and through recognition of prior learning. Read more about assessment methods.
Disclaimer
All information was accurate at time of publication, however TAFE policies, tuition fees and course content is subject to change without notice. Course commencement is dependent on sufficient enrolment numbers. Timetable information is subject to change prior to commencement and/or during the duration of your course.
How to apply
If you're ready to get started, simply hit the Apply Now button on your preferred course information page and get your application underway online.
International students can either apply directly through our application portal Studylink, or through one of our education agents. Our registered agents can assist you with your visa application and guide you through the enrolment process. If you are from this list of countries, you will need to apply through an agent.
Learn more
Recognition of Prior Learning (RPL) and credit transfers
Fast track your way to a formal qualification by earning credit for the things you already know. Getting recognition for the skills you've gained from the workplace or previous learning means less study time for you, and getting the paper to prove you're qualified a whole lot sooner. We can assess your skills, directly apply credits from previous successful study, and give you advanced standing in your course.
Get started with TAFE Queensland
If you have read and understood the student rules, refund policy, understand your fees and payment options, have a Unique Student Identifier (USI) and checked you meet the entry requirements and selection criteria for this course, you're ready to get started.
University pathways
If you want to go on to further study at university, TAFE Queensland has a pathway option to get you there. In many cases, completing one of our diplomas may give you a full year of credit towards a degree with one of our partner universities.
Learn more about university pathways 